Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some items of clothing on 11th October. The tracking says it’s been in the delivery depot with Evri from the 16th of October. It’s now the 31st and the items haven’t moved from the warehouse. I have called several times. Iv spoke to 2 Asian ladies. A South Africa. Lady and 2 men from ???? I don’t think they have the grasp of what’s going on… I just want my order to go from one please to my home. Why can’t someone let me know where my order is?? I want my order or a refund. I would like to speak to someone from England”

Helpful Report

Posted 2 years ago

“One star was one to much No statements not able to go online My name!! My address!! My date of birth!! My reference number!! NOT CHANGED but not recognised!!!! Paid account by phone received email thank you for payment and reference number for payment. A month later received email about missed payment Phoned again oh!!! payment did not go through Why email received reference number money was in the bank. Wanted another £14 non payment. Person other end of phone a joke addiment £14 was to be paid no only what I owed. I ONLY PAID FOR WHAT I GOT. I told her that I wanted to speak to someone in charge Studio Phoned back a short while later OH LO!!!!! and behold was their fault payment did not go through.Told them to keep their goods don't want anything to do with studio ever again.Always your fault not there's. SAVE YOURSELF A LOT OF GRIEF STAY CLEAR I WILL. Phone calls to them are expensive be warned.”

Helpful Report

Posted 2 years ago

“Still no joy after 8 weeks of being told lies. 8 weeks without a Television. Been fobbed of all the time. Disgraceful customer service. Where's my refund. Had enough know. Trading standards involved. 😡”

Helpful Report

Posted 2 years ago

“Took 3 weeks to pick up item for return. Its getting on for 3 weeks again for my refund. Phoned 3 times. To get fobbed of. Will be on to them fist thing tomro 03/10/2022. Disgraceful customer service.”

Helpful Report

Posted 2 years ago

“Terrible service I ordered garden furniture however my mother got me garden furniture for my birthday from argos instead, then studio goods arrived that I did not need anymore so I tried to get the money back items returned, only this was 2 months ago and no courier had came to collect, after several calls to customer service they have now charged me £20 for not returning when I have informed them to collect it as I do not want it and why should I pay for something I am not going to use after all, and I have threatened to sell the stuff if no courier comes to collect. So I have had the £20 reducted and a courier is supposed to collect in a couple of days, I have informed them that I will be sell the product if no one comes let see what happens but I will never order anything from this sham of a company it is terrible the way they treat customers, I will be reporting this to the financial obusmen if they do not remove the items on Thursday. A bit of advice avoid at all costs.!!!”

Helpful Report

Posted 2 years ago

“my table and chair i ordered not the best i would advise to not shop at studios many problems this is not acceptable have numerous pics”

Studio 1 star review on 25th September 2022

Helpful Report

Posted 2 years ago

“I was shocked to receive email on 19/9/22 stating 30% discount if order place by midnight that day. I contacted customer services next day and asked why they were trading on a day when most of the country were not due to the Queen's funeral. Response was unbelievable and basically saying they were online company. Clearly if their standards are so low I wonder how they would treat you if you had an issue with your order, I have closed my account and will shop with a company with higher standards and not just interested in the money”

Helpful Report

Posted 2 years ago

“Taken my refund and collected with there own company. 6 weeks later. No refund no product . Blamed everyone possible. Avoid. Left a very vulnerable family without 160 pound. Scammers”

Helpful Report

Posted 2 years ago

“Shameful. Wrong item no communication. Stay away”

Helpful Report

Posted 2 years ago

“worst customer service i have ever had, i call handler managed to lock my online account, then said thanks for shopping with us. SHOP with you, i cant shop with you youve just locked my account, can talk to a line manager supervisor or manager. my 10 year old has better skills that the call handler, what a joke of a company no wonder why they nearly went bust last year, good luck for this year !!!!! i wont be shopping with them ever again”

Helpful Report

Posted 2 years ago

“No way of cancelling orders. Tried to place an order then got a message saying "unable to process your order at the moment. Try again later" So I did and 2 hours later I got 2 confirmation emails as I ended up having a duplicate order. (Having read some other reviews, this has happened a lot) I got it touch right away. Got told that I needed to wait until the orders are processed before cancelling one. Bear in mind this isn't next day delivery, this is the good old 3-5 days one. Now they're saying that they're unable to cancel it and it will be delivered and I will need to call them to arrange a collection. This seems like a waste of time. If I had known, I would have used another website and paid £2 more to get a more reliable service...”

Helpful Report

Posted 2 years ago

“I try to help people who want to do shopping online from studio.....I DON'T RECOMMEND TO NO-ONE TO BUY FROM "STUDIO UK"....if you will be happy to pay something for nothing, you can buy from STUDIO UK, if not....I suggest you to be very careful. For me was happening for second time, first time I used their credit, they charged me for interest even if I didn't jump out of the date which was set up, the second time I didn't use their credit, because my previous experience with them, I paid all my shopping with my debit card, and GUESS WHAT....they still charge me, every month I receive text from them that tge limit of my payment is on 5th of the month. I suggest you to check very well for what they charge you....they take your money for nothing. In my case I had to pay for nothing. I done a complaint to them but I still receive texts regarding my payment....I don't want to hear about them never in my life! My suggestion for you is to give up by buying from them and be careful!”

Helpful Report

Posted 2 years ago

“Tried to cancel an order and their credit facility, I was told that it was impossable. I was in shock I' have never heard anything quite like it. I have refused to give them permission for my bank account and also will refuse to take the delivery. I explained they are breaking the law , legal requirement 14 day cooling of period. I was jspoken over and not listening too. Buyers beware its not worth the trouble. Still unresolved and getting e mails 😪😡”

Helpful Report

Posted 2 years ago

“absolutely rubbish company. ordered same thing 4 times in a row to be told an email would follow. No email. When I rang them they had no record of my orders. Thank god I did not pay upfront after reading all of these complaints!! Dodged a bullet there! The sad thing is that I used to order frequently when they were Studio Cards and got brilliant service. So sad that they don't even seem bothered by all of these terrible reviews and are doing nothing to put things right.”

Helpful Report

Posted 2 years ago

“First and last time we will EVER use Studio. After placing an order and being told we could delay the delivery, we found out we couldn't delay the delivery so cancelled the order on 19th July. We were told we would receive the refund within 14 days. We called them at 16 days as still no refund, to be told that they haven't received the item back yet so no refund - bearing in mind we cancelled this item before it was delivered.... Now, 3 weeks on and after several telephone calls we still haven't had a refund, and they are still saying they haven't had the item back. In the meantime they are still refusing to hand back almost £400 of our money! We were told last week they will raise a complaint to the "other department", to be told today that no complaint was raised. They dont have ANY contact details for this "other department" They can't transfer you to anyone, and the managers are refusing to speak to us. I cannot put into words how absolutely APPALLING this so called "customer service" is! I'm sure its not a problem for those who are paying on an account, but we paid the full amount upfront and I hold very little hope of getting my money back any time soon. Studio are a disgrace and should be absolutely ashamed of themselves. DO NOT ORDER THROUGH THIS COMPANY!!!”

Helpful Report

Posted 2 years ago

“First if I could give them minus starts I would , I order some baby clothes quality is rubbish and you will just waist your money if you do, postage wasn't free and took a week One of the item was delayed and they had no clue when will be delivered they emailed me and I called them to cancel it and was confirmed 2 days latter it was delivered I called to know why they replied saying cancellation not guaranteed And they want me to go through a cancellation procedure Just waist of time and rude staff they won't let you speak”

Helpful Report

Posted 2 years ago

“Awful. Placed order and after several emails asking where it was as I had been notified it was dispatched and delivery company's tracking stating they hadn't received it, they finally said it was missing. I have been asking g for a refund and getting nowhere and now not replying to emails. No order and no refund. Disgraceful. Will not be ordering from them again”

Helpful Report

Posted 2 years ago

“Dont read Tristan pilot review for Studio as only positive reviews allowed. They will use every trick to slow down a return request and in some cases try to illegally charge you for returned item. 9 weeks for a wardrobe that was missing parts that I eventually returned and refused return charge. Actually responded to my trustpilot poor review so other customers can see but did not reply to me. Very sneaky...”

Helpful Report

Posted 2 years ago

“Oder cloths for my son and partner for holiday twice I rang up and first time got told it had been sent to wrong depo rang again was told they have had no update and didn't know were it was. Customers service was useless keep putting me on hold the cone back with we will make a claim it will take 30 days. Told them what the items were and we would be back from are holidays in 30 days and some of the stuff order won't be use ask him to re order he couldn't ask him for money back on my account couldn't. Ask to speak to someone in the building who could help no mangers in the building what is the point. Told me a manger would be with me 24/48 hours not holy fing my breath right now. Then was ask to stay in the line a bit longer while they make the claim told them they could make the claim with out me on the line because I have already been. On the line for over snd hour. Pointless customer service and will not be using studio cards again as this is not the first time this has happened. What bake it even better with this company is thsts you pay for delivery.”

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Posted 2 years ago

“What customer service I made order decided I no longer wanted it went to cancel need number contact again gave number again then said oh can’t cancel not sure what you are referring to despite telling them at the time all of them was told give it two days before doing that. And now just had email saying all despatched for delivery charge £4.99 amazing how quick they can work because when I first ordered them it said allow 10 days for delivery”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews