Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely the worst customer service I have ever came across. I have no access to a printer to return the items that were sent out and completely different items from what I ordered. I was told to go knock on a neighbours door to use their printer. I have asked for a label to be sent to me about 6 times and get the same generic email back of asking to send pictures of what I need to send back, which I have done twice already”

Helpful Report

Posted 10 months ago

“Have been a loyal customer for years Not anymore Not been able to access my account or speak to anyone or make a payment Then they send me a statement saying I am in default and will be charged for that What a load of rubbish There was nothing wrong with my login details And I need to speak to someone ASP and when did Frazier Group become involved with Studio They don't speak on phone either R,Burns And why would I add photos Photos Completely fed up of this firm”

Helpful Report

Posted 10 months ago

“I saw that they had a dressing gown on offer so ordered one......22 days later it still hasn't arrived so I have just been on the live chat with Babra who informed me that my order has been cancelled due to long delivery times.......... I have had no email telling me this nor have I had a refund....!!!!! She then went on to type that I should recieve an email at some point informing me of the cancellation and that a refund takes time to be processed......it's been 22 days already how much time do they need.....????? She also asked if I needed more help so I set about typing and within me finishing 4 words of my reply she ended the chat and that was that. It's taken me contacting them after 22 days to find out that my order has been cancelled and then after finding out, getting cut off a live chat.......an absolutely shocking customer service....... Stay well clear.”

Helpful Report

Posted 10 months ago

“Ordered a personalised dressing gown for my grandson for Christmas 3 weeks ago,contacted studio by email and Facebook only to be given a scripted reply each time and to told to wait a few more days,I’m starting to think that this company is having trouble again like last year when they went into administration.they won’t be getting another penny off me”

Helpful Report

Posted 10 months ago

“Appalled at studio after ordering a set for my dining room. Being told my two larger items are being delivered last Friday, I decided to put the table together and then got told by delivery that they cannot find the items and won’t be delivering. Contacted today the delivery to be told lost and cancelled. Cannot talk to anyone on phone only online chat, as I obviously don’t want the table without the rest. Being told they won’t collect and I would have to pay to send back the table and have to wait for refund other items. Sent email to them with complaint but if don’t hear from them I will go to omedsman as really disgusting service after years and years been with them.”

Helpful Report

Posted 10 months ago

“I ordered 2 dressing gowns 10 days ago. Had an email to confirm the order but now it says unavailable for delivery but they have taken my money. There seem absolutely no way of contacting this company which is very worrying. Tried Facebook but they wouldn’t accept messages. Starting to look like I have been ripped off !”

Helpful Report

Posted 10 months ago

“I ordered 4 dressing gowns for my grandsons 3 weeks ago. The money was taken immediately. I have found that 3 are now not available and despite having been shown as coming back in stock these have not found their way onto my order. I have asked then demanded a refund. Repeated emails sometimes in illegible English just avoid the issue. I am repeatedly told they have a new system in place. I have advised I am contacting Trading Standards , Rip Off Britain, Rogue Traders but all to no avail. Yesterday I ordered from M & S and today I have an email stating they're on their way to me. USE THIS COMPANY AT YOUR PERIL. Customer Service non existent. Use a reputable company pay slightly more and no grief. I am contacting my Bank today to see if I can reclaim my money there. Sadly I cannot give 0 stars which I would happily do.”

Helpful Report

Posted 10 months ago

“Sorry this is long. ButI wish I could give no stars studio are the worst I ordered a 3&2 seat sofa they delivered the 3 seat and 2 weeks later sent an email saying the 2 seat was out of stock so I'm left with 2 odd sofas then a month later quite by chance saw the 2 seater was available again they didn't tell me which they should have done so I ordered and eventually got it I got it on buy now pay within 3 months 3 days ago I had an email saying my payment was late which it wasn't as I had upto march to pay so I went online and they'd taken me off the pay later and added interest to the payment they said was late I'd had a belly full of them so I paid 3/4 of the bill when I checked my account again they'd put the remaining £150 onto the pay later.you can't ring to talk to someone you can't even web chat anymore, only by email then you get a generic reply and have to wait 5 days for someone to get back to you I paid what was left and tried to cancel my account and was told it could take upto a month to take me off it's an awful place and I wouldn't recommend anyone to use them”

Helpful Report

Posted 10 months ago

“Would t even give them one star really. Parcel not received, and after so many emails and two months later they are still asking me to check with a neighbor to see if my parcel is there.. they need to change their courier and their admin or complaints department. Absolutely useless”

Helpful Report

Posted 10 months ago

“Sent back my order paid for EVRI to pick it up got all the proof. Sent it back on 26/08/23 no credit on my account kept being chased for payment for an item I don’t have tries to contact customer service what a joke can’t even speak to anyone. 3 months later they credit me the 153.00 but have had the cheek to put interest charges on my account and I am now still being chased for another 35.00 which I do not owe it was their error not crediting my account I have emailed them about 30 times I’m so stressed with this it’s been going on for months and can’t talk to anyone at this company NEVER ORDER FROM HERE IF YIU HAVE A PROBLEM THERE IS NO HELP. does anyone no who the CEO is so I can complain to them”

Helpful Report

Posted 10 months ago

“Excellent prices, rubbish service. 3 weeks after ordering and paying up front still no items. Very difficult to get hold of anyone, the webchat didn't recognise my order number. No telephone number had to email, replied 3 days later to say products are being processed and I will receive an email when sent out. Ordered christmas presents for family that live quite far away, had to delay Christmas visit and paid £20 for delivery!”

Helpful Report

Posted 10 months ago

“Ordered a 55 inch tv from studio 4 weeks later still not received my tv evri tracking just says parcel received and now delayed been like this for 2 weeks on the tracking rang studio and said I can't cancel my order but I've not received my tv and I'm out of pocket”

Helpful Report

Posted 10 months ago

“Absolutely appalling, placed an order the money was taken straight away but no updates on the order, have tried contacting them only to be ignored, avoid!”

Helpful Report

Posted 10 months ago

“Avoid at all costs! Thinking I was very organised for Christmas, I placed my order on 7th November....now a month on, still no delivery, absolute nightmare to contact anyone. Raised this on X and have been told they cannot estimate when to expect it. This is extremely poor service....avoid and get your order from a company that will actually provide the stock!!! I have paid for these and they won't refund me. THEY SEND A RESPONSE FOR EVERYONE TO VIEW, SAYING THEY HAVE REACHED OUT TO HELP....THEY HAVEN'T...PLEASE AVOID EVERYONE!!!”

Helpful Report

Posted 10 months ago

“Horrendous experience! Items ordered a month ago. Only a part of the order received. Excuse after excuse about delays in packing items received when I contacted them, still no sign of the items. Eventually one of the items from the order turned up and it’s the wrong item! You can’t speak to anyone to resolve an issue, just a steam of emails with the same old excuses received when I contacted them! Terrible service and non existent Customer service. I have paid upfront, so am left with no items yet they have my money! They even tried to tell me they hadn’t taken money for my order. Bank contacted by myself and they confirmed they had taken full payment at the time of the order. Useless and untrustworthy company!”

Helpful Report

Posted 10 months ago

“Poor customer service and delivery.”

Helpful Report

Posted 10 months ago

“If I could give zero I would. Ordered a laptop on 22/11, I needed it urgently for university work. No email about dispatch. Have asked and asked about dispatch. Got the same tale of a new delivery and ordering system. Surely they should have let customers know this before letting people order? I asked on Monday for them to cancel my order. They kept with the same story of "hold on your items will be delivered". They sent me a cancellation email and are today claiming I cannot cancel. The stress of this situation caused me to be admitted to hospital. Studio used to be great and customer service was good but lately it's by far the worst customer service I have encountered!! There isn't even a way to talk to.a.person, it's all emails and if you're lucky Facebook messenger.”

Helpful Report

Posted 10 months ago

“Ordered Xmas present over 3wks ago and still not arrived. Have repeatedly asked for the order to be cancelled and money refunded. Just keep sending me the same reply if will be with you soon. I will never ever order anything again”

Helpful Report

Posted 10 months ago

“Scammers!!! Ordered pjs for family - none arrived (presuming out of stock) they have refunded me £20 but I paid £56 for my order. Where is my £36 you thieves!!!! Reading all The other reviews there must be some way we can tackle these absolute robbing scum of a company. It’s Christmas everyone’s skint & these have stole my money! Hope the CEO is ready to he on bbc watchdog. Because that’s one place you’ll see these soon. BELIEVE ME.”

Helpful Report

Posted 10 months ago

“Ordered a product for the first time over 2 weeks ago for a birthday present with estimated delivery 3-7 days. Despite following up with customer services the product has still not even been sent for delivery and there is no option to cancel. I had to use another company for the birthday present and the product arrived within 2 days. Very disappointing service from studio.co.uk, please do not use.”

Helpful Report

Posted 10 months ago

Studio is rated 1.3 based on 1,537 reviews