thredUP Reviews

Name: thredUP
Rating: 1.58

1.6 Rating 124 Reviews

13 %

of reviewers recommend thredUP

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Metrics

1.6

Based on 124 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Email, Live Chat
Returns & Refunds
Returns Process	Could Be Better

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thredUP 1 star review on 23rd March 2025

Laura

thredUP 1 star review on 10th February 2025

Anonymous

thredUP 1 star review on 7th December 2024

Anonymous

thredUP 5 star review on 30th November 2024

Kim

Anonymous

Anonymous // 01/01/2019

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“Sent in designer wear, tags still on, among other garments in perfect condition. When all was said and done I made $0.97. 97 cents.”

Helpful Report

Posted 2 months ago

“This company are notorious fraudsters am a victim on this company from UNITED KINGDOM lost €76,000 in an investment scam from France. The scam involved a grouped of people who claimed to work from an office in United Kingdom,. I was a victim who was encouraged to invest in “with this company CALLED thredup-com” and initially allowed me to withdraw small amounts of money which built trust on me . After losing €76,000 to this company, they persuaded me to deposit more money of around 60,000 Euros which I did. When I realized it was a scam,and attempted to withdraw the whole profit of €136,000 from this company they blocked my withdrawal Despite providing evidence such as wire transfer details and conversations with the scammer, I was not able to make my withdrawals and has unable to recover my funds, I contacted the SEC and the FBI immediately I was referred to a recovery expertise called Ai xaLTD.COM anti fraud group of companies with the help of Ai xaLTD.COM, i recovered all my funds back and this company is under FBI investigations justice is sure !!”

Helpful Report

Posted 3 months ago

“OK to buy- DO NOT sell. Two months long wait to have inventory processed (an issue if seasonal attire has been included) and 15$ service fee. I've sold 2 items (in the past) and did not make any money(even though they were sold for over 20$ each). I recently sent in a slew of clothing that will not be processed for 2 months and will most likely "expire" . After contacting customer service, their only statement is that they are inundated with kits, and cannot help w/ this issue at this time.”

Helpful Report

Posted 3 months ago

“Thredup PHONE NUMBER +1 8O5 41O 56OO in fees and whatever you sell puts your balance negative until you've sold enough to cover that fee.”

Helpful Report

Posted 3 months ago

“Buying from ThredUp is fine, but DO NOT sell your clothes to them. They charge you $14.99 in fees and whatever you sell puts your balance negative until you've sold enough to cover that fee. ThredUp sold quite a few of my items for $20-30 but then my payout was less than $2 per item. The majority of my clothes "expired" and so I didn't make any money on them. ThredUP offered to send them back to me, but I would have to pay full shipping (on top of the $14.99 fee). Basically, they got a TON of my nice, brand name clothes for FREE and then kept 100% of money that they sold for. Never again.”

Helpful Report

Posted 3 months ago

“Very unprofessional service- the items of mine they did not use they refused to send back to me. Absolutely unacceptable.”

Helpful Report

Posted 3 months ago

“Do not order on this site!!!!!They are selling a lot of fake merchandise. I received a fake Gucci bag from Tokyo and they will not refund my money. It was almost $400. It was supposed to be a used bag and it was a new fake bag like you would find on the streets of NYC. I also received a fake Brandy Melville shirt and a pair of fake White House Black market shorts. Some stuff is real but do not take the chance. There are no phone numbers to call. Bad customer service!!!!!!!!!!”

Helpful Report

Posted 3 months ago

“I’ve bought stuff from Thredup before twice. The first time, my experience was ok. Two of the tops that I bought were described as “Excellent,” but one had missing embellishments and another had a tiny hole. Luckily, the flaws weren’t that noticeable, so I didn’t mind. An item that I bought was also wrongly labeled. I bought it thinking it was from Urban Outfitters, but it actually wasn’t. I didn’t do anything though. I bought again recently, and the experience was terrible. One of the items that I initially purchased turned out to be a fake Brandy Melville. Luckily, I emailed them before my order shipped, so the item was canceled. I also bought a pair of jeans, thinking that the condition was “Excellent” as I filtered my search results, but when I purchased it and refreshed the listing page, the item’s condition was changed to “Very Good.” Then, as if things couldn’t get worse, I also got sweatpants, which were listed as size 0, but when I opened up my package, the sweatpants were huge and plus sized. I immediately emailed them, but the response took forever. Fortunately they said they refunded me and allowed me to keep the item, saving me from returning it. While my issues were handled decently, there’s too many risks when it comes to purchasing on Thredup. Therefore, this will be my last purchase. Stay away from Thredup at all costs.”

Helpful Report

Posted 3 months ago

“I would have given zero stars if that was an option. Explain to me how I sent in 30 items, 17 of which were accepted and ALL of which were in impeccable condition (many never worn), and somehow ended up making NO money??? thredUp is a scam. Don't bother.”

Helpful Report

Posted 3 months ago

“First time ordering and they took my coupon out of my cart when I had problems with my login. I ignored it because I really wanted the item. Took them 5 days to tell me they couldn't locate the item? By the reviews seems like a theme. Is this company making money off keeping your money for a week before giving a refund 🤔”

Helpful Report

Posted 3 months ago

“I recently bought a few things from ThredUp. Only one of the items was as described. The pair of work out shorts was listed in excellent condition and the waist band was so stretched out that they wouldn't even stay on. Same for a pair of sandals. I reached out online and all I could get was saying how to return and how much shipping back would be, etc. So I took the next step to email staing the issue. I've now sent 4 emails with absolutey NO REPONSE BACK. I shold not have to pay for return shipping when what I bought was not described accurately. So now I'm stuck with these things and WILL NEVER buy or recommend ThredUp to anybody. I'll stick with Poshmark and other sites. This was a huge disappointment and lack of any type of customer service.”

Helpful Report

Posted 3 months ago

“I only shopped once but I never will again. The stuff isn't very cheap eventhough I got everything supposedly at half off. I bought a pair of Ralph Lauren pants that were listed very good and it is missing the button. If I had paid $4 for pants without a button then sure, I can fix that and be happy about it but I paid $18. Then I got a faux leather skirt with the tags still on and when it arrived, it had a hole that looked like a mouse had eaten through it. I spent over $200 on this stuff. Now that I'veseen the items, they should have been priced no more than $8 each. I feel like the thrift influencers are getting kick backs because the quality is not there. I'll stick to going inside the thrift store so I can inspect items myself. What a rip off!!”

Helpful Report

Posted 3 months ago

“Yes, this is the second time I placed an order they said they don’t have the item they will refund me the money back they never did.the item in question this time is YAH7C31ZZJTA. Please I need my money back its $28.88”

Helpful Report

Posted 3 months ago

“I have been a buying and selling customer for many years. However, that ends now. I send back more items than I keep now due to poor quality, size issues or poor descriptions. Selling is no longer worth it to me. The handling fee is ridiculous because that should be their cost for doing business. My portion of the sale price has gotten smaller as well. Plus, they pay me nothing for some items that they sell but claim are not brands they pay for. There is no longer any advantage to me to sell here. This was a fun, profitable resale option in the beginning. Not Now! I don't recommend buyig or selling here anymore. Too Bad”

Helpful Report

Posted 3 months ago

“Ensure you record all your expenses, thredUP CustOM'er SERV'ICE +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢' thredUP PHONE NUMB'ER +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 even the small ones. By closely monitoring where your money goes each month, you gain valuable insights into your spending habits and identify areas where you can cut back. It can be a big eye-opener. For example, you may notice excessive spending on dining out or coffee, which can then be adjusted to redirect funds toward savings.”

Helpful Report

Posted 3 months ago

“Don't expect to make any money on your clean out bags- after multiple sales of .28 to the most pay out 1.61 - I will owe them money ! better to donate or sell yourself!”

Helpful Report

Posted 3 months ago

“The restock fee makes returns pointless. I bought an item for $13, but it costs $4 to return it PLUS an $11 shipping fee..... so there really is no point in returning it as I wont get any money back. That makes it really hard to shop because you dont actually know if the items fit you.. Only way to know is to try it on. While I love the idea of thrifting, this isnt saving me any money. Sorry, wont be shopping again.”

Helpful Report

Posted 3 months ago

“I bought three items. Only one was as it was described. The running shorts were listed in excellent condition and the waistband was completely stretched out and were useless to me. Same with the pair of sandals. The straps hung from my feet. I reached out by chat first, got nothing. Have sent three emails now with no response. And of course when I go back online, they say the return window has closed. I won't ever buy or refer after this I'm not even going to take the time to upload photos as I'm so over this site”

Helpful Report

Posted 3 months ago

“I’ve been a loyal customer for years and recommend this site to everyone I know. However, my most recent order was for an event coming up and they cancelled my order without letting me know. The lack of communication around this issue makes me not want to buy again since I now feel anything could be cancelled/refunded at anytime for no good reason. I will have to rush and find a dress elsewhere and will not be buying from thredup in the future.”

Helpful Report

Posted 4 months ago

“A setting (or backdrop UberEATS CUSTOMER SERVICE +1 8O5 41O 56OO ] UberEATS 𝗣𝗛𝗢𝗡𝗘 𝗡𝗨𝗠𝗕𝗘𝗥 +𝟭 𝟴𝗢𝟱 𝟰𝟭𝗢 𝟱𝟲𝗢𝗢 ) is the time and geographic location within a narrative, either non-fiction or fiction. It is a literary element. The setting initiates the main backdrop and mood for a story. The setting can be referred to as story world[1] or milieu to include a context (especially society) beyond the immediate surroundings of the story. Elements of setting may include culture”

Helpful Report

Posted 4 months ago

thredUP is rated 1.6 based on 124 reviews