Toolstation UK Reviews

Name: Toolstation UK
Rating: 3.69

3.7 Rating 688 Reviews

67 %

of reviewers recommend Toolstation UK

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Metrics

3.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Toolstation UK 1 star review on 28th February 2024

TAKA

Toolstation UK 1 star review on 23rd February 2024

Charlie

Toolstation UK 1 star review on 1st January 2024

J RONCHETTI

Toolstation UK 1 star review on 27th July 2023

LEJ

Toolstation UK 5 star review on 22nd March 2023

Ejaz Gas And Electric Services Watford

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“staff always happy to help, great service, excellent prices, easy returns and refunds better prices than the competitor. always will use toolstation before any other”

Helpful Report

Posted 4 years ago

“Ordered online to click and collect, Some items not available stated before ok with that, Arrived at collection branch just given a bag with a ticket and contents list, don’t thick people was expected to check but did, found parts missing had to inform staff. Some of the stuff missing were just down as delivery had to question staff who stated I would’ve been by my order email, which I wasn’t so recheck d and found nothing to the contrary. So either the staff were trying to fob me off, don’t understand the company system or lazy. No information would’ve been given if I didn’t challenge. Also assuming that I will be in on a working day for a delivery that wasn’t agreed to is abit much. So all in all appreciate-the difficult times where in but it isn’t rocket science. Abit disappointed from the usual good service I normally receive.”

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Posted 4 years ago

“Click and collect at Wellingborough branch was brilliant. Ready in 2 minutes *****”

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Posted 4 years ago

“been using the toolstation branch at purley way croydon for some time and l can honestly say that l have always found all the staff , thats the guys and the girls , to be both knowledgeable and efficient giving what l can only describe as excellent service .”

Helpful Report

Posted 4 years ago

“On the whole good however click and collect being slowed down by people not ordering before collecting and only 1 person serving therefore customers having to hang around longer than necessary”

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Posted 4 years ago

“Told order was ready to collect,went to collect order didn’t have half the order in stock total waste of time.”

Helpful Report

Posted 4 years ago

“I really recommend Toolstation's click & collect service especially during these Covid19 restrictions. My order was ready to collect within a couple of hours and it was an effortless and safe way to collect. Their prices are far below those of DIY chains and the quality is good.”

Helpful Report

Posted 4 years ago

“terrible customer service, almost impossible to get in touch. Took over three weeks to arrange collection of item that i wanted to return. And still waiting for refund week later...”

Helpful Report

Posted 4 years ago

“Ordered multiple tools and kit all delivered two days later with zero delivery charge.”

Helpful Report

Posted 4 years ago

“I purchased a thumbturn toilet door lock, it said it would show red when engaged and white when vacant. After turning lock once most of red indicator scratched off, after a few turns red was completely gone. Item was also slightly tarnished. Cheap an nasty doesn’t cover it. I tried to leave a review on Toolstation‘a website but they don’t allow negative feedback.”

Toolstation UK 1 star review on 3rd August 2020

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Posted 4 years ago

“very helpful in finding what i needed and just good service”

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Posted 4 years ago

“Hi, I can always recommend Toolstation for great service and advice. Ste at the Trafford Park branch is very helpful and knowledgeable and offers great advice. John C.”

Helpful Report

Posted 4 years ago

“How ridiculouse I had to put 3 p on a card so UK sterling is of no value anymore because Toolstation want to track you what I should have done is got a refund and gone straight over to sqrewfix which is cheaper anyway than Toolstation who do still value the British sterling and customers using it do not go to Toolstation there is paper on the table paper masks paper wrappings on pruducts handle by hundreds of people it's for your convenience it is not mandatory has never been pasted by a law yet, sterling has still got a value ,in most stores still excepted But Not TOOLSTATION who apparently only take cards over the road opposite in SQREWFIX you don't have to order on line straight up code number and that's it no cards inforsted cash good old British cash has the world gone completely mad or is it these company's are run by baffoons who inforse these silly now outdated rules this company deserved to be passed by go elsewhere take back your right to use sterling as monetery exchange”

Helpful Report

Posted 4 years ago

“Great service from James at Anniesland. Couldn't access my order number but it wasn't a problem. Thank you”

Helpful Report

Posted 4 years ago

“Have been using Toolstation in Woodley since it opened. Called in the other day, served by Katie, who was very polite and helpful, like all the other staff that have served me in the store. The quality of the products are of a good standard for the price paid.”

Helpful Report

Posted 4 years ago

“Excellent service and product range. BMD Devlmnts”

Helpful Report

Posted 4 years ago

“Ben at the Sevenoaks branch is extremely helpful, and patient, with incorrect orders, he is a real quality salesperson, and will go far in his life. Always really efficient. Toolstation should be so grateful for having employed him, and hope that he stays with you. Well done the interviewer on that day!”

Helpful Report

Posted 4 years ago

“NEVER GOT ANYTHING IN STOCK IN CORNWALL”

Helpful Report

Posted 4 years ago

“Whenever I go to my local Chingford branch I get a perfect friendly service from the staff especially Vicki I can't praise her professionalism enough a credit to your company”

Helpful Report

Posted 4 years ago

“Great service from James at Anniesland - thanks for your help! Kim”

Helpful Report

Posted 4 years ago

Toolstation UK is rated 3.7 based on 688 reviews