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Studio Reviews

1.3 Rating 1,537 Reviews
7 %
of reviewers recommend Studio
1.3
Based on 1,537 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 24%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
Studio 2 star review on 7th September 2024
Ali
Studio 1 star review on 1st April 2024
Anonymous
97
Anonymous
Anonymous  // 01/01/2019
Absolutely appalling customer service! I've been trying to resolve an issue regarding unlabelled allergens since July 2020. 7 months later and no one has resolved this despite me contacting them several times. Shocking considering it could have proved fatal.
Helpful Report
Posted 3 years ago
Don’t order anything over £100 a nightmare to chase when not received. Still waiting from early Dec to hear back from 3 claims for the same product that I ordered for Christmas and now nearly end of feb!
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Posted 3 years ago
I'm absolutely fuming with the customer service I have received or lack of i should say.. ordered a sofa bed on 28th jan and was told 10 days for delivery..took my money then delivery time changed to 3 weeks still no delivery. Apparently it was despatched and it's with courier company but still waiting to be shipped to NI. No estimate on how long it will take. I ask for my money back to which I'm told no. As a CASH customer their terms and conditions state that they have to receive it bck 1st and I will get my refund..so they took my money over 3 weeks ago and I dont have the item but I'm expected to wait..we will see about that!!! Financial ombudsman and trading standards will be involved!
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Posted 3 years ago
Months of threatening letters to a 78 OAP for money she does not owe DO NOT BUY FROM STUDIO
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Posted 3 years ago
Rubbish customer service, even from customer resolution team, emails go back n forth, nothing ever resolved. No anseers, hang up on you on the phone. Terrible company, do not use
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Posted 3 years ago
Horrible. Avoid. Scam artists. Never ever return your money. I have been waiting three months for my money back. I chase and chase and chase. Nothing. They claim they can't find my return, when I have produced evidence of it being received by them. Do not buy a single thing from these people.
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Posted 3 years ago
Studio doesnt even deserve 1 star, worst customer service I have ever dealt with and since lockdown this has got worse. Its shocking, no one is there to help, you pass on the call from one person to another no one seem to know anything. I filed a complaint 3 months still hasn't been resolved absolutely sick and tired of studio l have had a horrendous experience! I have emailed 3 times, called 5 time, every time I call customer service one seem to know what the call is about despite the calls I have made in the past. Nothing seem to be on the system, so I have to explain all over again, still nothing gets resolved. when I question them they hangup the phone so l dont get anywhere. WORST COMPANY, I WARN YOU DONT BUY FROM THIS COMPANY, ITS A SCAM, ITS NOT WORTH THE HUSSLE. WORST EVER !!!
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Posted 3 years ago
A pack of cheap socks delivered which I didn’t order or want. I have never had any dealings with this company despite the delivery note assigning me an “account number”. Consumer Protection unfair Trading Regs 2008 mean if unsolicited goods not collected within 14 days I can keep them. After much difficulty trying to phone and email I finally left the above information. Quote the above legislation if you are subjected to this scam.
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Posted 3 years ago
Disgusting con artists avoid. Never again
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Posted 3 years ago
Lying chasing for a payment despite when purchasing offering and opting for 6 months into free
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Posted 3 years ago
Ordered items in Dec ..waited and waited , 3 weeks later asked them to cancel it and give me a refund , 3 weeks after that package arrives ..now I have to wait for them to pick up the package that I had already bought elsewhere and then wait for a refund .. terrible company ..buy nothing from them
Helpful Report
Posted 3 years ago
My wife has dealt with Studio for 30 years, but NO MORE. Ordered a table and 4 chairs September 2020. There was a delay receiving the items. Then we were told they couldn't be found in the warehouse. Then we were told Studio had given the warehouse the wrong item code and that we should re-order. Stupidly we did. We received the table and chairs, BUT also a letter asking for payment for the FIRST table and chairs that we didn't receive. Like everyone else, spoke to "understanding" staff, lots of them, they agreed we didn't owe Studio any money . . . .but here we go again, 1st February 2021, more threatening letters re payment, bad debters and credit lists. Will be contacting BBC Watchdog programme, although I fear even that won't be the end. Avoid like Covid virus !!!!!
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Posted 3 years ago
I brought a outdoor glass top dining room set from @studio in June which underneath exploded in the sunlight... Yes exploded!!! Sending glass flying where ever while my dog and 3 year were playing in the garden. I reported the problem to studio and they said they will issue a refund and collection of the item. After having the items picked up by their courier I patiently waited for a refund which I am still waiting for now.... 7 months later. Apparently they lost the return and now keep losing all my notes. I can't explain how frustrating and upseting this is now becoming. I have called every week to chase the refund as it is on a credit account, which has apparently been put on hold, however i keep getting missed payment calls regarding it and it has now affected my credit file which they promised wouldn't happen. They have apparently launched a complaint for me and have promised compensation for the problem however everytime I call they say that it is being investigated and to wait 7 days and the last person I spoke to didnt process it ... I then hear nothing and get no refund and repeat the same process again. I strongly recommend you AVOID this company as their products are dangerous and their system is a complete scam!!!
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Posted 3 years ago
Same as all the other reviews! Disgraceful company! Bought a chair end of November. Arrived 2 weeks later than expected - damaged!! Still waiting for it to be picked up, rang, emailed etc so many times. They have my money, I have an enormous box in my hallway! Don't touch them with a bargepole! Absolute crooks and fraudsters. Cannot believe trading standards haven't stepped in and clised them down.
Helpful Report
Posted 3 years ago
I am absolutely disgusted and I’m shaking with anger over his USELESS company. 3 orders I’ve had stolen or not delivered over the last 3 months. I was told end of November that it takes 30 days for the investigation to be completed. It is now over 60 days. Everytime I call, a manager isn’t available and I have to explain myself every single time to someone new. Yesterday morning I called and was promised a call back yesterday afternoon. Did they call? Nope. Today I’ve just called again. I was put on hold for some time, just to be told there’s no manager available nor the complaints team. He told me he doesn’t know when my items will be credited. His attitude was disgusting. You’re illegally holding the money back, and his reply was ‘ well it’s a credit account not your money’ I was told in November my account will be on hold until further notice until the refunds have gone on. LIES. I’ve been charged a lot of interest for items I’ve not received. I’m SO angry, I’ve wasted so much time on this. Tens of emails, tens of phone calls. I want someone to get back to me ASAP because this is disgusting. I will be going to social media and watchdog.
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Posted 3 years ago
Worse customer service on the entire planet (I lived in Spain, France, Argentina) and I never received such a disastrous customer treatment as this. I made a return of a package and the service in charge of sending it sent me all the correct tracking of the package, however studio never returned the money, and the customer service people never gave me solutions. Don't buy with them! I called literally 30 times. And all they do is send me letters to my department saying that they heard my complaint
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Posted 3 years ago
Received an email stating my order had been dispatched by studio with a tracking reference for Hermes curriers. When tracking with Hermes it says we are still waiting to receive your parcel 2 weeks after studio say they dispatched the order. I'm guessing studio never dispatched my order which is now out of order on studio website. Why lie?
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Posted 3 years ago
I gave never come across a company like this, I bought PlayStation motion controllers after they showed as ‘in stock’. I was told to expect to wait up to 10 days deliver. That came and went. When I contacted them they were very rude and told me they had no stock but I would get them eventually! Misleading money grabbing shambolic company.
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Posted 3 years ago
They sent the wrong item - back in OCTOBER! Despite saying they would collect at no cost to me, the package is still in my porch waiting. They do not respond to emails or letters, just keep sending me statements and are now saying I have defaulted on payment (for something I didn't order) and they have informed credit agencies. I've sent the details to the Financial Ombudsman.
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Posted 3 years ago
Awful and sarcastic customer service the last message I got was I can't believe how well you are holding up considered the stress you are under very sarcastic we ordered large outside storage container as we already bought one before and thought it was great but after half building this one discovered that it was badly damaged due to logistics and having disposal of packaging decided to use two pack Epoxy to repair not pretty but functions ok after numerous messages and e mail were offered £11 discount for something that would have been discarded on return and they would have had to send out new one though I was helping them out bad mistake but the sarcastic customer service is the worst problem
Studio 1 star review on 26th January 2021 Studio 1 star review on 26th January 2021
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Posted 3 years ago
Studio is rated 1.3 based on 1,537 reviews