Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi like the previous complaints I have never missed a payment and have been a good customer today I have received a letter saying the interest on the account is to be increased consequently I can not believe this money grabbing move so I have cancelled all orders and will close the account their loss.”

Helpful Report

Posted 5 years ago

“I am disgusted after 34 years as a reliable customer who has never missed a payment and brought them thousands of pounds in sales through myself and my friends, family and work colleagues I have had my interest increased for no reason I have paid off my account and cancelled it .”

Helpful Report

Posted 5 years ago

“i ordered stuff on the 22nd of august. i kept getting part of the order but it was never finalised. i have not received a refund to date and I'm obviously annoyed. i will not be buying from studio but for now i will pursue my refund. disgusting customer service”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever encountered, 10 months on, and they refuse to acknowledge damage to my property on a large order delivery, I am now having to take to court to resolve.”

Helpful Report

Posted 5 years ago

“Worst customer service I have ever encountered, issue has been going on for 10 months, and I still can't get them to acknowledge damage caused to my property on delivery of large item, I now have no choice but to take them to court.”

Helpful Report

Posted 5 years ago

“I asked for my account to be closed as a fraudulent order was placed (billed to me but delivered to Ireland) Fraud team investigated and cancelled the order and closed the account Now today I’ve had another fraudulent order placed on this account to the same address as before! What an absolute joke. This company is full of liars and obviously have a lack of security on their systems. Avoid them like the plague”

Helpful Report

Posted 5 years ago

“I have just received an email saying they are going to increase my interest as I am now a risk I have never missed a payment as I always pay more than I need to or pay of in full phoned customer service all I heard was sorry this is company policy I have done nothing wrong after being with them two years I am now closing my account I am disgusted and have no answers why this has happened I am not willing for my interest to go up any higher so they have said I have no choice so much for being a good customer would never recommend to any one”

Helpful Report

Posted 5 years ago

“I have been a Customer for a couple of years now and had no previous issues . However please be aware that at any time they can increase the interest rate on your account , I have a balance on my account but I’ve always paid on time . Just last week they offered to increase my limit and like that they can also increase the interest . I am now in the process of closing the account . I never thought a company could just randomly do this but be assured that they can and the interest they were increasing it to was ridiculous .....50 something percent !! please be aware of this , like I say I wasn’t until now !”

Helpful Report

Posted 5 years ago

“I really have no idea where to start. Customer service is shockingly poor. No one can answer my question and just keep blaming the system. I've had problems with my account, with statements and postage payments for an order that got cancelled. Latest issue is they have informed me on my latest statement (24/8) I will be getting and credit limit increase yet today I received notification to say they were putting my interest rate up after a review because of an increased risk. If I was such a risk why increase my credit limit?! I haven't used them much but when I have its always been hassle and I've always swore I would never use them again. Well from today I wont be using them again and I certainly wouldn't recommend them to anyone else.”

Helpful Report

Posted 5 years ago

“Terrible customer service will never use this company again. Ordered unicorn dressing up for granddaughters birthday had a problem with it. Company is awful. No help at all”

Helpful Report

Posted 5 years ago

“Cancelled my order and items were obviously not delivered and delivery company said the items hadn’t left warehouse so I can get instant refund but studio won’t refund me as they are saying my items have been dispatched and I have to refuse them and wait for them to be returned but trying to explain to them that they are still in their warehouse and won’t be delivered is like talking to a brick wall. Still waiting for £380 refund and I will NEVER use company again.”

Helpful Report

Posted 5 years ago

“This is by far the worst customer… This is by far the worst customer experience i had had in my life. I waiting a month for an item that was ment to be sent to me with in 10 days. I emsiled about 6 times the ignored 2 sent 3 emails back talking about a different item and finally the six one was a bull#### reply with no real infirmation like they just copy and paste their answers. I stupidly paid for this item at the start of my order to get the payment out of the way. Any who reads ghis dont pay anything before you get the item. As asked for a refund by email. I have called 3 times lost track of how many emails. Its been 33 days still not received my refund. DONT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“This is by far the worst customer experience i had had in my life. I waiting a month for an item that was ment to be sent to me with in 10 days. I emsiled about 6 times the ignored 2 sent 3 emails back talking about a different item and finally the six one was a bull#### reply with no real infirmation like they just copy and paste their answers. I stupidly paid for this item at the start of my order to get the payment out of the way. Any who reads ghis dont pay anything before you get the item. As asked for a refund by email. I have called 3 times lost track of how many emails. Its been 33 days still not received my refund. DONT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Ordered a patio set that was meant to be delivered in 3 days, this turned into 5, then 7, then 10, then I finally was given a delivery date and it never turned up with no contact from Studio, I had to contact them to be told it was damaged and wasn't being delivered, I phoned them to tell them I didn't want a replacement and I would go elsewhere so can they refund me, they refused to do so, I had to claim the money back from them with my bank using chargeback. I then requested to close my account as I didn't wish to use them due to the poor customer service, they refused as they had not had the patio set back so haven't credited my account, this has been going on for weeks and there customer service are utterly useless and can never be bothered to actually look at anything and keep giving me the same reply, I phoned and spoke to a manager who proceeded to be useless as well and said that they were only aware a few days earlier they didn't have the parcel back (obviously a complete lie as I have countless emails trying to resolve this issue), still waiting for a resolution on my account closure and have full intention to take them to small claims afterwards to compensate me for the countless hours of time I've wasted on trying to communicate with them.”

Helpful Report

Posted 5 years ago

“I dont know why people are saying this company is a scam,not for me its not.got all my christmas presents the last 2yr and everybody loved them all good quality stuff and some very unusual things i love this company and will continue to use them”

Helpful Report

Posted 5 years ago

“Honestly this has been the WORST place we have ever ordered furniture from! Not only do they not deliver within the stated times on the product page online and within your email order confirmation, but the customer service is appalling when attempting to contact them about the problem. My mother ordered set of bunk beds for my daughters, to be delivered to me, the delivery time stated was within 10 days, we are now on day 9 and they haven’t even been dispatched yet according to their online tracking system! My mother contacted them yesterday (of which they state they will answer all enquiries within 24 hours, they haven’t!) and I’ve reached out to them on social media as my mother doesn’t use any social media platforms but we figured we may get a response that way. Crickets. Also she was supposed to receive free standard delivery and they’ve managed to charge her £19.99!!! £19.99 for a delivery that won’t even arrive on time! Terrible way to run a business!”

Helpful Report

Posted 5 years ago

“3 telephone calls to cancel 1 item only to be sent an email to say said item is on its way dreadful customer service they had no intention of stopping the item will neeeever deal with this catalogue again. And item will be going back and I had better not be charged postage either.”

Helpful Report

Posted 5 years ago

“A complete sham of a business. Will never use or recommend. I bought a 6 piece set of suitcases. Whilst abroad, the wheels on the main suitcase wore away after its first use. The quality was abysmal. My partner had to drag a faulty suitcase across Italy and I have been appalled at the customer service received since complaining. Once back in the UK the suitcases were failed to be collected 6 times. A refund was promised to my account. This was over a month ago. Still I am yet to receive a refund. I have reported to all relevant authorities. BEWARE THIS BUSINESS IS A SCAM!!!”

Helpful Report

Posted 5 years ago

“Waiting for a gazebo to be returned that was on the 15th of July still waiting disgusted at the after sales people”

Helpful Report

Posted 5 years ago

“Fast delivery, excellent prices..what's not to love?”

Helpful Report

Posted 5 years ago

Studio is rated 1.3 based on 1,549 reviews