Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order, and received the order confirmation, but never received the order. Emailed a week after and no response.”

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Posted 4 years ago

“bought mud kitchen for my grandson 5th birthday it a nice size nice water feature vsaves filling it up plenty of space and he loves it”

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Posted 4 years ago

“I placed an order on 11/4/2020 that never arrived, I have emailed them 4 times, i have finally received an email to say that due to the time thats past they won't reinburse me, they haven't acknowledge receipt of my earlier emails, I screenshot the dated emails and have now contacted my credit card company.”

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Posted 4 years ago

“Sent my table and 6 chairs back I also have proof I did but still no refund Iv have phoned loads of time filled in forms sent proof but still no joy it disgusting service”

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Posted 4 years ago

“Must have ordered about 30+ times and had my account for a while and absolutely no issues! Always delivered on time and good products. i pay my balance pretty much straight away and never received interest or fees. Would recommend :)”

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Posted 4 years ago

“As a new customer I placed an order for some shorts on 6th june ,i was told delivery would be 3 to 7 days .After 3 weeks and no delivery and numerous phone calls and emails un replied to ,i spoke to trading standards .Studio told me i would have to wait 30 days for a refund while they investigated where my parcel was ??THIS IS NOT LEGAL !!!As soon as i told them trading standards said if they have broken their contract of supplying goods within 3 to 7 days by law I'm entitled to a refund .And it worked !!I was refunded within 2 days .Disgraceful customer service, would never buy from them again .I hope this review will help someone else dealing with this awful company .”

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Posted 4 years ago

“Studio used to be a very good company when it was called studio 24. I have been a customer for years. NOW THEY ARE THE VERY WORST COMPANY TO DEAL WITH. I ORDERED A DISHWASHER FROM THEM OVER A MONTH AGO AND I WAS TOLD IT WOULD BE WITH ME IN 10 DAYS IT THE LATEST THEY TOOK MY MONEY STRAIGHT AWAY. BUT NO SIGN OF THE DISHWASHER YET. I HAVE CONTACTED THEM 3 TIMES ASKING THEM TO CANCEL MY ORDER AND GET A REFUND. NOT HAD A REPLY YET. THIS IS DISGUSTING SERVICE. Please do not buy any thing from this company. Verv very bad customer service.”

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Posted 4 years ago

“I would advise you to avoid this company. Item broken when delivered. I am getting nowhere with emails to Customer Service. Very poor service. I have never used Studio before, never again, will stick with the companies I always use and provide me with a service if things go wrong!”

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Posted 4 years ago

“Bought a bed and after a few months the bed broke, I tried calling but no luck so I emailed them they took a few weeks to acknowledge the email then nothing for about six weeks called and got through the person said he's sending out a replacement and he's having the broken one picked up. Got an email about the new one and they are bill me for the replacement. Totally disgusting company. Do not use this company”

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Posted 4 years ago

“I would give this company a -100, absolutely the worst company ever !!!!!! Do not purchase anything from them. I'm still waiting for a refund after three months despite the fact that studio has recently the returned item !!!! Beware !!!!”

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Posted 4 years ago

“We placed an order in 2019 and believed we had made all the payments to clear the balance. However in June 2020, we recieved a notice from a debt collector telling is we owed nearly £300. We queried this as Studio had not contacted us once on the matter. Apparently the final payment was missed but instead of sending us any kind of reminder, they added interest and missed payment fines for a year then sold the debt to a debt collector. I find this practice most dishonest as we could have cleared the balance had we known about it. Will not be using studio again, they are not to be trusted.”

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Posted 4 years ago

“Absolutely atrocious Customer Service. They really do not care about there customers, even after contacting the Directors Office (Phil Maudsley) I am still waiting a suitable resolution on my orders after they were delayed by months even though I was told they would be delivered on more than one occasion or delivered with nothing in the box which is the latest calamity so if the Directors don't care then why should the Staff. I will not be using them again.”

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Posted 4 years ago

“Do not buy from this company !!!Been waiting 4 weeks for my order ,have sent emails no replys .Have waited half hour to speak to customer service and then fobbed off ,told parcel is lost and could take 30 days to investigate ???I'm so mad at them ,disgraceful customer service ,they shouldn't be allowed to trade .”

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Posted 4 years ago

“Very bad customer service. Probably the worst I have ever experienced. My advise is to have nothing to do with this company.”

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Posted 4 years ago

“Rubbish . I ordered two separate orders for personalised pens. One arrived arrived fine but no trace of the other. I went onto my account which shows both payments taken but not even an order number for the undelivered pencils. Two emails and no reply . 20 mins waiting on the phone but no answer. Have left a message on their Facebook page . What a shambles ! Never again .”

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Posted 4 years ago

“I have written 3 complaint emails and not had an answer! My item is 3 weeks after anticipated delivery date and still no confirmation of when it will arrive. Slow response time. Don’t answer ANY of my questions. Ignore my telephone call request. Delay after delay after delay. No reason why? Just appalling customer service all round! Tried calling and never answer! OR says closed when it clearly says they are open! Shambles! Still waiting for my item!”

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Posted 4 years ago

“I ordered a wardrobe and bedside cabinet from Studio which was meant to arrive within 10 days. The bedside cabinet arrived but the wardrobe didn't. After no luck with it being delivered and waiting weeks, I have been awaiting a refund which has still not been made and all I am told is that they will chase the relevant department and I just have to keep waiting... so frustrating to say the least as I want the refund before being able to order a wardrobe elsewhere.”

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Posted 4 years ago

“Orderd a mobile in march, never got still charged me three months on still not been refunded”

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Posted 4 years ago

“Absolute garbage company.ordered 4 pillows.got on delivered packaging ripped.then second then third.no fourth after a month.totally useless communications and no refund. Pillow quality total cap. Do not buy anything from this lot”

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Posted 4 years ago

“Поръчах едно дойде друго.Панталона който исках се оказа стока от някакъв цигански пазар-сигурно?Не бих ди поръчала отново”

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Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews