Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pity I can't give 0. Where do you start. Ordered 5 items received 1. Reordered and the real nightmare began. All 4 in stock money taken at time of order. It is now 4 weeks and in that time the stock has come and gone but still no delivery. The so called customer service is useless. Only 1 answer meant anything positive and that was the agent who showed sympathy understood the problem and we're not alone. But now back to normal. I've contacted my bank as no refund given no doubt more nonsense to come, hopefully not the agent who can't even write proper legible English. Terrible Company don't use them. I am certain they are going bust even though the parent company is shown as House Of Fraser. They really should consider the name House Of Disaster”

Helpful Report

Posted 1 year ago

“Placed order 11 November, waited a couple of weeks no delivery, money taken from bank. Finally spoke to someone other than a bot assured money would be refunded as order had been cancelled by Studio. Tried again to find out why I still haven’t been refunded and now the stupid virtual bot just puts the same answer up to all my questions. Would definitely not recommend Studio to anyone, thieves, taking money and not sending goods 😡”

Helpful Report

Posted 1 year ago

“Been with Studio for over 20yrs...but will never order from them again. Ordered one item - shoes in Sept...they sent me boots! Took nearly 2wks to get return label sent to me. Returned the boots and was eventually refunded for the cost of the 'shoes' but not the p&p. Still trying to get the money back after over 2.5mths. Tried writing,emailing, tried online chat service and used FB messages numerous times. Keep getting same auto responses...it's been passed to 'relevant' dept who will be in touch. And in the meantime I am bombarded with phonecalls, letters and emails requesting payment and 'threatening' not paying will affect my credit score. This company has gone to the dogs recently and I will never purchase from them again or recommend them to anyone.”

Helpful Report

Posted 1 year ago

“Very poor customer service keep getting fobed off told refund will be returned in 3 to 5days still not had it no way off getting intouch through the phone would not recommend them”

Helpful Report

Posted 1 year ago

“Studio is rubbish I have been a customer for many years, this year is my final year shopping with studio - customer service is non existant …. Delayed delivery …. No communication …. They tell you lies. Ordered a perfume on 9th November in time for my daughter’s birthday on 4th December which did not happen and I had to purchase from boots.. I have requested the order be cancelled numerous times to finally receive an email on 11th December saying they have cancelled my order and I will receive a refund. Now we are on 14th December and I have received an email to say Evri has my order ready for delivery!! Order at your peril!”

Helpful Report

Posted 1 year ago

“I really wish I'd never ordered from this company. It's been 3 weeks and I still haven't received all my order, even though they've taken payment. When I contact them I keep getting fobbed off with different excuses. I feel like I've been scammed.”

Helpful Report

Posted 1 year ago

“Like all the rest you go on there chat and when you ask for a manager or number to call them they cut the chat I have 5 items missing and one damaged not getting any where with them”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would . I ordered £145 of goods paid in full 4 items arrived with wrong names printed on them still waiting for other 8 items to arrive. No one answers my emails . Can’t contact anyone. No phone number to call .They have had my money and I’m still waiting for my goods I ordered weeks ago . All in time for Christmas This is a Rubbish Company . I’m £145 down that I won’t see again . Now I have no Christmas presents for my grandchildren and no money to buy anymore either I’m so upset 😭 that this could happen . They are fraudsters surely this is illegal on all fronts”

Helpful Report

Posted 1 year ago

“Absolute nightmare of a company There’s no way to actually resolve issues with them as when they have had enough they simply end the chat and you back at square one Ordered 2 TVs only one turned up Evri shows they have the other but when you chase then they then revert you back to studio Now going to my bank to get my money back”

Helpful Report

Posted 1 year ago

“The worst website I have ever used with terrible customer service. I placed my order three weeks ago and requested updates multiple times, consistently receiving different excuses. After three weeks, when I once again attempted to seek updates and express concerns, the decision to unilaterally cancel the order was made without prior discussion or consideration of my preferences. Ashford offered no support or attempt to investigate the status of my order; instead, it was canceled without authorization, despite my simple request for an update on the order I placed three weeks ago. When I questioned this decision and sought an explanation for why it was made without prior agreement from my side, his response was that if I am willing to wait, he can reverse the cancellation. And then he ended the chat when I was half way through replying!! To compound the situation, when I sought assistance from another advisor, Janet, I was informed that the cancellation was due to a delay, and there was never a guarantee I would have received the item. And then, Janet, without providing any support, sent me a message that she has other customers and proceeded to end the chat as well. Never have I had such a bas customer service experience, not to mention, I feel scammed as my money was held for three weeks only to have my order canceled abruptly.”

Helpful Report

Posted 1 year ago

“Terrible company and even worse customer service. Part of my order was damaged in transit, ordered on 1st Nov 2023 and still not received. Customer service team are useless and only way of communicating is email or webchat. SHOCKING”

Helpful Report

Posted 1 year ago

“Would give zero stars if possible. Took my money straight away but delivery hasn’t appeared, there is no way of getting though to customer services for a refund or even an idea of where my items might be. Will never use again. Avoid at all costs!!”

Helpful Report

Posted 1 year ago

“ordered personalised dressing gowns and pens over 4 weeks ago, i chased them and was told they received parcel at the warehouse after 2 weeks. contacted them again today and studio have advised all orders have been cancelled! what a joke, i have not received a notification or refund. these were Christmas presents. terrible service”

Helpful Report

Posted 1 year ago

“Genuinely the worst customer service I have ever came across. I have no access to a printer to return the items that were sent out and completely different items from what I ordered. I was told to go knock on a neighbours door to use their printer. I have asked for a label to be sent to me about 6 times and get the same generic email back of asking to send pictures of what I need to send back, which I have done twice already”

Helpful Report

Posted 1 year ago

“Have been a loyal customer for years Not anymore Not been able to access my account or speak to anyone or make a payment Then they send me a statement saying I am in default and will be charged for that What a load of rubbish There was nothing wrong with my login details And I need to speak to someone ASP and when did Frazier Group become involved with Studio They don't speak on phone either R,Burns And why would I add photos Photos Completely fed up of this firm”

Helpful Report

Posted 1 year ago

“I saw that they had a dressing gown on offer so ordered one......22 days later it still hasn't arrived so I have just been on the live chat with Babra who informed me that my order has been cancelled due to long delivery times.......... I have had no email telling me this nor have I had a refund....!!!!! She then went on to type that I should recieve an email at some point informing me of the cancellation and that a refund takes time to be processed......it's been 22 days already how much time do they need.....????? She also asked if I needed more help so I set about typing and within me finishing 4 words of my reply she ended the chat and that was that. It's taken me contacting them after 22 days to find out that my order has been cancelled and then after finding out, getting cut off a live chat.......an absolutely shocking customer service....... Stay well clear.”

Helpful Report

Posted 1 year ago

“Ordered a personalised dressing gown for my grandson for Christmas 3 weeks ago,contacted studio by email and Facebook only to be given a scripted reply each time and to told to wait a few more days,I’m starting to think that this company is having trouble again like last year when they went into administration.they won’t be getting another penny off me”

Helpful Report

Posted 1 year ago

“Appalled at studio after ordering a set for my dining room. Being told my two larger items are being delivered last Friday, I decided to put the table together and then got told by delivery that they cannot find the items and won’t be delivering. Contacted today the delivery to be told lost and cancelled. Cannot talk to anyone on phone only online chat, as I obviously don’t want the table without the rest. Being told they won’t collect and I would have to pay to send back the table and have to wait for refund other items. Sent email to them with complaint but if don’t hear from them I will go to omedsman as really disgusting service after years and years been with them.”

Helpful Report

Posted 1 year ago

“I ordered 2 dressing gowns 10 days ago. Had an email to confirm the order but now it says unavailable for delivery but they have taken my money. There seem absolutely no way of contacting this company which is very worrying. Tried Facebook but they wouldn’t accept messages. Starting to look like I have been ripped off !”

Helpful Report

Posted 1 year ago

“I ordered 4 dressing gowns for my grandsons 3 weeks ago. The money was taken immediately. I have found that 3 are now not available and despite having been shown as coming back in stock these have not found their way onto my order. I have asked then demanded a refund. Repeated emails sometimes in illegible English just avoid the issue. I am repeatedly told they have a new system in place. I have advised I am contacting Trading Standards , Rip Off Britain, Rogue Traders but all to no avail. Yesterday I ordered from M & S and today I have an email stating they're on their way to me. USE THIS COMPANY AT YOUR PERIL. Customer Service non existent. Use a reputable company pay slightly more and no grief. I am contacting my Bank today to see if I can reclaim my money there. Sadly I cannot give 0 stars which I would happily do.”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,549 reviews