Ubisoft Reviews

Name: Ubisoft
Rating: 1.11

1.1 Rating 354 Reviews

2 %

of reviewers recommend Ubisoft

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1.1

Based on 354 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLE COMPANY, HORRIBLE CUSTOMER SERVICE”

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Posted 10 months ago

“Terrible customer/account service who can't help me reset my email adress i don't have any access to anymore even though i have multiple IRL CD keys as proof that it's my account. If this was steam they would have fixed it in a day or less.”

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Posted 10 months ago

“Woke and hope you go broke for destrying Japan!”

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Posted 10 months ago

“blue screen glitch is so stupid”

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Posted 10 months ago

“NO access to customer service through online and NO other options. This sucks!”

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Posted 10 months ago

“I strongly advise everyone not to buy another game from ubisoft until they get rid of their live service model. They have proven than that live service is one big con and they game means nothing but the income they can generate. If you are a true gamer and love video games, do not buy from ubisoft. Sometimes the things you love have to be burnt to the ground before they can be built back up again.”

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Posted 11 months ago

“Lost all 250 hours of play because of a glitch, had to do 2 factor authentication every time I wanted to play( which took 30m+), the games cost more than my godamn mortgage, and then you have to pay more to play past the tutorial To the people over there, get better, you seriously suck at making games”

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Posted 11 months ago

“I would give Ubisoft a zero if I could. I purchased a new game (just dance) and tried to make an in game subscription (unlimited) which would be giving Ubisoft more money but it wasn’t working. I contacted Ubisoft for the first time about this issue on Feb 24, 2024… it is now may 16, 2024 and they STILL have not resolved this issue. Every time I get a message saying my case is still under review or sent to a higher up. I’m starting to think this is all a joke because how many higher ups are they. They stopped replying to my ticket and have not resolved the issue. I am extremely disappointed in this customer service especially when I am trying to give them more money for an in-game subscription purchase and they won’t even send me a new SD card for the game. Worst customer service ever. 3 months and nothing done. Ridiculous!”

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Posted 11 months ago

“Y’all mfs took the dam game i paid for. Thats. Cool I’ll just pirate your games since i don’t own what i pay for”

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Posted 11 months ago

“I wish I could give less than 1 star. Worst company Ive ever seen”

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Posted 11 months ago

“Horrendous. Spent 15-20 minutes setting up an account for it to tell me my password is incorrect. (I use the same password for everything) Terribly designed and a huge error in the programming clearly.”

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Posted 11 months ago

“I want a full refund for the game Skull and Bones. I purchased it from the Playstation store digital download. I was loving the game but now can't play anymore because i don't want Playstation plus account. I just want to play with out a subscription. That was the whole reason I downloaded the game. The economy is terrible to add another subscription to my monthly budget.”

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Posted 11 months ago

“I would give less then 1 star only for customer support you suck your servers are down and I can't get any support”

Ubisoft 1 star review on 23rd April 2024

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Posted 11 months ago

“Horrible customer service, kids with attitude. My email or 27 yrs was hacked due to a medical office breach. When I emailed Ubisoft they said they refuse to help me because they have no way to prove I'm the account owner and yet my Xbox gamertag is still on the account , I play Ubisoft games and they refuse to update my email. One had the nerve to tell me to ask the hacker for my email account back.”

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Posted 11 months ago

“I dont wanna play the game but the only reason i play the game is to get my money's worth as i die over and over.”

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Posted 11 months ago

“I've been an enjoyer of UNO, however..... here are my grievances... the PC version mainly runs good, with the exception of: unable to access settings screen from homepage OR in a match, because it freezes on a loading screen, forcing me to close the game via TaskManager. ALSO..... crossplay is NOT cross-platform friendly. Which is another thing that is VERY UPSETTING. You can only play Playstation to Playstation, PC to PC and so on so forth... no Playstation to PC or vice cersa. VERY DISAPPOINTING. I attempted to reach out to cystomer service about the settings issue.... and guess what... NO RESPONSE!! Its been about a week since I sent that email. I acidly kept an eye out for a response, but NOPE!! I bet you they decided to sit on their behinds and ignore the support requests from their users!!”

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Posted 11 months ago

“Worse game developers and servers I have ever seen. They can't keep the servers up for more than a day without them crashing. You guys are lucky tha jynxzi brought you guys back to life because you're developing skills are terrible .”

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Posted 1 year ago

“All of their games are terrible from bugs to trash sbmm it’s impossible to have fun in a game when you get put up against the best players in the game when you’re not even close to being as good as them”

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Posted 1 year ago

“After being a loyal customer of various Ubisoft game series for a number of decades, I am now completely distancing myself from this developer. I suggest you ban this developer as well. I am a real gaming enthusiast and have all the gaming consoles from the past to the present. That's why I also enjoy continuing to play older games. Ubisoft is completely missing the point here. It concerns the game The Crew. After 10 years, Ubisoft has decided to close the servers. I fully understand that the servers will not remain open forever. However, they have made the game completely unplayable and terminated it. While you could simply play the game in single player, this is absolutely not necessary. Since I purchased the game on three different platforms including the DLC, this feels like being robbed of my hard earned money. As if this problem wasn't bad enough, the customer service also appears to be completely worthless. I presented this issue to them and asked three simple questions: 1) How come you don't just make the game available offline? 2) What other games are you going to terminate this way? 3) How will you compensate the disadvantaged customers for this mismanagement? After sending ten messages back and forth, customer service failed to respond to these questions and I gave up. However, I am considering legal action, because I suspect that this mismanagement is incorrect. In short, it is better to stay away from this developer, because they do not take you seriously as a customer and steal what is rightfully yours.”

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Posted 1 year ago

“So my reputation just went down because my internet went out and it kicked me from the match, yet I rejoined and it goes down? Also, earlier today I was playing with my friend and we started up a standard. and it literally did not let us join, and we got banned for an hour. a nice work rainbow six siege.”

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Posted 1 year ago

Ubisoft is rated 1.1 based on 354 reviews