Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,549 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 1 star review on 23rd December 2024

Nikolett Pflum

Studio 1 star review on 15th December 2024

Pat Finch

Studio 1 star review on 7th December 2024

Tracy

Studio 2 star review on 7th September 2024

Ali

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order on the 31st of oct, advised 3/7 days, it is now the 13th nov, and being told just to wait longer for it. ad they wont let me cancel it. terrible customer service. think they are scammers”

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Posted 1 year ago

“Studio used to be a good little cataglogue, but the past year its services has plummeted. You cant track parcels anymore or see hwer eyoru order is up to. Orders never come in the '3-7'days. and there is no clear indecation that items are not charged when not recieved. NO customer services what so ever and over all the site is shocklingly bad. Feels like some kind of Indian Call centre scam nowadays. Last order was for some socks and recieved them in Sports Direct labels with a cheaper price printer on them. Obviously these are now getting cast off stock from discount retailers to flog online. Hopefully the site will go under again and no one will help them.”

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Posted 1 year ago

“What a sham of a company ! I've returned a coat with a faulty zip and returned it via Evri. It's over two weeks since the return but I've received no refund. I've gone around in circles on the website to get to speak to someone. The numbers listed are associated with finance only. Don't buy anything from this sham of a company !”

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Posted 1 year ago

“Did an order with Studio at end of September, when it arrived it was not as described. I sent it back via evri, who comfirmed they returned it to Studio on 10th october. Since then have done 3 online forms to see why my account has not been credited with the returned items, and 10 emails, plus proof of return . Studio make it impossible to phone, as they no longer have a contact number. And fob me off with bot emails. My statement now says i owe money, which i dont. I will be closing my account, as i refuse to purchase from a company that is unable to give even basic customer service.”

Helpful Report

Posted 1 year ago

“Won't be buying from studio again ordered a item 3 weeks ago as not yet received it digusting they give you the run around”

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Posted 1 year ago

“Trying to contact them is impossible, they end chat and when you phone they cut the call, shame because I've used them for years, not any more”

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Posted 1 year ago

“Received a damaged smart tv on the 6th August and informed studio about it. They finally booked a home collection on 4th October and still have not received a refund. After lots of emails and live chats I keep being told they cannot track the item and are investigating. Provided proof of calling card. And now I'm being charged default sums of £12 and interest of £41 a month. Will be reporting to trading standards and taking his to citizens advice bureau.”

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Posted 1 year ago

“Ordered a wardrobe on 14th September for 2 week delivery. Never came, after many emails and online 'chats' finally found out it was out of stock and order cancelled, which would be fine if i hadnt paid!!!! 2 months and still no refund !! YOU CANNOT SPEAK TO ANYONE ON THE PHONE!! After more emails all we get is be patient!!! 2 months is patient! Would they be so patient if we failed to pay them on time !!! Absolutely disgraceful. Had to buy from a different company so have paid out twice. Give us our money back studio !!!”

Helpful Report

Posted 1 year ago

“Have been using Studio for years and never had a problem until now!! I placed an order on 10th October , firstly I didn’t receive the usual confirmation email but it was showing in my account and saying 3/7 delivery. Waited about 3 weeks with no emails to say what the hold up was. Tried calling them but could only get thru to order line and they wouldn’t even look into my account to see what was going on and was told to go online to report this. That wasn’t easy and eventually I did manage to send them an email. Did get one back straight away telling me that they had moved over to a new ordering system. I gave them a bit longer but still no more info so checked my account to find the order had been removed from my account . I then emailed again to clarify if it has been cancelled . No reply. I then decided as it wasn’t in my account I would try reordering the items again so I did. Once again No confirmation email but it is showing in my account. I have emailed them to say the same thing has happened again …… No reply. Luckily, I never pay for the items upfront I wait for them to send me an invoice then pay by cheque, but I won’t be ordering anything again. ! What a shame this company has completely failed!!”

Helpful Report

Posted 1 year ago

“Scam! Don't buy anything, as they won't send your items, but keep your money. Terrible customer service. Just a bunch of bots replying to messages. The whole set-up and company feels like a scam. A delivery promise of 3-7 days, for an item which is marked 'in stock', yet over 2 weeks later no communique with tracking details. The customer service bots insist that a cancellation is apparently not possible as apparently it has already been 'packed and sent', but nobody knows where it is. So no refund either for items not received. But I can 'send them back' once I receive them at my own cost. This is criminal behaviour from an online shop. Scam, don't buy! Notify the National Cyber Security Centre, Trading Standards or the police if you have fallen victim to these crooks!”

Helpful Report

Posted 1 year ago

“Ordered online saying availability is high paid and waited for confirmation money returned 2 days later no communication tried again and the same happened my wife tried and money returned again what a total mickey mouse business ...absolutely rubbish.”

Helpful Report

Posted 1 year ago

“Absolutely shocking !!!! You cannot speak with them regarding an order……. They cancelled my order even tho the items were still available ……. I then reordered them only for them to cancel them again !!! Trying to chat on web chat and it’s a robot !!!! Do not order with them”

Helpful Report

Posted 1 year ago

“Worst company I’ve delt with!!!! No customer service just bots and being fobbed off again and again! The worst website that doesn’t work !! Complete shambles and a joke! 5/7 days delivery on an item ordered on the 10th October! Still not arrived ? Granddaughter birthday ruined!! Ive emailed a dozen times and get a pathetic apologetic reply every time!!!!! I’m going to contact trading standards !! DO NOT ORDER FROM THIS HIDEOUS COMPANY”

Helpful Report

Posted 1 year ago

“Charged for items not even sent No one will help on the online chat, fobbed off with problems with system and will email you.. can’t speak to a human. Please read reviews on there Facebook page.. just terrible.”

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Posted 1 year ago

“Staggeringly bad. Beyond bad. Online account pointless, info less and impossible to access. App even more so if a failure. Just a complete disaster from start to finish, if indeed they ever finish getting your items! Quick and easy to take your money but absolutely no information or help beyond that point. Try get any money back, you can't. Crooks, plain and simple.”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID!! PLACED AN ORDER,PAID IN FULL THEN TOLD MOST OF MY ITEMS ARE OUT OF STOCK! EVEN THOUGH THERE IS PLENTY OF STOCK SHOWING ONLINE! WEB CHAT SHOCKING,STILL WAITING FOR MY REFUND.. DO NOT SHOP WITH THIS HORRENDOUS COMPANY!!!”

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Posted 1 year ago

“Do not order. Items not delivered and they refuse a refund. Stay clear”

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Posted 1 year ago

“Ordered on 11th September and still waiting nearly 8 weeks later. Customer service appalling. Extremely difficult to navigate through studio to contact them. They give you the runaround with their excuses. They have new ordering process. Well it's not working. Tried to cancel order but was not allowed as was being processed!!!! Do not order from them if you want to get your item anytime soon”

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Posted 1 year ago

“I hate to say it but had I realised Studio.co.uk was now part of Fraser’s Group I would have given them a ‘very’ wide berth! Fraser’s are Sports Direct (shocking) and House of Fraser (should have let the brand die and not kill a reputation in an instant, sadly. They are not a saviour of companies, but more like a thorn in the side of honest consumers! Studio has screwed up two orders over the past month; they have lied to me, shown amounts outstanding on finance which I would rather have had the option to pay in full for and completely misled me at every twist and turn. I have now reached the point whereby emails are not being responded to and I have no other option than to direct my grievance to the Financial Conduct Authority and also trading standards in order to try and help other consumers which may not be aware of the obligations of the seller and their rights under UK law.”

Helpful Report

Posted 1 year ago

“i would not recommend you buy from this company. am still waiting for products ordered over 3 weeks ago.”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,549 reviews