Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buy my goods from Kunming park it Anniesland . Bought goods from anniesland yesterday and served by JAMES .He has been their for a long time and always treats his customers with respect and is very helpful .As are all the staff .”

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Posted 2 years ago

“Excellent customer service and products on offer. I hate the website! It's not as user friendly as other sites.”

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Posted 2 years ago

“Toolstation, London Road, Enfield has been a friendly, efficient place to go to, from the start. I know what to expect from all the staff there and the service they provide. Lol was one of the first members of staff that served me there, sorting out any orders quickly, getting things in on time, her along with all the other staff are always happy to help you, they make this shop a pleasure to visit. Keep up the good work guys! Wish all shops were like this”

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Posted 2 years ago

“As usual, friendly helpful efficient service, some items not in stock but delivery arranged for next day, saving me time and money. Thanks Diane”

Helpful Report

Posted 2 years ago

“I am giving a 5 star to the Staff's services and dedication at the Didcot Toolstation branch. Since the opening of this branch, I received nothing but sterling service from everyone there. Quick, friendly and efficient service is excellent. Having seen many managers change over the years, it was nice to see that trait of being honest and straightforwardness is still maintained at this branch. Recently I was looking for an item that eluded my exhaustive research. The new branch manager Mr. Kevin Churchill stepped in and traveled "the extra mile" to get it delivered to the store. Such devotion to customers and maintaining loyalty to employers are indeed rare in modern-day society. I am very grateful for Mr.Churchill's splendid efforts and time hence, please could this reflect on his yearly appraisal. I wish him well in the company. Thank you.”

Helpful Report

Posted 2 years ago

“Toolststion, Placed an order online on the 4th March, just checked online today 10th March to see when the goods will be delivered only to find they apparently have been delivered?? But not delivered at my address only to find the goods were returned to tootstation damaged, no email saying advising this to me the costumer!! The company is an absolute joke, never buy form this company, Screwfix is a much better well managed larger company, toolststion think uts acceptable to keep you waiting on the phone 12 min to speak to a human.”

Helpful Report

Posted 2 years ago

“PVC Pipe Solvent Cement 125ml Aquaflow! Have used this product before and seals pipes well even sticks reasonably well to underground drainage pipes although I backed up with stainless screws on channel fittings. Main issue is the stupid fuffy ball to spread the adhesive, as the tin gets low need to screw the lid down to get the dregs out but doesn't reach the edges of the tin, then the glue has started to go off. Needs redesign as need to use a pint brush which need to be cleaned with thinners etc, or binned to get the rest out.”

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Posted 2 years ago

“Tradesmen fobbed off, toolstation Bellshill is the worst culprit. Went in to pick up click and collect order, staff ignore line of proffesionals waiting to pick up orders, walk past us and they spent 15 mins on Joe public looking through catalogues and googling, happens a lot of time, no priority for there own fast service, never again, went to screwfix and served very quickly despite many more customers.”

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Posted 2 years ago

“Good prices. Open to the trades when other shops are shut.”

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Posted 2 years ago

“Very efficient and good friendly service”

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Posted 2 years ago

“Keep cancelling delivery. I would advise anyone to source an alternative company. All you get is fobbed off then an offer of vouchers against next purchase. My god after this do you think there will be a next time. As a tradesperson spending a lot of money with them. I hope they are content in losing future trade from me and all those that I am in a position to recommend companies to”

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Posted 2 years ago

“great store”

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Posted 2 years ago

“Placed an order then found out i had been charged by Paypal twice. Contacted Toolstation and they basically washed their hands of it and said i had to claim through my Bank. Terrible customer service and now have to fight to get my money back. Buyers beware”

Helpful Report

Posted 2 years ago

“Visited the new Toolstation in Highbridge ,Somerset this morning to say Hi to a new colleague in my area. Lovely lady, tidy shop floor, great location, neatly presented. I wish it all the best!”

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Posted 2 years ago

“Happy as always with my purchases which are good value for money, effective and available to pick up immediately. I frequently use the Peckham branch and Charlotte always gives excellent customer service.”

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Posted 2 years ago

“Very useful shop when needing something last minute usualy in stock and the delivery is very good normaly next day.”

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Posted 2 years ago

“unable to park only four parking spaces and two of those have vehicles there all the time alternative is to park on double yellow lines”

Helpful Report

Posted 2 years ago

“Only buy on line items not rare items just damp proof and addisive . Told be next.day then only half arrives when checked the other items will be with you today or next day Its suppost to next day NO its just says that unless you pay more then it will be . Cant collect from any stores in 20mile area . Cant get my money back as needed items that day (as it said it would be ) only to buy from another store . Customer service useless kept asking some one else for information who kept saying no or cant help you And make it worse it was my very 1st order you messed up my 1st order .like I'm going to buy off you again no chance ..”

Helpful Report

Posted 3 years ago

“I was sold an empty bottle of gas. Returned to store refused to replace or refund. Tried to phone customers service. Hopeless!!Emailed got a lovely reply wanting my address. This i did . 2 months later nothing despite more emails, This is not a company to trust.”

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Posted 3 years ago

“Terrible customer service!”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 688 reviews