takealot Reviews

Name: takealot
Rating: 2.53

2.5 Rating 569 Reviews

38 %

of reviewers recommend takealot

Company Reviews

Questions

Metrics

2.5

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how takealot made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

takealot 1 star review on 10th November 2024

Fasigh

takealot 1 star review on 25th October 2024

Anonymous

takealot 1 star review on 25th July 2024

Anonymous

takealot 1 star review on 10th July 2024

Nicky Maritz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor. Don’t use. Bought ebook. Crazy price as turned out and also they never gave me a refund but a book did not work!”

Helpful Report

Posted 4 years ago

“Used take a lot for the 1st time. I am very impressed. Their delivery was in 5 days, friendly driver, covid safety adhered to. And item was well packed. Just love the pre delivery sms's. I am really chuffed. Thank you Take a lot you guys are awesome.”

Helpful Report

Posted 4 years ago

“Bought an item online from Takealot before lockdown in March 2020, it was delivered to my work address. Item was faulty. In the interim the company I worked for, closed down permanently. I returned the full order by collection at my residence after I changed my collection/delivery address 2 months prior on their website and by notifying them twice via email of the new address. My clear instructions was a replacement and not a credit. I received a mail telling me they no longer have stock of this item. While on their website, I saw they advertise the same item. Notified them about it, they apologised, accepted. The item was to be replaced by delivery at my residence. Thrice the replacement item was delivered to my work address, a company that no longer exists. Remember, the faulty item was collected at my residence but the replacement item was delivered at my work address. How do you figure that out? Up untill today, 11 Sept 2020, still no replacement item and it's paid for. SERIOUSLY, You guys shouldn't be in business or fire the staff members that's not pulling their weight. These are the kinds of people that's pulling this country back instead of pushing it forward.”

Helpful Report

Posted 4 years ago

“I order 2 times now and not ones where they late or faulty product, u will recommend them anytime to anybody, thanks alot takealot, you guys are the best online store, i will order again from you, may God be with you all”

Helpful Report

Posted 4 years ago

“I've had the worst experience. They said they would deliver then say there was no one at home. Meanwhile my whole family was at home and here was no one. They promise same day delivery but it is only to lure you to buy. Rather go to a makro or game.”

Helpful Report

Posted 4 years ago

“Takealot won’t publish my review of a product. I have it one star due to misleading advertising. I find this very troubling as customers rely on reviews when they decide or not to.”

Helpful Report

Posted 4 years ago

“I ordered size 6 of Asics running shoe order number number 76005023. I have just received size 8! I waited 2 weeks for this shoe running with a painful shoe. Now nobody can help me. When I call the lady who delivered, she says she only delivers. What a horrible experience! I want what I ordered!”

Helpful Report

Posted 4 years ago

“Bad courier service. i still haven't received my parcel and am not able to track it because it says the parcel was delivered and it was not delivered. the urgent now says i will get it after 4 days, how possible is that if you have overnight courier services?”

Helpful Report

Posted 4 years ago

“Bad service. They place the supplier over the consumers.”

Helpful Report

Posted 4 years ago

“I would highly recommend rather making a purchase at Makro than takealot. They have failed in serving the customer and have taken the supplies word over the customer. Do not buy any electronic devices from them. I warn you as a takealot customer. Do not waste your money. You are not protected. They only protect their suppliers.”

Helpful Report

Posted 4 years ago

“Very happy.Very good company. Higly recomending.”

Helpful Report

Posted 4 years ago

“Disgusting service!!! I have been a customer for so long and now I have a problem with a short delivery and they are just not interested!!! 20 emails lata just wasting my time !!! Is this what happens when u become too big ??? U throw your customers away ??? Remember we make u big. I am very unhappy at the way I have been treated !!!”

Helpful Report

Posted 4 years ago

“Bought headphones from them last year, when they became faulty, they were replaced in less than a week. I would recommend them 100%. I shop with them frequently and their deliveries are never late.”

Helpful Report

Posted 4 years ago

“I bought a vinyl record from Takealot and returned it no less than 4 (yes, four!) times as the outer packaging/covers were damaged. What I found was that they only have 2 items in stock, both defective, which they kept trying to sell as "New". Every time I returned the item I notified them of the damage, and with the last 2 returns I told them that I have actually received that exact same damaged copy before, yet they did nothing about it and kept sending me the defective products. This means: - They do not read customer commentary when you return an item - They knowingly sell defective products as "New" - They are obviously a highly unethical business If you can find it somewhere else, do not buy it from Takealot - their average review score on this website is this low for a reason. And they do not even bother replying to customer complaints which should tell you all you need to know.”

Helpful Report

Posted 4 years ago

“I ordered globes they short delivered and broken globes and no answer when I phoned”

Helpful Report

Posted 4 years ago

“I have ordered and paid for my order but I have not yet received my order.. since it was shipped and it was supposed tobe delivered by 15 july.”

Helpful Report

Posted 4 years ago

“You should have a relook at your delivery company. Listening is a skill. Secondly you cannot cancel orders without the customers permission”

Helpful Report

Posted 4 years ago

“Ordered an air fryer from them. Delivered on time. Great company”

Helpful Report

Posted 4 years ago

“Ordered an air fryer from them. great product. Great company”

Helpful Report

Posted 4 years ago

“Made my order on 18 July and I was told I'd get it on the 23rd of July, my delivery didn't arrive they postponed every single day after that... They always reschedule... They aren't informative... The always make excuses... Their service is bad... I wouldn't recommend this service to anyone...”

takealot 1 star review on 26th July 2020

Helpful Report

Posted 4 years ago

takealot is rated 2.5 based on 569 reviews