takealot Reviews

Name: takealot
Rating: 2.55

2.6 Rating 563 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.6

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

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“On order number 87097059...Just the worst experience when you deal with Takealot.com when they sell a product which is not in their stores. Then they just become a product hosting platform and middle-man who takes no real ownership of the original contract of sale between the client and Takealot.com. I purchased a product through them which was to be delivered to me by Thursday 13 May (Waiting 2 weeks for the delivery date). Thursday 13 May came and went with NO feedback from Takealot.com. I started an extremely tedious process of trying to establish where my delivery was and what was happening. It became clear immediately that the package was not on its way to me as it was not delivered to Takealot.com by their supplier. It seemed I was not going to get the items I paid for and was waiting for for 2 weeks. I asked for my money to be refunded to me so that I could urgently source the product somewhere else with the same money. The first person stated they would process the credit after which I could request a refund. By Saturday, when nothing happened I called in again (this being my 3rd call) when I was informed that the person that stated they would process the credit, never did it. Then the new person was going to process the credit. And, we continue. Monday 17 I made contact again, this time Ingrid told me, in writing, to give her until the end of Monday 17 May to process the credit, which I believed she would do and gave the opportunity. Then came Tuesday 18 May, still no credit, still no refund. And here we are, no product, no credit, no refund, nobody taking ownership of the matter on Takealot.com's side. Just empty promises. I get this idea that Takealot.com is playing for time to either see if the product gets delivered to me before the credit/refund is processed OR, that I would change my mind to take the refund at the time the credit is processed so as to possibly spend the credit with Takealot. Whatever their modus operandi, it is annoying as hell to actually make contact with numerous people at Takealot.com and never being able to get any help from someone that sees it through to the end.”

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Posted 3 years ago

“How can you still be surviving With such crappy after service, overly priced?”

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Posted 3 years ago

“As per Anonymous below, I too am a supplier, they have done the same to me and you just cannot get anything sorted out, it is a month now, STILL NO ASSISTANCE, no matter how much you try, as I result of them not allowing me to send replenishment stock, my sales have dropped dramatically and of course, customers will not be able to buy what they want. Here is a saying a lot of people are saying TAKE A LOT HAS LOST THE PLOT".”

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Posted 3 years ago

“I can recommend them. My order got to me in just 24 hours. Amazing”

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Posted 3 years ago

“I have ordered a golf hitting practice net over a month ago and paid for it. I have not received my delivery. I spoke to three different people at Take a Lot and send emails, they all promised to assist me with my complaint but to date no feedback or my parcel. This morning I decided to cancel my order. I will not be ordering anything else from Take a Lot. G. Du Plessis”

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Posted 3 years ago

“I bought shoes from Takealot. When it arrived it was too small despite being my wife's size. I asked for them to replace it with a size4. The consultant insisted there is no stock despite me being able to order it. Even their Facebook people confirmed there is stock. Yet they insist to refund me. I have been dealing with Nosive Daniso and she is totally ignoring my complaint to here as she is not even acknowledging it, but rather making excuses. They are incompetent and arrogant. Takealot you are disgusting. I will never buy from you again and will blast you all over social media!”

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Posted 3 years ago

“I bought heater from takealot on the 26 April 2021. When i received it,the box looked old,and bent,when i got hom i found that it was second hand item. I returned it and they promised to give me refund within 3 day and now is day 5. They have worst service lately,they dont even answer email.”

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Posted 3 years ago

“Wanted to change a colour of an item before it was dispatched but was informed it could not be changed. Would be nice if it could have been done so was a bit disappointeded.”

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Posted 3 years ago

“Excellent service. Well priced, fast delivery, no fuss efficient collection”

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Posted 3 years ago

“Do not purchase from them! I got a faulty dash cam from them, returned it but no refund! Dishonest. Stay away from takealot!”

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Posted 3 years ago

“More than three weeks to get my delivered”

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Posted 3 years ago

“I bought a 210cm-tripod-selfie-ring-light for R318 they didn't charge delivery fee I was happy to hear, but guess what few days after I ordered DHL asked me to pay tax and import duties of R707 imagine. Will never order from take a lot again. They are very dishonest they could have been transparent with all costs involved now I have to pay 100% more than the price I paid.”

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Posted 3 years ago

“I wasnt very happy with takealot, i bought a scale by them and it was faulty.i emailed them and they told me to get in touch with the suppliers,thwy cant help me...well, to me that is bad service,cause i never bought it by the suppliers,but next time i will.”

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Posted 3 years ago

“They used to be fantastic, but their client service is none existent now. They threw my package over a 6 foot fence when nobody was home (The package wasn't scheduled to be delivered and there was no communication) They take a week to reply to an email, if they bother to reply at all.”

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Posted 3 years ago

“I am a seller on Take a Lot, we haven't been able to send goods to sell for a month now. Their warehouse is in disarray. Hi Amazon where are you, we need you to open up in South Africa”

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Posted 3 years ago

“Many words describe takealot and its employees. USELESS, RUDE, INCOMPETENT, LAZY and the list goes on. Never helpful and forever blaming the "system" for not being able to help us customers. But please takealot tell us again how "customer satisfaction is a priority" because so far you have dissatisfied almost all of South-Africa”

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Posted 3 years ago

“Terrible customer service, specifically when it comes to returns. You receive the runaround from everyone and no one is accountable. Hell, they dont even read your emails, they all have the same response. Time to try other online retailers...”

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Posted 3 years ago

“very very bad service . I bought a mobile for my son in December 2019 and in July 2020 returned to takealot due to charger point not working . It was repaired and retuned to me on 15 August 2020. My son used the phone for a few weeks and the same fault happened, returned the item to takealot again on the 5 September. Was then advised by takealot that the supplier refuse to repair as it was damaged by client. Back and forth with them i finally said OK please return the phone. Until today no phone has been returned and no feedback. Been costing me however money on airtime to call and data to send emails still waiting ...........”

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Posted 3 years ago

“I ordered a camping mat pad and they delivered 9 bags of Omo. No one has phoned me or contacted me regarding this. Terrible service”

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Posted 3 years ago

“Every item inhave bought has been of good quality. Notification of delivery date is always received. Good communications Delivery always on time or even earlier! The person who delivers is always polite and professional. If item needs to be returned, it is collected and credited with no issues. Takealot's service is outstanding.”

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Posted 3 years ago

takealot is rated 2.6 based on 563 reviews