Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

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“Please do not use!!! If you do get to speak to anyone don’t hold your breathe as Customer service is awful and they are so rude. Missing item from delivery and they will not refund. Absolutely awful company”

Helpful Report

Posted 11 months ago

“If I could give zero stars I would as that’s what they deserve. I used studio for over 15 years with no problems. Since the take over they are diabolical. What customer service? Just automated, scripted responses to my 30 emails not to mention the chat feature. What an absolute joke. I received a totally wrong order and all they keep stating is my order was delivered. Yes I received a delivery but not what I ordered. Keep repeating this which they don’t seem to understand. It’s exasperating! Trying to sort out something that should be straightforward has been a nightmare. This has been going on for 3 weeks and still no further forward. Will now be putting in a formal written complaint which I was advised by trading standards. What a shame it has turned into such a terrible company. Used to be brilliant with the previous owner. Avoid and save yourself the stress and hassle!”

Helpful Report

Posted 11 months ago

“Think there are issues with studio, and though the prices are tempting avoid at all costs, orders don't arrive, 8 weeks in now and an automated email to my complaint says they are " investigating" the mysteries of the universe were discovered quicker, paid order off even though not received, as no doubt my credit rating would be effected for non payment, as asked for order to be cancelled twice..to the same " be patient" automated message.”

Helpful Report

Posted 11 months ago

“purchased 2 toys snowman on shelf and reindeer on shelf both very disappointing poor not good at all nothing like picture would return but reluctant due to postage cost already paid for delivery of these poor items”

Helpful Report

Posted 11 months ago

“Please don’t order off studio, ordered a tv 4 weeks ago for my son for Christmas hasn’t came and they won’t refund me and keep saying my parcel is on its way when it’s clearly not no tracking number has been provided, disgrace of a company can’t get in touch with anyone no phone number and countless emails ignored!!”

Helpful Report

Posted 11 months ago

“Order was never sent, money taken right away but nothing to show for it. Created a ticket with their 'support' team to be told its being dispatched, that was four weeks ago and any email sent after that has been ignored. Judging by other reviews I'm not the only one so avoid this scam of a company at all costs”

Helpful Report

Posted 11 months ago

“Part of my order is missing cannot speak to anyone, online customer services cut me off. Terrible services. Been a customer for a while but would never order from them again”

Helpful Report

Posted 11 months ago

“Took my money no sign of my order ! Endless time an effort trying to chase it .As for speaking to a human no chance .A customer for ten years plus not any more”

Helpful Report

Posted 11 months ago

“My first two TV orders were canceled due to shortage after many weeks of waiting. I decided to give it one last chance and order it for the third time. To my surprise, the order was shipped after just 4 days. I received an email from Evri that they were expecting my parcel on November 13 and then on November 15 that they had received my parcel and that it was at the hub and in procession. At this point the parcel got stuck and the tracking status remains unchanged to this day. Already on November 20, I started to worry that the TV still had not been delivered and I started contacting Evri. After repeated contact with the courier company and after several investigations, they confirmed that the parcel would not reach me because it was lost and I should notify the Studio so that they would refund the money or send it again. And this is where the fight with customer service began. I've been writing emails to them for a week, explaining that the parcel is lost, and they keep telling me that I shouldn't worry because it's on its way with a link to track its status. A real comedy. Please, I'm begging you, I'm sending photos with e-mails from Evri and I want them to give me the money back or send me again. They can't even forward the case and conduct an investigation or contact Evri. My hands are dropping. I write the same thing over and over again in capital letters and they don't read it and don't help me by writing that it's with the courier. I'm starting to lose hope, but I won't give up. I will report the matter and I will provide this feedback to all institutions until it is resolved.”

Helpful Report

Posted 11 months ago

“I have returned some items in August and September I am still trying to get a refund of £168.cant speak to anyone.i have been in touch with trading standards and citizens advice so that is were everyone needs to go to get everything resolved I will not be shopping with studio again it is disgusting customer service”

Helpful Report

Posted 11 months ago

“I placed my first order and had a email confirmation, after that I had no updates and the tracking was unavailable. I tried to contact studio and their customer service would begin the process of asking me my details, but never came back to my emails and I’d have to start over never finding out the information I needed. It took 20 days for my order to finally arrive. Thank goodness I ordered before my sons birthday. Don’t get last minute deals for upcoming events!”

Helpful Report

Posted 11 months ago

“Never never use ordered a garden set never arrived but charged 19.99 on my studio account can't get through to anyone. Keep fobbing me off. I can't ev3n refuse to pay it as it will affect my credit score. Total.scammers. will tell everyone I know never use this company. Should be shut down”

Helpful Report

Posted 11 months ago

“Absolutely useless sham company. Ordered 5 items on the 29th of October. 3 of the items arrived in good time with the 2 most expensive items (a dining ware set and baking tray set) not arriving at all. After weeks of trying to contact them via email and Facebook chat they told me the items were out of stock when I placed the order. Now I'm trying to chase them for a refund for the items I didn't receive, they gave me a contact number for their "financial services" spent 45 minutes on hold with no answer before giving up. I moved into my first ever home 2 weeks ago and been forced to eat off paper plates since where I can't afford to replace the items I ordered. Please don't order from this company they take your money for items they simply can't provide. As for the customer service it's non refundable existent”

Helpful Report

Posted 11 months ago

“Ordered tv on 20th September told delivery 14 days 4 weeks later tv arrived opened box to find tv had been returned by previous customer because it was damaged hadn't had time to be removed from delivery van but sent to me. Contacted studio through Web chat took 3 weeks of run around to finally get it returned 65in tv stuck in my living room. Another 3 weeks and still waiting for refund to my account while they are charging me interest and delivery costs from 28th Sept. Asking for inflated payments on my account for something I haven't got. Back on web chat to get the now usual round around from pathetic customer service. I am now seeking legal advice over this matter.”

Helpful Report

Posted 11 months ago

“I ordered two Christmas inflatables on the 4th November on offer at £10, I didn't pay as I have an account with them. Despite them then showing on my orders as out of they were still showing as in stock to order. I complained, after a few emails crossed I was told I would get them. After numerous times on way 3-7 days on my orders to out of stock and yet no correspondence from them I told them I was going to report them for false advertising, i was told I was going to get them both, Checked my account one said out of stock the other will be with you. Checked again today both say out of stock but surprise surprise still showing on website to order as in stock. I will never order from them again”

Helpful Report

Posted 11 months ago

“A long time of going back and fourth with no order, tried contacting studio many times via email and live chat only to be told will receive email when item processed. Delivery states 3-5 days. 3 weeks later, no item and I'm chasing them for a refund. But now they're saying I won't receive a refund on my delivery even though they've admitted to having a "technical fault". Rogue company, rude staff with no support or updates. Studios name should be changed to SCAMMERS!”

Helpful Report

Posted 11 months ago

“Worst customer services ever, the list goes on and on. Still awaiting order other turned up no invoice, cancelled order as out of stock Damaged order, missing order. Just terrible service. I will be now cancelling my account”

Helpful Report

Posted 11 months ago

“Cant speak to a human,i have been ordering items and paid up front,it didnt even say (OUT OF STOCK) i have been a customer for 20yrs but i will have to re-think,this year i am sick to the teeth of studio,they are beginning to spoil peoples christmas,out of the orders i had in my basket i received one item,and i wish i hadnt its a little penguin sitting on a ball iceberg he has a scarf on dont go near it,its a rip off,i am so angry with studio i am spitting nails here,they just dont care anymore!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

“Ordered 4 items only got 1 still asking for money when I have paid in full can't get in touch with studio have tried many times very dissapointed”

Helpful Report

Posted 11 months ago

“I ordered an inflatable reindeer for grandchildren as it was reduced to £10 but they have charged me £30 . The live chat was stressful and no help whatsoever, they asked for a screenshot of the offer . I haven’t got a clue where I would find this now as I clear my data every week, no humans to speak to . Also got to pay to return the item because it’s definitely not worth £30 , they typed sorry can’t help you , this company has gone downhill fast , will not be ordering again as there is no customer support,”

Helpful Report

Posted 11 months ago

Studio is rated 1.3 based on 1,537 reviews