Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an iPad on the 1st March 2021 and it never turned up. Had to wait over a month for a refund to my account and I am still waiting for the cash advance I paid to get the products on the 16th April 2021. These jokers are fraudulent and will keep your cash. Please be careful.”

Helpful Report

Posted 3 years ago

“Studio send out wrong items that are worth less that the item you paid for I ordered boyfriend jeans for my daughter with rips down the legs I paid £15 for them And I got plain straight jeans that are £13 my daughter is very disappointed and a waste of money can't send them back as I have to pay postage and can't afford too !!!”

Helpful Report

Posted 3 years ago

“Most customer service. Rang many times regarding a refund and numerous emails all ignored. Told on phone they will update my account and 1 month later still have not. If you look on Ebay you can get mostly all on there. Ordered many times and was damaged but let them off. I am sure they sell imperfect items. I tried to return a strider and it had been used as the bottom bolts were missing plus there was a letter in box from a customer it was returned due to faulty. I never got my money back nor would they pick up so lost £40.00. When you want to return they avoid you. Lost a customer their loss.”

Helpful Report

Posted 3 years ago

“To all Lorraines out there. I have received your account and delivery information by text and phone calls from Studio for nearly 2 years. I am fed up of telling them that they have the wrong phone number. Messages eventually stopped but yesterday I received a text telling me YOUR Saver Plan is ending soon! So much for Data Protection! I tried calling again last evening but to no avail. STUDIO get your act together please.”

Helpful Report

Posted 3 years ago

“I bought the Harrington’s sideboard unit, 1 door came cut totally wrong and wonky, so complained. Instead of sending out a door they made me buy another unit (£134) then have them collect the ‘faulty one’. New one arrived with same issue but on 2 doors! Awful customer service via email, my email kept being passed around and I received the exact same email from 5 different people totally ignoring what I had written. Don’t recommend for furniture. Kids toys are good tho not had a problem with them... yet”

Helpful Report

Posted 3 years ago

“Waiting 10weeks on refund of £150 and every time I contact they say wait another 14days. Absolute joke of a company”

Helpful Report

Posted 3 years ago

“I sent back a faulty toaster almost 2 months ago and have had diabolical service, they arranged for Hermes to collect it and then nothing , I then had to track the item to see where it was and then fill in a form , I sent it back and still nothing, I have now been told to start the whole process again and all this for £28.99 I will never shop with them again”

Helpful Report

Posted 3 years ago

“Awful service. Deliveries are so slow compared to other catalogues. Actually ordered the same product from a rival 4 days after I ordered from Studio and the rival delivered 1st, and within 24 hours.”

Helpful Report

Posted 3 years ago

“Worst customer service ever. I have waited in for a collection of a faulty hot tub on 4 separate occasions. They have no idea what they are doing. The matter has been going on for a month and still isn’t resolved. Do not purchase anything from them!”

Helpful Report

Posted 3 years ago

“Been a customer for a few years with no problems until I sent something back ! Good job I kept my proof as this return got LOST I had no end of hassle and stress while charges were added. And after phoning several times finally got it sorted but i Will never use studio again. Extremely bad service”

Helpful Report

Posted 3 years ago

“Absolute scam. Waited so long for my delivery. Havent had an update on my parcel for over 1 week. All they tell me is that it would be delivered in the next 24h, then it was the next 48h. Then thay said i had to wait 10 working days after making my initial claim. After i claimed that it was in fact lost they ask if i would like to reorder the item, however my account would show as i have been charge twice for the item and would get a refund 30 days after the investigation. Absolute joke and scam, i dont know how they are still open and operating.”

Helpful Report

Posted 3 years ago

“I have been a customer for many years, never had many problems really until now. After being advised that I could take a payment break whilst on furlough and not be penalised in anyway if I still make some payment each month, which I did and actually still paid the minimum payment so didnt really need a payment holiday. So why has my interest rate shot up to 54%?? Which means if I pay 100quid? Roughly only 50quid is coming off my bill.... day light robbery. I have sent 3 emails now and also paid the account in full. When sending the 3rd email saying i wish to close the account and stating the reasons again, i actually get a reply saying if i confirm the closing of my account first, you will then look into the other issues... well obviously i wasn't born yesterday so the account remains open until you respond. If you don't get back to me then maybe i will take this further to watchdog... especially after reading your reviews on trustpilot.”

Helpful Report

Posted 3 years ago

“This company is borderline criminal and should be investigated and closed down constantly chasing information about a television ordered on 5/3/21 requested refund always same answers they can’t trace order it will take 48 hrs to get back to you you can’t get refund until you receive the goods and then return these people are scammers how are they getting away with this for so long when you read the bad reviews they all say the same thing do these type of companies ever get investigated John edgar”

Helpful Report

Posted 3 years ago

“They just take far too long to deliver the items you ordered. I’ve been waiting a month and a half for some clothing I ordered and they’re still waiting to be dispatched. It’s the same issue every time. When I email them they always say that they were waiting for stock but it doesn’t say out of stock when you choose the item. If that was the case I wouldn’t have bothered buying the stuff to begin with.”

Helpful Report

Posted 3 years ago

“Shocking customer service, do not buy from this company.”

Helpful Report

Posted 3 years ago

“Ordered a sofa last August, a spring went in it, got in touch with customer service for a replacement, said yes fine, we’ll come collect and send a replacement to you. Sofa got picked up this morning, chased up when I was getting a replacement as I hadn’t heard back (again) to be told I couldn’t get a replacement as I didn’t have enough money on my account... when I paid cash for this item!!! After 5 infuriating phone calls, the person on the phone just kept saying the same thing over and over and over again. Said it’s gonna take 14-21 days to send replacement! I want my cash and I will never EVER be using them again.”

Helpful Report

Posted 3 years ago

“Requested to return a faulty laptop on 31 January, with lots of issues, then carrier losing it on way back. Studio confirmed refund on 25 February but still waiting. Phoned numerous times, last time on Saturday to speak to manager, still waiting for callback. They owe me £400............”

Helpful Report

Posted 3 years ago

“I bought a tablet for my daughter for Christmas in November and paid for the item in full. The item was faulty and so I returned it in January. The return was acknowledged and a credit of 79.99 added to a credit account which I only opened for the offer of 20% off to new customers when they open a credit account, which I didn't receive anyway! I requested the 79.99 to be paid back to my debit card as I had no balance on the credit account and had never used it. I never received the refund despite numerous emails to the company and replies from them apologising and saying that they are raising the refund to the relevant department and I should wait a number of days for it to be paid back to my card ( differing amounts of days ranging between 5 and 14). It's 52 days since I first requested the refund and still no money has been paid back to my card. Customer service is non existent, the operators do not deal with complaints individually or look at the case and they totally disregard previous emails and have no interest in resolving issues. I even had a customer service operative ring me up after I left a review on Trust Pilot and promise me the refund would be given within 5 days but of course, that never happened and was several weeks ago now. I advise people to avoid dealings with this company. There is something seriously wrong with the way Studio treats people it owes money to and they should not be allowed to get away with practices like this.”

Helpful Report

Posted 3 years ago

“I ordered a 2 in 1 tablet with keyboard I had an email and text saying it has been delivered which I hadn’t received I rang customer services and spoke to a lovely lady who apologised for the stress and inconvenience and said they would launch an investigation that was on Friday 9:15am on Saturday morning i received an email saying after a thougher investigation they have marked this parcel as lost and will refund in full including delivery and that the refund will show in 72hours I’ll leave a review when the 72 hours is over whether I get the refund or not they have to refund £84.89 I hope I don’t get any problems I”

Helpful Report

Posted 3 years ago

“Waiting for a refund of £500 for over a month now. Claiming they don’t have my parcel even though I’ve sent proof of collection which THEY organised. Scammers.”

Helpful Report

Posted 3 years ago

Studio is rated 1.3 based on 1,537 reviews