Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

Company Reviews

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“Bought some good on 5th november from portrack, Stockton-On-Tees on Tees branch, without preorder. Really first class service.... Rachel was so pleasant, helpful and professional. Just very well done!”

Helpful Report

Posted 4 years ago

“After 25 minutes to try contact via chat I was connected to made my concern. As soon I mention I want made official complain I was disconnected.”

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Posted 4 years ago

“Try contact toolstation for over 2 hours to made complain over phone. No luck as COVID situation made whole call center limited.... over chat waiting 40 minutes. After chat for 20 minutes I was disconnected after I mention that I want made official complain”

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Posted 4 years ago

“Bad experience with return. I was sold wrong item, and been told to pay additional £6 to return. Three days took me to speak about return. Over 4h on the phone, emails, live chat. Noting been sorted. Disconnect few times by person on other side.”

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Posted 4 years ago

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Posted 4 years ago

“Went into new tool station today and Steve on desk was obliging and helpful in getting me the products I required. It is a new DIY store to Louth and I’m sure will be a good addition and wish it success. Thank you”

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Posted 4 years ago

“Paid £400 for a dewalt drill kit, which was faulty. Went to Rotherham toolstation, the manger was very ignorant raciest a very bad lady to speak to. Been shopping at Rotherham branch since it was open. Paid for a new kit and got a second hand kit back. First time had a faulty item, not happy with after service, am thinking taking this matter further.”

Helpful Report

Posted 4 years ago

“Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap £39.98 and two valves. I used a £5 Money Off Voucher. I was served by the Assistant Manager who I gave all the item details on a piece of paper. I was disappointed when he said that they had no stock and explained that I had just checked on my computer and that this branch has 4 listed? He said they would have one for me tomorrow and so I paid and left. I was a little annoyed when I returned today, Friday 29th Oct. 2020, to find they had requested the wrong tap? In fact the assistant said the tap that I wanted was in stock and that they have 4? Not impressed. I had decided that I needed a Lever ball Valve £5.88 (34448) and handed over a slip of paper again with all the details. I nearly paid when I noticed that I was being charged £10.88 for a valve listed at £5.88? Not impressed. Now the Manageress is involved. She said 'The System' will not let me buy it at the listed price??? 'Computer Say No' I must have been there 30 minutes arguing with the Manageress that this is 'Crazy! I even said I would walk back in the shop again with the order and call myself 'Bill Smith' but she said she will still charge me £10.88!!! I said to her what if I return tomorrow? She said she will still charge me £10.88!!! I thought this cannot be real. Then she suggested that I pay another additional £5 for the tap i.e. yesterdays order and then I can have the valve for the listed catalog price of £5.88?? On the verge of loosing my temper I said 'Forget it I'll buy from SCREWFIX!' Which I did. Same valve, 3p cheaper. I am a pensioner in the 'clinically vulnerable' group and because of this I have been in 'Self Isolation' for months. The last thing I needed was a stressful, ridiculous situation like this and one that puts me in a 'Risk environment' longer than necessary. Perhaps your staff could do with some re-training?”

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Posted 4 years ago

“Toolstation Seacroft Leeds gave excellent service all items in stock ready to pick up within the hour. Products excellent value compared with other outlets.”

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Posted 4 years ago

“Very happy with service at toolstation peckham from selina Benzo”

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Posted 4 years ago

“Always wanted a decent drill. Stowmarket's new Toolstation provided the goods at a great price. Very convenient for me. Great service. Covid procedures are reassuring. I'll be back!”

Helpful Report

Posted 4 years ago

“Called in to Toolstation at the top end of Lincoln and when the product we ordered was out of stock, the manager, Pat searched to find it at other stores. When that failed he looked at the same product individually and then reduced the price lower than the one we originally requested! Happy all round! Toolstation still got their sale and we got the same product that we wanted without having to shop elsewhere and pay higher prices. Great friendly Customer service at the Bishops Rd store in Lincoln.”

Helpful Report

Posted 4 years ago

“Ordered on Sunday for next business day delivery now 5 o’clock on Wednesday and still no order has arrived the courier Hermes has not updated the delivery details. Now I’m faced with a 20 minute wait on the phone to try and speak to someone at tool station, absolutely appalling Screwfix and Amazon will be getting my business from now on. Wait time is now up to 26 minutes!!”

Helpful Report

Posted 4 years ago

“Always competitively priced. Excellent range and website easy to navigate. Delivery really good value and even in COVID times click and collect safe and well managed.”

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Posted 4 years ago

“easily changed a faulty piece part”

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Posted 4 years ago

“Called at Swansea enterprise park branch today to pick up an order and I must say I found the two employees very helpful and knowledgeable. Their names were Brent and Jon 5 stars 🌟👍”

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Posted 4 years ago

“What a polite young lady ,she helped me choose the correct paintbrushes that I required and this isn't the first time she had advised me. Sophie you are brill .”

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Posted 4 years ago

“excellent exceptional service I received at toolstation Bridgend from Ryan .what a credit to you. Had an issue and he sorted it out in a professional manner. Thanks very much”

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Posted 4 years ago

“laced an online order and paid for my items on collecting the goods from my local branch I was informed that one of my items was not on my order so wasn't provided. On checking my account the item is clearly there and paid for. this is not the first time I have had suspicions of dodgy dealing going on at this branch. Reported the matter to Toolstation customer services to date no reply. The bottom line Toolstation have been paid for goods they have not supplied, there customer service so far is non existent. I would therefore be extremely weary about using this company in the future.”