takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how takealot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used a '1 use' voucher to perchase an item from Takealot and have it delivered to the Potchefstroom pickup point. I arrived at the pickup point at 16:00 on the day before lockdown and was refused entry and told takealot would deliver the parcel to my physical address instead and I was not allowed to collect it. I contacted Takealot to confirm this and was informed that my order would be cancelled and refunded. I used a one use voucher which is now no longer valid. Never recieved communication that the pickup point would be closed, only that my parcel was ready for pickup. Very disappointed. How can takealot staff just decide to close shop and refuse service without notification or explanation. (71155456)”

Helpful Report

Posted 4 years ago

“It's impossible to contact Takealot. Why can I not just speak to someone on the phone?”

Helpful Report

Posted 4 years ago

“My order 70912898 was supposed to arrive on 16 March 2020 it didn't arrive and no one bordered to call or notice me I had to spend my own money to call Takealot they give me run around until friday the 20th of March, than they have a nerve to tell me my parcel will b arriving on the 24th March Tuesday they don't even show remorse , they treated me like a wild animals even utters discriminating word I can't even say”

Helpful Report

Posted 4 years ago

“I received an sms saying that I missed the delivery when I was at the premises from 8am with 4 other people. The driver made a pathethic attempt getting here, plus Takealot does not answer their telephone and emails. Superbalist is just as bad.”

Helpful Report

Posted 4 years ago

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

Helpful Report

Posted 4 years ago

“No regulation of prices are done. With corona items doubled in cost overnight. You are a embarrassment!!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“The Delivery came to deliver my items but then he had to go back because he forgot one of my items.then My delivery was postponed tomorrow and reason was that I wasn't available to accept the delivery.”

Helpful Report

Posted 4 years ago

“I placed an order through Takealot on 5 March 2020 for the wireless Romoss 10W QI selling at R369, however the order was canceled on 12 March 2020 claiming there was "no stock". However the same item was selling yesterday (12 March 2020) for R509 and today (13 March 2020) for R487. How is this possible? This is extremely shady on your part! This is extremely dishonorable from your side.”

Helpful Report

Posted 4 years ago

“Shocking misleading information from Takealot My new Hisense guaranteed for 4 years has been diagnosed as faulty by the Hisense engineer - which process took months to get the report! Then they told me to get it collected by Takealot who had told me they would replace it as advised by Hisense, and now they are telling it it will take up to 3 weeks to get a replacement! I want a refund and then I can start over again but I am getting major hassles with them. Pathetic customer handling after I was a told twice that it would be sorted out in a few days.”

Helpful Report

Posted 4 years ago

“Returned the product same day as it was not what I saw on the website. They promised to collect next day. I have been waiting for more than a week with no clear updates. They are famous for dirty tricks”

Helpful Report

Posted 4 years ago

“Delivery services not innovative, the sms for delivering before 5pm does not work. My day cannot stop because I ordered something, allow customers to make personal arrangements for deliveries. We have technology, let's use it. Also poor service from some of your delivery staff, terrible attitude.”

Helpful Report

Posted 4 years ago

“I had a friend buy me a voucher and it took like 2 weeks for different people to tell me different things about why it wasn’t working. It still ended up not working because we had followed all their dumb instructions. Such a long, painful and frustrating process. I was really let down by Takealot and how unseriously they obviously took my issues.”

Helpful Report

Posted 4 years ago

“I ordered about 70 kgs of dog food. The next day I went back on the app and saw my order was cancelled, apparently, they ran out of stock? what a joke and a lie, the lady I spoke to said they had no stock yet when I ordered. no one sent an email to say that the stock was finished. when I phoned again just to see if they had stocked the next lady said there was but with a hefty price. so i am assuming take lot made a price error lied and said they ran out of stock and didn't want to sell it at the price advertised! horrible experience. ill be using pet haven from now on”

Helpful Report

Posted 4 years ago

“I am really so upset with takelot. I am a student, and my order for my books was placed by takelot. I am supposed to receive 14 books and only received three. The email I received states " One of the items in your order was not available at our warehouse and although your order was placed, we were waiting for it to arrive." Yet I only received 3 books, still waiting on the rest (11), and I'm now behind because I cannot complete my assignments without my books. I'm not even getting any response on my emails. Totally disgusted in the service!”

Helpful Report

Posted 4 years ago

“Wow... unbelievable! I placed an order yesterday and received my package today, even though it was estimated to be delivered after 2 days. I'm impressed 😊 Keep up the good service.”

Helpful Report

Posted 4 years ago

“Three individual days have said they would be delivering FNB Credit Card - Three individual days - no show and then we get another phone call "we would like reschedule" - BTW a reschedule is before the event - not after - useless”

Helpful Report

Posted 4 years ago

“Takealot has a 21 day promise on returns, the promise is that if the item is not fixed/repaired within 21 days, they will credit/replace your item. 23 days have passed, but I have not received my refund as per they 21 day "promise". Now they are throwing bureaucratic reasoning my side. Don't trust their 21 day promise.”

Helpful Report

Posted 4 years ago

“Very much pleased as a this is my first time, surely not my last using takealot. Product arrived on time, hours earlier actually. Satisfied with packaging, communication and delivery!”

Helpful Report

Posted 4 years ago

“I have used Takealot a number of times, and no hassles, but recently bought a printer for my business, knowing that my contract expired and having a 3 to 5 day deliver, would work out fine. Unfortunately the 3 to 5 day delivery turned to 16 days with different commitments from Takealot every day that delivery will be same day still nothing. I did not buy from the deliver company but from Takealot, they should sort this,In the meantime ,my contract printer was collected and since the 4th February I have no printer and this is resulting in the work load piling.”

Helpful Report

Posted 4 years ago

takealot is rated 2.5 based on 569 reviews