Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is useless. I ordered an item for my grand daughters birthday and asked it be sent to my sons address. Despite 2 phone calls and several E mails they continued to send it to my address. Customer service by phone asked me to refuse the delivery customer service by E mail told me I should have accepted it. It appears they are incapable if understanding simple instructions because despite asking to have it delivered to my sons they are now offering me a credit. Do NOT use this Company utterly uselrss.”

Helpful Report

Posted 2 years ago

“Where do i start, ordered pergola, never turned up, rang was told i would receive a refund within 14 days, numerous phone calls and emails, each time being told another 14 days. They also reordered item which when arrived was faulty, this irem had to be returned, cannot get them to acknowledge they owe me to credits, constant waffle from customer services, smoke and mirrors etc, have no choice but to take it further with the ombudsman. Has anyone had any joy going down this road”

Helpful Report

Posted 2 years ago

“Disgraceful customer services, they don’t care and I’m constantly having to repeat myself as that many people reply ! Good received damaged and they know I am not even going to receive that we paid in full for and no refund. Worst company ever !”

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Posted 2 years ago

“Had delivery too damaged to assemble. Customer services very helpful .. took lots of phone calls to get refund .. I think the problem is language barrier / not always clear … but have refund and happy !”

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Posted 2 years ago

“My God I wish I had read reviews before ordering. Tried to cancel order. Was told it had been cancelled then got an email today saying to expect delivery. Probably will never receive it. Phoned their call centre twice and spoke to two operatives who I couldn't understand. They said I was phoning the Philippines. Atrocious customer service. Got no resolution. Going to cancel account as I believe they are fraudsters and probably scammers and wish now I hadn't given my credit card details. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Received a faulty item return back the same nearly 4 weeks later still being told parcel is warehouse and await my refund”

Helpful Report

Posted 2 years ago

“We purchased a TV which broke within the manufacturers 2 year warranty period. The Manufacturer was brilliant in arranging to try and repair and when it was found un repairable provided us with an uplift code to take back to Studio cards to ensure the TV was replaced or refunded. this should have been a simple process. However upon contacting Studio cards they are refusing to honour the uplift code! The customer service from the company is absolutely shocking. No one in their customer service department listens to what you say on the phone and due to this we have no option but to go through the ombudsman to resolve a situation that should be simple. I will never use the company again and would suggest nobody else does either.”

Helpful Report

Posted 2 years ago

“Bought a coffee machine for £60 reduced from £100 and it broke within three months. They are refusing to send a replacement even though they have a responsibility to do so under the Consumer Rights Act as the product is less than 6 months old. Horrendous customer service. Garbled emails written in poor English that don't make any sense. Won't use again. Avoid.”

Helpful Report

Posted 2 years ago

“Disappointed with the fact that no matter how much you spend, delivery is £4.99 . Just placed an order and received the following message: '' 3 - 7 days for delivery of parcel '' . In all honesty, for that price, you should do next day delivery, with tracking number. Too expensive”

Helpful Report

Posted 2 years ago

“Trading standards should shut this place down.I ordered an item 3 weeks ago paid by debit card , dispatched next day apparently, but tracking hasn’t moved since .numerous calls and emails since , latest one saying they will resolve in 8 weeks .they will not give me a refund because the item is dispatched (apparently) . It seems I’m not the only one with problem , why have trading standards not shut this place down.”

Helpful Report

Posted 2 years ago

“Waited in 3 weeks now for parcel to be returned absolutely a nightmare I will definitely not be ordering from them again”

Helpful Report

Posted 2 years ago

“I just cannot belive the bad comments about Studio,in my opinion they are not justified, I have been with Studio for a while now and although I fell behind with my payments due to Covid Studio where absolutely brilliant at helping me ,I wish all company's where as good thank you Studio”

Helpful Report

Posted 2 years ago

“Shopped with studio, no notice jus charged for every payment £30 , unbelievable. Will close my account, never shop again. Will advice all my friends to stay away.”

Helpful Report

Posted 2 years ago

“Ordered a TV in January, been dispatched but not delivered.. 2months later they are still investigating.. I can't cancel the order because it's already been dispatched...so I'm in limbo..because now I want to order from someone else...I've had no communication from them whatsoever.. I won't be ordering anything ever again... absolutely terrible service!!”

Helpful Report

Posted 2 years ago

“I’ve been trying to return a parcel since the 7th March , (sent 6 right side arms instead of 3 left 3 right. I’ve made 4 attempts at someone picking the parcel up now and finally someone came today, only problem being that studio gave me the wrong returns label so the courier wasn’t able to take it back !!!! 4 of my days off wasted !!!! Can’t speak to a manager can’t get anywhere with a complaint , they tried to offer me £15 compensation!! I don’t want compensation I just wanted a parcel collecting !!! £15 doesn’t come near to the amount of my spare time that’s been chewed up by this company !!! Also I re ordered another item choosing a different style because I didn’t want the same problem only for that to arrive and one of the seats is broken !!!! I won’t be ordering from studio again that’s for sure !!”

Helpful Report

Posted 2 years ago

“Shocking service.Do not shop with studio. They charge you for undelivered items I have been complaining about since December 2022. To now tell me it is too late to complain. I have been complaining constantly since December 2021 and had resolution team involved in December 2022 who also can't resolve anything.”

Helpful Report

Posted 2 years ago

“Bad company. Saying that they never received return item even I had confirmation from Hermes.”

Helpful Report

Posted 2 years ago

“Ordered toy for birthday 30 POUNDS WASTED, apparently parcel lost by Hermes 21 days ago, contacted them, no refund issued, under investigation bullshiet, scammers, AVOID”

Helpful Report

Posted 2 years ago

“I ordered 2 items in November which did not arrive. I complained numerous times and finally got hold of someone a few days before Christmas and funny enough was suddenly here next day..Broken!! I've called and was told I'd be refunded which i have not. I've sent numerous emails which are now just being ignored. It is now March. Never again will I use this site and have told everyone I know not to either.”

Helpful Report

Posted 2 years ago

“Before I closed my account I spoke to customer services to make sure there were no outstanding payments, they said I had a nil balance and closed my account . However, a few weeks later they sent me a bill for over £100 saying it was interest, I have double checked all the payments I have made and don’t owe anything. I don’t know what is going on but I read they were going into administration !”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,549 reviews