Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t send item, didn’t send reply, waste of time”

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Posted 4 years ago

“Tried 3 days to cancel 1 order amount 10 96 plus delivery now studio say cant cancel but when it arrives I have pay delivery this is the last time I will order from studio and will tell my friends and anyone who will listen DONT SHOP WITH STUDIO”

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Posted 4 years ago

“Amazing customer service, never had any issues”

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Posted 4 years ago

“I ordered a heater 2 months ago. I have them great for 4 weeks than I contacted them thought it was down to pandemic delays. Its now been 2 months they are ignoring my emails and saying they are looking into it but still not heard anything, no refund and no heater ! Do not buy from them I wish I knew how bad they were before I did”

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Posted 4 years ago

“Do not order, they are crooks.”

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Posted 4 years ago

“AVOID!!!! Peter Andre is greedy and has no morals.”

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Posted 4 years ago

“I placed an order for something in stock. They took my money then told me it was out of stock and I'd need to reorder. Why would I do that when they already have my money for the first order? They haven't responded to emails and don't answer the phone so I have no idea what's going on. This company is stealing people's money and should be referred to Trading Standards.”

Helpful Report

Posted 4 years ago

“I would give a zero. The worst customer service I've ever experienced. Rude, dismissive. Could not care less. I bought a fire suite at a cost of £125. One year and 5 months later, the plug caught fire and melted the surge protector it was plugged into. I rang them to tell them that the fire itself had not tripped the fuse either in the plug or my fuse board and the surge detector had not encountered an electrical surge. They could not have cared less. They still sell the product knowing full well that it started a fire in my home. We were so lucky that we have a fire blanket. Frightening. £125 out of pocket, nothing offered from the company. Just disgusting.”

Helpful Report

Posted 4 years ago

“Studio customer services NEVER respond!! They look like it by messaging back on Facebook but ignore your responses. I’m yet to receive an email back or message on Facebook ... I just wanted to cancel my order AVOID AVOID AVOID CUSTOMER SERVICES RUBBISH LIKE THEIR PRODUCTS!!!!”

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Posted 4 years ago

“If I could rate 0 I would. Do not buy from this company. Ordered furniture for £200. Got constant emails of delayed delivery but had the option to cancel. I dont know how many emails and phone calls i made to get the refund in place. They repeatedly said they would cancel the order if they could but may still arrive... when it was never dispatched! I asked numerous times to be put through to the department who deal with cancellations (lies they are one department) and was told I couldn't. I asked for a manager who were all in "meetings".. In the end I lost the plot with the operator and had a full blown screaming argument. Since then I received an email confirming refund however I wont hold my breath as to when thay refund will come through. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 4 years ago

“Absolutely appalling. Long story short, bought an item costing £200 in March, it arrived broken. Tried to get it sent back, had no response for a long time (we put it down to covid). Finally got a response and agreed to have it returned, item got 'lost' on the way back, agreed we were not at fault so could still have a refund. No money arrived. Rang up and they kept telling us our money is on the way. All of a sudden they changed their minds and said they paid us. We proved they haven't, after weeks of phone calls they agreed they lied and hadn't paid us. Now we have to ring every week to be told they will sort it and get the money to us and every week our money doesn't arrive. 8 MONTHS LATER AND NO REFUND!!!”

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Posted 4 years ago

“They took money for the order that didnt even go through. Reluctant to refund the money they took for nothing. Useless customer service. Never had similar experience with any other company before.”

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Posted 4 years ago

“After receiving a damaged item Still after 3 weeks no returns label I have rang 3 times E-mailed once with no reply”

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Posted 4 years ago

“Quite a bizarre company. Really push for you to apply for credit when ordering. Placed an order nearly a month ago but after repeated delays have given up and requested a refund as it still has not been dispatched. To request a refund you have to email name, address, dob, account no, order no, product description, quantity... quite obviously designed to put customers off requesting a return. Will avoid in future!”

Helpful Report

Posted 4 years ago

“Customer service is shockingly bad. I ordered an item on 01/10/20. Hermes couriers received it on 05/10/20 and have since lost it. I have made at least five calls to studio & as many emails. It is now 23/10 and still waiting for a response. Studio say they cannot chase the courier and despite checking their own tracking info and being able to see that i havent received the item they will not refund it to my account!! Ive been told to "be patient" and wait for the item to arrive despite the fact they cannot give ANY indication how long im expected to be patient for. They cannot chase the item, they refuse to refund the item to my account, they cannot cancel the order & they expect me to make payments towards it until it turns up!! I lodged an official complaint with the complaints dept - she told me she would call me back later that day. That was 10 days ago and im still waiting. Dodgy company with no customer service skills whatsoever”

Helpful Report

Posted 4 years ago

“I bought Pyjamas as a treat to myself and the app told me it would take upto 21 days to be delivered. I patiently waited but tracking order it had shown they still not sent it ! Its now well over the 21 days and I can't seem to get hold of anyone!!! Absolutely disgusting 😤 my anxiety has been sky high ! Never buying anything off them again!!!!”

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Posted 4 years ago

“Refused credit on no grounds whatsoever. I've told all my friends etc don't shop with YOU”

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Posted 4 years ago

“Incompetent liars I’ve never dealt with a more incompetent or inconsistent company in my life. App took a double payment for an order in September. 9 phone calls and TWENTY SIX Facebook messages later I am still no closer to a resolution. Lie after lie, advisors don’t read the Facebook threads and Contact Centre advisors must be reading from the Big Book of Generic Fob Offs. Absolute disgrace.”

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Posted 4 years ago

“Still waiting for a cancelled delivery to be collected for return. I am not getting a reply to many emails and their phone line is very expensive with long wait times. They are very unsatisfactory.”

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Posted 4 years ago

“awful customer service. ordered and oven, cancelled it 3 days before delivery as that was when the order was accepted. then refused to cancel the item telling me that i have to accept the order and theyll get someone to pick it up 3 days later telling me i cant refuse a delivery incase it gets lost”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews