takealot Reviews

Name: takealot
Rating: 2.51

2.5 Rating 579 Reviews

37 %

of reviewers recommend takealot

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Metrics

2.5

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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takealot 1 star review on 27th January 2025

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takealot 1 star review on 10th November 2024

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takealot 1 star review on 25th October 2024

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takealot 1 star review on 25th July 2024

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Anonymous // 01/01/2019

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“I paid R1000 for vodacom airtime through Takealot and they emailed me a voucher that had already been redeemed. I have since logged 3 complaints (14434553, 14428890 and 14511383) over the last 5 days and no one has got back to me. Shocking service from Takealot. I will never support this unethical company ever again, they have blatantly stolen R1000 from me and can't be bothered to take it seriously.”

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Posted 4 years ago

“I ordered my Calculator on 6th of March but until today I have not received it and it is essential to me because I'm studying and I am struggling to continue with my assignments without my calculator and it was ordered way before the lockdown because of your late deliveries I'm still waiting your service is poor and I will never use your services again never!”

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Posted 4 years ago

“It's ok but some suppliers are selling fake items. Check the reviews of the product first before purchasing, those that do not have any reviews I recommend that you do not purchase those.”

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Posted 4 years ago

“Im never using this app again. I select a item not in a box, and they bring me an empty box. Very dissatisfied. I dnt understand why they will take this long to respond to email.”

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Posted 4 years ago

“I’m really not happy with takealot.com I placed my order 1st March so I can secure my business with unlimited WiFi, I bought a router and simcard and till date I haven’t received my order and my business is really suffering, I’m really not happy with their service”

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Posted 4 years ago

“I am horribly disappointed in Takealot and their poor customer service. In this time of state crisis. I ordered 4 products from Takealot on 20 March 2020. I waited for my order and never heard from a thing from Takealot. Today 12 April I go online to see that Takealot has canceled my order without contacting me to let me know. I contact them to find out what is happening and get told that my items are considered "not essential" so the full order was canceled and I can reorder my products. I need these products to generate an income. So they are essential for me. When I go back online to reorder takealot has changed the pricing and I am expected to pay in an extra R1300 ontop of the original price. All of this frustration could have been avoided had Takealot bothered to contact me regarding my order and my money. I will be taking my business else where.”

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Posted 5 years ago

“late delivery!!”

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Posted 5 years ago

“I was shocked to see that Takealot does not have a 5 star review. I have been buying from them for years and am pleasantly surprised everything at their efficiency and professionalism. My orders often arrive earlier than expected and I have never had an issue returning anything. Its the only online shop i truly trust.”

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Posted 5 years ago

“I used a '1 use' voucher to perchase an item from Takealot and have it delivered to the Potchefstroom pickup point. I arrived at the pickup point at 16:00 on the day before lockdown and was refused entry and told takealot would deliver the parcel to my physical address instead and I was not allowed to collect it. I contacted Takealot to confirm this and was informed that my order would be cancelled and refunded. I used a one use voucher which is now no longer valid. Never recieved communication that the pickup point would be closed, only that my parcel was ready for pickup. Very disappointed. How can takealot staff just decide to close shop and refuse service without notification or explanation. (71155456)”

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Posted 5 years ago

“It's impossible to contact Takealot. Why can I not just speak to someone on the phone?”

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Posted 5 years ago

“My order 70912898 was supposed to arrive on 16 March 2020 it didn't arrive and no one bordered to call or notice me I had to spend my own money to call Takealot they give me run around until friday the 20th of March, than they have a nerve to tell me my parcel will b arriving on the 24th March Tuesday they don't even show remorse , they treated me like a wild animals even utters discriminating word I can't even say”

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Posted 5 years ago

“I received an sms saying that I missed the delivery when I was at the premises from 8am with 4 other people. The driver made a pathethic attempt getting here, plus Takealot does not answer their telephone and emails. Superbalist is just as bad.”

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Posted 5 years ago

“How do we get our credit back - can you please refund us, as you did not have stock (AGAIN!) and we do not want to purchase anything else at this stage. Left FB Private mess on 11 March 2020, but still not read. This is the 3rd time this has happened, forcing us to purchase stuff we don't want with the credit, as you do not have email address nor contact numbers - no way of contacting you. Seriously? Are you thieves?”

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Posted 5 years ago

“No regulation of prices are done. With corona items doubled in cost overnight. You are a embarrassment!!”

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Posted 5 years ago

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Posted 5 years ago

“The Delivery came to deliver my items but then he had to go back because he forgot one of my items.then My delivery was postponed tomorrow and reason was that I wasn't available to accept the delivery.”

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Posted 5 years ago

“I placed an order through Takealot on 5 March 2020 for the wireless Romoss 10W QI selling at R369, however the order was canceled on 12 March 2020 claiming there was "no stock". However the same item was selling yesterday (12 March 2020) for R509 and today (13 March 2020) for R487. How is this possible? This is extremely shady on your part! This is extremely dishonorable from your side.”

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Posted 5 years ago

“Shocking misleading information from Takealot My new Hisense guaranteed for 4 years has been diagnosed as faulty by the Hisense engineer - which process took months to get the report! Then they told me to get it collected by Takealot who had told me they would replace it as advised by Hisense, and now they are telling it it will take up to 3 weeks to get a replacement! I want a refund and then I can start over again but I am getting major hassles with them. Pathetic customer handling after I was a told twice that it would be sorted out in a few days.”

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Posted 5 years ago

“Returned the product same day as it was not what I saw on the website. They promised to collect next day. I have been waiting for more than a week with no clear updates. They are famous for dirty tricks”

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Posted 5 years ago

“Delivery services not innovative, the sms for delivering before 5pm does not work. My day cannot stop because I ordered something, allow customers to make personal arrangements for deliveries. We have technology, let's use it. Also poor service from some of your delivery staff, terrible attitude.”

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Posted 5 years ago

takealot is rated 2.5 based on 579 reviews