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Toolstation UK Reviews

3.7 Rating 693 Reviews
67 %
of reviewers recommend Toolstation UK
3.7
Based on 693 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Toolstation UK 1 star review on 18th December 2024
Anonymous
Toolstation UK 1 star review on 28th February 2024
TAKA
Toolstation UK 1 star review on 28th February 2024
TAKA
Toolstation UK 1 star review on 28th February 2024
TAKA
Toolstation UK 1 star review on 23rd February 2024
Charlie
Toolstation UK 1 star review on 1st January 2024
J RONCHETTI
Toolstation UK 1 star review on 27th July 2023
LEJ
14
Anonymous
Anonymous  // 01/01/2019
The lovely man delivered my item for me as he was passing ordered from M/bro branch as other were oos.
Helpful Report
Posted 4 years ago
Placed an order for a couple of items, for delivery, one part turned up, nobody informed me that the other item wasn't coming. After 2 live chats saying they'll chase and call me with an update, then 3 phone calls later one and a half hour phone calls, the best they could do was refund me with a £10 'Good Will' gesture which I had to ask for! Just checked my account, and all they have refunded me is the level set. Brilliant
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Posted 4 years ago
Excellent service as always from Toolstation Ayr branch. Nothing an issue, every click and collect ready within 30 mins. Keep up the good work.
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Posted 4 years ago
Fantastic service and help from Mike at the Hazel Grove store. Punch bag bracket is solid. Thank you!
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Posted 4 years ago
Ordered some items from Hazel Grove and was served by Mike. He was brilliant at explaining exactly how to use the items as I didn’t have a clue. Mike was patient and his customer service was next level. Punch bag bracket.
Helpful Report
Posted 4 years ago
Ordered some staff from Norbury Toolstation, received sms that it is ready to collect, when coming to pick it up they are saying not in stock , sorry... happened so many times before, also once they called to inform that my order is out of stock, but they can not refund automatically and I have to spend my time to visit their store i order to get a refund. Disgusting service, never buy from that shop again
Helpful Report
Posted 4 years ago
Quick click collect Cambridge branch
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Posted 4 years ago
Well done the Ross On Wye branch. Always good service and never have problems with orders. Keep up the good work.
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Posted 4 years ago
Ruislip branches waiting for my order about 45 min.... shame, never use again Order QWW366121830
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Posted 4 years ago
Through all the bad times right now this company as been absolutely great doing everything possible to make it safe when collecting your goods
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Posted 4 years ago
At Rotherham branch they are all very well mannered and very helpful. I would definitely say this company is faster and cheaper than screwfix. Over all I can buy anything from this shop and it’s never a problem if I need help finding products.
Helpful Report
Posted 4 years ago
Beware of this company and their robbing behaviour!! I returned a few items as wrong size, as they didn’t have correct size in stock they had to order for delivery, I asked if there was a delivery charge and was told NO. It was all put through and not given a receipt due to the virus. On way home I realised I paid far too much for items so returned to store to clarify, only to be told I paid £5 delivery and gesture of good will I could have a credit. Next day I needed more items so used the credit towards all the new items plus more. I’ve tried now to return left over unused items to be told I can only have £6 back from £16 worth of items because of the £5 credit note. Effectively stealing £10. I have also been up on a daily basis wasting huge amounts of travel costs due to being told different things with rules changing each time I go. No it’s not a lot of money but it is to them if they do this to a lot of people. This in my book is nothing short of conning and theft.
Helpful Report
Posted 4 years ago
Been trying to trace my order all week nothing. They put the wrong tracking number in, can't get a response from phone calls or emails and on social media just keep getting asked to DM my order number which I did days ago still no response! Go with screwfix less hassle contactable and faster delivery!
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Posted 4 years ago
I must say that toolstation is the best always friendly helpful and they got the all what you need at the right price... They stay open right through lock down too Fully recommend them..
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Posted 4 years ago
Many thanks to a very helpful member of staff at Tool Station Bourne. Without their help, I would have bought the wrong item.
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Posted 4 years ago
Have bought numerous items from Anniesland Glasgow store over last 2 months. The staff are excellent, very helpful, extremely polite and supportive with good advice. Well done !
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Posted 4 years ago
Had a faulty purchase took it back and they replaced it no quibble, top service as always ten out of ten
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Posted 4 years ago
I placed an order for tamperproof torx bits and informed they would be ready for collection in 10 minutes. The best service and price I have ever had. rated as OUTSTANDING. WELL DONE TO ALL. THANK YOU JOHN
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Posted 4 years ago
I ordered some LED bulbs from Toolstation for a partially sighted OAP I help, the idea being replacing some that she said had failed. Unfortunately when I went to change her bulbs those I ordered were "Warm White" not "Cool White" which she said were not bright enough to help her poor vision. I spoke with Katrina from your customer services and what a brilliant lady, she is a great ambassador for your company and she has sorted everything out, I seldom offer praise but this lady deserves it, she certainly went the extra mile, suggest you look after this lady she is valuable Thank you Katrina!
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Posted 4 years ago
Ordered yesterday, immediate text to say ready, collected this morning from Bourne, PE10. Staff were excellent, couldn’t have been more helpful. Thank you
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Posted 4 years ago
Toolstation UK is rated 3.7 based on 693 reviews