“Do NOT see on ThredUP. I've sent in 120lbs. of NWT and/or excellent condition items (Lilly Pulitzer, Michael Kors, etc.) and only made $350 of that thousands and thousands worth of clothes. Some of the NWT items were not listed as such (affecting the price/value). SO many items that they clearly sold (some of which were sold for over $20/each) were not eligible for payment.”
“Ordered dresses for labor day weekend. They refunded my order without an explanation and had to jump through hoops to get to a person. They accused me of having multiple accounts that didn’t belong to me and said thats why they cancelled the order for the coupon. I explained it to them, they admitted their error but refused to just simply reorder the listing telling me to wait 24 hours to reorder it myself. Told them I would take my money they didn’t want elsewhere. Very unprofessional business.”
“Thredup used to be a spectacular way to buy and sell your used clothing. But not now! I have been shopping Thredup for about 10 years. It has consistently gotten greedier and greedier. They are constantly changing their policies to benefit themselves. I sent a HUGE bag of clothing which they did sell for me but kept ALL the profit! Then I see they changed their policy again and did not accept any of the brands of clothing I sent. (90% of the items I had originally purchased from them). I am done. Hello Poshmark. Goodbye greedy Thredup.”
“Buyer beware! Of three items I ordered from Thredup, two are NOT what the information listed said they were. Both are on final sale, so even though the listing was incorrect, I can’t return the items. Also, this is not the first time I’ve ordered Thredup items that are NOT what the information listed said they were. I will not shop here anymore.
Practically new, shows no obvious signs of being worn or washed.
Actually this item is covered with hair, inside and out.
Thredup product 170814217
Size 4 (Petite) Cardigan
Actually this item is a Petite Medium
Thredup product 156346066”
“Sent in several items. DIdn't realize once they priced things most would sell with a 47% discount which meant I received next to nothing! Several items did not sell in 30 days so ThreadUp keeps them and continues to offer them for sale; of course these were the most expensive items! With over 35 items sent in including several name brand items with tags I only received $20.00!! DO NOT SEND IN YOUR CLOTHES if you actually want to make money”
“I saw some items I wanted at a nice price. Filled my cart, paid through PayPal they charged me double the price! I contacted them, they were, sorry can't do anything! Don't show me marked down prices and then charge full price! This is the second time I've had issues with this place. Just saying the measurements are all wrong on the jeans. I had to take pictures with actual measuring tape showing they got them all wrong, in order for them to take the return without charging me! Not impressed!👎👎👎”
“I tried to make changes on prices and other things they claimed I could control and I was not able to do so thru their system. I asked for assistance and did not get any. It's like they hijack your clothes and sell them however they feel and pay you pennies without your permission. Also when I went to cash out now they are trying to make me use the money that is mine to buy from their site. This is not legal. Don't trust them with your items”
“I placed my order on June 5, 2024 and it shipped on June 9, 2024. Tracking updated every couple days, but there has been no update to the tracking since June 14, 2024 and today is June 22, 2024. ThredUp had estimated my order to arrive by June 20 so when there had been no tracking update I reached out via chat on June 20. I was told they would email FedEx and email me when they had an update. They emailed me today saying they were still waiting and for me to let them know if the package was received. It hasn’t been and tracking still hasn’t updated. I replied back letting her know all the scheduled delivery dates FedEx has listed for this package since June 12 and that there still wasn’t any updates on the tracking since the 14th. I asked if I could please have my money refunded because it seems to me that my package is lost since it’s been so long without an update on the tracking. She replied back and told me I have to wait seven BUSINESS days and to reach out to them by the end of business on June 25. Just to chat with them the first time I had to wait over 45 minutes to get connected with someone so it looks like I’m going to waste another 45+ minutes on June 25 to ask for a refund because I don’t have much faith in the tracking updating or the order to suddenly arrive and be delivered without tracking updates.”
“They cancelled my order without any reason. Said I had to message them to ask why. This in itself is completely ridiculous, but I did want to know why I lost at least 2 hours of my life looking on their site for nothing. They didn't even answer me. I'm not trying to make another order if I don't even know what's wrong, but I'm really annoyed because I had ordered 5 or 6 things which I did want. I'll find them somewhere else, I'm sure. Like Mercari, Poshmark or someone else.”
“DO NOT WASTE YOUR MONEY. Extremely unreliable company. I placed an order of almost $100 and immediately realized it was going to an old address. There was no option to cancel so I quickly went to the chat support that instructed me to email support which I did. The next day the request was ignored and the order was shipped to the old address. When I contacted FedEx, they told me that the shipping method didn't allow for address updates. The company also got back to me three days later saying they could only help before the order is shipped, despite me doing so and that request being unanswered. So basically this company offers no protection for your orders regardless of the amount you spend.”
“Recently they lost a bag of designer clothing I sent them for selling. I stuffed the bag with my quality clothes and it was my first time attempting to sell with them. Julia the correspondent refused to file a claim through federal express. I was unable to do so because the smart label they sent me to ship the clothes to them belonged to thred up, so I couldn’t file claim on my end. Julia claims the package was lost but provided no claim number. I believe she never took the time to investigate properly and this is why she doesn’t provide a claim number”
“I wonder if this has happened to anyone else? I have been a good Torrid customer for a very long time. I recently lost some weight and had some nice clothes to re-home. I called Torrid and learned they had a buy back program through Thredup. I went online, got my label and shipped off a lot of pieces. This was in Jan 2023. I never heard anything so reached out to Thredup in June. I was told, oh yes, we have sold your clothes and you are due over $100. You will hear from Torrid. Never did. In August I started calling and emailing. It was a vicious cycle. Torrid said Thredup would pay me and Thredup said Torrid would pay me. What a scam. No ind paid me. I continued to appeal to Torrid and gave them every opportunity to make it right. I never even received the courtesy of a reply. I don’t shop Torrid now since running a scam on their customers. I am very disappointed in both organizations. Can’t stand a liar!”
“ThredUP is a scam, only allowing half of your clothes to go through. To clarify, my last box of clothes I sent to them were all brand new, never worn, never washed, with no defects and I took pictures of the inside and outside to prove it before sending the clothes. Two of the items I sent were a vest/pants set, but they only accepted the pants. Their excuse for only accepting half of my items was that they had too many of that type of item. WTH! It was a set, and there is nothing in their rules that they may reject clothing because they have too much of an item.
They also shortened the sale window, and changed the rules for reclaiming the clothes that did not sell. A few years ago, this site was different but with all these changes, and made up new rules not written anywhere they are officially a scam now.”
“So far so good - ordered 3 times, and received very nice pieces. I'm returning some items on my 3rd order since the belt was missing on a dress upon receipt (so sad - really thought I'd like that dress) - so hoping no issues - we will see.”
“There are very precise in there description of the clothing quality and state. I was able to buy a dress (new with tags) that came in excellent condition exactly like they described.”
