Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

Questions

Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Studio made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 dressing gowns for my grandsons 3 weeks ago. The money was taken immediately. I have found that 3 are now not available and despite having been shown as coming back in stock these have not found their way onto my order. I have asked then demanded a refund. Repeated emails sometimes in illegible English just avoid the issue. I am repeatedly told they have a new system in place. I have advised I am contacting Trading Standards , Rip Off Britain, Rogue Traders but all to no avail. Yesterday I ordered from M & S and today I have an email stating they're on their way to me. USE THIS COMPANY AT YOUR PERIL. Customer Service non existent. Use a reputable company pay slightly more and no grief. I am contacting my Bank today to see if I can reclaim my money there. Sadly I cannot give 0 stars which I would happily do.”

Helpful Report

Posted 1 year ago

“Sorry this is long. ButI wish I could give no stars studio are the worst I ordered a 3&2 seat sofa they delivered the 3 seat and 2 weeks later sent an email saying the 2 seat was out of stock so I'm left with 2 odd sofas then a month later quite by chance saw the 2 seater was available again they didn't tell me which they should have done so I ordered and eventually got it I got it on buy now pay within 3 months 3 days ago I had an email saying my payment was late which it wasn't as I had upto march to pay so I went online and they'd taken me off the pay later and added interest to the payment they said was late I'd had a belly full of them so I paid 3/4 of the bill when I checked my account again they'd put the remaining £150 onto the pay later.you can't ring to talk to someone you can't even web chat anymore, only by email then you get a generic reply and have to wait 5 days for someone to get back to you I paid what was left and tried to cancel my account and was told it could take upto a month to take me off it's an awful place and I wouldn't recommend anyone to use them”

Helpful Report

Posted 1 year ago

“Would t even give them one star really. Parcel not received, and after so many emails and two months later they are still asking me to check with a neighbor to see if my parcel is there.. they need to change their courier and their admin or complaints department. Absolutely useless”

Helpful Report

Posted 1 year ago

“Sent back my order paid for EVRI to pick it up got all the proof. Sent it back on 26/08/23 no credit on my account kept being chased for payment for an item I don’t have tries to contact customer service what a joke can’t even speak to anyone. 3 months later they credit me the 153.00 but have had the cheek to put interest charges on my account and I am now still being chased for another 35.00 which I do not owe it was their error not crediting my account I have emailed them about 30 times I’m so stressed with this it’s been going on for months and can’t talk to anyone at this company NEVER ORDER FROM HERE IF YIU HAVE A PROBLEM THERE IS NO HELP. does anyone no who the CEO is so I can complain to them”

Helpful Report

Posted 1 year ago

“Excellent prices, rubbish service. 3 weeks after ordering and paying up front still no items. Very difficult to get hold of anyone, the webchat didn't recognise my order number. No telephone number had to email, replied 3 days later to say products are being processed and I will receive an email when sent out. Ordered christmas presents for family that live quite far away, had to delay Christmas visit and paid £20 for delivery!”

Helpful Report

Posted 1 year ago

“Ordered a 55 inch tv from studio 4 weeks later still not received my tv evri tracking just says parcel received and now delayed been like this for 2 weeks on the tracking rang studio and said I can't cancel my order but I've not received my tv and I'm out of pocket”

Helpful Report

Posted 1 year ago

“Absolutely appalling, placed an order the money was taken straight away but no updates on the order, have tried contacting them only to be ignored, avoid!”

Helpful Report

Posted 1 year ago

“Avoid at all costs! Thinking I was very organised for Christmas, I placed my order on 7th November....now a month on, still no delivery, absolute nightmare to contact anyone. Raised this on X and have been told they cannot estimate when to expect it. This is extremely poor service....avoid and get your order from a company that will actually provide the stock!!! I have paid for these and they won't refund me. THEY SEND A RESPONSE FOR EVERYONE TO VIEW, SAYING THEY HAVE REACHED OUT TO HELP....THEY HAVEN'T...PLEASE AVOID EVERYONE!!!”

Helpful Report

Posted 1 year ago

“Horrendous experience! Items ordered a month ago. Only a part of the order received. Excuse after excuse about delays in packing items received when I contacted them, still no sign of the items. Eventually one of the items from the order turned up and it’s the wrong item! You can’t speak to anyone to resolve an issue, just a steam of emails with the same old excuses received when I contacted them! Terrible service and non existent Customer service. I have paid upfront, so am left with no items yet they have my money! They even tried to tell me they hadn’t taken money for my order. Bank contacted by myself and they confirmed they had taken full payment at the time of the order. Useless and untrustworthy company!”

Helpful Report

Posted 1 year ago

“Poor customer service and delivery.”

Helpful Report

Posted 1 year ago

“If I could give zero I would. Ordered a laptop on 22/11, I needed it urgently for university work. No email about dispatch. Have asked and asked about dispatch. Got the same tale of a new delivery and ordering system. Surely they should have let customers know this before letting people order? I asked on Monday for them to cancel my order. They kept with the same story of "hold on your items will be delivered". They sent me a cancellation email and are today claiming I cannot cancel. The stress of this situation caused me to be admitted to hospital. Studio used to be great and customer service was good but lately it's by far the worst customer service I have encountered!! There isn't even a way to talk to.a.person, it's all emails and if you're lucky Facebook messenger.”

Helpful Report

Posted 1 year ago

“Ordered Xmas present over 3wks ago and still not arrived. Have repeatedly asked for the order to be cancelled and money refunded. Just keep sending me the same reply if will be with you soon. I will never ever order anything again”

Helpful Report

Posted 1 year ago

“Scammers!!! Ordered pjs for family - none arrived (presuming out of stock) they have refunded me £20 but I paid £56 for my order. Where is my £36 you thieves!!!! Reading all The other reviews there must be some way we can tackle these absolute robbing scum of a company. It’s Christmas everyone’s skint & these have stole my money! Hope the CEO is ready to he on bbc watchdog. Because that’s one place you’ll see these soon. BELIEVE ME.”

Helpful Report

Posted 1 year ago

“Ordered a product for the first time over 2 weeks ago for a birthday present with estimated delivery 3-7 days. Despite following up with customer services the product has still not even been sent for delivery and there is no option to cancel. I had to use another company for the birthday present and the product arrived within 2 days. Very disappointing service from studio.co.uk, please do not use.”

Helpful Report

Posted 1 year ago

“Absolutely terrible customer service. I've sent email after email trying to sort out a delivery that hasn't turned up that I ordered on the 26th November. All ive got so far is a different person replying to my emails each time asking for the codes to the missing items. No refund though. The live chat is appalling too! You can't get to speak to a human over the phone as its non existent. I have been billed now for the missing items which I definitely won't be paying for. Overall disgusting customer care !”

Helpful Report

Posted 1 year ago

“NO STARS: Ordered 19th November they haven’t refunded and haven’t sent any goods. When I do web chat it says my order number is incorrect or doesn’t exist. Spoke to a human from the financial services number on studio and he said they can’t deal with it. They are only digital customer services now which I have emailed and no reply also. Two weeks before Christmas no presents to wrap and no money refunded to repurchase. I have been a customer for years, often purchase personalised stuff for christmas and I will now never purchase from studio again. Charge back from the bank has been made, but will take 10 days for a reply so this money will not be returned in time for Christmas. I have a feeling studio are going and or are in administration hence the issues and money retaining, I suggest anyone who hasn’t yet to get their credit card or bank to refund ASAP”

Helpful Report

Posted 1 year ago

“I’ve ordered a tv from studio on the 13th nov not received it but been billed for it I’m not paying for something I’ve not received sent email after email absolutely rubbish service carnt speak to anyone never will I order again”

Helpful Report

Posted 1 year ago

“I put an order in on the 16th November. I have tried to contact them 4 times only to be brushed off and told it would be dispatched within a couple of days. Yet here we are 6th December and I'm no further on and no phone line to call anyone. I've asked for a refund and no response! Sham of a company I've never ordered from them before and I'd never order from them again and I advise you to do the same!!”

Helpful Report

Posted 1 year ago

“Awful company! Ordered 20th of a November. No delivery. Customer services unable to give a delivery date. Asked for a refund which they refuse to do. As such I have raised a chargeback through my bank! Terrible terrible company. I wish I had read the reviews before ordering.”

Helpful Report

Posted 1 year ago

“Placed an order on the 27th November. The money left my account on the 29th. I contacted them after not receiving any order confirmation on the 5th of December. I've since been told that it was all a technical issue and I will be refunded only now the item has tripled in price, I have not recieved a refund and this has happened to someone else I know too. Only now this company has my details and my bank details and they're clearly a scam organisation. Stay well clear.”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,549 reviews