Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting customer service. I will NEVER buy a thing from this 'company' EVER again. Seriously guys save your money up and buy it outright or go to somewhere like littlewoods who actually have customer service skills. No telephone number and takes on average 5 days for an abrupt and rude reply. I am one incredibly angry customer. I am leaving reviews everywhere I can to go along with all the other 1 star reviews. Hopefully everyone sees sense and this poor excuse for a company goes out of business. I'm not going to go into the issue my full review is on trustpilot. This used to be a good company I have been a customer for years but account will be closed.”

Helpful Report

Posted 2 months ago

“I have never had a poorer shopping experience than this. I placed a large order and paid £29.99 for delivery. Over the next two weeks, 6 items were cancelled, not all at once, just individually. A bistro set arrived without its table, I’ve been fobbed off and told someone will contact me but they never do. The towels were absolutely dreadful quality, thin as paper, never ragged hems and horrid fabric. The dog bowls were completely different to those on the website. The desk chair was broken, filthy, scratched and chipped. Out of 24 items, 6 were “out of stock”, 1 had the most important item missing from the set, 4 items were faulty/ damaged, and 7 items had to be cancelled as they couldn’t manage to get these to me in the two weeks delivery time before I moved house. I’ve spent hours checking emails as they send everything separately, waiting around at home for deliveries, on the live chat trying to get sense out of customer service, had my emails ignored, no phone number, they refuse to call you, and I’ve just spend £30 on delivery for a few items I could have picked up in the local shops for the same price or less and far less headache. This company are scammers and fraudsters who lure you in with bargains and discounts, hold onto your refunds for out of stock items and get you to pay an exorbitant delivery fee when most of what you order will never turn up. An expensive mistake ordering with Studio and absolutely never will I again.”

Helpful Report

Posted 2 months ago

“Didn't receive my parcel Very bad courier service and no money back”

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Posted 2 months ago

“I placed an order numerous stuff cribs and drabs for nearly two wks still waiting for an electric stove fire and two lilac topiary balls ,customer service is hopeless gave them order number said that it was wrong ,that’s the order number I was given for the item s two separate it’s an nightmare trying to get a response then fob you off”

Helpful Report

Posted 2 months ago

“I bought a 4 piece bedroom furniture set, costing almost £300 with delivery. We put the bedside tables together which were very small but fine. Spent 2 hours putting the wardrobe together, came to put the doors on and found that ALL 3 doors are damaged. I could have bought better condition second hand. I have contacted studio several times and each time I get told to 'wait for a response by email.' I have told them I want either new doors sending or a full refund. Customer service is appalling!”

Helpful Report

Posted 2 months ago

“Absolutely shocking. Couldn't get on to pay my account saying I had wrong email wrong password. Clicked on forgotten password and did not respond. In all the previous years I used studio before they had this dire site they were fine, I have now closed the account for good as nothing but issue after issue. You need to sort this out studio.”

Helpful Report

Posted 3 months ago

“AVOID THIS COMPANY! my order arrived with a damaged swimsuit. There is no number that I can find to call, so I've emailed and heard nothing. Customer service is non existent!”

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Posted 3 months ago

“Ordered an expensive Lego set for a gift. Received an email that the package had been delivered, on Checking the picture it was abandoned at an incorrect address. Informed Studio within 40 minutes. 4 months and 40+ emails later I still had no refund so luckily I had purchased using my credit so was able to do a charge back. This process with RBS was smooth. Studio I would give minus stars if possible. Please check the most recent reviews before purchasing as you then more than likely won't. If you do please use a credit card then you have some cover as Studio will never refund you regardless of the circumstances.”

Helpful Report

Posted 3 months ago

“Customer service is horrendous No help a week and many emails later no help How many times are they going to get away with poor response to genuine customer queries”

Helpful Report

Posted 3 months ago

“Ended up going to the financial ombudsman reference studio. Item wasn't delivered, studio pay still charged me, after months of going round in circles studio retail - studio pay both stating not their issue it's the others, no contact, when you do mange to get an email response they ask the same questions over and over, end result nothing sorted, it's now with the financial ombudsman, I would recommend anyone having issues to use the financial ombudsman studio retail and studio pay need shut down”

Helpful Report

Posted 3 months ago

“Poor customer service waiting times reaching over an hour and half before I made the decision to end the call as couldn’t wait any longer. This is the second attempt to contact Studio to discuss my account with the same outcome.”

Helpful Report

Posted 4 months ago

“I didn't receive my delivery the courier in the area that not to my address I was in all day I have bought this up on several occasions and keep getting told it has been rejected even though I've proved it was not my building shown videos of my building and the entrance which looks nothing like the entrance of the building they was delivered to I don't have a concierge so it was not left or should have been left with anyone and yet they still expect me to pay for this this won't be happening again can't trust to delivery courier that they use contrast them”

Helpful Report

Posted 4 months ago

“6 months ago ordered tv unit never arrived but was threatened with legal action if didn't pay the bill plus delivery late payment and interest still got no satisfaction from them shopped with them for years never ad trouble before dont seem to care about there customers it was my daughter in law who ordered for me cos i culdnt get through to them .”

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Posted 4 months ago

“I can’t get anyone to dealwith my damaged parcelyodell said they carnt deliver as it’s badly damaged”

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Posted 4 months ago

“Absolute joke of a company. Customer service is non existent. Dealt with Studio for years and never had a problem but now it’s the worst company out there. Account closed now. This company should be shut down”

Helpful Report

Posted 4 months ago

“Don’t use this company. I would not even give them a 1 star rating. I ordered a gazebo and it never arrived. I asked for a refund and they refused saying that it was now an investigation. My contract was with them not a third party. Ended up getting my money back through my bank. Totally unprofessional , rude and don’t know what they are doing.”

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Posted 4 months ago

“This company is total rubbish if you want to return a faulty item they are not reachable. I will never buy anything again from this company.”

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Posted 4 months ago

“Bought a streetwise car battery booster pack, the charger did not work. I asked for a replacement charger. I was told they would look into this. I was to hear back from them in 72 hours. Have now been chasing this up for over a week, they keep apologising and fobbing me off. I have requested a refund, still fobbing me off. The goods are not working and they will not give me a refund. The item cost £64.98, waste of money. Please DO NOT buy from studio there is more than 1500 reviews, all negitive. Wish I had checked them before my purchase.”

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Posted 5 months ago

“Absolutely appalling customer service. Cannot believe they keep you on hold for well over an hour before you can even get through to someone. Then they give you a run around and can’t manage to find anything you’re asking them about.”

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Posted 5 months ago

“It is impossible to contact them about an issue. There is no number for customer services. Just a number that puts you through to financial services and tells you that they can't help with orders. Absolutely useless.”

Helpful Report

Posted 5 months ago

Studio is rated 1.3 based on 1,537 reviews