thredUP Reviews

Name: thredUP
Rating: 1.59

1.6 Rating 121 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 121 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy anything here. Clothes are dirty and stinks!! Obviously not returns are valid for this…”

Helpful Report

Posted 4 months ago

“HOT JOKE! Do not buy from here. Delivery is by pony express. Takes forever. I bought a top labeled 'excellent' and guess what.... holes allover the back of it. Also, they won't show you the flaws if so described as to have staining. Show the stain!”

Helpful Report

Posted 4 months ago

“Don't buy from this site--they only give you credit, not refunds, for returns. I sent back two returns this month to Thredup. When you submit the return, Thredup asks you to choose whether the refund was to go to your credit card (and get charged return shipping) or to be given to you as credit. I selected refund but they gave me credit instead.”

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Posted 4 months ago

“They delivered to wrong address I want my refund I would never use them again they are a bad website”

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Posted 4 months ago

“The worst. it said excellent condition about the shoes I bought. They were so used.”

Helpful Report

Posted 4 months ago

“I send a full clean out bag, after 4 months i got pay $5.95. How ridiculous this is”

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Posted 4 months ago

“This review refers to purchasing only as I do not sell on this site. Takes FOREVER to receive your items! Unacceptable! I'm not waiting a month. Also, measurements are incorrect. I ordered a top that was 23" in length supposedly. Actual length 20". Sooooo.....buyer beware. Honestly a pathetic joke thrifty shopper site. Do not bother. I repeat Do Not Bother! They'll be out of business shortly, I'm sure.”

Helpful Report

Posted 4 months ago

“First it took 8 weeks to process the items that I sent it to sell. They want you to pay for expedited processing. The most expensive item, which was brand new, was not listed to sell. Per thier policy if you don't request unlisted items to be returned before you send the items they are disposed of. They give you such a low percentage of money back from a sale that buy the time you cover thier processing fees you are lucky if you make any money back. They have no way of contacting them if there is an issue. Never again. I'd rather take my designer items to Goodwill at least then I won't feel ripped off.”

Helpful Report

Posted 4 months ago

“Do not purchase from ThredUp if you live in Canada. I paid $30 in shipping - however ThreadUp did not include my contact information on my shipment… So Canada border control could not process the package. It was sent to Mississauga Ontario and I was told I needed to pay FedEx another $30 in shipping to have it sent to my house. In addition to that there was a $30 customs fee. In total, I paid $90 for shipping and handling.. customer service is nonexistent. I’ve opened a dispute with my credit card company to have the charges reversed.. Go to Poshmark instead..”

Helpful Report

Posted 4 months ago

“Now they charge an up front fee which is usually more than what you might earn on a 30 pound bag of clean quality items. Most of my clothes were not even listed. It is hardly worth the time and effort and Good will you put into trying to work with this company. Cleaning, folding, shipping and cataloging turns into a huge waste of time. You will feel better donating to the Salvation Army! I even sent in a brand new pair of Hermes shoes which just mysteriously disappeared. No explanation!! It is such a disappointing exercise in trying to do the right thing for the environment. It's truly TOO Bad!”

Helpful Report

Posted 4 months ago

“I had been sending in items to sell and they were doing ok price wise but then i sent in a high end bag that was listed and then disappeared with no explanation, I wasn’t even given the option of having the bag returned, customer service is non existent, also i noticed the payout wasn’t even worth the effort since they started charging a fee, I would say you are better off selling at a garage sale, i have since deleted my accounts”

Helpful Report

Posted 4 months ago

“Don’t waste your time. Either do Poshmark or just take clothes to a local shelter instead of PAYING to ship your items only to receive NOTHING in return. What a joke. There is little to no follow up from them and even the best clothes in the best condition sell for nothing.”

Helpful Report

Posted 4 months ago

“I took months for them to process my items. Customer service is completely non-responsive. When they finally did process my items they didn't even mention some of them and they split up one matching set without explanation.”

Helpful Report

Posted 4 months ago

“Terrible deal for sellers. My seven mint-condition, higher-end items (premium denim, dresses and more) only added up to a total of 21 dollars potential earnings to me. And even if they all sell, TU will charge me a $16 fee (on top of the upcharge on each the clothing items!) so I will get 5 bucks. Only if everything sells… and nothing has so far. I should have just donated them locally. Such a waste of time.”

Helpful Report

Posted 4 months ago

“Disappointing --- Sold 28 items with a payout of less than 130.00. Most were NWT and Torrid, a preferred brand. (item inc. LN Kate Spade Purse, a leather Sak- so imagine), I just noticed that a dress of mine that was NWT but not listed as such had sold AFTER my period for compensation. I think it's fishy ---. I ordered items 3x ---of that, only 2 items were what I'd call high quality, like new. Some of the other items, I have donated to Salvation Army. Will not use this company again ---- and hey, there really is no viable customer service. Wonder what happened to my unaccepted items? A lot of those were NWT, current styles ---- this is NOT for me, I'd rather donate locally! Suggestion: Favorite /ALL your own items so you can see if they sell AFTER the window and get removed from your ownership.”

thredUP 1 star review on 15th November 2024

Helpful Report

Posted 4 months ago

“I sent in brand name quality truly gently used clothes. I was aware of scale for pay out. But damn, seriously, only $1.54?? Not the higher dollar on scale? I knew I wasn’t getting rich doing this as shown on Today show. But come on. I should’ve just donated locally. AND THERES NO CUSTOMER SERVICE!”

Helpful Report

Posted 4 months ago

“This website is a total scam. Three weeks to get my order. Got sent one wrong item. Another was hemmed up so it was not a tall (BTW, if you brave the site when browsing items in pictures make sure you see the tag to ensure it is a tall as they have a lot of items posted as tall that are NOT). $4 "restocking fee" per item and then they want you to take shopping credit for a return and when you say no, they sack you a lot for the return label. And the quality of two of the items I bought certainly did not match the description of "new/tags attached" or "exceptional". Stay far, far away from this business.”

Helpful Report

Posted 4 months ago

“I was a faithful customer with this company for many years, probably since around 2015 or 2016. Despite all of the negative reviews, I tried to support this company as much as possible placing numerous orders. I had a couple of different accounts with Thredup from not being able to remember passwords. Nonetheless, my daughter who is currently in college decided to open her own account and placed an order. She used the discount code to place her first order. Now mind you, she is in college and I allowed her to use my PayPal account not to mention she lives 45 miles away from us but will use our address to get items shipped to our home (it's safer than using hers and getting them stolen) from Amazon and all the other companies that she has ordered from. Thredup went and canceled her order because she is using the same household address and payment method. They didn't even provide a reason in the email, she had to contact customer service service so that she could get an answer. Apparently, they can't afford to have someone using a discount code with the same shipping address or payment form. Really?????? They bottom line is that they are getting paid but apparently they can't afford allowing a discount when they are making a huge amount of money off of everyone else who sends them clothing that they don't even have to spend a dime on. I'm disgusted with this company and decided to delete my account and my daughter also deleted her. I will not EVER give this company any business nor will I recommend them to anyone. They lost a customer.”

Helpful Report

Posted 4 months ago

“I found some nice things but forgot to type in CHEERS. It looked like it was already discounted. It is not. I spent a lot of money. It is not possible to get help from this company. They have no real customer service. It lists websites and phone numbers. NONE of them allow you to ask for help with a purchase. They may say otherwise but it is not possible regardless how many times you try. Save your time and shop at a legitimate store with access to customer service when you need it. They do not value the individual customer regardless how much you spend. I am done with them as is my family and all my friends and clients. Bad will travels fast.”

Helpful Report

Posted 5 months ago

“Terrible!!! No customer service, no phone numbers for help, very sketchy business. I just received 3 shirts and they are all pulled and snagged- if they were mine I wouldn’t even donate them. I can’t find any info on the company except that I have to pay shipping and some other costs if I even try to return. I started the process but hit a wall when it said I didn’t have the correct shipping number. It is exactly copied from their email. Never again.”

Helpful Report

Posted 5 months ago

thredUP is rated 1.6 based on 121 reviews