Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,564 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could leave 0 stars I would. Order didn't arrive, account charged anyway. Only automated responses and incredibly frustrating. Will be closing account as soon as possible.”

Helpful Report

Posted 1 year ago

“Awful company placed an order and not received, sent numerous emails and no back, no contact number for them either, AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Ordered christmas bits on 4th Nov 2023, They would be delivered on 3-7days. ITS NOW THE 15TH NOV 2023!!. That's not the worst of it. What is worse is not being able to speak to someone about it, The chat bot is a joke. So now I want to cancel my whole order and never use Studio again but guess what... there is no system in place to to cancel my order.Aaagghh”

Studio 1 star review on 15th November 2023

Helpful Report

Posted 1 year ago

“Ordered on 26th October told would be delivered 3-7days still not received all of the order missing 3 items. Chased via chat on 8th November and told to wait, chased again today and told can't cancel order and kindly wait. They have not escalation policy or procedures the chat is automated messages and they ended the chat rudely and unprofessionally. Can't answer my questions and expected to wait indefinitely and pay for items I have not and will likely never receive. Absolute joke will never ever use them again and recommend nobody uses them on the future.”

Helpful Report

Posted 1 year ago

“Told 3 days to 7 latest to come it's now 5 weeks. Online can't help they are rude and won't answer my question said will be a few days a week ago again for 2 units. They wo t answer what's happening just being fobbed off and they said can they help with anything else when the first 2 issues jave they haven't even answered. They've removed my statement and order so I can't see it bit I'm still being charged the hhundreds. I don't get what's happening. I asked to speak to manager they said there isn't one they'll help then I ask where is order and where is my statement and they say wait and don't answer or who else I can speak too everytime they go round in circles. I'm still being billed and interest being paid for something I don't have.”

Helpful Report

Posted 1 year ago

“Missing item from my order can't get a reply from any form of communication. You are going to destroy your company with your non existent customer service.”

Helpful Report

Posted 1 year ago

“The worst customer service ever. Mostly automated responses, do not help when you have an actual problem, pretty much refuse to cancel orders. Unable to speak to someone on the phone, it's all online. Utterly useless.”

Helpful Report

Posted 1 year ago

“Ordered a Sofo, told it will be delivered in 5 to 7 days. Over a month and still waiting. Tried calling customer care line but no longer exists just told to go on line. Done that many times and just got fobbed of them saying that can not do anything. Asked for refund told no not and till I return item. The item that I don't have yet. To top it of they have started to bill me for it.”

Helpful Report

Posted 1 year ago

“Awful company. Placed an order over 6 weeks ago and still nothing. Constantly being fobbed off by email, asked for a refund today to be told I will have to wait until the parcel is delivered then pay to send it back for a refund! They can't tell me a delivery date though! Disgrace of a company and should not be allowed to trade.”

Helpful Report

Posted 1 year ago

“Immediately takes money for orders. No delivery within the stated 14 days.....then cancels part of the order due to 'no stock' (furniture bundle was originally purchased) I want to therefore cancle rest of order. Told can't cancle even though the order was still processing and had not left the warehouse !?! Had to take delivery and then send back. Waited over 6 weeks for items to be delivered and sent back the next day. Another 6 weeks and numerous attempts at contacting and still no refund?! No customer complaints procedure, no way to esculate a complaint to anyone. No telephone number to speak to anyone, just a chat bot who says be patient!!!!!!”

Helpful Report

Posted 1 year ago

“Where do I start,ordered dining table and chairs 5 weeks ago they sent email saying being delivered in 2 separate parcels,the first parcel came which was a full garden set which was not ordered, the second part of the delivery came which was the dining table and no chairs,sent 7 emails to explain this and all you get is we will get back to you,then pick up wrong items was arranged on the day the were supposed to pick it up they text saying wasn't in but I was they never came so here we go again sending emails,in the meantime they are charging me for these items I havent even recoeved,well I have had enough and I am no longer going to pay my bill as I've told them till these items have been collected and took of my account,these have gone right down hill the past year ill never use again”

Helpful Report

Posted 1 year ago

“Its absolutely awful! Avoid at all cost! . Been a customer for years dont know what has happened recently no one to sort problems out , charging for goods not received, even sent ring bell camera photo of what they say was delivered by evri on the 4th October, yes a delivery of a pair of pyjamas in a soft grey bag! Not a heavy wooden chopping board from the same order … it never did arrive. Many texts in reply to mine all saying being dealt with….but nothing! I said I would delete it off my November bill and then please close my account still No reply so I did . Now just as I thought they are now charging interest on the outstanding ammount! I feel So angry as that I have been totally ignored for 6 of more weeks ! Well they can continue adding the interest, the texts and letters will go in the bin , I am not paying them for something I havent had . It never used to be like this , heading for disaster for whoever is in charge , just a disgusting way to run a company where customer service is a big fat zero !!!! Not even worth 1 star so please take not and avoid!”

Helpful Report

Posted 1 year ago

“Placed an order on the 31st of oct, advised 3/7 days, it is now the 13th nov, and being told just to wait longer for it. ad they wont let me cancel it. terrible customer service. think they are scammers”

Helpful Report

Posted 1 year ago

“Studio used to be a good little cataglogue, but the past year its services has plummeted. You cant track parcels anymore or see hwer eyoru order is up to. Orders never come in the '3-7'days. and there is no clear indecation that items are not charged when not recieved. NO customer services what so ever and over all the site is shocklingly bad. Feels like some kind of Indian Call centre scam nowadays. Last order was for some socks and recieved them in Sports Direct labels with a cheaper price printer on them. Obviously these are now getting cast off stock from discount retailers to flog online. Hopefully the site will go under again and no one will help them.”

Helpful Report

Posted 1 year ago

“What a sham of a company ! I've returned a coat with a faulty zip and returned it via Evri. It's over two weeks since the return but I've received no refund. I've gone around in circles on the website to get to speak to someone. The numbers listed are associated with finance only. Don't buy anything from this sham of a company !”

Helpful Report

Posted 1 year ago

“Did an order with Studio at end of September, when it arrived it was not as described. I sent it back via evri, who comfirmed they returned it to Studio on 10th october. Since then have done 3 online forms to see why my account has not been credited with the returned items, and 10 emails, plus proof of return . Studio make it impossible to phone, as they no longer have a contact number. And fob me off with bot emails. My statement now says i owe money, which i dont. I will be closing my account, as i refuse to purchase from a company that is unable to give even basic customer service.”

Helpful Report

Posted 1 year ago

“Won't be buying from studio again ordered a item 3 weeks ago as not yet received it digusting they give you the run around”

Helpful Report

Posted 1 year ago

“Trying to contact them is impossible, they end chat and when you phone they cut the call, shame because I've used them for years, not any more”

Helpful Report

Posted 1 year ago

“Received a damaged smart tv on the 6th August and informed studio about it. They finally booked a home collection on 4th October and still have not received a refund. After lots of emails and live chats I keep being told they cannot track the item and are investigating. Provided proof of calling card. And now I'm being charged default sums of £12 and interest of £41 a month. Will be reporting to trading standards and taking his to citizens advice bureau.”

Helpful Report

Posted 1 year ago

“Ordered a wardrobe on 14th September for 2 week delivery. Never came, after many emails and online 'chats' finally found out it was out of stock and order cancelled, which would be fine if i hadnt paid!!!! 2 months and still no refund !! YOU CANNOT SPEAK TO ANYONE ON THE PHONE!! After more emails all we get is be patient!!! 2 months is patient! Would they be so patient if we failed to pay them on time !!! Absolutely disgraceful. Had to buy from a different company so have paid out twice. Give us our money back studio !!!”

Helpful Report

Posted 1 year ago

Studio is rated 1.3 based on 1,564 reviews