Superdrug Reviews

Name: Superdrug
Rating: 3.06

3.1 Rating 420 Reviews

51 %

of reviewers recommend Superdrug

Company Reviews

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Metrics

3.1

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 39%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Superdrug 1 star review on 21st December 2024

Wing

Superdrug 1 star review on 17th July 2022

Elizabeth Christie

Superdrug 3 star review on 13th May 2022

Anonymous

Superdrug 1 star review on 9th April 2022

Where Is My Refund.......

Superdrug 1 star review on 22nd October 2021

Monica Chaplin-Ford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service people to speak to. New delivery people Evri (Hermes) not delivering or calling or letting you know when expect delivery. Superdrug told me half my order out of stock the day the rest despatched. Impossible to get help from anyone. Will never order on line again with them.”

Helpful Report

Posted 3 years ago

“Many thanks to Anna at Superdrug, Level 03, The New Bullring, Birmingham ( 10.30am - March 1st ) for your very helpful and considerate attention today, it was very much appreciated.”

Helpful Report

Posted 3 years ago

“I did some shopping inone of your stores & on arriving home noticed my points had gone on someone else's card, so contacted customer service & after messaging back and forth I was told due to privacy data they couldn't take the points from the other customer, so told me to try & find the person myself. How would I know who the card belonged to. They were no help at all, so I said thanks for nothing & ended the conversation.”

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Posted 3 years ago

“Great range of products and good prices, only downside is delivery is slow (normally around a week)”

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Posted 3 years ago

“Disgusting service, ordered items Friday and paid for next day collect for Saturday, Monday and not received item nor have I had any communication from them, never use Superdrug!”

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Posted 3 years ago

“I placed an order online for collection at Epsom Store. I paid £1.50 for next day delivery but I didn’t go in to collect until 3 days after placing the order but it hadn’t arrived. I spoke with Lizzy in store who was most apologetic and couldn’t do enough to put things right for me. I managed to get the items in store and she told me to contact customer services on line for a refund. I did just that and spoke to someone on chat and they were also extremely helpful. By the time I came off the chat an email was received confirming the refund.”

Helpful Report

Posted 3 years ago

“Worst customer service. Late delivery of products and offered beauty points equal to £2 despite saying I don't have a beauty card. Mainly self-interested company with no customer care or support in place.”

Helpful Report

Posted 3 years ago

“Placed an online order ordered two Revolution pro lipsticks, lipstick case was stuck in lid, have been contacting Customer Services, not yet resolved Unfortunately Superdrug customer services team is the worst I have ever come across in my life”

Helpful Report

Posted 3 years ago

“Had online account issues since Aug2021 and still not resolved to this day (...and still waiting). I've had an online account with Superdrug + H&B card for 10+ years and because I hadn't used my H&B card for a while, it became inactive/ since expired. I got a new H&B card and have been unable to link the new H&B card to my existing online account since. I was told they'd have merged the cards so points and history would have transferred over to the new H&B card, but I would have to replace the card on my account myself. After numerous attempts of back and forth of having to confirm my email, DOB, billing address and explaining the issue each time, and at one point having been advised to submit a deletion request for my account, this issue is still ongoing. I had to obtain ANOTHER (third) new H&B card as well because a member of the team advised that they had somehow made my second H&B card inactive. No one has helped with my issue thus far and I'm advised each time that they have "gone ahead and changed a few key settings on your new Health and Beauty card", and to "try this again and it should work for you" - it like speaking to a team of robots who gave the same answers every time. By the looks of this I'm not sure if this issue will be resolved by Aug 2022, so in the meantime I'll continue to avoid Superdrug until this issue is resolved (if it ever will).”

Helpful Report

Posted 3 years ago

“Discusting behaviour member of staff today, was accused of shoplifting when I was "standing at the checkout " how does that work. Cannot find appropriate complaints info. Absolutely discusting !!!!”

Helpful Report

Posted 3 years ago

“Terrible company **Update** Contacted the generic messaged email address used in my original review response...NO REPLY!! I'll be contacting my bank to get charge-back refund. I have the necessary proof if they decide to contest. Bunch of unprofessional and shady scum. Stay away from these modern day lying thieves. Read the recent reviews they are receiving...all the same. Terrible company. No customer service number. For a high Street retailer to offer only live chat is appalling. Texted someone for over an hour to resolve the issue. Then when I requested to file a complaint he stopped responding. Emailed directly but no response either. I'm not surprised these companies are going bust.”

Helpful Report

Posted 3 years ago

“Placed an order to collect in store . Courier failed to deliver next day and couldnt find the parcel. Spoke to customer service few times that week by live chat only to be told would have to wait. At 5th day i spoke to JOSHUA who has the worst attitude ive ever experienced from a company . He fobbed me off , told me i was wrong even tho tracking hadnt changed all week and lied to me about the delivery . Only when i advised him i was going to write to head office to complain specifically about him did he change his tone and told me he would immediately send a replacement . We parted the chat with me feeling a whole lot happier with the situation but low and behold it transpired later when i went to track the replacement that he hadnt actually done it but instead had only fobbed me off again. "Head office" could you kindly have a word in his ear ( preferably the word SACKED ) I will NOT be using your company again”

Helpful Report

Posted 3 years ago

“Fantastic customer service very attentive staff always helpful”

Helpful Report

Posted 3 years ago

“Still waiting for a refund over 7 working g days and all Superdrug keep saying is it has been cleared with them my bank is holding it. My bank isn't holding anything as they don't have the refund! Idiocy of customer service is beyond words. Won't use this company again.”

Helpful Report

Posted 3 years ago

“In this branch I was made to wait while someone was filling the shelves and I was waiting to be served the Checkout person put stock over priority of a customer. 😬🙄🙄🙄🙄 stock always low in black products Skin Success Palmer's always out of stock no dates given of replenishment not happy customer been coming to this branch for many years we'll have to go somewhere else”

Helpful Report

Posted 3 years ago

“Good delivery times, and free delivery for a minimal cost being a loyalty member. Never had a problem with them.”

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Posted 3 years ago

“Too expensive and cumbersome to do the consultation. I recommend just buy here without a prescription clvdeliverystore.com”

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Posted 3 years ago

“Today Laila at the Islington stored served me and not the first time she is so helpful always there to help and with a big smile on her face excellent service 👍”

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Posted 3 years ago

“Horrible company who pretends they have not received tracked items returned by Royal Mail so they don’t give you a refund. Disgusting! Take things back to store if you want to shop at Superdrug , I won’t be shopping there any more!”

Helpful Report

Posted 3 years ago

“Tanisha is super efficient, friendly, professional and knowledgeable. She is an asset to Superdrug.”

Helpful Report

Posted 3 years ago

Superdrug is rated 3.1 based on 420 reviews