takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

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Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Under normal circumstances, I'm not unreasonable and would write a good review when it's worth it - because doing good business and empowering South Africa's economy, local business, or a 'Leading Online Store', in general, is something that matters. Here is where I draw the line! - disappointed with the customer service and overall experience, I have ordered from Takealot before and this is now the third time I find myself having to pay more*** and compensate for an extra cost without a transparent refund*** or even a way to make contact, after**** I had paid in full for an (Egyptian cotton linen set ) to arrive before I move - I set aside my own time and money only to find it canceled on the day of arrival and soon to be move. 1. No correspondence ahead of time. 2. Try getting in contact in general, it's nearly impossible. 3. I have now had to spend more! + 4. refunds???? nope - just credit towards your next purchase on finding a new set on *this platform* that now has an additionally longer waiting period. 5. The UX work that has been done across their platform saddens me, always considered it to be a trusted go friendly place to purchase from, but the reality is it's filled with so many dark patterns for short-term gain. This will lose trust in what you have going for you. Do the right thing and keep the people that use your service as something we can rely on. I hope to be updated as soon as possible. In closing, I hope that you consider those using your platform with respect, by showing transparency and reliability. Look forward to hearing from you soon.”

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Posted 2 years ago

“Don't shop with these scam artists!!! As a seller I've personally experienced the Bullshit this company puts it's sellers and ultimately it's customers through. I was quite happy selling through them before the COVID pandemic, as I could store my items quite affordably with them and there were no issues with deliveries or returns, as it was handled in house. Also they advertised for us for free, where as now we need to pay into an advertising account which is just a link to Google ads. Now they are withholding money from me and I've sent out over 6 of my products that were cancelled and I've never received my products back. Also made at least 3 successful sales this month but not a cent to show from it from Takealot. Also towards the end of last year in October i had all my products that I was storing with Takealot returned to me, as no one was buying my products. I had to raise the price of my items to ridiculous levels because of the extra storage fees, success fees and fulfillment fees that Takealot decided to start tacking on after the COVID pandemic (*seriously Takealot you're going to penalize us for being successful?). After I had these products returned to me, all these products (more than 98% of my products) were unbuyable and I was making no sales with Takealot since October in 2021 till March 2022. I couldn't get any responses from customer support and was sent a message in February apologizing to us sellers for the seller support services being unavailable for almost 4 months due to the COVID pandemic. I was so pissed with them for this as they still charged me two months of fees, not to mention my bank charging me monthly fees the entire time. Also because they charged me two months of fees I owed them R753, which they then added R2400 for unpaid fees. Now all my sales are being paid to pay back these pieces of GARBAGE!!! I really thought all these problems would end when I started doing leadtime orders, not realizing the horrors that awaited me. You have to pay for delivery fees for the product out of pocket to deliver the product to JHB or CPT. This would be fine if most of my sales would be in Cape town, but more than 90% of my sales are to JHB, where I need to pay R150 just to ship one item to Takealot. And Takealot has the audacity to charge customers for shipping and then keep all those profits for themselves, while making us sellers ship out of pocket!!! Why Takealot do you work this way? There are 3 possible solutions to this issue. 1. Let sellers deliver to their nearest DC and you transfer it to the other DC using an INTER-DC transfer fee (right now as of 2022 it's still R7). 2. Pay us sellers the shipping fee the customer pays. 3. Get out of the way (give us the customer info directly and let the sellers deal with the customers and send the products directly to the customers). I cant keep doing business this way!! FUCK YOU TAKEALOT!! I WISH YOU PEOPLE WOULD GO COMPLETELY BROKE ALREADY!! FUCK YOU TRY SCAM ME LIKE THIS!! FUCK ALL OF YOU IN THAT COMPANY!! KARMA IS GOING TO KICK YOU ALL IN THE BALLS!! NEVER EVER SELL THROUGH THESE PEOPLE, THEY ARE TRYING TO SCAM SMALL COMPANIES OUT OF THEIR MONEY!!”

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Posted 2 years ago

“Takealot people I hope one day you guys will put this art supplie in the app it's called copic sketch not copic Caio pleas can you also put the skin tone set of copic sketch I love the app I hope you have a blessed day 😊😀”

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Posted 2 years ago

“In the last 6 months, I have had to return a total number of 6 products that suddenly stopped working. The inconvenience with this is that the return process is tedious and long. Then I have to wait days if not weeks for a replacement. It's completely unprofessional.”

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Posted 2 years ago

“We order 23 April. Today 12 Mei still waiting. No feed back, nothing. I feel Take a Lot do not worry about customers.”

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Posted 2 years ago

“Ordered a hair product - changed my mind as when I looked at the product, seems completely different to what is advertised. Logged a return which was collected 2 days later and nobody bothered to contact me about the status of the return. After following-up, have been told its declined due to 'not being sealed' or 'broken packaging'. The product came in an open plastic bag in a box - nothing would have been broken anyway. Disgusting service - last time I will order from here. Too bad they've gotten too much of a big head for customer service !”

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Posted 2 years ago

“Bad delivery service!!! Keep on saying they tried to deliver but couldnt be reached. BS!”

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Posted 2 years ago

“Very disturbed about your misleading Mother day marketing strategy on whattsapp. May 2022. My perception about takalots integrity Is damaged 💔”

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Posted 2 years ago

“I have had Now 3 separate incidents where the driver never contacted me but stated i was unreachable??? Today was the last straw i took of from my work to make time for my deliveries as i cant take delivery at work! Take a-lot could even assist me doing another delivery the same day.”

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Posted 2 years ago

“I ordered a pair of corsair headsets for Christmas in March it stopped working and I arranged to have it replaced they sent a message to say they will collect it on the 04 Mar 2022 which they did at 0941am. A few days later I got an email saying that the return has been cancelled and when I called them and done follow up after follow up they tell me after a month of no reply ohh our warehouse dont have it. Funny part is I got an sms say they collected the item. I called again today and I was told that I will get feedback by 7pm and still no feedback again the girl who ignored my email and she would get back to me emailed me for the first time since 13 March 2022 since I said I'm going to report her to her management and that their staff is incompetent. I'm still waiting on feedback its like they think I'm lieing about this.”

takealot 1 star review on 19th April 2022

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Posted 2 years ago

“Opened the package and 1 of the shirts were missing. Not buying anything from Takealot again”

takealot 1 star review on 17th April 2022

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Posted 2 years ago

“They are ok but do not post bad ratings foe product so now I have to assume that in teality products are rated worse than what they display. Also it feels like the quality of products is declining and you should mot buy any products you have to put togeyher from them. The worknamship & quality is bad and they will not post your rating so you can not warn others.”

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Posted 2 years ago

“I regret I ever used this company, never again , please support the small businesses and let Naspers feel the power of the many. I hate big business, they are bullies and do not give a damn,just give us your money!!”

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Posted 2 years ago

“Firstly you wait for two weeks for an item then when you get it its totally the wrong colour .... Then the pathetic client service you receive from them .... ACCOUNT CLOSED!!!!!! BYE BYE”

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Posted 2 years ago

“Amazing sevirce goods got there on time”

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Posted 2 years ago

“I ordered and my date was today they changed it to early delivery and they didn't but they made sure i received my package the following day in good condition and exactly what i ordered....i must say when your package doesn't arrive the the day promised frustration and anxiety kills just ruins my day..... i must say i have never had any problem b4 this was the 1st time and it was all sorted😀”

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Posted 2 years ago

“I have ordered from takealot for years never had a issue and after my last purchase I never order from them again . First of all I order a product and what was advertised is completely different to what I ordered . Talk about false advertising.The customer service is shocking . Once I receive my credit and order something else this will be the last time I order from them again .”

takealot 1 star review on 22nd March 2022

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Posted 2 years ago

“I am happy with Takealot...... I have been ordering from them for a while now and I have never been disappointed........ I am a happy customer 🥰”

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Posted 2 years ago

“I brought a product from takealot and on receiving the product it was not at all like what was advertised on takealot. I ask for a replacement of the product, I received the same product once again. The service that Takealot provides these days are very poor. And until now I'm still waiting on them for a response.”

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Posted 2 years ago

“I purchase from Takealot regularly. Recently I received a product that was broken but haphazardously repaired. The replacement was not much better. They refused to publish the review. Understand the reviews are not a true reflection of the product and Takealot actively skews those reviews - which is not too honest so can they be said to deal with their clients in good faith? you decide.”

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Posted 2 years ago

takealot is rated 2.5 based on 569 reviews