Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,548 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order cancelled by your company. Even though I kept getting messages of delivery date. Impossible to speak to anyone just a stupid chat bot. The questions are irrelevant and do not relate to your concern. Andvitcwill send you back to the beginning no matter what you select. I've waited 20 days since the order was cancelled for my £209.98. Still not heard acting. I have informed my bank and trading standards as I now suspect this company is acting unlawfully.”

Helpful Report

Posted 3 months ago

“Zero stars from me. Tried to return faulty goods. Waited 10 days for a reply. Was told they were dealing with my request and told to do nothing. I then receive a default payment notice plus interest. I paid my full amount and closed my account. Worst company I have ever dealt with.”

Helpful Report

Posted 3 months ago

“Very difficult to make a return. Trying to find a returns label is impossible as there is no returns label in the parcel. Customer service is difficult as it’s as though they are reading off a script in a foreign accent. I have stopped buying clothes from them as the fit is bad and then you have the problem of trying to return. I would not recommend this company to anyone.”

Helpful Report

Posted 3 months ago

“If I could give 0 stars I would. Your customer service is appalling, I have never experienced such lack of professionalism. I don’t understand why it’s so hard to collect your faulty item that you sent to me and give me my money back! It’s robbery! This issue has been going on over a month now and has still not been resolved. Everyone, If you want the risk of receiving a faulty item and getting your money robbed, please shop with Studio as they are the company for you. Diabolical”

Helpful Report

Posted 3 months ago

“Not the first time I've had issues parcels go missing all the time, the last time to a month to get things off my account 29 days to be exact, and they said we will refund it but it's still showing on your website oh ots not live so only know when the order hits the warehouse how shocking I mean not live says a fee days and then website updates clearly not after 29 days AVOID AVOID AVOID I can't stress it enough AVOID”

Helpful Report

Posted 3 months ago

“I have taken them to trading standards. Parcels gone missing some not sent out yet . Got me to fill in a form sent it back and now not replying from chat or email .utter joke so now I refused to pay anymore till my Lost items sent or refunded.”

Helpful Report

Posted 3 months ago

“ordered small tables evri delivered them to god knows where but not to me trying to get someone to talk to at studio impossible bad business”

Helpful Report

Posted 3 months ago

“Useless company do not buy anything from them. Ordered nearly £300 worth of items 4 weeks ago, still waiting for them to dispatch the items. Cannot get through to anybody to speak to just a waste of time online chat with a bot. Simply do not buy anything from this terrible company.”

Helpful Report

Posted 3 months ago

“I've tried many phone Numbers in trying to Contact studio Customer services All of them Connect to financial services which gives you know help whatsoever. I've never felt so stressed trying to find email address or phone number that doesn't connect you to outer space Is there anybody out there who can HELP”

Helpful Report

Posted 3 months ago

“Bought the Maya Mango Rocking Chair. I've not even had it a month and the runners along the bottom have cracked. The colour of the cussion is alot darker than it was in the image also. I was given a delivery date for a week after repurchase. Spoilers it didn't show up. It did eventually come about 16 days after purchase but there was no communication. Not sure what the point of saying it would be delivered on a specific day if it was still going to be in the warehouse. The chair is cheaply made and even tho I got it at a discounted price I still don't think it's worth it. Avoid”

Helpful Report

Posted 3 months ago

“Totally useless company received a damaged fire and still waiting weeks later for someone to contact me to send it back non existent customer service no phone number to ring useless”

Helpful Report

Posted 4 months ago

“sadly studio use evri to deliver and my order has sat waiting for delivery by evri for over a week after i diverted to delivery to a collection point because i was away the weekend.This has really thrown a spanner in the works and my parcel has got stuck in limbo.Studio dont take calls evri take 1 call and after that its automated to say we will nofify you of eta when out for delivery thas been the constant reply the last 7day from evri and you cannot get ant response from studio to sort it out because they only dealwith the financial side on the customer service number so its a crapppy deal.Update Good morning As promised I've checked your parcel this morning and I'm sorry it wasn't delivered. I'm pleased to see this is now on it's way to you. As soon as the courier has your parcel, you will receive an ETA. I trust that this resolves your query and the delay wasn't too much of an inconvenience. Kind Regards, Evri Customer Services thereafter you just await eta and wait and wait day after day email and call after call and i,m still waiting its a hopeless service”

Helpful Report

Posted 4 months ago

“Disgusting customer service. I will NEVER buy a thing from this 'company' EVER again. Seriously guys save your money up and buy it outright or go to somewhere like littlewoods who actually have customer service skills. No telephone number and takes on average 5 days for an abrupt and rude reply. I am one incredibly angry customer. I am leaving reviews everywhere I can to go along with all the other 1 star reviews. Hopefully everyone sees sense and this poor excuse for a company goes out of business. I'm not going to go into the issue my full review is on trustpilot. This used to be a good company I have been a customer for years but account will be closed.”

Helpful Report

Posted 4 months ago

“I have never had a poorer shopping experience than this. I placed a large order and paid £29.99 for delivery. Over the next two weeks, 6 items were cancelled, not all at once, just individually. A bistro set arrived without its table, I’ve been fobbed off and told someone will contact me but they never do. The towels were absolutely dreadful quality, thin as paper, never ragged hems and horrid fabric. The dog bowls were completely different to those on the website. The desk chair was broken, filthy, scratched and chipped. Out of 24 items, 6 were “out of stock”, 1 had the most important item missing from the set, 4 items were faulty/ damaged, and 7 items had to be cancelled as they couldn’t manage to get these to me in the two weeks delivery time before I moved house. I’ve spent hours checking emails as they send everything separately, waiting around at home for deliveries, on the live chat trying to get sense out of customer service, had my emails ignored, no phone number, they refuse to call you, and I’ve just spend £30 on delivery for a few items I could have picked up in the local shops for the same price or less and far less headache. This company are scammers and fraudsters who lure you in with bargains and discounts, hold onto your refunds for out of stock items and get you to pay an exorbitant delivery fee when most of what you order will never turn up. An expensive mistake ordering with Studio and absolutely never will I again.”

Helpful Report

Posted 4 months ago

“Didn't receive my parcel Very bad courier service and no money back”

Helpful Report

Posted 4 months ago

“I placed an order numerous stuff cribs and drabs for nearly two wks still waiting for an electric stove fire and two lilac topiary balls ,customer service is hopeless gave them order number said that it was wrong ,that’s the order number I was given for the item s two separate it’s an nightmare trying to get a response then fob you off”

Helpful Report

Posted 4 months ago

“I bought a 4 piece bedroom furniture set, costing almost £300 with delivery. We put the bedside tables together which were very small but fine. Spent 2 hours putting the wardrobe together, came to put the doors on and found that ALL 3 doors are damaged. I could have bought better condition second hand. I have contacted studio several times and each time I get told to 'wait for a response by email.' I have told them I want either new doors sending or a full refund. Customer service is appalling!”

Helpful Report

Posted 4 months ago

“Absolutely shocking. Couldn't get on to pay my account saying I had wrong email wrong password. Clicked on forgotten password and did not respond. In all the previous years I used studio before they had this dire site they were fine, I have now closed the account for good as nothing but issue after issue. You need to sort this out studio.”

Helpful Report

Posted 5 months ago

“AVOID THIS COMPANY! my order arrived with a damaged swimsuit. There is no number that I can find to call, so I've emailed and heard nothing. Customer service is non existent!”

Helpful Report

Posted 5 months ago

“Ordered an expensive Lego set for a gift. Received an email that the package had been delivered, on Checking the picture it was abandoned at an incorrect address. Informed Studio within 40 minutes. 4 months and 40+ emails later I still had no refund so luckily I had purchased using my credit so was able to do a charge back. This process with RBS was smooth. Studio I would give minus stars if possible. Please check the most recent reviews before purchasing as you then more than likely won't. If you do please use a credit card then you have some cover as Studio will never refund you regardless of the circumstances.”

Helpful Report

Posted 5 months ago

Studio is rated 1.3 based on 1,548 reviews