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Soufeel Reviews

3.7 Rating 859 Reviews
67 %
of reviewers recommend Soufeel
Company Reviews Questions Metrics
3.7
Based on 859 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
6 - 12 Hours
Read Soufeel Reviews
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Pauline
Verified Reviewer
“The product is cheap and nasty...cost over £60. The photo is distorted and the writing at a strange angle. Soufeel say this is a quality product..what a joke ..don't waste your money”
Helpful Report
Posted 5 years ago
Christian Handler
Verified Reviewer
“Product (socks) was not delivered as promised within 8 working days - right now I'm waiting for about 20 days and did not get anything delivered yet.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered an overlapping heart name necklace and it's been over a month with no sign of it coming. Very disappointed with this company. No real way to contact them or track my package.”
Helpful Report
Posted 5 years ago
Makayla
Verified Reviewer
“If I could give this company a -5 star review I would. This company is a sham. They are money hungry and don’t care about their customers. I ordered a necklace with a personalized name and the original shipping took over a month. They tried to tell me that I had a bad address when I know I do not considering I get mail here and packages almost everyday. After contacting them about the situation they made me pay a $7.99 re shipping fee which is completely not my fault so I don’t see why I had to pay that. But I just wanted my necklace so I paid it anyways. Here we are 2 months later and I still have no necklace and now they’re trying to say my package was marked delivered. The customer service is terrible. I just wanted my necklace but now I just want my money back. A full refund of my almost $90 order. Please do not trust this company with your money or your time. They will also not let you speak to a manager or HR.”
Helpful Report
Posted 5 years ago
Valorie Kacherian
Unverified Reviewer
“I ordered a photo watch for a very dear friend of mine in another state a few months ago. I did not visit her until recently and I was very distressed to see the watch she received was not the watch I ordered. Soufeel has refused to do anything about it and told me it was too late. Their customer service is horrible and they refuse to correct their mistake and provide the watch I ordered and paid for. Do not trust this company because they dont stand by their product. They told me my only option was to pay for another watch and since I dont trust them that they will provide the one I ordered I will not pay for another. All I want is the watch I ordered and paid for and they refuse to do that or to correct their mistake. Save yourself the stress and hassle and dont use this company.”
Helpful Report
Posted 5 years ago
Rose
Verified Reviewer
“I am very sad to write this review because I love these products but the customer service is horrible. Specially from a rep named Jacky. I felt I need to attach this email from her after reaching out because I was charged for a product they offered to me for free. Since I unknowingly completed the checkout incorrectly I was charged $61. I didn't even realize I was charged until Paypal started calling me about not making a payment. At this point they have already sent me another product for free. I thought this would be an easy fix but Jacky rudely let me know it was MY FAULT and they aren't fixing it. I had to reach out to Paypal because she will not issue a refund. I never had a company reply with such a rude email in my life. I work with businesses every day with my marketing job and this just blew me away. I need to share this experience to hopefully worn the next person.”
Helpful Report
Posted 5 years ago
Jaclyn Liggio
Unverified Reviewer
“First off I would like to say I deleted my old review because they offered me 5% of my money back to do so. It took from May 2nd- May 28th to receive some of my items not even all and a bunch of going back and forth with a woman named Tracy to even get it. I revived 2 out of 4 items that I purchased and the ones I got were horrible. The images look different from the ones I sent and the quality of the items is terrible. Looks like they purchased their wallets from dollar tree. This is an absolute waste of money and time. Order from a different more professional company. THESE ITEMS WERE SUPPOSE TO BE FOR FATHERS DAY LIKE THEY ADVERTISE BUT I HAD TO GO THROUGH HELL TO EVEN GET THEM ON THE THE 28th which is almost 2 weeks later and still didn’t get all my items. THIS PLACE IS ALL AROUND TRASH. I will be contacting the BBB”
Helpful Report
Posted 5 years ago
Sonji Boatenj
Verified Reviewer
“Well the item took forever to come. Once there it looked nice but with few months it is badly tarnished and no cleaning cloth can bring it back to life. I went to write a review on their site, I see they don’t display and review less than four stars. That’s misleading. Do not purchase, you are wasting your money”
Helpful Report
Posted 5 years ago
Deborah Harris
Unverified Reviewer
“Do not buy the personalized watches. The Scare team is very faint and unprofessional looking. The outline of my granny’s shirt is missing and soufeel stated nothing can be done.”
Helpful Report
Posted 6 years ago
Kimberley Woodcock
Verified Reviewer
“Do not order from these , they are thieves , I am taking them to court”
Helpful Report
Posted 6 years ago
Ellise Taylor
Unverified Reviewer
“Well I ordered a necklace for my partner for Valentine’s Day and paid for fast track delivery and still haven’t received it I emailed them and got an alternative email back so emailed again and no reply there’s not even a phone number on website for me to call really disappointed and upset if I could leave less stars I would.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“I ordered a charm on 27 January 2018 and it still has not arrived I contacted them multiple times and they did not answer , what steps can I take to get a refund”
Helpful Report
Posted 6 years ago
Maxine
Unverified Reviewer
“I bought charms from this site and very didsapointed with my jewerey it has all god a red colour I took to shop and they said they are brass the company are very unhelpful”
Helpful Report
Posted 6 years ago
Maxine
Verified Reviewer
“Brought my mum bracelet and 5 charms my mum is 86 and these pictures were sentimental to her mist charms gone black tge itgers have gone a red colour took them to the jewerey shop said none of them were silver I sent all pics to soufeel said sorry 90 day guarantee finished would not recommend these charms stick with pandora”
Helpful Report
Posted 6 years ago
Pearl Blanking
Unverified Reviewer
“I wish I had visited this site before I ordered anything from Soufeel, I would never deal with them again. On the 2nd December I ordered an engraved silver bangle for my granddaughter’s birth which is in February so delivery wasn’t a problem although it arrive well before Xmas. I had asked for 7 words to be engraved but it arrived with the last one missing. I emailed them immediately but they say there is nothing they can do as I didn’t include the last word on my order. The words were “she believed she could, so she did”. Obviously it makes no sense with the “did” missing so the only option I have is to try and get it engraved locally. When I ordered the bangle I checked the words I had asked for 2 or three times, to make sure and I know I didn’t make a mistake, but on the order confirmation which was emailed there was no mention of them. This did worry me slightly but the reviews (on their web site) were good so I wasn’t too concerned. Please, if ordering from this company, do a print screen after entering the words you have asked to be engraved and then you will at least have proof of what you have asked for.”
Helpful Report
Posted 6 years ago
Melissa
Unverified Reviewer
“Ordered a Christmas gift for my boyfriend from them 3 weeks ago and still havent recieved it. My order still says processing. When I ordered it said it would be here by christmas. Well its christmas.”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“I placed two different orders haven't heard anything from them have not received anything but they took my money I'm ready to call the better business bureau and turn them in and get my money back somehow”
Helpful Report
Posted 6 years ago
Carina
Verified Reviewer
“Worst company ever DO NOT SPEND YOUR MONEY AND TIME WITH THIS COMPANY I order from them 2 weeks ago and I haven't received anything yet, try to call them, email them and nothing back! Beware of this company”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Terrible comp have not rec'd my order for Christmas still processing . They need to be turned in no one calls you back”
Helpful Report
Posted 6 years ago
Kerry Henderson
Verified Reviewer
“Not had my deliverly yet. Still waiting. Been nearly 3 weeks now”
Helpful Report
Posted 6 years ago
Soufeel is rated 3.7 based on 859 reviews
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