takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Best service provider Return policy is 5 star”

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Posted 8 months ago

“quick deliveries, expensive but not outrageous. shockingly bad refund/return service + very difficult to contact. no support email or phone numbers on their web page. the 2024 phone number is 087 362 8000. ordered 4 "flame tamers" for a gas braai, only 3 arrived, but was billed for 4. i contacted them immediately, with photographs of the package. after struggling with 3 or 4 non-responsive call center calls + emails to resolve this i gave up + logged a return. after the return was processed i was credited for 3 items, not 4. this set off another series of unresponsive calls + emails. finally resolved after weeks + weeks. i now go out of my way to avoid using takealot”

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Posted 8 months ago

“This was my first time ordering by Takealot and Im so dissapointed. I ordered a perfume only for Takealot to send me stickers can you believe this. It already showed me the poor standards that this company go by and just like that I will maybe never order again from them.”

takealot 1 star review on 25th July 2024

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Posted 8 months ago

“On an order of 4 items 2 were incorrect. I ordered a Paw Patrol Taking Chase plushie for my son's birthday and what I received was a cheap knock-off. It is nightmare inducing! It cannot talk like advertised. It looks more like a Chihuahua than an Alsatian. My son would be traumitised if I had to give him this monstrosity! I also ordered a balance bike for him in green and brown and they delivered the wrong colour! Its black. If I wanted a black bike, I would have ordered a black bike! They are easy to complain about Temu and Shein undercutting them but Takealot cannot even get a simple order correct! I have never had ANY problems with my Shein & Temu orders. Will not order from Takealot again.”

takealot 1 star review on 10th July 2024

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Posted 9 months ago

“Takealot has launched a subscription service and ever since then their orders take up to 3 weeks to be delivered. Even if it says 3-5 days for delivery after payment an email will be sent confirming your order with a delivery date that's 2 weeks or 3 weeks from date of payment. It almost a scam what they are doing”

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Posted 9 months ago

“Criminal drivers, packages get stolen now and you are less likely to receive any help.. Used the app for years, now they just hire anyone (criminals).. If you don't believe me search for any email or phone number to report a scam, fraud or theft... You won't find any.. Hence the drivers get away with it.”

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Posted 9 months ago

“We bought a Samsung Fold 5 in November 2023. Worked very well but in June 2024 the screen lifted where the fold is. This is obviously an fault with the phone. There is no damage to the phone, the screen just lifted because of the fold, and now it doesnt work. It has a 2 year warranty. It was returned to takealot and email after email go unanswered. I did not expect this from them. All emails go unanswered. We have always used takealot because of the service but after this, we will not use them again and the more reviews I read the more I see that I am not the only one being ignored. MRRN-GVRN4-B9QM”

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Posted 9 months ago

“On 9 May 2024 I ordered coffee beans and ribbons from takealot.. The coffee beans is a non-returnable item. I paid R958 for the coffee. Instead of delivering coffee beans and ribbons, takealot delivered dog collars to my house. I logged a return and returned the dog collars, and takealot send the ribbons, but never the coffee beans. Since the one item I purchased was "non returnable" they took the money and there is no way to get it back. I contacted them many times on the customer care link, but they NEVER get back to a person. There is no phone number or live chat option anymore - customers are at their mercy and if they don't call you back, you simply have no recourse. On the website there is no way to even follow up or check on the tickets I logged. There is no way to contact management!”

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Posted 9 months ago

“Disgusted with Takealot return service ! I ordered an expensive cellphone case and unfortunately ordered it for the wrong cellphone make. When the item arrived it was already opened with the seals and packaging in poor condition. When wanting to return the item they have declined the return due to opened seals on the box which is how we received it! They refuse to refund me, credit my account and have not returned the item either. So they have essentially taken my money without actually providing anything in return. I also had to phone the call center to find out why the return could possibly have been declined as no follow up email was sent to me regarding this.”

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Posted 9 months ago

“When I ordered online, it stated that collection next day I get there, nothing but in 3 days I'm unhappy They must be aware of Amazon's interest in SA, gone will be their numbers”

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Posted 9 months ago

“Collected and returned product on 2 June at Somerset West. Still waiting on refund. Get email every day to give banking details???”

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Posted 10 months ago

“The best place to shop”

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Posted 10 months ago

“I ordered a few items. One of the items was missing from the package and I logged this with Takealot. I was told they would investigate and revert. Now 3 weeks later, no update or response back when I query the status of the complaint and replacement of the missing item. Takealot | Return Status Update | MRRN-8568D-GZWE”

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Posted 10 months ago

“Shocking client service. I bought an iPhone 13 pro on takealot. The camera lens fell out within the first month - I returned the phone seeking a new phone. The return was declined and I received phots of a damaged and cracked phone. I sent 10 emails, made telephone calls and explained that I deny damaging that phone. - if I had damaged it I would have simply claimed through my insurance., which now I cannot as I did not damage the phone. I asked in each mail that someone should contact me on my cellphone - no one did. I was left with one liner replies and a quotation of the return policy. I expected better from takealot and I am not satisfied with how they dealt with the matter. I refuse to accept that damaged phone. Shocking client service.”

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Posted 11 months ago

“Very good service from Mr rose takelot driver excellent service ontime very friendly working atlantis area .keep it up Buddy”

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Posted 1 year ago

“Return reference MRRN-H6ZG8-VMGE, The product was a Mastella 3 in 1 baby swing. It stopped working while still under warranty. The coloured front desk guy with the tattoos and silver teeth kept blaming me for not logging the return even after I had told him that I logged it on my laptop on their website twice and it was not captured. This person does not no how to talk to people and kept escalating the situation, kept telling me I did not log the return. I told him I can show him the screenshot if he wants it and he didn't, just said I didn't do it. I asked what bearing does this have now? What will arguing over it achieve? He seemed to finally calm down and help me log the return on my takealot app. When the item was returned, takealot said I damaged it, that there's visible damage (there isn't any). I asked for pictures of this "visible damage" after which they changed their tune and said it should've been returned within 7 days if it was defective, that the product was 120 days old and asked for an address to send it back to. After which I notified them that the warranty is 6 months on the product and again asked for for pictures of the visible damage to be sent to me, and I gave them my address for return of the product. The person handling my returns just responded asking for the address again, meaning they did read my email properly. It was all good with takealot for the better part of a decade until it was the first time I ever tried to return a faulty product. Where are the pictures of the damage? What about the warranty? The handlers of my case were Tsakani V and Luchulumanco M. Never again will I use takealot. No accountability, not willing to listen to the customer.”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“Reported to the CGSO for bad business practice. We purchased a Toshiba washing machine a year ago and the drum belt snapped last month. We sent it in for repairs (MRRN-J7PBB-VEJ6) and, after much back and forth for thirty days, have now been told that a refund has been granted instead of a replacement. They have done this because they know the machine now costs twice as much! Disgusting service!”

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Posted 1 year ago

“Cant wait but we love taking your money I am one that spend - over spend at takealot and today a got call from the office not even the driver that they are at my home i ask to wait 10 min as we on our way back (fetching kid from school) - firstly she puts down the phone in my ear - then they left thats just rude as f&*! - i did call back and cancel this i mean are you serouis are you going to miss 10 min - must have been missing lunch then - this is horrble service - rude service! lindy K | 29 Jan 2024”

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Posted 1 year ago

“Avoid Takealot future shopper,you will have a terrible shopping experience.”

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Posted 1 year ago

takealot is rated 2.5 based on 579 reviews