Name: Vestiaire Collective
Rating: 1.52

“I’ve sold 3 items on Vestiaire and have you to receive payment. They sent the payment to the wrong Venmo number and have not corrected it. It has been over a month. I feel someone just robbed me of my authentic Chanel shoes! I cannot get a hold of anyone in person to reverse the payment to the wrong number and correct this. A simple contact to Venmo from Vestiaire Collective could resolve this but they have not made any attempt. I would like to be properly paid for my sold items.”

Helpful Report

Posted 2 years ago

Dear Judy, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Horrible customer service, no phone line, list items in French without asking seller, don't answer chats and de-list items listed without approval”

Helpful Report

Posted 2 years ago

Dear Member, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Given your experience, could you share with us further information, such as one of your item's reference ? Regarding French descriptions, we'd like to apologize for this error and confirm it has been identified and fixed by our Tech teams. We also take this opportunity to remind that product availability surveys must be replied to avoid automatic delisting. Thank you for your understanding, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire is there to reap you off big time. I have recently sold my Cartier tank watch and Vestiaire just changed my offering price without my consent and I only found out when they sent me my amount. I have been asking for HKD8100 and they changed my offering price to HKD7055 after I sent out my watch. They refused to send me back my watch and their customer service staff just emailed me their 19 pages of terms and agreement. Their staff clearly was extremely unhelpful and tried to brush off any complaints. They also reap people off on the exchange rate. I have screenshot the conversation with the buyer and found that the exchange rate was 20% more than market rate.”

Vestiaire Collective 1 star review on 14th September 2022

Helpful Report

Posted 2 years ago

Dear Carrie, We'd first like to thank you for bringing this matter to our attention! This definitely needs to be checked again by our teams. Could you get back to us and provide with further details, such as your sold item's reference for instance ? This would help us identify first your request and share more information on the price difference you observed. In parallel, we take this opportunity to inform that cross-currency transactions are submitted to a financial partner, which operated currency exchange rates. Thank you in advance for your feedback, The Vestiaire Collective team

Posted 2 years ago

“The company needs to address the issue with its chat. The worst I've ever experienced.”

Helpful Report

Posted 2 years ago

Dear Colm, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Make sure to get back to us and provide with further elements, so that we can pinpoint what could have been done better. Thank you in advance and rest assured of our availability for any further questions, The Vestiaire Collective team

Posted 2 years ago

“What an absolute nightmare to work with Vestiare at this moment. I sold over 100 pairs of exclusive new shoes and jackets, and I never ever had a problem. But ,last week Vestiare was able to cancel 4 orders with a total worth of €3800,- this due to the incompetence from the Vestiare Employees. For the 2 Loro Piana items they made up the so called ‘quality reports’ at REF: 25220275 their issue was ‘ direct sale’ and ‘wrong material’. Both are complete incorrect, and I still don’t know why they exactly canceled it. I sent them an e-mail on 01-09-22 about this issue, and asked them kindly to call me on Monday 05-09-22. MR. LUC R replied 03-09-22 to my e-mail about this issue with the following note: We noted it, and we will let you know They never ever gave me a reaction or called me, very professional. For the other Loro Piana jacket (I will help you vestiaire, REF: 22516730) they said it was to much worn, that is a surprising fact since this jacket was always in the closet. but ok, the ‘expert’ did his job excellent and canceled my order, again perfectly worked guys! :( Regarding the Louis Vuitton and the Hermes I did not even get a report. They canceled the Louis Vuitton (REF: 25404684) due to the fact that they could not see if it was real, again chapeau!! what a knowledge they have at Vestiare, what a wonderful company to work with. That is why you pay the 15% interest, so that you send your product and they are not able to see if it is real, it sounds like a fairytale. I asked for several times for a reason why they canceled it, but they never responded to that. ( Send 3 times an e-mail, now 9 days ago) I also paid €12,- to get it shipped back, never had a conformation or tracking code, luckily the shoes are only worn €2500,- The Hermes are like the same story as above but with another reason, the reason was as following ‘Not Complaint’ so that would mean there is nothing wrong, but again they where able to cancel it. Please be advised that I sold over 20 pairs of Chypre sandals though Vestiare last 6 months, and now they cancel this item. If we take all these 4 cases we can say that Vestiare has to deal with a incompetence team without any knowledge. I asked them 48H ago for a solution or reaction, they never reacted so here you have your beloved review, I hope you can answer and compensate me now. sorry to see that you first need another 1 star review to respond. The orders that have been cancelled due to unknown facts: * Loro Piana Cashmere jacket REF: 22516730 * Louis Vuitton LV Trainer REF: 25404684 * Hermes Chypre sandals REF: 2505460 * Loro Piana jacket blue REF: 25220275”

Helpful Report

Posted 2 years ago

Dear Rutger, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“If somebody makes a low ball offer in DMs and you decline and point out that offers are switched off and that you mention you do not take offers, they will not accept that and keep on and on and you block them, they will then make nasty comments on your items like @amelia2810 does under about several different incarnations, currently she also goes as @saada15890675 so if you do not agree to sell for a ridiculous price, she then will put nasty messages under your items, VC is not responding at all, I pulled the items, I rather give them to charity than to that cheap ... b... who is like a freaking magpie and thinks you need to give her items for next to nothing. Maybe she should not look at designer but at Tesco bags for life! Not a snob but if you only got 20, Vestiaire is not the place where you should shop”

Vestiaire Collective 1 star review on 4th September 2022

Helpful Report

Posted 2 years ago

Dear Tamara, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“Vestiaire is full of fakes, especially Chanel. I am a well established collector and I have confirmed with Chanel that at least half of their items are fake (some are obviously fake even from the picture, yet they will allow the item on the website anyway). Other sellers use genuine pictures but send you a fake item instead. This is what happened to me. I've sent back counterfeit shoes with a detailed description, photos, even a picture comparison with genuine pair. I thought they will ban the scammer (who already managed to scam other people). Instead, Vestiaire refunded me and simply relisted the shoes again on their own account as if they were real. They are scamming people big time. Please be careful and ALWAYS seek a second opinion because Vestiaire is known for selling fakes with a massive price tag. Either they do it deliberately or simply have no idea how to authenticate the luxury pieces.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“FRAUD ALERT!!!. Item not as described. Incorrect size, wrong box, missing shoe sleeves, no original tags, not as described.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I sold a Halston dress on Vestiaire, I packaged it carefully, I was also sure in my description to mention the small flaw, posted promptly, included a letter where I wished the seller some lovely occasions to wear the dress, the size was given as a 10, Halston Heritage uses US sizing, but since it came rather small, I made sure to give the measurements. I don't hear from the seller, there is no confirmation and no payout, it seems to be stuck on "waiting for confirmation" so I contact VC and they say the seller claimed that she received something else. I have over 100 sales on VC in the 4 years I am with them, I have heard those horror stories but so far was always lucky with my buyers, that was before I had the misfortune of selling to Zondani Koliswa, I googled and surprisingly she seems to have a lot of issues and is banned from some resale platforms, she also always has items sent to a convenience store, it seems that people who dealt with her before have even dedicated to facebook to warn others. In the future I will certainly do a deep web search for names before I send anything out with direct shipping again! I am trying to get information from Vestiaire how to protect myself against fraudulent buyers and to ask what does she claim she got, I sent her this dress, I know because it was very difficult to pack, the slinky rayon jersey was really difficult to fold, I packed it in white tissue paper, then used a strong plastic mailing envelope, it is 100% the dress she bought, but the problem with direct shipping is that fraudulent buyers can switch items, or cause a damage to force a return. Anyway, I have asked Vestiaire so far 8 times what I can do to avoid this, how can I protect myself from fraudulent buyers? Why did you not inform me? So far I only get generic replies, apparently they are looking into it, oh ffs, it can't be that difficult to tell me how I can protect myself? Seriously, if there is no way to protect myself, the please remove the direct shipping option, before I give some fraudster my expensive items, I rather donate them to a charity!”

Vestiaire Collective 1 star review on 1st September 2022

Helpful Report

Posted 2 years ago

Dear Larisa, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I sold and item via Vestiaire, they provided me with an UPS label, the parcel was returned to me, they claimed the address was missing, which it a total joke, as New Arthur Place in Edinburgh is a street, a quick google search: New Arthur Place Edinburgh EH8 9TH New Arthur Place is a Street in Edinburgh with the postcode of EH8 9TH which measures approximately 39 metres long. Funny how the UPS driver couldn't recognize a street because it is called place! I lost a sale on Vestiaire due to an incompetent UPS driver, and due to the incompetence of the Vestiaire staff who plainly didn't contact UPS or the buyer! So basically I lost a sale due to their cheap and incompetent delivery service, I have been begging them to get in touch with UPS and the buyer as Vestiaire is the UPS customer, Vestiaire has done NOTHING, for weeks!”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“The worst. sold an item, buyer succesfully received, but is not able to pay the amount via the platform. I've reached out the customer service to ask for assistance, but they are a joke...”

Helpful Report

Posted 2 years ago

Dear Pj, We highly regret to hear that you haven't been fully satisfied by your experience with our assistance! Upon assessment of your case, we have noticed that our team did proceed to your payment. Make sure to get back to us, should you have any other questions or queries left ! The Vestiaire Collective team

Posted 2 years ago

“This is getting a real joke, an item I bought myself from Vestiaire and sold after using once (it was too bright silver for me) is now rejected by Vestiaire as a "not for sale item" despite labeling it clearly, having it bought from there, I mentioned in the description that it is the perfume bag, it went through their curation or whatever they call it, at least they claim they have curation, now it is being returned! The picture their ridiculous service sent me is almost identical to one of the pictures I put on there. I am not sure if they are rolling the dice or what is happening!”

Vestiaire Collective 1 star review on 31st August 2022

Helpful Report

Posted 2 years ago

Dear Lilly, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I have purchased three items from Vestiaire and all three were complete fakes. They seem to have relationships with overseas factories who produce for designers and steal their hardware. I ordered two Cult Gaia bags and both showed up to my house as plastic, not leather. I also ordered a Veronica Beard sweater that was the wrong cut, wrong color and wrong label, though correct material. It was clearly a sample that was not approved by the designer and then the factory sewed a label on it.”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“I am so upset! They sold me an “authentic “ that was such an obvious fake!! They said they policy is to relist it on my profile for sale instead of just refunding me? So selling a fake to someone else! I am disgusted! Please do not make the mistake I made.do not buy from here”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“So I sold a Burberry bag, shipped with UPS, however there seems to be an issue with the buyer's address, since I can't reach out to the buyer, I TRIED to contact Vestiaire, I tried to email however if you go on their FAQ contact site and try to get through, you can't even send them an email, I tried on several browsers, 2 different Macs, NOTHING. So I bite the bullet and go to live chat, which is usually dreadful, finally the chat works on one Mac and the quality of replies is ridiculous. I go past the bot and talk to some Franck T who's ability seems to be limited to giving auto replies and not even reading. Since UPS couldn't deliver and needs an address confirmation, I suggested that since they have the contact details (I only get the label and attach it to the parcel) of the buyer on file, they should contact the buyer regarding the requested address confirmation. After getting 5 long auto replies about a totally different issue, Franck T finally comes back and tells me "You should ask the UPS about this, which address needs to be confirmed" - seriously, there is an issue with delivery to the buyer, which address does this genius think needs to be confirmed? Obviously the delivery address. I mentioned 3 times to please let them know that there is an issue with sending them eMails via the FAQ contact me site, ignored, then he leaves chat..... The level of "customer service" is amazing basically ZERO, which also seems to be the IQ of their agents and the quality of their IT. My sister sold 2 items that went with FedEx, one arrived with a 3 week delay, the other one is out for delivery (since a 2 week delay) since the 18th, apparently on the van and out for delivery, she was fobbed off by their customer service to talk to FedEx while FedEx then comes back and says the shipper is Vestiaire, but Vestiaire doesn't do anything about it....”

Vestiaire Collective 1 star review on 24th August 2022

Helpful Report

Posted 2 years ago

Dear Sarah, We are truly sorry to hear that you have not received the expected support from our teams! Please rest assured that we are constantly working on improving our services, thanks to your feedback. Upon verification of your conversations, we have noticed that your item has been relisted under a new reference in the meantime, as per your request. Rest assured that we'll remain available for any further questions or requests you might have! The Vestiaire Collective team

Posted 2 years ago

“After reading all the reviews I have closed my account even though made a sale for £157. I just want a piece of mind and cannot go through the hassle as I can see a lof sellers/buyers. Back to Ebay :-)”

Helpful Report

Posted 2 years ago

Dear Member, We are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience. We will keep working to transform the fashion industry by empowering our community of fashion activists! Your feedback is precious to us and we would like to look into your request. Should you need to contact us, do not hesitate to use our dedicated email form here: https://faq.vestiairecollective.com/hc/en-gb/articles/360002463657-Contact-Us Our teams will contact you as soon as possible to provide you with an explanation and solution. We thank you for your understanding and cooperation. Best regards, The Vestiaire Collective team

Posted 2 years ago

“READ THE BAD REVIEWS ON HERE BEFORE USING THIS SITE!!!!! I have used Vestiaire as both a buyer and seller and had horrific issues as both. Last month, I bought a skirt on the app and my package was returned to the seller (even though I didn't refuse the package and all duties and taxes were paid by myself at checkout) and as their flawed system just says it's 'delivered' because the item got delivered back to the seller, Vestiaire see this as transaction completed. Despite me raising this issue within the 72 hour time frame that they advertise, over a week later and I have no conclusive or helpful response from them. The seller BLOCKED my messages after agreeing to re-send it to me once the 72 hour time frame was over and Vestiaire released the funds to them. Vestiaire just don't care or have any intent to amend the situation and refund my very expensive transaction. It's essentially theft as they are trying to brush it off seeing as they have a 'Delivered' tracking number. Their customer service is APPALLING and they won't help you if anything goes wrong. I strongly advise against buying from this site, unless you want a drawn out irritating situation where it feels like you're talking to a brick wall. This is the second time in 4 orders on the site that this has happened to me. If you do use it make sure you use Paypal like I did, so that you can claim the money back in situations such as this. Hands down the worst customer experience & service from a platform in my entire online shopping experiences. You have been warned!!! I am sure they will respond to this review with some BS defence stating that they'll email / get in touch with me to try and resolve it, but that's all smoke and mirrors for these review sites to avoid scaring away other potential users. They won't ever help you as I've had this happen prior. Any notes they respond to an honest review seeming that they are willing to help you is absolute BS and to seem as though they aren't as bad as they really are to other potential users of their site and services.”

Helpful Report

Posted 2 years ago

“Expert team will never come back to you! It’s already two weeks! I am stuck in this chat because only one chat is allowed at one time. I can neither close this chat nor open a new chat. Sheena R, from VC, ran away directly! How come!”

Vestiaire Collective 1 star review on 18th August 2022

Helpful Report

Posted 2 years ago

“Vestiaire Collective LOST IMPORTANT DOCUMENTS of my watch. Their personnel did not check the package properly (VC sent me a video of the opening of the box that also shows they threw it away) and threw away the maintenance papers etc that were included with it!! The watch was returned to me as they marked that the dial was not authentic - ok I'll double check this on proper dealer BUT they only returned the watch. Not the papers, they had not even checked them! They have taken zero responsibility of loosing these papers. Zero. I still have photos of the papers and they were shown in the selling add. This is totally absurd!!”

Helpful Report

Posted 2 years ago

“No one will reply to you urgent request. I have been waiting for the customer service to check with expert team for more than a week! If you buy from the website, you will experience terrible service like this!”

Vestiaire Collective 1 star review on 11th August 2022

Helpful Report

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Vestiaire Collective Reviews