Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible customer service. I've sent email after email trying to sort out a delivery that hasn't turned up that I ordered on the 26th November. All ive got so far is a different person replying to my emails each time asking for the codes to the missing items. No refund though. The live chat is appalling too! You can't get to speak to a human over the phone as its non existent. I have been billed now for the missing items which I definitely won't be paying for. Overall disgusting customer care !”

Helpful Report

Posted 10 months ago

“NO STARS: Ordered 19th November they haven’t refunded and haven’t sent any goods. When I do web chat it says my order number is incorrect or doesn’t exist. Spoke to a human from the financial services number on studio and he said they can’t deal with it. They are only digital customer services now which I have emailed and no reply also. Two weeks before Christmas no presents to wrap and no money refunded to repurchase. I have been a customer for years, often purchase personalised stuff for christmas and I will now never purchase from studio again. Charge back from the bank has been made, but will take 10 days for a reply so this money will not be returned in time for Christmas. I have a feeling studio are going and or are in administration hence the issues and money retaining, I suggest anyone who hasn’t yet to get their credit card or bank to refund ASAP”

Helpful Report

Posted 10 months ago

“I’ve ordered a tv from studio on the 13th nov not received it but been billed for it I’m not paying for something I’ve not received sent email after email absolutely rubbish service carnt speak to anyone never will I order again”

Helpful Report

Posted 10 months ago

“I put an order in on the 16th November. I have tried to contact them 4 times only to be brushed off and told it would be dispatched within a couple of days. Yet here we are 6th December and I'm no further on and no phone line to call anyone. I've asked for a refund and no response! Sham of a company I've never ordered from them before and I'd never order from them again and I advise you to do the same!!”

Helpful Report

Posted 10 months ago

“Awful company! Ordered 20th of a November. No delivery. Customer services unable to give a delivery date. Asked for a refund which they refuse to do. As such I have raised a chargeback through my bank! Terrible terrible company. I wish I had read the reviews before ordering.”

Helpful Report

Posted 10 months ago

“Placed an order on the 27th November. The money left my account on the 29th. I contacted them after not receiving any order confirmation on the 5th of December. I've since been told that it was all a technical issue and I will be refunded only now the item has tripled in price, I have not recieved a refund and this has happened to someone else I know too. Only now this company has my details and my bank details and they're clearly a scam organisation. Stay well clear.”

Helpful Report

Posted 10 months ago

“I would give zero stars if I could! Two weeks since I ordered my daughter’s Christmas present and still says “processing”. I emailed asking for a delivery date and all I got was the same reply as people have had months ago that their “changing payment ways” or something and cannot give be an actual delivery date! Absolute scammers”

Helpful Report

Posted 10 months ago

“Terrible customer service. Ordered items 14th November, part of ordered was delivered on 21st November. Contacted them via live chat, as no phone number. Then contacted via e-nails, the odd reply just states they will escalate, which they haven’t. Only time they replied promptly was when I left feedback. Stay clear of this company. Terrible.”

Helpful Report

Posted 10 months ago

“DO NOT BUY FROM THIS COMPANY! Still waiting for a refund of £313.99 to be credited to my Studio pay account. Countless emails sent and getting nowhere. Item was ordered in September and sent back shortly after! Absolute shambles of a company! Disgusting how they treat customers.”

Helpful Report

Posted 10 months ago

“Had nothing but problems with studio customer services. I even wrote an email to CEO Mr Kendrick. No answer from him either. Surprise surprise! Now studio took 3 months to reimburse me my money back. And yet again I stumble across another problem with these incompetent people. I placed order on 21/11/23 four items. Now I item oddsocks gift set is missing. After 11 emails from different Customer advisors, they still not sorted issue out. Yet £14 still owing on my account, certainly not paying for something I have not received?! So last week parcel arrived? Great socks are here? Wrong! They sent me a dress I never ordered. All you get from them is SORRY?! Your apologies are not good enough. It doesn't take 12 days plus to find a missing parcel. Infact it should take no more than 72hrs. So zero stars for Studio.”

Helpful Report

Posted 10 months ago

“I ordered a child's balance bike back in September still not arrived yet they have the cheek to bill me for it I refused to pay for an item ive not recived yet they put charges on my account and classed it as a missed payment which has affect my credit rating ive still not secived this item its still in dispatch they say now they are just ignoring all my e,mails avoid this company”

Helpful Report

Posted 11 months ago

“I returned an item well within their return period,literslly a day or two after receipt. They emailed confirming the item had been received and cancelled from my order however I am still waiting for a credit of the refund fo my account two months later. In addition, they are charging me interest on the amount I do not owe! There's no communication between studio and studio pay. Studio say they have refunded it, studio pay say they haven't been notified. I email almost daily and either the recipient is a computer or doesn't understand English as their replies indicate no comprehension whatsoever. I will NEVER order from studio again. If I could give 0 stars I would have.”

Helpful Report

Posted 11 months ago

“Ordered off studio for years received a stackable Xmas mug last week which was put into a box with no packaging so was smashed to bit . Ever tried to contact them you have no chance I just gave up and returned it my self should not have had to pay postage myself there is no way you can contact them don’t think I will be dealing with them again had enough”

Helpful Report

Posted 11 months ago

“I've made 2 separate orders from studio, took weeks for part of my order to come, there's still a couple of things that have been paid for but not received, I'm fed up with the chat box, absolutely useless, WHY CANT I TALK TO A HUMAN.....I'm still waiting for a couple of Xmas gifts to come and I need to know one way or another wether it's going to arrive, or I will go and buy elsewhere but there's no communication with anybody, this will be the last time I ever order from them, they are going to lose a lot of custom.....”

Helpful Report

Posted 11 months ago

“They sell things that they don't even have in stock, they part refund your order with no alternative. In my case I brought a family set of Xmas PJs, 5 days after purchase I was advised via an email they didn't actually have them in stock, they refunded the 1 pair, when I contacted them and advised them that they are part of a set, what's the point in only have 2, they refused to cancel the order, even thou it's not been dispatched, and when it comes, I have to pay to return it, I've already paid 4.99 for it to be delivered in the first place, even thou what I ordered isn't actually being delivered . Still no sign this and it's been over a week since I ordered. FB chat is pointless, the chatbot is useless, no number to speak to anyone. Disgusting. Don't risk getting your important Xmas gifts from Studio”

Helpful Report

Posted 11 months ago

“Absolute joke of a company sent an item back unopened, tracked delivery studio received it on 3rd October and I've only got a partial refund and all they keep saying is it's being sorted now getting letters for late payments. 1st time using studio and will never use them again, trying to rob people of money and making ridiculous excuses”

Helpful Report

Posted 11 months ago

“Ordered an air fryer in the black Friday sale for collection at my post office. Had an email off Evri saying I had until 28th November to collect it. Then had an email 24th November to say it had been picked up by Evri (4 days early) and was on the way back to Studio. Can't get through to an actual human at Evri and the chatbots are awful, had to leave a message and received an email from Evri apologising and saying that they would re-send the parcel back to the post office. 4 days after, still no news on delivery. Then had an email from Studio saying they are processing my return! So it was clearly never on the way back. Got on to Studio straight away to try and intercept it before the refund was processed in the hope that they would resend the air fryer. 2 days later get an email from Arun at their customer service saying the order was cancelled and I would get refunded as soon as possible. I replied saying as stated, I don't want the refund, I want the item and if I had to reorder it they should honour the black Friday sale price as its their error. All I had back off Arun was the same...order has been cancelled, prompt refund and keep an eye out on the website for updates and product availability and "feel free to reorder at my convenience". No thanks. No apology, no attempt to help or resolve my issue and clearly not listening. I won't be ordering from Studio again. I had vowed to never order from Studio again after having to return an overbed unit in 2021 that cost £270 and arrived damaged and couldn't be replaced as it was out of stock, and having a refund for crackle glass solar lights that stopped working within a few months. Decided to give them the benefit if the doubt but that's it for me now. Dreadful customer service this time. At least Evri has the decency to apologise and admitted they had technical errors their end!”

Helpful Report

Posted 11 months ago

“I have been a customer for years and all l want to do is place an order l am quite hard of hearing and they seem to be asking the same questions over and over again surely when they have my account no and then l give them my name and address that should be sufficient”

Helpful Report

Posted 11 months ago

“Sick of messaging them, we chat, emails, same response, no support, 10 missing items from October, being charged still, no support whatever, who will take notice?”

Helpful Report

Posted 11 months ago

“They take your money and no sign of your goods ever being delivered.Disgusting way to treat anyone.Complete an utter shambles”

Helpful Report

Posted 11 months ago

Studio is rated 1.3 based on 1,537 reviews