Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a patio set that was meant to be delivered in 3 days, this turned into 5, then 7, then 10, then I finally was given a delivery date and it never turned up with no contact from Studio, I had to contact them to be told it was damaged and wasn't being delivered, I phoned them to tell them I didn't want a replacement and I would go elsewhere so can they refund me, they refused to do so, I had to claim the money back from them with my bank using chargeback. I then requested to close my account as I didn't wish to use them due to the poor customer service, they refused as they had not had the patio set back so haven't credited my account, this has been going on for weeks and there customer service are utterly useless and can never be bothered to actually look at anything and keep giving me the same reply, I phoned and spoke to a manager who proceeded to be useless as well and said that they were only aware a few days earlier they didn't have the parcel back (obviously a complete lie as I have countless emails trying to resolve this issue), still waiting for a resolution on my account closure and have full intention to take them to small claims afterwards to compensate me for the countless hours of time I've wasted on trying to communicate with them.”

Helpful Report

Posted 5 years ago

“I dont know why people are saying this company is a scam,not for me its not.got all my christmas presents the last 2yr and everybody loved them all good quality stuff and some very unusual things i love this company and will continue to use them”

Helpful Report

Posted 5 years ago

“Honestly this has been the WORST place we have ever ordered furniture from! Not only do they not deliver within the stated times on the product page online and within your email order confirmation, but the customer service is appalling when attempting to contact them about the problem. My mother ordered set of bunk beds for my daughters, to be delivered to me, the delivery time stated was within 10 days, we are now on day 9 and they haven’t even been dispatched yet according to their online tracking system! My mother contacted them yesterday (of which they state they will answer all enquiries within 24 hours, they haven’t!) and I’ve reached out to them on social media as my mother doesn’t use any social media platforms but we figured we may get a response that way. Crickets. Also she was supposed to receive free standard delivery and they’ve managed to charge her £19.99!!! £19.99 for a delivery that won’t even arrive on time! Terrible way to run a business!”

Helpful Report

Posted 5 years ago

“3 telephone calls to cancel 1 item only to be sent an email to say said item is on its way dreadful customer service they had no intention of stopping the item will neeeever deal with this catalogue again. And item will be going back and I had better not be charged postage either.”

Helpful Report

Posted 5 years ago

“A complete sham of a business. Will never use or recommend. I bought a 6 piece set of suitcases. Whilst abroad, the wheels on the main suitcase wore away after its first use. The quality was abysmal. My partner had to drag a faulty suitcase across Italy and I have been appalled at the customer service received since complaining. Once back in the UK the suitcases were failed to be collected 6 times. A refund was promised to my account. This was over a month ago. Still I am yet to receive a refund. I have reported to all relevant authorities. BEWARE THIS BUSINESS IS A SCAM!!!”

Helpful Report

Posted 5 years ago

“Waiting for a gazebo to be returned that was on the 15th of July still waiting disgusted at the after sales people”

Helpful Report

Posted 5 years ago

“Fast delivery, excellent prices..what's not to love?”

Helpful Report

Posted 5 years ago

“Waiting five weeks for a gazebo to be picked up on the phone yes they should have been will phone them I’m on the phone to them yet they promise to phone me don’t shop they take your money and interest even though you are waiting for it to be picked up”

Helpful Report

Posted 5 years ago

“Hi everybody This company rubbish. I bought products and i want to givr back them. I booked appointment and i told them I want to send to back. And the courrier did not show up customer service very poor and they dont care about people life and timming. I asked him call to hermes company and tell me what time come in for pick up to stuff.. They are wierd.”

Helpful Report

Posted 5 years ago

“Please, please be careful. I don't usually leave bad reviews and this is not an unfair review... Studio are quite obviously a company, geared to try and extort more money from you. In short, I ordered one mud kitchen for my daughters birthday and they were chasing payment before anything was ever delivered - I was advised that the order was on it's way by the first person, then a few days later that it was never even sent out. I was advised everything was cancelled and a new order placed and a few days later received another 3 mud kitchens!!! (Only ever ordered one and all the discussions were via phone and they have ignored every email via the contact us site)... I have called about 50 times to ask them to collect the additional items that I never ordered... taken 3 days off work as I have been advised collection is the next day for nobody to show up and the complaints team apparently have an issue as the phone goes dead... i'm completely out of resource to be able to resolve it with them and I am now being charged for 3 items when only ordered one, and still being chased for payment for the first item when t was never delivered. BE aware that the team will tell you that the payment is placed on hold, but the next time you call they will say there was an error and it hadn't been... 7 times later there is still no payment on hold and I'm being charged for items and they will not arrange collection - despite being promised someone is coming to collect it. Horrendous, horrendous company that has caused very significant stress.”

Helpful Report

Posted 5 years ago

“Ordered my son a set of AirPods -£160 2 weeks prior to his bday. It’s now been 4 weeks I have no AirPods bday been and gone and Iv had to buy them from another store. Yet the £160 is still on my acc accruing interest. Iv wrote 4 letters to complaints. 7 phone calls. Been told different story’s ‘item lost in transit’ ‘item was out of stock’ ‘item still aaaitubg delivery’ I’m receiving no help and if I don’t pay will go against my credit file. Contacting trading standards. Please stay away from this company!!!!”

Helpful Report

Posted 5 years ago

“This company should be shut down! I will be reporting them to Trading Standards...its dreadful, I was tricked online in to thinking I was buying a trainset for my little boy...when the email confirmation I received turned out to be confirmation of application for a new account I called in to say there had been a mistake, they said there was nothing that could be done until the account application process had completed and then I could cancel my order...no communication or emails a few days later I received the product...that I thought I had cancelled, I arranged for return of product and it was collected last week, today I received an invoice for a product I do not have!!??..I called to question and they said the product has not arrived at the warehouse yet...I told them to close the Account that I didn't want in the first place and that I wont be paying for a product I dont have or didn't want in the first place. DO NOT SHOP WITH THIS COMPANY! it is fraudulent and unethical..I will be reporting to trading standards today.”

Helpful Report

Posted 5 years ago

“Order was cancelled by Studio without me being informed. After 2 weeks waiting and constant phone calls to Studio where they blamed the currier I cancelled by order and was informed I would need to wait 14 days then phone them again to get m6 refund. I wasted 3 weeks of summer holiday waiting for a lazy spa which I don’t think I was ever going to receive. Totally disappointed with service and lack of communication from Studio”

Helpful Report

Posted 5 years ago

“I wished to purchase an item from them. Only way to do it is to open an account. I applied for a cash account (credit check done) and waited for response. NO RESPONSE. Called to be told account denied, but advised to apply for credit account instead (??). I wished to pay cash, but they won't sell, only if you take credit account. Think this is a very dodgy way to do business and am glad that I was refused (no good reason) and never gave any bank details, etc. BEWARE”

Helpful Report

Posted 5 years ago

“Dreadful service. Undelivered goods. Uncontactable management. Don’t respond on twitter, don’t call back, don’t respond to emails. They treat customers with complete and utter contempt. Send payment reminders for goods you’ve already paid for yet haven’t been delivered. Really shady operation, avoid at all costs. I’m going to have to recover my money through the small claims court.”

Helpful Report

Posted 5 years ago

“Dont buy from Studio. They ask for payment before you have received all the order. They charge you to return faulty items. Cheap rubbish. No quality. Customer service non existent . They cut you off when you hang on for 25 minutes to speak with them . Be warned”

Helpful Report

Posted 5 years ago

“I purchased a few items during the Christmas period as small gifts for my daughter school friends. However, when my bill arrived I was shocked to discover that someone had purchased products worth hundreds of pounds on my account. I contacted Studio immediately was informed that someone using another name had purchased goods and had them sent to a different address from mine. I asked for a refund and investigation to take place! I was assured that this would take place as a matter of urgency. Unfortunately, this only happened after numerous irate phone calls and many months of waiting. I later found out that a friend has experienced the same fate only worse. She has has had numerous attempts to purchase products using her bank account from differing retailers. This has resulted in her having to change her bank details many times. In fact, she made a purchase from Studio this morning and this afternoon another attempt was made on her new card. As Studio do not offer the security of PayPal I'm steering clear of this company completely.”

Helpful Report

Posted 5 years ago

“purchased door fly net in black 2 of the magnets missing luckily I kept magnets from the past poor quality rubbish”

Helpful Report

Posted 5 years ago

“One of the best companies to do business with very clear on prices prompt and efficient delivery of goods”

Helpful Report

Posted 5 years ago

“Ordered a item and two days after receiving order i got invoice in post on the saturday afternoon to say it had to be paid by the monday and allow 24 hours for card payment and 5 days if i paid into bank. I did not have a prob with paying but really give your customers a chance to pay not less than 24 hours. I will not be buying from this company ever again and my response from customer service did not answer my questions i think it was just a standard email as they have probably had ALOT of complaints.”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,537 reviews