takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how takealot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“@TAKEALOT plse may I ask for help finding my return that has been given to your courier on Thursday to bring to me, but nothing and R598 in merchandise is a huge amount for me. You are giving me the run around and I want the dog beds😭😭😭 Return MRRN-E6BZP-P7Z6 2 x Dog Beds”

Helpful Report

Posted 2 years ago

“Everything this you order now takes two weeks pathetic”

Helpful Report

Posted 2 years ago

“Takealot is deliberately i flating prices and falsely advertising special prices. I wanted to buy a memre airfoam premium classic pillow. It is losted for R1050. Actual price from other retailers is between R440 (Loot) and R550 (game, makro). Daylight robbery. Get it eight Takealot. Someone should complain wto the ombudsman for deceptieving customers with fake specials”

Helpful Report

Posted 2 years ago

“Best service I've ever experienced! I bought 2 tablets. On receiving them I saw the one's screen has a crack. I asked for a replacement on the 19th of July. The broken tablet was picked up on the 21st also is the replacement tablet delivered ! thank you Takelot of such good service!”

Helpful Report

Posted 2 years ago

“Just because I put in an honest review as to what I think of an item it is rejected. I buy a lot from Takealot but you are making a big mistake only publishing reviews you LIKE❗️ Takealot should cancel reviews in my opinion if only good reviews are published otherwise reviews are worth ZERO❗️”

Helpful Report

Posted 2 years ago

“Paying a monthly fee on an approved seller account and we can't even seller in stock goods due to lake of seller support, unable to transfer stock from one TSIN number to a other..... it has been 2 months that stock has been delivered at both DC's and we cant even do one sales... There is no escalation process then tickets are closed unresolved.”

Helpful Report

Posted 2 years ago

“As a first-time buyer, I'm impressed with the excellent service & speedy delivery from Takealot.”

Helpful Report

Posted 2 years ago

“TAKEALOT SERVICE IS VERY VERY POOR, I MADE A ORDER ON THE 17TH AND I HAVEN'T RECEIVED MY ORDER YET THEY KEEP ON SAYING THEY TRIED TO DELIVERY AND I WAS HOME THE WHOLE TIME”

Helpful Report

Posted 2 years ago

“I’m appalled at Take-A-Lot's service and attitude toward my elderly (78 & 72 year old) parents. They simply pass the buck and do not take any responsibility for the suitcases they had to return to them/us. Proof was given that takealot incorrectly took the wrong suitcases and then after sending us a photo that they received it, they all of a sudden couldn't find them - even after they sent a photo showing they have them. My parents have been e-mailing and calling takealot since the day this happened on 26 March 2022. On 02 April 2022 one of their agents sent a photo proving that our Private Suitcases (worth R5000 years ago when it was bought internationally) was received along with the other broken suitcases which we bought from them, that only made 1 trip then broke. What they didn’t bargain on is that my elderly dad always prints everything – so he printed the email sent with the photos proving they did receive the our suitcases sent to them incorrectly plus the broken suitcases that we sent back for them to replace. Now, if you click on the link of the original email that they sent with their image proving they have both our suitcases, one can’t access it. But we have the proof. Eventually they moved these cases from Somerset West Branch to Milnerton, where my brother in law went to that branch. The manager then said that he would love to give the suitcases back but unfortunately he cant because their company have a process to follow. What process? These suitcases belong to us. They've taken liberty with my elderly parents, passing the buck for months with no conclusion and lots of excuses. This is plain theft. My parents have really been patient but now we are doing what we need to do, in order for TakeALot to finally wake up and either return our suitcases or replace them or pay us the money of their worth, that it's worth now, not what it was worth years ago.”

takealot 1 star review on 24th June 2022

Helpful Report

Posted 2 years ago

“We regularly order through Takealot and I am truly satisfied with their service! At times we order from other companies too just to realize that we prefer the excellent overall service from takealot. If you had a bad moment with them, try again - you will not be disappointed.”

Helpful Report

Posted 2 years ago

“I got a message that my delivery would be today . at the end of the day I see that it has been delivered and that i had signed for it . THIS IS NOT TRUE . No delivery was made nor received . I have been on the phone since 5pm and cannot get through but phone message says they are experiencing high call volumes for 45 minutes . I am sure there isnt anyone manning the phones. I WANT TO KNOW HOW THEY CAN FRAUDULANTLY SAY DELIVERY WAS DONE AND IT WAS NOT”

Helpful Report

Posted 2 years ago

“Takealot is a slow burning rip off. I bought the AHD cctv 4 camera system from them. And kept the unit for a while as I was sourcing a security company to fit the system. When I eventually did fit these I learned that the unit received was incomplete as I had to purchase extra items - second power supply and some other cables. Even with the extras I had to buy to complete the product the camera system would not work. I eventually gave up and decided to return the product. Upon doing so, takealot refused to accept the return as they were insisting that the unit was delivered complete, which is a completely inaccurate. The manufacturer dispersed an incomplete unit which means I will be stuck with a faulty product which I have no use for. Worst part in this whole process communication is pathetic and they keep referring to the faulty product as if i have with me, whereas these were returned. To date my money has gone down the drain nor do I have the cameras with me to chuck in the bin. I await for the return of the garbage cameras with uncertainty. I have lost all faith in takealot after this incident. If you are looking for cctv camera system best go directly to a security shop. Takealot is a steal a lot... Run...i am beyond disappointed with how this incident has been handled.”

takealot 1 star review on 15th June 2022

Helpful Report

Posted 2 years ago

“Best customer service from Gaby at Kempton park pickup point, she's the best at what she does n treated me like a valuable customer. Service providers like Gaby are rare to find. Thank you n keep up ur good job.”

Helpful Report

Posted 2 years ago

“False product information When I post a warning it's rejected I wonder how many negative reviews are rejected”

Helpful Report

Posted 2 years ago

“False advertising & when you contact the contact center, terrible service and response provided is from a scripture.”

Helpful Report

Posted 2 years ago

“So i ordered something on takealot and i canceled the order on Monday and wanted a refund to my bank account and Takealot where i ordered from told me it has been delivered and my wife signed so i phoned my wife and she has not received anything so i told them and they said they will get back to me and its been 3 days and nothing. They just keep on telling me that they are going to let me know and nothing. They firstly comitted fraud and needs to be reported for using my wife's name falsely they are pathetic i have proof where they show it has been delivered in her name”

Helpful Report

Posted 2 years ago

“Used to be happy with takealot until I wasn't happy with a product ..I wrote my review and it was rejected...has the ANC taken over takealot in the past year..very dishonest to only post their good reviews...how can customers trust when the reviews are manipulated to only post the good reviews..then what is point then.... this is unacceptable ..they must fall”

Helpful Report

Posted 2 years ago

“the load shedding globes we purchased, do not work. false advertising!!”

Helpful Report

Posted 2 years ago

“Various/many products are more expensive than normal shops. Some sellers will sell a 6 pack of beer for the same price as a case of beer. How does Takealot allows this? Prices on products should be regulated, either below or the same prices as other businesses. I would think that the sellers would keep their prices below market prices to get more people to support takealot, but unfortunately this is NOT the case.”

Helpful Report

Posted 2 years ago

“Crooked deceptive and fraudsters in short definition of takealot ... ordered some medicine for R400 and sent me 10 rand booklet of introduction instructions of medicine , tired of asking refund but to no avail... I wish they were in some law abiding good justice system country I would take them to cleaners definetly.”

Helpful Report

Posted 2 years ago

takealot is rated 2.5 based on 569 reviews