Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,565 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,565 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting company purchased a phone faulty sent back with the shipping label you provided me 8 weeks later over 100 emails 32 phone calls still no refund gone missing through the shipping company evri have proof of sending on which has been emailed numerous times now I have contacted ombudsman”

Studio 1 star review on 5th December 2022

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Posted 2 years ago

“3 weeks late delivery told them to cancel multiple times they told me 1st time that they will arrange free collection then today's email said I must pay to send it back bearing in mind I already paid £5 p&p which was already over schedule”

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Posted 2 years ago

“still haven't received my Nintendo switch or games i ordered the tracking number is invalid even the own company cant track it says it should of been delivered by the 1st December 2022 still nothing i'm now awaiting a refund but takes 14 working days still no switch they said its hermes/evri they use but they haven't got no parcel apparently”

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Posted 2 years ago

“Very please with my purchases And customer service answer phone very quickly. Luxury Rose wreath garland, table decoration is stunning allready had lots of commitments”

Studio 5 star review on 3rd December 2022

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Posted 2 years ago

“DO NOT SHOP HERE! Absolute con company. Bought a Christmas tree for the children at school. 12 days later product had still not arrived. Studio would not refund or resend item, ignored emails and said they would begin an investigation that could take 30 days. Which would be January. As I have no money, the children now have no tree. To make matters worse. They said, if the tree turned up, I would have to pay to return it for a refund! Big Fat Con.”

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Posted 2 years ago

“Got sent the wrong items was suppose to receive a 3kg item ended up receiving a 34kg item and I went to lift it thinking it was my light item ended up hurting my back badly I'm 62 years old with alot of health problems and was left in pain for weeks and they said its not there problem even know they sent the wrong item and labelled it with my item information I'm suppose to have xray vision and see though a box they have no respect or duty of care for there customers they only care about money”

Helpful Report

Posted 2 years ago

“I have bought a bed frame from here which was very poor quality. There was a missing screw, a mark on the headboard and a couple of the wood slats were slightly splitting. I have contacted studio regarding this on many occasions via email with each time a different person responding not making sense to what I wrote, therefore having to re explain all over again just to receive an answer from a completely different agent. In few of the emails I explained I work 8 am to 5pm therefore I cannot talk during these hours best to get my after 5pm or any time at the weekend. The context of the emails were ignored, I received an email each time saying somone attempted to contact me with no success. Each time I replied with a time best to get a hold of me. This went on for a couple of weeks, one of the agents then offered a 10 % discount which I accepted as I felt I was getting nowhere. I wasn't listened to and felt drained at this point. A week or so later one of the bed slats broke, I contacted studio to advise them I would like to return the bed for a refund or a replacement to wich shocked me there was no warranty on the bed because I accepted a 10%. If somone informed me prior to acceptance of the discount I would have never accepted it, I just feel that this was done to flog me off and getbrid of bad stock. I feel scammed I'm left with a broken bed lost money and have to buy a new bed as it continues to fall apart with more slats breaking. I will not shop here again. I got a call few days ago to inform me nothing can be done which is appalling. Multimillion company leaving an individual with lost money and broken bed especially in today's economy and cost of living crisis.”

Helpful Report

Posted 2 years ago

“Absolutele shocking useless customer service! 7 days from ordering (items in stock) and still not even dispatched. Used to be such a good company. Will never use again!”

Helpful Report

Posted 2 years ago

“These absolute scum of a company has taken our money and not delivered the item. They just say excuse after excuse but not deal with it. We ordered a duvet cause ours got ruined and being winter it's a must but these incompetent neglectful company have left us waiting weeks and weeks and still not dealt with it. With the time of the year and how tight things are with money we can't buy another until we get out money back so and due to this my daughter and her mum are ill. These are an absolute bloody disgrace and we will be reporting them to trading standards and anywhere else we can”

Helpful Report

Posted 2 years ago

“I ordered from Studio.co.uk 12 days ago and even don't been shipped(Q&A delivery time 3-7days) When I ask by email where is my parcel and why don't been shipped yet they just send me link to Q&A. Horrible service never will buy anything from there. Don't wastage your money and time.”

Helpful Report

Posted 2 years ago

“Return a parcel on the 13th of September. Collected by Hermes or Evri. Organised by Studio customer service itself. It has been a nightmare to deal with Customer service. Keep asking the same question and info, passed from department to department. Keep hearing it will 7 - 10 days to process but end up being blanked. Fed up with phoning and chasing customer service. When returning something to Studio, please go to the post office or get proof of return. Up to now I have not heard anything, or anyone been in touch to let me know what is happening with my return. When you don't pay or settle your account, you will receive a text, email or possibly a phone call and be charged late payment fees. However, when it comes to dealing with return, the service is absolutely poor and non-existent.”

Helpful Report

Posted 2 years ago

“LET DOWN YET AGAIN. WHAT A COMPLETE SHOWER OF BROWN STUFF THIS COMPANY IS. ORDERED MULTIPLE ITEMS AS ALL IN STOCK ON THEIR WEB SITE ONLY TO GET EMAIL 2 DAYS LATER THAT HALF THE ITEMS ORDERED ERRE OUT OF STOCK. FOUND SIMILAIR ITEMS ON OTHER SHOPPING SITES AT LESS THAN HALF THE PRICE THEY WERE SELLING FOR EVEN ON BLACK FRIDAY. WHAT A WASTE OF VALUABLE TIME. SHAME ON STUDIO AS THIS HAS HAPPENED ON A FEW OCCASIONS. NO MORE FOR ME, NO WONDER THEY CALLED IN THE ADMINISTRATORS. I HAVE CANCELLED THE WHOLE ORDER AND SHUT DOWN MY ACCOUNT. GOOD RIDDANCE.”

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Posted 2 years ago

“Disgusting company, first time using them and they took my £144 without any intention of processing my order! Told me I had to wait for my account application to be processed and refused to cancel the application and refund me, told I should wait for the money to bounce back! Had no issue taking the full payment but no acknowledgment of payment other than the screenshot I took and bank statement, I also do have an account as I am able to login and have an account number! Told to write to www.studio.co.uk which is obviously their website STAY CLEAR OF THESE MONEY GRABBERS! First and last time I will use them”

Studio 1 star review on 25th November 2022

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Posted 2 years ago

“Nightmare trying to return item to studio they arranged for it to be collected today ? No show phoned up they confirmed no it wasn't actually booked in so again booked for Monday 🤞 never again will I buy large items from them ridiculous service degusting customer service day wasted and still stuck with item they will be try charging me for ( avoid buying from them)”

Helpful Report

Posted 2 years ago

“Terrible, horrible company. Take money then do not deliver good. Customer service is powerless to do anything. No refunds available from customer service - even though item not dispatched. Told to wait until it’s delivered (if ever) then send it back. Corrupt thieves!”

Helpful Report

Posted 2 years ago

“Whoa! Dont touch this company with a bargepole! Never in my life have I had such an experience to order something from a website! You have to set up an account which requires you to give them access to your bank account! No way! Tried to pay for the order with my credit card but it wouldnt let me. Customer advisor kept saying the same thing again and again, I had to place an order to be able to place an order!!!!! Go figure!”

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Posted 2 years ago

“Ordered in Thursday parcel was delivered today thanks”

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Posted 2 years ago

“Pure Theft! Where is my money? It’s been 37 days and you still have t refunded me for the order that YOU LOST! You’ve admitted to it now in an email. So WHERE IS MY MONEY YOU THIEVES!!!!!!!! Your response on here is “We need more information” Iv filled that form in with my account number about 8 times now and you still haven’t give. Me my Fu£$*n money back!!!!”

Helpful Report

Posted 2 years ago

“Terrible company. Looked online thought I will get some Christmas presents opened and account went to checkout and paid from my bank card 60.99 which has came out of my bank. Logged back on to see it saying I haven't placed an order, rang up to be told that the account is waiting to be accepted or not despite them taking the money from my back. Then got an email saying they can't open an account (probably because I didn't want to use credit option where they gain interest) so I've had 60.99 taken from my bank for nothing as the order isn't being processed and apparently I'm not allowed an account. I'm now having to fight for my money back which they have sat with .. absolute disgrace avoid this company. Haven't got my money back yet because apparently I need to wait ??? Ridiculous shouldn't of taken it in the first place.”

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Posted 2 years ago

“This company is an absolute disgrace. I've order Christmas presents an I've received two an haven't received my other items. Rang them an they said it was being shipped but no conformation to support this information. I then emailed to then be told they would get back in touch within 48hrs six days on nothing, so then I rang to be told they need to investigate an it would take upto 30 days to return my cash! She then went on to saying I could reorder! Are they having a laugh!!! I wouldn't advise this company at all!!”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,565 reviews