Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased from this company once before about a year ago, ordering underwear which cannot be returned for hygiene reasons. It was awful - totally the wrong shape and as thin as paper so I was stuck with it. I didn't learn my lesson that time and decided last week to order briefs that looked identical to Sloggi but at a fraction of the price, and a gents sweater. The sweater is awful - it's made of polyester yet it looks knitted on the website. There is no stretch to it and it would hardly fit a doll, yet it's sized at 3XL. The briefs are again the weirdest shape imaginable, and they were dirty at the waistband on the one pair I took out and looked at. They charge £4.99 for delivery and you have to pay to return even if the items are poor quality or faulty, so by the time I return the stuff I would just about break even - hardly worth it. Their stuff is very poor quality so lesson definately learned this time. Don't waste your time with this lot.”

Helpful Report

Posted 4 years ago

“I order a robe online that was available online when,after a week of waiting for the order I decided to email them to see whats was going on. They told the item was out of stock and than I received a email with a link to the sender that not even dispatch.what a scam???? They take my money from my account when they knew the item was not available or even dispatch. They selling items to custumers lying saying that is on stock and taking money from the custumers account, selling "air".Waiting for 15 days for a aswer to have my money back, no answer”

Helpful Report

Posted 4 years ago

“The Christmas at the ski resort jigsaw. This had 3 pieces missing in the main 1000 piece part. Disappointing. Not to mention the jigsaw holder you can make the jigsaw on!!! The material is all rucked up it’s hard to do any jigsaw on!”

Helpful Report

Posted 4 years ago

“I ORDER A ROBE 16 DAYS A AGO.FROM THIS SITE.At the time when i order avaible online and I wait and I wait...nothing was received.After no no notification from them I decided t email to have some kind of knowledge, after all...we are custumers and we are paying for the items they sell. Well...I received a answer saying that the robe was out of stock. And the best thing they send me a another saying that the item was dispach.Conclusion was not dispach at this this time...so...another lie,another diversion...So...the item its not even dispatch and they sell me something that was not avaible online and lying to the custumers saying that is on stock and taking money from the custumers.What a way on living???Santa Claus is in the house??? Best Regards, Livia Amorim”

Helpful Report

Posted 4 years ago

“I recently purchased a peppa pig kitchen for granddaughter. On completion of puting it together I noticed there was no panel on the back to finish it off. The toy looked very cheap. I emailed studio who eventually replied saying they could send out a replacement (this was 22 Dec). A further email said the part was not available. Very dissapointed. I was refunded £9.99. Will not shop with studio again.”

Helpful Report

Posted 4 years ago

“Very under happy with service from studio went to make a box for Christmas To find not all pieces were not there called to find out they have no more in stock I then asked for a refund which they said when we return the goods they would refund in 14 days I am away at family get together for two weeks so tomorrow morning was the only I was available for the to collect they would promise anything what a bunch of cons I would advise no one use. The company”

Helpful Report

Posted 4 years ago

“After been disappointed last year not getting an email to say they didn't have what I ordered and only sending the body lotion I had only ordered to get free delivery put it down to bad luck but this year I seen a nice bag I liked ordered it and yet again they don't have it after accepting order and yet again no email to let me know good job it was just for me and I wasn't relying on it for Xmas won't be ordering again as they never have the bargains that hook you in and don't even bother to let you know”

Helpful Report

Posted 4 years ago

“I ordered an item 15 days before Christmas, received my order confirmation email, but item never arrived. Called them a week later to be told they had cancelled the order, out of stock!! I had no email to tell me, and it was too late to order the item anywhere else in time for Christmas. This company clearly has poor star rating for a reason; and I would advise you don't use them!!”

Helpful Report

Posted 4 years ago

“Item was broken and faulty was gift by my mum, couldn't email as was down was charged phoning to find out not much can be down unless my mum contacts them who as very hard hearing. £40 item that's no good to be charged on phone too ringing disgusting not happy”

Helpful Report

Posted 4 years ago

“Would be Zero if I could. Purchased daughter main birthday present from here. Received item with wrong parts so u able to use, 8 wks later still have said item 16 times told courier arranged to pick up. 9th week I’m told to just dispose of item as I see fit & because of problems they will not be sending a replacement & crediting my card back. If I want another I will have to purchase again at the higher price it’s now increased to bu an extra £40.”

Helpful Report

Posted 4 years ago

“Almost a mont after I ordered I chased them up and it turns out the items were damaged so I will get a refund which will take 30 days. I had to call them 3 times before they could tell me anything. Terrible company”

Helpful Report

Posted 4 years ago

“I wouldn't even give 1 star but you have to if you want to write a review! Absolute joke of a company! Ordered something to come in time for Christmas, recieved it today and they have sent me the wrong item! I phoned them and they will not resolve my issue! Told me if I re order I will get it in time for new year, i said that's why i ordered when i did so that i would get it before Christmas. They would not do anything to resolve this, kept expecting me to re order from them which I told them I wont be using them I'd rather buy it from a reliable company where I know I'm actually going to receive the right item!! But they were so unhelpful, and clearly lacked any common sense! Asked if I could complain and they said I have to email or write a letter! Worse company I have ever dealt with! If your after a specific item then I wouldnt use this company because they dont know their head from their ass. Their packers are incompetent and the people on customer care are just awful.”

Helpful Report

Posted 4 years ago

“I ordered a gift on 4th December that 3 times I have had to ring and hold on ages to speak to call centre abroad who are difficult to understand. Each time they assured me the item would be delivered but it NEVER arrived was a personalised gift and important finally on 20th dec I rang again to be told same thing although I told him.Hermes tracking shows delivery was halted on 9th December Hermes infamous for non delivery. I insisted on a refund of item on my account he said i will do that now ,day later no refund showing on account. I dread calling them again as they non uk call centre used to get a lot from studio doubt that will be the case in future. Now at last minute I have to go get another gift.Poor service from Studio.”

Helpful Report

Posted 4 years ago

“Bought a lot of items at once , when arriving the clothing was very badly miss sized bottom of pyjamas 3 size bigger than the tops , I ordered 3 pairs of boots one for myself I am a 7 and the size 5s where far to big for me . So I returned the items (in 2 different packages) as this is how they arrived to me , I have received most of the money back exception of £15 witch I have called servral times to be told I need to wait longer and it should be in the bank by the end of the week and this is normal I have returned the item over 4 weeks ago and I am still fighting to get my refund , so even if the clothing or items where ok quality witch they are not it would have not been worth it . Never Agen”

Helpful Report

Posted 4 years ago

“Ordered item 10 days ago (in stock) with up to 10 days delivery time. On day 10 checked with Customer Services and item still not dispatched from warehouse. Reassured it would be sent (my response…..when....in January?) But couldn't be given an answer. Customer Services (who are not in UK) can't seem to contact warehouse nor complaints dept as they don't have any numbers for them!! Never heard anything so ridiculous from a retailer that Customer Services are unable to contact another department in their own company. All they can see is the automated system and can't come off script - how is this helpful customer service? Couldn't get me a manager to speak to as "apparently" on a long call (not surprising!). Told that they only have number for generic supplier in the UK (which they meant courier) and couldn't tell me who that it or where they would be picking the item up from. Basically seems like Studio are advertising/selling items they don't have then sourcing from suppliers to send to customers. Item was for an Xmas present which looks unlikely to arrive in time - very disappointing”

Helpful Report

Posted 4 years ago

“Bill not due until 21/12/19 but studio think it's alright to keep messaging and week before !! Shocking treatment”

Helpful Report

Posted 4 years ago

“I ordered a gift on the 14th December, a lion unit block it read on the internet that they had enough in. I had a letter today saying that the item was out of stock . This is terrible information giving before Christmas. Will not be buying from studio again”

Helpful Report

Posted 4 years ago

“I ordered 5 personalised gifts for xmas and only 1 has been delivered. Online Acc order status for the 4 items has gone from 'processing' to 'delivery in the new year'. I rang this morning and got a person who was no use as trying to decipher a fast strange mumble when you are upset is very frustrating . I eventually worked out he said all the items were out of stock (wasnt when I ordered 7 days ago) si I said please cancel the order. He said he cant a refund was processed on 17th Dec. So.I said... I've had no notification of that but when I go online will the order say cancelled and refund processed he said yes. (A complete lie) as ithe order still isn't cancelled, no refund and still saying delivery in the New year!!! I will have to spend another 40 mins on the phone trying to see if it is refunded tomorrow as it's not back on my CC yet? Thought this company were studio cards... obviously not as they used to be good.”

Helpful Report

Posted 4 years ago

“Disgusting customer service. Items never arrived got told I had to wait 30 days for a refund!!!!!!!! They are rude. Refuse to let you speak to manager.”

Helpful Report

Posted 4 years ago

“Bad communication give wrong information. Call on hold for hours, disconnected call while I was on the call. Really bad service”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,537 reviews