Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

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“Ordered some staff from Norbury Toolstation, received sms that it is ready to collect, when coming to pick it up they are saying not in stock , sorry... happened so many times before, also once they called to inform that my order is out of stock, but they can not refund automatically and I have to spend my time to visit their store i order to get a refund. Disgusting service, never buy from that shop again”

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Posted 4 years ago

“Quick click collect Cambridge branch”

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Posted 4 years ago

“Well done the Ross On Wye branch. Always good service and never have problems with orders. Keep up the good work.”

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Posted 4 years ago

“Ruislip branches waiting for my order about 45 min.... shame, never use again Order QWW366121830”

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Posted 4 years ago

“Through all the bad times right now this company as been absolutely great doing everything possible to make it safe when collecting your goods”

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Posted 4 years ago

“At Rotherham branch they are all very well mannered and very helpful. I would definitely say this company is faster and cheaper than screwfix. Over all I can buy anything from this shop and it’s never a problem if I need help finding products.”

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Posted 4 years ago

“Beware of this company and their robbing behaviour!! I returned a few items as wrong size, as they didn’t have correct size in stock they had to order for delivery, I asked if there was a delivery charge and was told NO. It was all put through and not given a receipt due to the virus. On way home I realised I paid far too much for items so returned to store to clarify, only to be told I paid £5 delivery and gesture of good will I could have a credit. Next day I needed more items so used the credit towards all the new items plus more. I’ve tried now to return left over unused items to be told I can only have £6 back from £16 worth of items because of the £5 credit note. Effectively stealing £10. I have also been up on a daily basis wasting huge amounts of travel costs due to being told different things with rules changing each time I go. No it’s not a lot of money but it is to them if they do this to a lot of people. This in my book is nothing short of conning and theft.”

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Posted 4 years ago

“Been trying to trace my order all week nothing. They put the wrong tracking number in, can't get a response from phone calls or emails and on social media just keep getting asked to DM my order number which I did days ago still no response! Go with screwfix less hassle contactable and faster delivery!”

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Posted 4 years ago

“I must say that toolstation is the best always friendly helpful and they got the all what you need at the right price... They stay open right through lock down too Fully recommend them..”

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Posted 4 years ago

“Many thanks to a very helpful member of staff at Tool Station Bourne. Without their help, I would have bought the wrong item.”

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Posted 4 years ago

“Have bought numerous items from Anniesland Glasgow store over last 2 months. The staff are excellent, very helpful, extremely polite and supportive with good advice. Well done !”

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Posted 4 years ago

“Had a faulty purchase took it back and they replaced it no quibble, top service as always ten out of ten”

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Posted 4 years ago

“I placed an order for tamperproof torx bits and informed they would be ready for collection in 10 minutes. The best service and price I have ever had. rated as OUTSTANDING. WELL DONE TO ALL. THANK YOU JOHN”

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Posted 4 years ago

“I ordered some LED bulbs from Toolstation for a partially sighted OAP I help, the idea being replacing some that she said had failed. Unfortunately when I went to change her bulbs those I ordered were "Warm White" not "Cool White" which she said were not bright enough to help her poor vision. I spoke with Katrina from your customer services and what a brilliant lady, she is a great ambassador for your company and she has sorted everything out, I seldom offer praise but this lady deserves it, she certainly went the extra mile, suggest you look after this lady she is valuable Thank you Katrina!”

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Posted 4 years ago

“Ordered yesterday, immediate text to say ready, collected this morning from Bourne, PE10. Staff were excellent, couldn’t have been more helpful. Thank you”

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Posted 4 years ago

“Great service. Click and collect well organised. On arrival a staff member checks whether you’ve placed an order then directs you to where to stand to socially distance. I’ve placed 2 orders during the lockdown period and been really impressed both times.”

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Posted 4 years ago

“Now I know why their called Toolstation! After 2 whole months and 4 emails I still had not received either goods or a refund. Eventually I get an email saying that my money from two months ago will be refunded to my card in a few working days, and not even an apology! Absolutely despicable service. Avoid at all costs!”

Helpful Report

Posted 4 years ago

“Two of my recent orders were tracked to Hatfield depot. They seem to stay there for a few days and then just disappear. And the tracking number becomes invalid like it never existed. Another order i placed for click and collect, waited for confirmation that i could collect, didn't hear anything for days. After 40mins trying to get through to customer services, they just said we forgot to tell you it was ready for collection.. ****AVOID***”

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Posted 4 years ago

“Great service at the Newport store. Cath is always helpful.”

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Posted 4 years ago

“Leave well a lone take your money and don't send the goods Terrible company”

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Posted 4 years ago

Toolstation UK is rated 3.7 based on 688 reviews