Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a TV in January, been dispatched but not delivered.. 2months later they are still investigating.. I can't cancel the order because it's already been dispatched...so I'm in limbo..because now I want to order from someone else...I've had no communication from them whatsoever.. I won't be ordering anything ever again... absolutely terrible service!!”

Helpful Report

Posted 2 years ago

“I’ve been trying to return a parcel since the 7th March , (sent 6 right side arms instead of 3 left 3 right. I’ve made 4 attempts at someone picking the parcel up now and finally someone came today, only problem being that studio gave me the wrong returns label so the courier wasn’t able to take it back !!!! 4 of my days off wasted !!!! Can’t speak to a manager can’t get anywhere with a complaint , they tried to offer me £15 compensation!! I don’t want compensation I just wanted a parcel collecting !!! £15 doesn’t come near to the amount of my spare time that’s been chewed up by this company !!! Also I re ordered another item choosing a different style because I didn’t want the same problem only for that to arrive and one of the seats is broken !!!! I won’t be ordering from studio again that’s for sure !!”

Helpful Report

Posted 2 years ago

“Shocking service.Do not shop with studio. They charge you for undelivered items I have been complaining about since December 2022. To now tell me it is too late to complain. I have been complaining constantly since December 2021 and had resolution team involved in December 2022 who also can't resolve anything.”

Helpful Report

Posted 2 years ago

“Bad company. Saying that they never received return item even I had confirmation from Hermes.”

Helpful Report

Posted 2 years ago

“Ordered toy for birthday 30 POUNDS WASTED, apparently parcel lost by Hermes 21 days ago, contacted them, no refund issued, under investigation bullshiet, scammers, AVOID”

Helpful Report

Posted 2 years ago

“I ordered 2 items in November which did not arrive. I complained numerous times and finally got hold of someone a few days before Christmas and funny enough was suddenly here next day..Broken!! I've called and was told I'd be refunded which i have not. I've sent numerous emails which are now just being ignored. It is now March. Never again will I use this site and have told everyone I know not to either.”

Helpful Report

Posted 2 years ago

“Before I closed my account I spoke to customer services to make sure there were no outstanding payments, they said I had a nil balance and closed my account . However, a few weeks later they sent me a bill for over £100 saying it was interest, I have double checked all the payments I have made and don’t owe anything. I don’t know what is going on but I read they were going into administration !”

Helpful Report

Posted 2 years ago

“This company is absolutely shocking!!!!….a bunch of thief’s…ordered 2 items in November and was notified they were out of stock which is fair enough, instead of refunding my money back to my bank account they put it into my Studio account (which I pay regularly every month) and when I spent MY OWN MONEY they have charged extra interest on my Studio account and it’s jumped from £247 to £300 and my monthly payments have gone from £10 a month to £17+ a month….this company is a bunch of con artists and I’m getting in touch with Comsumer Rights and Action Fraud over this matter as when I rang up about this matter they have added more to my account and not took on board or dealt with my account appropriately at all…they are full of empty words and promises….this company is downright disgusting and needs shutting down ASAP…God knows how many other people they are defrauding who are not keeping an eye on their account balances and monthly repayments…your orders take over a fortnight to arrive yet they are charging £5 per delivery which in my estimations should be 1st class next day delivery not Standard Delivery which they are yet again stealing money from customers for….I will not be paying anymore payments until this is dealt with from Studio !!!!!!”

Helpful Report

Posted 2 years ago

“I wish i had read these reviews before purchasing 2 dinner sets at £78.99, and i wish i had paid on my credit card too! I am having to raise a formal complaint with my Bank, can't believe trading standards have not shut this company down!!! Surprise surprise, i am still chasing an order which said 5 - 7 days delievery and no one is able to tell me when i will receive my order!! Angry does not cut it!!”

Helpful Report

Posted 2 years ago

“Waited 6 weeks for Xmas tree constant messaging asking for refund and was begged to wait it constantly said on tracking was with Hermes with no movement when I finally did get the tree it was broken and they told me to print a label and to walk the 6 ft tree a mile to the post office eh no so the 40£ I spent they agreed a partial refund 8£ something cheque I recieved in post fuming I closed my account with them I recently deposited the cheque and it bounced since then discovered it’s went into liquidation so I’m gonna go through my bank and hopefully get it back as it was paid by credit card now I know why the wouldn’t refund me in the first place,”

Helpful Report

Posted 2 years ago

“Stay well away from them they have the worst service when comes to delivering items they turn up late if they turn up that is. Their customer service is diabolical they're useless incompetent invalids that barely know how to speak and understand english at least the ones I've had to deal with and they take your money and you could wait a month if not longer for it back because they didnt send the items and didnt want to chase it up. They say they will contact withington 24 hours for 96 hours later still no contact then when phone them they dont want to deal with it at say to wait for the call back that never did come had to phone up again and get it dealt with over a month and half after the item should of arrived. They're the worst company ever stay well away from these thieving cunts”

Helpful Report

Posted 2 years ago

“Bought a heated throw oct21. Arrived faulty out of the box, could not tell difference between on and off. Return label sent and item collected with receipt left. Photographed latter beside departing package with label. Did not receive refund until Feb 22 after raising a chargeback with credit card company despite several phone calls and e mails with all the apologies and good wishes you can imagine, but no action,mere stalling tactics. When I was promised the refund I asked why it had taken so long. I was given no explanation but offered £10 cheque in compensation. Today I received word from my bank that the cheque had bounced.”

Helpful Report

Posted 2 years ago

“Bought 2 prams for grandchildren. Wheel clips total rubbish and wheels keep falling off. Really bad build. Complained but no solution other than return items. Poorly designed..... don't buy pram.”

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Posted 2 years ago

“Missing parts , three emails no reply , posted review on their website and as expected they deleted my review.”

Studio 1 star review on 17th February 2022

Helpful Report

Posted 2 years ago

“OMG ,DONT ORDER FROM THIS COMPANY THEY ARE SCAMMERS ....I ORDERD TOASTER AND KETTLE TOASTER HAD LEAD CUT OFF FROM BASE .OBVIOUS RETURN ....HAD REFUND FOR ONE ITEM ....THE OTHER STILL WAITING RANG NUMEROUS TIMES TO INDIA I THINK .STILL WAITING ,I FEEL FORCED TO PAY FOR A ITEM I DO NOT HAVE OR IT WILL WRECK MY CREDIT HISTORY ,,,,,,PLEASE DONT ORDER ITS A JOKE OF A COMPANY ...WISH I NEVER ORDERD”

Helpful Report

Posted 2 years ago

“Terrible interest rate they’re charging me 49.9%! But as of today I’ve read in the news they have gone bust, so it’s likely administrators will take over.”

Helpful Report

Posted 2 years ago

“Would give -0 if I could !! Ordered a wardrobe set 2 weeks ago chose my delivery day waited in all day to then be told the company are not delivering anymore and I will not receive my order and will get refunded soon !! What’s the point in taking my money if your not going to deliver the parcel ? Idiots”

Helpful Report

Posted 2 years ago

“I ordered a dressing table on 14th Jan for £120, expecting it to be here by 30th Jan as a birthday present considering postage was £20. I recieved NO updates on the item, only to contact them prior to the birthday to find out it had been delayed until 13th March! I then contacted them again on 15th Feb for any updates, only to be told that they are no longer processing my order. Absolutely disgusting service and only update you if you chase them. So i wouldn't know what the item is like as they never delivered it. Do not order from this website.”

Helpful Report

Posted 2 years ago

“Absolutely disgusting service. I was due a delivery of a dinner set on the 5th of January 2022. 1 of these was a hummingbird dinner set which was due To be delivered on 5/1/22. This did not happen, upon tracking Hermes shows the item will be delivered the next working day. It's been 40 days and despite promises from Studio to investigate Nothing has been done. I have been constantly fobbed off and lied to by their customer service team.Emails sent from them are generic and do not help. They said they would need 30 days to investigate, 40 days later no resolution and an email they sent me now states they can take 58 MORE days to resolve. Wouldn't recommend to anyone”

Helpful Report

Posted 2 years ago

“Would give zero if I could. Terrible customer service. Returned item and after initially been told that I would not recive a refund eventially they agreed. So still not refund even though they say they have paid me. Called numerous times and got palmed off. Raised a complaint and promised to be updated but nothing. I then rang and was told that they had paid me because it said on their system and asked me to send my credit card statement to prove that I hadn't been paid! Really send them my credit card statement!! Awful Customer service. Still haven't received my money by the way”

Helpful Report

Posted 2 years ago

Studio is rated 1.3 based on 1,537 reviews