Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 693 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 18th December 2024

Anonymous

Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Anonymous

Anonymous // 01/01/2019

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“Ordered product an hour before their next day delivery cut off but next day told it wasnt processed in time so had to make arrangements for next day. Their excuse 'it was a large item'. But website dosent differentiate size of product just says order by 6pm for next day. Customer service made it clear they couldnt care less. NEVER again, stear clear and use a professional company.”

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Posted 2 years ago

“Went to Toolstation,Staningley Road,Pudsey,Leeds A Very helpful and Knowledgeable young man called Umar helped me out. Thanks again mate,great service”

Helpful Report

Posted 2 years ago

“If I could give 0 starts I would. Made an online order which didn't go though with an error saying please try again, however money was debited yo card. No order number received or email received of confirmation. When going to store on Hall Road they said I had not got an order number so no purchase. Even though clearly my bank has been charged for an online purchase... I showed this and they said it must be pending, but no it has been spent and days later still not refunded. I contacted customer service who said that I need a order number to prove my purchase. I do not have this because my purchase was apparently voided and there was an error... but not enough of an error for you not to take my money and my bank has proof of this. After much emailing they have said thay have been having online websites issues and as I cannot prove that I made this purchase without an order number and I will have to contact my bank. Again I have no order number because your website had a malfunction. You have my money and I habe no items! I want my refund or my item. You are a big company! What is wrong with you?!”

Toolstation UK 1 star review on 23rd April 2022

Helpful Report

Posted 2 years ago

“I ordered 4 items, the first one was supposed to arrive on Saturday, but the courier delivered it to the wrong person, he didn't even leave a note with the address. I myself had to look for orders from my neighbors and call the courier and Toolstation. I had to go to pick up my order at the store. There were supposed to be two items. There was only one and I was ordered to go to the courier's office. The courier said the toolstation did not ship the second item at all. I had to cancel the radiator installation, the fine was £ 100. When the radiators were delivered and the plumber installed them, it turned out that they sent me cheaper and smaller radiators. Another attempt to deceive the customer! I could not postpone the installation in the schedule and once again pay fines and for delay in work on the renovation of the house. The brazen assistant from the toolstation said that I can come to the stationary store myself and replace the radiators with the ones I ordered. Shameless thieves have no respect for the client, time or money. I had to put on the radiators they sent because the old ones were already disconnected and I couldn't move the schedule of other works. This delayed the renovation of the flat for rent.! In addition, the plumber said that these radiators are too small to heat the room in winter and we will have to replace them anyway. Toolstation was so brilliant that it offered to pay for the difference in the cost of the radiators. They did not even mention the loss of the 15-year warranty. Apparently they felt no responsibility for it. They want to give me some pennies for 2 weeks of stress, paying penalties for canceling the installation, searching the whole area of my order and writing to them every day because with every item they sent there were problems! I would advise you to avoid these incompetent people”

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Posted 2 years ago

“I bought a brand-new drill from tool stations ebay site and it failed after 7 weeks and I now find they have a 30 day return limit. my only option is to ask einhall to repair it, but they seem to have a list of get outs as long as your arm. DO NOT BUY DRILLS ETC FROM TOOLSTATIONS EBAY SITE. they seem to think referring you to einhall is a satisfactory solution”

Helpful Report

Posted 2 years ago

“Buy my goods from Kunming park it Anniesland . Bought goods from anniesland yesterday and served by JAMES .He has been their for a long time and always treats his customers with respect and is very helpful .As are all the staff .”

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Posted 2 years ago

“Excellent customer service and products on offer. I hate the website! It's not as user friendly as other sites.”

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Posted 2 years ago

“Toolstation, London Road, Enfield has been a friendly, efficient place to go to, from the start. I know what to expect from all the staff there and the service they provide. Lol was one of the first members of staff that served me there, sorting out any orders quickly, getting things in on time, her along with all the other staff are always happy to help you, they make this shop a pleasure to visit. Keep up the good work guys! Wish all shops were like this”

Helpful Report

Posted 2 years ago

“As usual, friendly helpful efficient service, some items not in stock but delivery arranged for next day, saving me time and money. Thanks Diane”

Helpful Report

Posted 2 years ago

“I am giving a 5 star to the Staff's services and dedication at the Didcot Toolstation branch. Since the opening of this branch, I received nothing but sterling service from everyone there. Quick, friendly and efficient service is excellent. Having seen many managers change over the years, it was nice to see that trait of being honest and straightforwardness is still maintained at this branch. Recently I was looking for an item that eluded my exhaustive research. The new branch manager Mr. Kevin Churchill stepped in and traveled "the extra mile" to get it delivered to the store. Such devotion to customers and maintaining loyalty to employers are indeed rare in modern-day society. I am very grateful for Mr.Churchill's splendid efforts and time hence, please could this reflect on his yearly appraisal. I wish him well in the company. Thank you.”

Helpful Report

Posted 2 years ago

“Toolststion, Placed an order online on the 4th March, just checked online today 10th March to see when the goods will be delivered only to find they apparently have been delivered?? But not delivered at my address only to find the goods were returned to tootstation damaged, no email saying advising this to me the costumer!! The company is an absolute joke, never buy form this company, Screwfix is a much better well managed larger company, toolststion think uts acceptable to keep you waiting on the phone 12 min to speak to a human.”

Helpful Report

Posted 2 years ago

“PVC Pipe Solvent Cement 125ml Aquaflow! Have used this product before and seals pipes well even sticks reasonably well to underground drainage pipes although I backed up with stainless screws on channel fittings. Main issue is the stupid fuffy ball to spread the adhesive, as the tin gets low need to screw the lid down to get the dregs out but doesn't reach the edges of the tin, then the glue has started to go off. Needs redesign as need to use a pint brush which need to be cleaned with thinners etc, or binned to get the rest out.”

Helpful Report

Posted 2 years ago

“Tradesmen fobbed off, toolstation Bellshill is the worst culprit. Went in to pick up click and collect order, staff ignore line of proffesionals waiting to pick up orders, walk past us and they spent 15 mins on Joe public looking through catalogues and googling, happens a lot of time, no priority for there own fast service, never again, went to screwfix and served very quickly despite many more customers.”

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Posted 2 years ago

“Good prices. Open to the trades when other shops are shut.”

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Posted 2 years ago

“Very efficient and good friendly service”

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Posted 2 years ago

“Keep cancelling delivery. I would advise anyone to source an alternative company. All you get is fobbed off then an offer of vouchers against next purchase. My god after this do you think there will be a next time. As a tradesperson spending a lot of money with them. I hope they are content in losing future trade from me and all those that I am in a position to recommend companies to”

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Posted 2 years ago

“great store”

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Posted 2 years ago

“Placed an order then found out i had been charged by Paypal twice. Contacted Toolstation and they basically washed their hands of it and said i had to claim through my Bank. Terrible customer service and now have to fight to get my money back. Buyers beware”

Helpful Report

Posted 3 years ago

“Visited the new Toolstation in Highbridge ,Somerset this morning to say Hi to a new colleague in my area. Lovely lady, tidy shop floor, great location, neatly presented. I wish it all the best!”

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Posted 3 years ago

“Happy as always with my purchases which are good value for money, effective and available to pick up immediately. I frequently use the Peckham branch and Charlotte always gives excellent customer service.”

Helpful Report

Posted 3 years ago

Toolstation UK is rated 3.7 based on 693 reviews