“I bought three items. Only one was as it was described. The running shorts were listed in excellent condition and the waistband was completely stretched out and were useless to me. Same with the pair of sandals. The straps hung from my feet. I reached out by chat first, got nothing. Have sent three emails now with no response. And of course when I go back online, they say the return window has closed. I won't ever buy or refer after this I'm not even going to take the time to upload photos as I'm so over this site”
“Iβve been a loyal customer for years and recommend this site to everyone I know. However, my most recent order was for an event coming up and they cancelled my order without letting me know. The lack of communication around this issue makes me not want to buy again since I now feel anything could be cancelled/refunded at anytime for no good reason. I will have to rush and find a dress elsewhere and will not be buying from thredup in the future.”
“A setting (or backdrop UberEATS CUSTOMER SERVICE +1 8O5 41O 56OO ]
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“Do not use this website. You will not get what you ordered. The items are mis labeled mis sized and everything. They will offer the option for returns but at a cost to YOU or a credit that if you use it you will still end up spending more money to use your credit. Thred Up is a rip off.”
“I only buy items marked excellent or very good. That being said, their idea of very good is actually very bad. Purchased a Ranna Gill blouse for $19. which retails for $250. marked very good. The blouse had an area of fraying on the front with a huge black repair patch on the underside. Visible at 100% as the blouse was of thinner material. They won't mention these flaws on their site. My advice~only do excellent. Anything less is usually not acceptable and looks like you had it 50+ years.”
“The scale is intended to thredUP CustOm'er SER VICE (8O5' 41O) 56OO ThredUP{PHO NE NUMbER (8O5 41O) 56OO' be logarithmic, similar to the moment magnitude scale that is used to describe the comparative magnitude of earthquakes. Each increasing level represents an accident approximately ten times as severe as the previous level. Compared to earthquakes, where the event intensity can be quantitatively evaluated”
“I have sold 13 items on this website and should have made money from them but apparently after giving them all of my items for free to sell they have an additional service fee so I am getting $0 for any of it.
DO NOT SEND THEM YOUR THINGS. Facebook marketplace is a better way to go if you are trying to actually earn some money.”
“I used to love shopping here, after my last 2 ordersβ¦.my money will be going elsewhere. Horrible product representation they do not refund you. They give you a credit so you can go in and buy more stuff that is pure garbage even when you clearly mark new with tags I got a pair of shoes that was supposed to be new with tags and it looked like someone had just ran a marathon in them. Their standards and quality has dropped to an unacceptable level.”
“After months of waiting for them to go through items I sent, they said never worn items were showing wear and piling. A dress worn once they didnβt accept. Iβll just donate in the future being that the few items that sold paid pocket change.”
“Linear algebra is central to thredUP C UstOm'er SERVICE ;805 41O 56OO; PHONE numBER"; almost all areas of mathematics. For instance, linear algebra is fundamental in modern presentations of geometry, including for defining basic objects such as lines, planes and rotations. Also, functional analysis, a branch of mathematical analysis, may be viewed as the application of linear algebra to function spaces.”
“I sent in a Clean Out kit with 13 items which I photographed so I know what was in there. Only 11 items were shown to have been received (two weren't "eligible" which is untrue since they were Talbots Outlet items which are definitely accepted).
The upsetting issue is the two "missing" items were a brand new pair of Talbots jeans and an authentic Dooney & Burke handbag which I paid over $300 for and used twice. It was in excellent condition and should've given me my biggest payout. WHAT HAPPENED TO IT?
The charges are ridiculously high and the payouts minuscule. Horrible company.”
“You get literally less than $1 to a few dollars unless it's a say Gucci or something very very expensive....... They do not give you enough for each sale. they get most!! I sent 3 boxes. should have saved and sold each item on ebay! :O live and learn”
“I bought a dress and pair of sandals for a New Year's party.
The was advertised as followed:
Intimately By Free People Cocktail Dress
Size M
Condition: excellent
Practically new: shows no obvious signs of being worn or washed.
The dress was damaged dress. The sequences on the dress are facing the wrong way and they are also falling off.
The sandals were advertised as such:
Chinese Laundry Final Sale
Size 10 Wedges
Condition excellent Final Sale
Practically new: shows no obvious signs of being worn or washed.
I am also sending back the gold sandals that are defective. One of the sandal straps has been stretched out and is impossible to wear.
I know the sandal was a final sale, but I do not need junk in my closet.
This should have never been sold.
I also so was $13.95 postage to send their junk back to them.
I will not be recommending this company anytime soon.”
“I hate this online store. I have never had this many disappointment purchases from online shopping in my life. The photos often do not look the same in person. Items don't fit. Things are much smaller than displayed or look worn out and in bad condition. I'm done with Thredup & wasting money on stuff I don't like or will ever use.”
“I've tried ThredUp several times now and am officially done with them. Items are mislabeled, returns are impossible, restocking fees, and no customer support. I like the idea but it is just not worth it.”
“HOT JOKE! Do not buy from here. Delivery is by pony express. Takes forever. I bought a top labeled 'excellent' and guess what.... holes allover the back of it. Also, they won't show you the flaws if so described as to have staining. Show the stain!”
“Don't buy from this site--they only give you credit, not refunds, for returns. I sent back two returns this month to Thredup. When you submit the return, Thredup asks you to choose whether the refund was to go to your credit card (and get charged return shipping) or to be given to you as credit. I selected refund but they gave me credit instead.”
