Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT ORDER FRIM THIS COMPANY MY ORDER HAS NEVER ARRIVED!!! I AM desperately trying to get a refund so they have blocked my account so I can't log on. So so upsetting customer service is terrible no further on with my refund £146 disgusting”

Helpful Report

Posted 1 year ago

“This has to be the most pathetic company ever ..i changed my email address last year and only been able to log in once or twice since ,it keeps saying we dont recognise your details and the incompetant idiots on customer service that they have working for them need sacking because they are useless ..i work in customer service and if i treated people the way they do i wouldnt expect to have a job .wont be long before this company goes under for good customers like me cant even order on line any more so what does that say and ive been a customer for years but no morev.enough is enough i have sent so many emails trying to sort this out and all i get is pathetic repeat messages back ...CUSTOMER SERVICE IS TOTAL RUBBISH THEY CANT EVEN CHANGE YOUR EMAIL ADDRESS AFTER MONTHS ITS GONE TO THE DOGS THIS COMPANY”

Helpful Report

Posted 1 year ago

“Sofa was damaged and poor quality. Waited 3 weeks for a collection on the 10th August. This was 3 weeks ago and still not received any further contact or a refund. Every time I contact them I am fobbed off with them saying 'its with the relevant department and they will contact you.' The customer service is useless, just canned messages to move you on to the next person without any help. I will never use this company again and warn others to use with care, everything might go well until you need to return a damaged item. Next step for me is a chargeback through my credit card company”

Helpful Report

Posted 1 year ago

“Hisense 43A6BGTUK 43 inch 4k uhd smart tv with dolby vision hdr Bluetooth and wi fi 2022 This is a large purchase for me and a lot of money we threw my old tv out , expecting a brand new one to work looked fine until you plug it in, the screen looks broke inside I've been told it could be 14 days before courier picks it up I have know idea how long before I get a tv or refund I have to children and no tv for weeks then you will refund me when there's no sale on I'm disgusted with the service 5he television came broke and should be replaced straight away its not on credit I paid full purchase price. I want somebody To sort this out the item arrived broken that's your responsibility. I saved to get the money and I've no money and nothing to show for it, yor ripping off people on benefits who can't afford all this messing around. I will post this on every blog or site i can find so people who don't have a lot of money dont shop with scamming catalogue Studio refuse to help even though it'd there fault £249 was everything I had Danielle whitford”

Helpful Report

Posted 1 year ago

“Awful company. I ordered a garden chair and they accused the delivery company of losing it. Their customer care told me to re order for another one which I did. In the mean time the original one was delivered. However I have every day either emailing or on their online chat to get my £200 refund back from the second chair. I am not going down the legal route. They need to be named and shamed on forums.”

Helpful Report

Posted 1 year ago

“I returned an item but studio seemed to think i still have the item and need confirmation from another department that i returned it. its gone on for 3 months now and I'm getting really fed up. Absolutely dreadful customer service. I have sent countless emails. every email i send i get another back from someone different saying the same thing. phone calls that were of no help.spoke to someone who said to ring another number to get to speak to someone that could help but every time i got through the call kept cutting off. and really bad line..I am never going to order from them again and it is a wonder they have any customers left the way they treat people returning items.”

Helpful Report

Posted 1 year ago

“Never buy from this company.. Absolutely appalling customer service & products. I think they must be seconds or returned damaged goods! After sending about 20 emails I finally got a refund & this has been going on for several weeks.. No use phoning as you just get cut off.. Customer service hardly reply to an email & when they do they keep wanting the same information e.g Name. Account No. Date ordered etc.. I think its their ploy is to wear you down. I've done some research & they are owned by Fraser Group as Studio went into administration in 2022.. Steer clear at at all cost..”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS Took my money over 7 weeks ago Diabolical aftersales .ab nightmare trying to get hold of them and when you do keep saying same garbage ie it will get sorted And weeks later nothing Never had hassle like this from any company SHOCKING COMPANY”

Helpful Report

Posted 1 year ago

“If I could give 0 I would. Absolutely disgusting customer service. Purchased an item, paid in full with a card, no confirmation email received! As I did not set an account up I have no account number, no email so no order number so they still have my money. This was in November! I’ve been waiting for my ‘refund’ for almost a year. It’s not for a large amount but now it’s just principle I get my money off this thieving company!!!! AVOID AT ALL COSTS!!!!”

Helpful Report

Posted 1 year ago

“Im still waiting for my order from 24 july”

Helpful Report

Posted 1 year ago

“I have tried to get in to my account for 3 months and no one is helping me to get back in to it and no one is answering my emails”

Helpful Report

Posted 1 year ago

“Very poor unhelpful rude no refund will not use again”

Helpful Report

Posted 1 year ago

“Awful company, i ordered a watch which is now out of stock, 5 times i requested a cancellation which has not happened , im sick of asking them on chat as this is the only way to contact them .”

Helpful Report

Posted 1 year ago

“Received a wardrobe on 11th july it is damaged i have emailed them messaged them been transferred to 3 different deparments not answering my texts or emails i want refund absolutely disgusting i am going to see a solicitor if this is not resolved”

Helpful Report

Posted 1 year ago

“Waiting for product for over a month, then when trying to cancel I keep getting told it is with their team and they can’t give confirmation that it can be cancelled”

Helpful Report

Posted 1 year ago

“Absolutely horrendous experience with this company. Had to keep chasing them to return faulty item and eventually had refund. No way to be transferred to different departments when you ring them just email . Offered discount for small issue with another product still chasing for that. All in all this is probably the worst company I've ever dealt with and I will never purchase from them again.”

Helpful Report

Posted 1 year ago

“I would have given the review NIL if I could have. Will NEVER use this Company again. RUBBISH SERVICE.”

Helpful Report

Posted 1 year ago

“Sent 2 items back to Studio. They arrived back on the 2nd of July i was refunded for one but not for the other. I have waited the 14 days and still no refund now they want me to wait longer as they can't find the item. I hvve already paie the £383.00 for the item. Funny how it's gone missing. I will be taking this to small claims court and closing down my account with them.”

Helpful Report

Posted 1 year ago

“I can't see my products I've got in shopping basket.”

Helpful Report

Posted 1 year ago

“horrid experience. I had ordered a mattress from this useless excuse of a company. i was on a time limit on delivery of the mattress it stated 5-10 day delivery. i even checked when ordering. I had call confirming delivery would be 15 days after ordering which did not suit my time limit. good luck trying to speak to anyone when you have an issue. i tried to get someone to help no luck the customer representatives couldn’t care less they are an absolute disgrace and then i asked them to cancel the order they couldn’t even do that. They wanted me to accept delivery of a mattress keep it here and arrange return. I am sitting here on the day of delivery and guess what the time slot has gone by over 4 hours ago. booked a day off work to get the mattress and nothing. Studio you are an absolute joke of a company.”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,537 reviews