Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company will not refund me for a faulty product I can prove I have returned. They are trying to tell me they sent out a replacement product which I have kept. I can prove that not only did I state several times I didn't want a replacement but that I refused delivery of the replacement. I am now in the process of reporting them to the financial ombudsman.”

Helpful Report

Posted 6 years ago

“Usually happy with Studio but recent purchase of a four drawer divan bed has been disappointing. The Airsprung bed is poorly finished off and there is clearly no quality control as one of the drawers was badly broken. Eventual replacement was the wrong colour. Two months on I have new drawer but collection for previous one has yet to materialise. Not a good experience.”

Helpful Report

Posted 6 years ago

“Do not order anything from this catalogue.... I ordered a vertical blind in January and a sofa too, I never received the sofa or any correspondence as to why I didn’t and the blind was delivered damaged twice. After returning the blind back a second time, I noticed my account hadn't yet been credited but Studios, even though records showed it had been collected by Hermes. After speaking to a manager they requested that I fill in a report and send collection receipts to help them investigate what Jermes had done with the blind, this had to be done before crediting my account. So....they had proof that the blind was collected but wouldn’t credit monies back to me without me helping to investigate Hermes. I was very angry about this (to say the very least) and after standing my ground and refusing to help them until they credited my account they decided to do the right thing. I have had a nightmare experience and will never order for them again, I would advise anyone thinking of ordering not to bother, they are a company that make the rules up as they go along. Stay well away from them.”

Helpful Report

Posted 6 years ago

“I ordered the same boots when they arrived package and box was all mashed up, the boots looked like they had been worn I wasn't impressed at all then I saw USC was selling the same boot £90.00 dear Dr then USC company”

Helpful Report

Posted 6 years ago

“Terrible customer service! A customer has supplied the incorrect email address (or it was entered incorrectly by staff) and I have received several responses from them stating that I need to provide my full name, address and account number so that my records can be traced as though it has something to do with my request to stop receiving emails clearly written for someone else. Real people are responding to my emails. Real people are ignoring the fact I keep saying that they have the wrong email address. I live in a completely different country in a different part of the world so calling to sort this out is not an option. I have never been, nor will I ever be a customer. You clearly can't even keep track of the ones you have.”

Helpful Report

Posted 6 years ago

“This is a complete scam. The website presents itself as a normal online retailer but once you have gone through the process of registering and realise this is actually a credit company half way through the process. I stopped the process and did not confirm any purchase. I was however sent an email confirming my details so I phoned the company to find out why my details were registered. Spoke to a number of people saying my order had been placed and there was no way to cancel this. Spent an hour on the phone arguing with a number of people and finally confirmed that nothing had actually been ordered. I am waiting on confirmation of this which in itself was a nightmare but I will believe it when this has been confirmed.”

Helpful Report

Posted 6 years ago

“I ordered a toaster rrp £69.99, offer price £34.99. Looked good in the picture, but was very lightweight and tinny. When I tried it, the whole toaster became very hot. I did not consider it to be worth the offer price, and definitely not worth the rrp. For that price I would expect a solid construction and stay cool walls. On its way back to Studio.”

Helpful Report

Posted 6 years ago

“fantastic”

Helpful Report

Posted 6 years ago

“Cheque cashed but goods not received. No response from letters written to find out where the goods were. Telephone call to them denied any knowledge of the order even though cheque had been cashed.”

Helpful Report

Posted 6 years ago

“I made an order thinking I was dealing with just an online shop, expecting to just pay and have my item delivered, on completion I realised to late that this was a credit company and not an ordinary online shop, I made the mistake of ordering using my mobile phone and was not able to read the terms and conditions I'm a 70 year old short sighted pensioner and do not want credit; however, I ordered on the Saturday and cancelled when I realised my error. Studio would not cancel my order, I continued to email them for about 10 times requesting this item be cancelled and I telephoned them cancelling and closing the credit account they had set up for me, this was in vain, the company refused to cancel the order and have now dispatched the item after five days of attempting to cancel. They will not cancel an order and continue to force you to have something from them, putting me into a debt I do not want as a pensioner and forcing me to have a £300 credit account I definitely do not want, now when this item is delivered I will have to return it at my own cost even though I gave them 5 days notice of cancellation prior to dispatching this item. If you have any sense at all DO NOT GET COUGHT OUT BY THIS COMPANY!!! Only order from them using a computer so you can read all the terms and conditions clearly as you will not be allowed to cancel after you have ticked the buy now box. This company wants to force you in to debt and won't accept no for an answer.”

Helpful Report

Posted 6 years ago

“fraudlent , scam - attempting to extort monies for orders never placed and goods not recieved. Avoid at all costs”

Helpful Report

Posted 6 years ago

“RECEIVED AN oRDER I RECEIVED AN ORDER.SOME GOODS INFERIOR QUALITY AND SMELT OF DIESIL. ENQUIRED WHETHER I SHOULD WASH AND WAIT OR RETURN..COULD NOT GET A REPLY AM AWAITING ANOTHER PHONE CALL BUT HAVE NOT YET PAID. WILL WAIT A FEW DAYS..BUT NOT GETTING TOO EXCITED AS 25 MINUTE PHONE CALL CAME TO NOTHING!! I WILL PAY FOR PART OF THE ORDER IN A FEW DAYS AND JUST WAIT AND SEE. WILL NOT BE PAYING JUST RETURNING AND DEDUCTING POSTAGE!! S.D.”

Helpful Report

Posted 6 years ago

“Embarrassing, fraud on the account which took them over a month to pass to their fraud team, month and a half and 6 phone calls later I have still not been able to speak with the fraud team or complaints team, it appears the account has NOT been frozen and nothing has been done. DON'T use unless you want your details used by fraudsters. Not secure or safe and horrid customer service who are unable to help in any shape or form.”

Helpful Report

Posted 6 years ago

“This is clearly a fraud operations. They send items without you ordering them an than send you late payement charges.”

Helpful Report

Posted 6 years ago

“avoid this company. buy the same product for marginally more from ebay or anywhere else. they stink of fraud”

Helpful Report

Posted 6 years ago

“Received my order in good time, prices very good, service is fabulous”

Helpful Report

Posted 6 years ago

“Returned an item and it was still on my statement. I phoned and the chap said it had been returned and would show on my next statement. However is still on. I phoned andvthecsecond person said it hadn't arrived at their depot. So one person said it had arrived and one person said it hadn't. I'll take it further and wait and see what happens.”

Helpful Report

Posted 6 years ago

“Be VERY aware - Fraud ! If u have an account, CLOSE IT ! I had a Zero balance on my account Jan 2018, then all of a sudden I got an email from Studio telling me my email address had been changed and a new order was placed for just under £500!- This was not me. I called up Studio (who’s call centre is in the Phillapenes) and asked how this happened, they did not know. I asked to speak to a manager- They don’t have one, I asked to speak to the Fraud Dept- They don’t have one, I asked to be transferred to the UK- Guess what, they had no number, I told them not to sent the goods as it was not me that ordered them and I asked the question to them, have they been despatched yet- They could not answer the question! Useless and unprofessional! I was promised a call back, not had one. I found a UK Head office number and after 6 attempts I got through to a so called manager who promised me a call back - guess what, not had one! This company is run by a load of pirates, even the receptionist for the company said she wished she didn’t work for them, seriously, that’s true! At the time of writing this, I am still waiting for an outcome to this issue- Not good enough at all. I have reported them to the Police and Trading Standards as the Fraud is clearly an inside job, I know this as I myself am an Ex Fraud Investigator for Santander. This company is totally useless and should be shut down! Please take heed by this review and be very aware of them. Maybe they will respond to this review and explain what is going on not just with my account, but others as well who have the same issue as me. You’ve been warned! Since placing this on, I’m still waiting for my promised call back! I’ve also now emailed BBC TVs Watchdog and also Fake Britain - The media have to take this up as too many people affected now for it to be just a company error or mistake - Studios IT has been clearly compromised or it is inside Fraud for sure. How can my log on be changed, but not my password and they still ordered goods in my name and changed the delivery address?.......This makes no sense at all!......Studio, do the right thing and be honest with what’s happened please.”

Helpful Report

Posted 6 years ago

“RECENTLY FOUND OUT ABOUT STUDIO AND HAS EVER BEEN BUYING FROM THERE WHICH HAS VARIETY OF PRODUCTS AT AFFORDABLE PRICE.RECENTLY BOUGHT WOMENS COAT AS WAS CHEAP IN THERE THAT WOULD HAVE COST MORE IN OTHER RETAIL.”