Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called them 10mins after I placed a order as I noticed delivery address was wrong they said they will be able to change the address once it’s been processed and to call back once it had. I called back to be told they can’t change the delivery address or cancel my order or refund my account even though it hasn’t been dispatched. I now won’t recive my order that has already been credited to my account I no long live or know the person who lives at the address. I admit my mistake in clicking the wrong address however customer service had told me they would be able to change that which they now can’t.Very unsatisfied. Customer service give false information.”

Helpful Report

Posted 3 years ago

“If I could give zero I would. Atrocious company. Still waiting on a refund since January. They say they refunded me but the account for that card was closed months ago. I have provided evidence of this but they are continuing to find excuses not to refund me. NEVER USE THIS COMPANY!!!!!!!”

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Posted 3 years ago

“AWFUL COMPANY STAY AWAY. STILL WAITING ON A REFUND A YEAR LATER) STAY AWAY”

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Posted 3 years ago

“Atrocious company to deal with, still trying to get a refund since January!!! They just keep coming back with same e mail, zero customer service, stay away from them!”

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Posted 3 years ago

“Customer service is atrocious, just keep repeating the same non relevant things.”

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Posted 3 years ago

“Sent a faulty Tablet back, not received my refund, all they say its gone back into your bank account. Sent them bank statements showing no refund, they said they would investigate it. 2 and half months now ,no refund. Sent around 30 emails and called them 20 times. I will never buy from these again. Very Very poor service from customer services.”

Helpful Report

Posted 3 years ago

“New customer. Ordered a bed that was IN stock with a 10 day delivery time. I'm on day 15 now, no bed. No help from studio who are saying it will come we don't know when. Terrible service”

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Posted 3 years ago

“Nothing in stock. Ever!”

Helpful Report

Posted 3 years ago

“If I could give 0 I would, they took my money, promised delivery by Hermes and sent a tracking code but 5 days later and Hermes haven’t even had my item from Studio. Now Studio won’t let me cancel the order and they won’t help me with when the item will be delivered. Luckily I paid on a credit card but have to wait 30 days to be able to claim, back. Steer clear of them!!!!”

Helpful Report

Posted 3 years ago

“Highly disappointed I ordered for the first time 3 items coming to the value of 21.46 for my bathroom they took the money out of my bank in which I have a authentication code for & are saying they can't see the money in there half have spent 4 days on the phone to them an the bank sent proof of payment and still waiting for a reply. I would advise no one to order from here here will be taking this matter to court!!”

Helpful Report

Posted 3 years ago

“I ordered two mirrored chest of drawers on the 6th of April, the order specified that delivery will be within 10 days. Today is 22 April, 16 days later no delivery, no explanation or apology. Checked my order its saying, awaiting dispatch,how? They are not professional, never order from them ever, unless if you want disappointment. I paid £278, i wish i ordered from another company.”

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Posted 3 years ago

“Damaged my fence but still want me to pay for goods disgusting”

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Posted 3 years ago

“Will never use this company again , bought my grandchildren sand pit to be delivered to there address in a different part of the country, they delivered to me, ask the to collect it and was told it would take five day to collect and another ten days for them to revive it and then it will take twenty one days before I get money back, unbelievable.”

Helpful Report

Posted 3 years ago

“Ordered an iPad on the 1st March 2021 and it never turned up. Had to wait over a month for a refund to my account and I am still waiting for the cash advance I paid to get the products on the 16th April 2021. These jokers are fraudulent and will keep your cash. Please be careful.”

Helpful Report

Posted 3 years ago

“Studio send out wrong items that are worth less that the item you paid for I ordered boyfriend jeans for my daughter with rips down the legs I paid £15 for them And I got plain straight jeans that are £13 my daughter is very disappointed and a waste of money can't send them back as I have to pay postage and can't afford too !!!”

Helpful Report

Posted 3 years ago

“Most customer service. Rang many times regarding a refund and numerous emails all ignored. Told on phone they will update my account and 1 month later still have not. If you look on Ebay you can get mostly all on there. Ordered many times and was damaged but let them off. I am sure they sell imperfect items. I tried to return a strider and it had been used as the bottom bolts were missing plus there was a letter in box from a customer it was returned due to faulty. I never got my money back nor would they pick up so lost £40.00. When you want to return they avoid you. Lost a customer their loss.”

Helpful Report

Posted 3 years ago

“To all Lorraines out there. I have received your account and delivery information by text and phone calls from Studio for nearly 2 years. I am fed up of telling them that they have the wrong phone number. Messages eventually stopped but yesterday I received a text telling me YOUR Saver Plan is ending soon! So much for Data Protection! I tried calling again last evening but to no avail. STUDIO get your act together please.”

Helpful Report

Posted 3 years ago

“I bought the Harrington’s sideboard unit, 1 door came cut totally wrong and wonky, so complained. Instead of sending out a door they made me buy another unit (£134) then have them collect the ‘faulty one’. New one arrived with same issue but on 2 doors! Awful customer service via email, my email kept being passed around and I received the exact same email from 5 different people totally ignoring what I had written. Don’t recommend for furniture. Kids toys are good tho not had a problem with them... yet”

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Posted 3 years ago

“Waiting 10weeks on refund of £150 and every time I contact they say wait another 14days. Absolute joke of a company”

Helpful Report

Posted 3 years ago

“I sent back a faulty toaster almost 2 months ago and have had diabolical service, they arranged for Hermes to collect it and then nothing , I then had to track the item to see where it was and then fill in a form , I sent it back and still nothing, I have now been told to start the whole process again and all this for £28.99 I will never shop with them again”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,549 reviews