Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was he review i tried to leave on their website but was advised it didn't meet their criteria! I wonder why?? Ordered game was advised 3-5 days for delivery. Had an email that said delivery w be would be late. In the meantime I’d be given a free delivery code for being a new customer which didn’t work. Was told they would refund my delivery charge which was £4.99, that never happened after being told by two different people it would. The game still didn’t turn up by the “latest day” I was advised it would come, so called to cancel item. I called on several occasions and couldn’t get through, then was told they couldnt hear me. Then when I finally did get through (at a cost of 13p per minute!!!) was told order cancelled but refund would take 14 days. Waiting for my refund to be processed and then a week later the game arrives! By this point I had ordered and had delivered the same game from another company! The worst service I have experienced in a long time! I’m surprised they have any customers at all! Unless you have absolutely no other alternative, avoid this company!!!”

Helpful Report

Posted 4 years ago

“Promised delivery of a television set. Used Hermes as courier. No delivery was made although Hermes claims it was. Contacted foreign call centre at premium rate charge that were no help. Studio suggested buying the television again and wait for possible refund which could take up to 30 days!!!!! Would never buy from Studio again and would actively avoid any retailer that uses Hermes as their courier of choice. Terrible service but don't just take my word for it. Read the reviews below for more insight into this company.”

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Posted 4 years ago

“I have to say had no problem, always recieved on time ,and had a lost parcel credited straight away , nothing but a good experience”

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Posted 4 years ago

“If zero stars were an option !!!! Returned goods that they delivered completely smashed to bits 6 items in total They refunded 1 item only ! People u speak to have no customer service skills talk over u Try and mug u off Managers just the same and their always busy ( wonder why eh?!) Disgusting Never order from these people”

Helpful Report

Posted 4 years ago

“1. I would give no stars if I could. 2. Studio rip you off. 3. I paid my bill in advance 4. I have still received a bill ignoring my first payment. 5. I have paid over the cost of my items as I have had problems with Studio previously. 6. Their call charged are exhorbitant. 7. My account balance on their website does not correspond to the paper statement I received. 8. Interest date is the same as the statement date and I received the statement four days after that date. 9. I shall not be buying from Studio again and shall take the to the Ombudsman if I need to. 10. Such fraudulent organisations should be shut down.”

Helpful Report

Posted 4 years ago

“No order confirmation, no delivery, poor customer service. But of course, they take the payment immediately and don't refund it. Avoid this company at all cost. Calling customer service is expensive with a surcharge. When messaging them on social media the responses are slow and inconsistent.”

Helpful Report

Posted 4 years ago

“I bought a coat, the sizing was smaller than expected despite the reviews. I had to wait for call centre in Philippines to sort a return with Hermes or I'd have to pay. Hermes still didn't show. Got tired of calling studio & waiting I paid for a Hermes return, they lied about coming to collect as I was in all day. I'm now off to th3 post office to pay again for a return. I will not be shopping with Studio again. And have warned family about them.”

Helpful Report

Posted 4 years ago

“Usual story , ordered item , received email from Courier saying delivered, we were home , never rang bell and no item on doorstep ( you guessed it -Hermes ) . Raised issue with Studio, one of drop down boxes for query is :- item delivered by carrier but not received , does that tell you something . Many emails with Studio , little response ( eventually) and was pathetic . Issued claim through courts , they did not pay , CCJ issued , still no money , still pursuing. I expect there are happy customers , but customer service is also about how you solve customer problems as well. We are merely a drop down box on the computer with no desire to solve . ABSOLUTELY DO NOT BUY FROM THESE COMPUTERS .”

Helpful Report

Posted 4 years ago

“Absolutely ridiculous company still havent received items! The call handler was totally incompetent and tried to get me to open a credit account with them. Which I did not want to do!!! She was not listening to my query of where was my items? Told me 3 different answers to me wanting to no where my parcel was! I asked several times to be transferred to someone else..which she would not do! In the end I had to hang up the phone of 45mins trying to find out where my parcel was and her keep repeating the line please allow longer for delivery and were awaiting your item in stock! Which one is it? She had no idea?! Reading these it doesn't seem like its going to be easy getting a refund either. DO NOT WASTE YOUR TIME USING STUDIO”

Helpful Report

Posted 4 years ago

“Terrible dodgy company made a one-off order for robe with his name for 12.99 plus delivery totalling £16.99 which left my account, says delivery 5-10 days, called them waited 12mins told to call back in 2 hours system down and I cannot trace item either still waiting. Horrendous can't even give half a star rating rubbish.”

Helpful Report

Posted 4 years ago

“I ordered the wrong thing, asked for a cancellation which was confirmed by your team. The product still arrived and I was charged. I asked for a return. I had to exchange about 10 emails (all of which were replied to in 3-5 days) I sent the product back a month ago and I still do not have a refund”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Reading all these reviews something has to be done as we have all had money stolen from us, A Facebook page, Studio Scam page should be set up and taking to watchdog. I'm looking in to options. We need to fight to get are money back. If you have Facebook keep an eye out for it.”

Helpful Report

Posted 4 years ago

“Placed an order on the 9/11/20 for £42.95 that amount was taking out of my bank on the 11th email sent to confirm payment. Tried to track my order and couldn't be found so phoned them up just to be told I wouldn't be refunded as I owed them money from July 2019 for an order. I didn't place an order in July 2019.. Jason wasn't any help very rude and kept calling me mam. He couldn't answer any of my questions other than I wouldn't get a refund. I'm now going to get in touch with Watchdog more so after seeing so many similar reviews. Pity I have to give 1 star”

Helpful Report

Posted 4 years ago

“I paid for an item and was promised delivery within 5 days. 3 weeks later I had not received the item. I contacted Studio Customer Services and requested a refund. I was advised the refund would be with me in 48 hours. 4 days later I still had not received my refund. I contacted customer services again and they advised I now have to wait up to 21 days!! This is the worst company I have ever dealt with. They took £90 and have not supplied me the product or a refund and expect me to wait another month!”

Helpful Report

Posted 4 years ago

“I didn't even want to give them the 1 star Worst customer service. Code for free delivery, they charged the £4.99 delivery, phoned to get refunded, refuse, say call back in 24hours, call back in 3 days, call back in 7 days They take your cash, and then say they can't refund as waiting for account approval ?? but they happily took my money before they had account approval ? refund never approved, and assume my items will never arrive SCAM DO NOT USE”

Helpful Report

Posted 4 years ago

“One star is too much for this dreadful company. If only I had seen this first. Strange that trust pilot has nothing but brilliant comments, which I find absolutely impossible. There website is rubbish to try and log back in, they sell things which are out of stock, when first ordered says allow 3-5 working days for delivery, its been 15 days and still waiting and still been "processed" happy to keep my money and deliver nothing. Their customer service is shocking, not only the terrible lines with a useless person on the other end, to be on hold and hung up on 3 times before I actually go through to somebody to be told, they are been processed. I will contact my bank for a charge back for this money. I hope they have Personalised it and wasted their money because I am getting mine back!”

Helpful Report

Posted 4 years ago

“If I could give zero stars I would. They need to be closed down. I ordered 20 packs of tiles and kept saying order hasn't gone through.. Now instead of 20pks of tiles I have 70 packs! Of course they're not cancelling. First they are saying they haven't got invoice to call again. In 72hrs. Then they said invoice is in but they can't cancel because item is UNDISPATCHED they're a joke. I'm £400 less in my bank account and been waiting to speak t9 a supervisor and complaints department for 40mins now. Do not buy they are scum and scam artists. Ps bank can't cancel the order either”

Helpful Report

Posted 4 years ago

“Why are people still buying from this scam of a website studio!! DO NOT I REPEAT DO NOT BUY ANY THING FROM STUDIO!!! Bought a tracksuit about 2 months ago, waited nearly 3 weeks still no item, phoned them up and said it wasn't in stock?! Why take money for something not in stock and also lie saying delivery is in 4-10 days! Roll on to 3 days ago, I know their reputation so I ask regarding a personalised dressing gown and specifically ask is it in stock! Yes yes the woman says pay now it will be with you in 4-10 days! I've just had an email and guess what, it's not in stock! Now dreading phoning tomorrow to try get a refund after reading other reviews on here. Why aren't they reported to trading standards!! I'll be phoning them and also will be telling every single person I know never to shop there! Vile scamming rats who just take your money none are English all put the phone down on you when they've ran out of excuses and lies! Disgusting!!”

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Posted 4 years ago

“Ordered a kitchen trolley from Studio. When it arrived was just a carton of broken wood......won't be ordering any further furniture items.”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,549 reviews