Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time shopping with Studio and most definitely my last. Avoid at all costs. I placed an order on 17th November for a personalised wooden tool set for my grandsons birthday. The delivery time stated 7-10days but once I had paid for the item I received an email from studio stating that delivery could take up to 28 days. emails sent, ignored. it is now 11th December and I've still not received my order. I contacted them via the FB messenger form but apparently, the DOB I provided doesn't match my account so they are unable to help me even though I provided my acc number, the item number, the date the order was placed and a screenshot of the expected delivery time. feel like I'm banging my head against the wall. They provide inaccurate delivery timescales but once you've paid, it's impossible to get any customer service.”

Helpful Report

Posted 2 years ago

“The most awful company with the worst customer service!!! Made a order 6 weeks later still not arrive phoned 4 times to cancel the order and get a refund…… no refund and they then sent 1/2 the order”

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Posted 2 years ago

“It’s the first time I’ve shopped with Studio and never again! I’ve paid for returns and THREE times they failed to come and collect. The collection slot is 8am-8pm so you wait all day for no one to turn up. Awful. Awful. Awful!!!”

Helpful Report

Posted 2 years ago

“Avoid this company at all cost !! I ordered a play kitchen in October only for the order to be cancelled! Then they decided to send it I had bought another one from another company so refused delivery ! My order was cancelled on 25/11/21 I was promised on the 1 /12/21 that I would get a refund in 7 days I was not happy as they had had my money since October ! Today the 10/12/21 I’ve still not got my money and have just been told it will be another 7 days this is shocking ! I would also like to point out that the item was showing as in stock all the time on the website ! Which was not true and I believe to be fraudulent! I Will never order from here again my complaint I put in is going to take 8 weeks !! Which only proves how many complaints they get ! Here’s hoping I get my money in 7 days ! Not holding out much hope to be honest !!”

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Posted 2 years ago

“They stole £14 by giving a credit note that can't be used. Also, I never asked for it, I wanted a refund into my card. Daniela De Nunzio Edinburgh”

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Posted 2 years ago

“Tried to make a order both online and over phone, unfortunately both customer advisors I spoke didn't have good English, had to repeat details again and again, twice tried to pay by card, twice it was messed up, now waiting to see if they have taken money from my card, won't ever use them again”

Helpful Report

Posted 2 years ago

“Utterly appalling - they don't have such a thing as customer service. I received my parcel and the contents were damaged. So I called them and they said that they could send out a replacement but would have to charge me again, and only refund me when the original parcel was received. Given that they say it takes 10 working days to do a refund I said I would just have a refund, thanks. So then they send out a returns label - by post !! With a letter saying that the parcel will not be picked up before such and such a date. Three days after that, I'm still waiting. Am I supposed to stay in, hoping that they'll get around to picking up the parcel? And then of course there will be the 10 day wait for a refund, if they ever get round to it. What an utterly ridiculous process. Even the returns form seems to be designed to trip up the unwary. I'll never deal with this shower again.”

Helpful Report

Posted 2 years ago

“First time ordering and the order came damaged and unusable, I sent it back for a refund to receive an email a couple of days later to inform me that the refund has been credited to my account. I never used a voucher nor credit, I used my bank card, therefore payment should of been refunded to my original payment method. When I called to enquire about this and told them I do not accept credit and wanted it back on my card I was met with an extremely rude and unprofessional “customer service advisor” Julie, who refused to send me an email confirming that the refund will now be sent to my card, when I asked to speak to a manger i was abruptly put on hold for ages then I denied my request, apparently none were available, but when I told her I was not happy to leave the call and would not await a call back that would never happen, a manger suddenly became available, again I was abruptly put on hold for a few minutes without warning even though I told her after the first time her telephone manner was unprofessional and I should be informed that I am being put on hold. I was given conflicting advice from the line manager Luca compared to Julie which I pointed out, I was told an email would be sent from the refunds department in which I gave them 24 hours to do so. The audacity of this company to refund people with credit instead of to their original payment method. My first order arrived damaged, even if I was contemplating given it then another chance I certainly wouldn’t now I know they refund like this and have such poor customer service, their refund method may even be illegal which I will be asking trading standards and open a complaint if I haven’t received confirmation of the correct refund procedure by 9.34 tomorrow morning.”

Helpful Report

Posted 2 years ago

“ordered from the company 9 days ago and still awaiting dispatch. I think I will cancel this and get my cc to get my money back. Seems to me that they are either out of business or a scamming website.”

Helpful Report

Posted 2 years ago

“I placed an order of Xmas wrap, tags, cards and 2 gifts. All in stock in the website at the time, all saying 3 to 7 day delivery. It had been awaiting dispatch 8 days at present. Called and they hung up on me, emailed roughly 6 times, previous email they ignored completely, have now sent another to cancel the order and close my account. Twitter is full of unhappy customers, I messaged on there, I have so far been told sorry there is a small delay- can't say how long, Awaiting stock as some items not in stock, wait a while as its 10 day delivery (email and site stated 3 to 7) back to awaiting stock. I asked which items were out of stock, just got the generic sorry some out of stock message. I am so unhappy and stressed, panicking about time scales, as I'll have to purchase elsewhere, given them 24 hrs to respond and confirm cancellation as I have had enough. AVOID!!!”

Studio 1 star review on 8th December 2021

Helpful Report

Posted 2 years ago

“Ordered a dolls house for my 4 year old daughter for Christmas on the 9th of October was told today after many phone call to customer service that this will not be in stock till 20th December! I would avoid this company at all cost. Worst customer service I’ve ever used..”

Helpful Report

Posted 2 years ago

“Dolls house paid 28 september then nothing i rang in november to be told item would arrive by the 5th december the waited in all day but nothing then 6th december email saying item out off stock so i rang to be told i would have to wait 14 days for refund so im now on phone to necco told him i want to speek to superviser stay away avoid little girl will be so upset AVOID AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID!!! Scam company, can't fulfill order and won't refund!!! AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

“Do not shop with them! Got a horrible feeling that I've been stitched up. Ordered and paid for 10 days ago, supposed to have been dispatched but Hermes tracking says they are still waiting to receive it. Call centre is useless, their use of English is abysmal and they keep fobbing me off with excuses. Time to get me money back methinks!”

Helpful Report

Posted 2 years ago

“Wish I could give a zero! Ordered a dolls house for my daughter for Christmas. Should of been delivered in November. Rang up to be told that it’d be in stock and delivered on the 5th December. To then ring up again today to be told it’ll be in stock on the 20th December and delivered 5 days later… what, on Christmas Day?! Highly doubtful. Seen lots of people they’ve ordered the same product back in September and still haven’t received them! Constantly having to chase this company they don’t even have the decency to send an email letting you know of any delays! Requested to cancel my order today to be told it needs to go through to the “relevant department” and this will take 2 days…. Then they make a decision on wether I can cancel?! What!! What happened to consumer rights?? Honestly baffled. Now can’t find a suitable replacement for my daughter that will be here before Christmas and it’s the only thing on her Christmas list! 😫”

Helpful Report

Posted 2 years ago

“Dreadful company. Promised to deliver in 10 days a young child’s wooden play kitchen which was originally a birthday present. Months later after failing to meet 2 more promised deadlines when it was to become a Christmas present I rang them and asked them to make sure they were not going to miss the Christmas present deadline and was assured it would be shipped on the 6th December. They then emailed me on the 6th to say they were cancelling my order and would return my money in 14 days ! 14 days !!! They managed to take my money immediately. We now have no time to substitute this present with anything worthwhile. They are a disgrace and I strongly suggest that you go elsewhere!!”

Helpful Report

Posted 2 years ago

“Absolutely terrible.. took a long time creating an order of personalised items and setting up a credit account online. Waiting 48 hours for an order confirmation and after not receiving this made contact to find out my account setup had been declined. Was then advised I would have to go through the whole process again! Not happy taking my business elsewhere.”

Helpful Report

Posted 2 years ago

“Customer service is awful, claimed the parcel was lost in transit, but courier confirmed that they had not collected the parcel. Studio had failed to arrange collection, Studio then said it would take 30 days to look into, i could order the items again at my own expense or wait. Asked for complaints email they said i would need to wait 56 days for a response. Never know a company like it. Definitely avoid.”

Helpful Report

Posted 2 years ago

“Appalling! Took 4 days after payment to tell me the personalised items I ordered are out of stock.”

Helpful Report

Posted 2 years ago

“My first time ordering from this Company, i ordered personalised slippers for my wife and daughter. On their very hard to navigate site, i had put them in my bag and ordered and payed straight away. I got order confirmation but one pair did not have the personal letter on it for my daughter, i thought this would be a pretty simple fix so i called customer service, neither could they add the personal letter to the order or cancel the order, so simple a task to add the letter S to personalize the slippers, but no couldn't do it '' Company policy '' Never dealt with a more unhelpful customer service in my shopping history, i will never buy another item from this shower of crooks Wouldn't recommend to anyone ever.”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews