Studio Reviews

Name: Studio
Rating: 1.29

1.3 Rating 1,537 Reviews

7 %

of reviewers recommend Studio

Company Reviews

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Metrics

1.3

Based on 1,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Studio 2 star review on 7th September 2024

Ali

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £710 worth of furniture, 2 armchairs,1 sofa,sofa was delivered 1 day,armchairs the next,the armchairs were very badly damaged & must have been packed with full knowledge they were damaged, it didnt happen in transit,they collected them a month later,I've been on the phone 6 times now waiting on refund, it's now been 2 months since the furniture was uplifted & still no refund, there not disputing the refund,just giving excuse after shitty excuse,bearing in mind they know I need refund before I can buy new furniture.”

Helpful Report

Posted 4 years ago

“Ordered set of 2 solar lights, when they arrived was obvious they'd been a return, polystyrene all broken, no film over solar panels, no returns note. They were faulty. I paid for return as no returns info or label via Hermes Parcelshop 9/7, they collected 10/7. Not credit two weeks later, emailed numerous times, they keep saying Hermes collected parcel from me, so they're not reading my emails at all. Eventually said they were sending declaration form and I could screenshot and email. I did this immediately, still no credit. I rang them yesterday and was promosied a phone call, never happened, no surprise there! It's now well over a month since I returned item. Unbelievable.”

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Posted 4 years ago

“Ordered a pan set in April which was never dispatched, they’re not interested in solving this problem, I’ve sent many emails and basically been told to wait longer. Avoid this business”

Helpful Report

Posted 4 years ago

“I made an order in April which never dispatched, tried to contact them numerous times and never got the problem rectified, just told to wait longer. They aren’t interested in solving or refunding it seems”

Helpful Report

Posted 4 years ago

“The bath mats I ordered in ‘dark grey, were in fact blue even though the label attached to them says dark grey. Since there is no longer the option to return an item for free it makes it uneconomical for me to return them so now I’m stuck with mats that do not match my bathroom. Also cannot get hold of anyone to discuss by telephone or live chat. Very poor item description and customer service”

Helpful Report

Posted 4 years ago

“I was told that my delivery was delayed and then it was dispatched and would arrive and hasn’t and when I track my order is says we are expecting your parcel. Do not recommend!!!”

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Posted 4 years ago

“Bought 6 solar fairy houses for granddaughters fairy garden. They are not solar. They are pretty wee houses but have no solar panels. Wrote to the company and they claimed they were. Clearly an impossibility. Also ordered a fairy fountain paid and they then said it was out of stock and to reorder in my next order. Still unsure if they have repaid the money. Wrote to them and they claimed a few days later it was still out of stock. Hours after sending them the email it was back in stock and I had reordered. I will never be ordering from this company again, false advertising and terrible customer service. You also cannot leave feedback on their site or if you can I cannot find how to.”

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Posted 4 years ago

“Placed an order, and received the order confirmation, but never received the order. Emailed a week after and no response.”

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Posted 4 years ago

“bought mud kitchen for my grandson 5th birthday it a nice size nice water feature vsaves filling it up plenty of space and he loves it”

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Posted 4 years ago

“I placed an order on 11/4/2020 that never arrived, I have emailed them 4 times, i have finally received an email to say that due to the time thats past they won't reinburse me, they haven't acknowledge receipt of my earlier emails, I screenshot the dated emails and have now contacted my credit card company.”

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Posted 4 years ago

“Sent my table and 6 chairs back I also have proof I did but still no refund Iv have phoned loads of time filled in forms sent proof but still no joy it disgusting service”

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Posted 4 years ago

“Must have ordered about 30+ times and had my account for a while and absolutely no issues! Always delivered on time and good products. i pay my balance pretty much straight away and never received interest or fees. Would recommend :)”

Helpful Report

Posted 4 years ago

“As a new customer I placed an order for some shorts on 6th june ,i was told delivery would be 3 to 7 days .After 3 weeks and no delivery and numerous phone calls and emails un replied to ,i spoke to trading standards .Studio told me i would have to wait 30 days for a refund while they investigated where my parcel was ??THIS IS NOT LEGAL !!!As soon as i told them trading standards said if they have broken their contract of supplying goods within 3 to 7 days by law I'm entitled to a refund .And it worked !!I was refunded within 2 days .Disgraceful customer service, would never buy from them again .I hope this review will help someone else dealing with this awful company .”

Helpful Report

Posted 4 years ago

“Studio used to be a very good company when it was called studio 24. I have been a customer for years. NOW THEY ARE THE VERY WORST COMPANY TO DEAL WITH. I ORDERED A DISHWASHER FROM THEM OVER A MONTH AGO AND I WAS TOLD IT WOULD BE WITH ME IN 10 DAYS IT THE LATEST THEY TOOK MY MONEY STRAIGHT AWAY. BUT NO SIGN OF THE DISHWASHER YET. I HAVE CONTACTED THEM 3 TIMES ASKING THEM TO CANCEL MY ORDER AND GET A REFUND. NOT HAD A REPLY YET. THIS IS DISGUSTING SERVICE. Please do not buy any thing from this company. Verv very bad customer service.”

Helpful Report

Posted 4 years ago

“I would advise you to avoid this company. Item broken when delivered. I am getting nowhere with emails to Customer Service. Very poor service. I have never used Studio before, never again, will stick with the companies I always use and provide me with a service if things go wrong!”

Helpful Report

Posted 4 years ago

“Bought a bed and after a few months the bed broke, I tried calling but no luck so I emailed them they took a few weeks to acknowledge the email then nothing for about six weeks called and got through the person said he's sending out a replacement and he's having the broken one picked up. Got an email about the new one and they are bill me for the replacement. Totally disgusting company. Do not use this company”

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Posted 4 years ago

“I would give this company a -100, absolutely the worst company ever !!!!!! Do not purchase anything from them. I'm still waiting for a refund after three months despite the fact that studio has recently the returned item !!!! Beware !!!!”

Helpful Report

Posted 4 years ago

“We placed an order in 2019 and believed we had made all the payments to clear the balance. However in June 2020, we recieved a notice from a debt collector telling is we owed nearly £300. We queried this as Studio had not contacted us once on the matter. Apparently the final payment was missed but instead of sending us any kind of reminder, they added interest and missed payment fines for a year then sold the debt to a debt collector. I find this practice most dishonest as we could have cleared the balance had we known about it. Will not be using studio again, they are not to be trusted.”

Helpful Report

Posted 4 years ago

“Absolutely atrocious Customer Service. They really do not care about there customers, even after contacting the Directors Office (Phil Maudsley) I am still waiting a suitable resolution on my orders after they were delayed by months even though I was told they would be delivered on more than one occasion or delivered with nothing in the box which is the latest calamity so if the Directors don't care then why should the Staff. I will not be using them again.”

Helpful Report

Posted 4 years ago

“Do not buy from this company !!!Been waiting 4 weeks for my order ,have sent emails no replys .Have waited half hour to speak to customer service and then fobbed off ,told parcel is lost and could take 30 days to investigate ???I'm so mad at them ,disgraceful customer service ,they shouldn't be allowed to trade .”

Helpful Report

Posted 4 years ago

Studio is rated 1.3 based on 1,537 reviews