Vestiaire Collective Reviews

Name: Vestiaire Collective
Rating: 1.52

1.5 Rating 1,350 Reviews

13 %

of reviewers recommend Vestiaire Collective

Company Reviews

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Metrics

1.5

Based on 1,350 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Vestiaire Collective 1 star review on 29th January 2025

364

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am over here sick. I purchased a LV from Vestiaire Collective bag and DHL delivered it to the wrong address..... its an address where I use to live. I did not give VC them that address I updated it in the companies system before I ordered it ...however somehow DHL was given my old address. Now the bag is in never never land. I was able to CHAT with someone at Vestiaire Collective about what happened. I was told to send a handwritten letter along with my ID saying that I don't have the bag. I was told to be patient. In the meantime, I have paid for a bag that I don't have in my possession. My issue is that I updated the address BEFORE I purchased to I am confused to why it was sent to my old address.”

Helpful Report

Posted 4 years ago

“If I can give 0 I give this website 0! If u want to buy a bag u have questions VC(customer service) never responds and very slow!when u back to buy ur bag nothing in the cart because someone want to bought it!recover cart 🛒 is one day!that means u need to wait longtime but u are not sure bag exists !bad service and messy system!”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM THIS WEBSITE!!!!’ Vestiaire is terrible. I bought a Prada bag from a seller and had to pay extra for the Vestiaire team to authenticate the bag. They inspected the bag and cleared it saying it was exactly how the seller said it was. When I got the bag it was not how the seller described!! She said it was in perfect condition but the label on the front was rusted and the label on the inside was loose and falling off. There’s other things about the bag that make me question if it’s fake. I HIGHLY recommend not buying anything from this website. I spent 600 dollars on this totally messed up bag. NOT WORTH IT! let alone customer service is terrible.”

Helpful Report

Posted 4 years ago

“a star is too much for this company. but unfortunately minus 1mio does not exist. very very very disappointed with the service of this company. Very unprofessional Customer Service. Very careless attachment to the customer and the goods. The goods are lost and no one knows where they are. The goods are canceled from sale. And the goods are simply ignored by the logistics and are sent back without warning the customer. The customer must pay post, customs duty, etc. no one knows what's going on and why. very large provision for sales, but a thousand problems and lost time to clarify all the problems. a disaster!!!! I do not recommend it to anyone”

Helpful Report

Posted 4 years ago

“I sold a new pair of Balenciaga speed trainers. Sent them to France on March 23th. I never got any confirmation and suddenly they cancelled the transaction. I contacted their customer service several times never got a clear answer. Yesterday I called the Swiss Post and they told me the item has been refused by the receiver. Funny part is that a few hours later I got an email from VC telling me that the item never arrived at their warehouse. What a joke! Waste of money and time! And their customer service is terrible, really don’t recommend this app.”

Helpful Report

Posted 4 years ago

“Im not sure wheter I like VC or not. I have ordered 4 things from them, all were cancelled after a few days. That was very annoying and i think they should check better with the sellers wheter products are still for sale. One shoe i bought was listet 3 days prior to me buying it and still they cancelled it because it wasn't available. On the otherhand i bought a bag on 19/04 and they shipped the bag instantly and went through authenticity check in just 1 day and now its on its way to me.”

Helpful Report

Posted 4 years ago

“Brilliant from start to finish I think it’s better if you buy from a trusted or professional seller. Only then can you return your item !! I bought 2 Chanel bags so beautiful matched discription I want to sell one of them so not to sure how that works”

Helpful Report

Posted 4 years ago

“I was gonna buy a saint laurent bag from Grail but found out the item was fake and the seller was purposely trying to sell it and he knew it was fake. Was trying to rip me off. Just recently i saw the same fake bag on Vestiair. It seemed the seller managed to rip a buyer off and sold it and now the buyer posted the bag on Vestiaire to sell it. I'm not sure if the seller knows that the bag they bought is fake. Several times I wrote comments to the seller on Vestiaire to remove the item from because its fake but my comments gets deleted by Vestiaire!! I've found some unique items on their site but unless your an expert on fake items then i dont recommend you shop or deal with Vestiaire. Its risky. This is the link to the fake item. All my comments to the seller have been deleted by Vestiaire. https://us.vestiairecollective.com/men-bags/bags/yves-saint-laurent/black-leather-yves-saint-laurent-bag-8670705.shtml”

Helpful Report

Posted 4 years ago

“TERRIBLE customer service! just awful. completely slow and not one agent I have ever come across is helpful or friendly. they continue to fob me off, ignore all questions and leave the chats without warning and without ever having a resolution to my problems.”

Helpful Report

Posted 4 years ago

“Terrible customer service and they don’t even try to help. They will take your funds without knowing if the seller will post the item to their warehouse. Then they will refund you the amount 6 weeks later BUT if you are in another country and back in a different currency to what the seller is selling then you will NOT get a full refund and be Charged foreign currency expenses. I will never be using VC again.”

Helpful Report

Posted 4 years ago

“Well I found Vestiaire Collective after hearing about it on a blog. I really don’t understand how they can authenticate a bag that is clearly a fake. Lady Dior bag? Several things are off on the first one I looked at. Guess that’s my luck. I didn’t buy the bag as I could clearly see it was a fake from the pictures. That’s my first experience. I’m out!! See ya!”

Helpful Report

Posted 4 years ago

“Ordered twice at Vestiaire, and both times really disappointed, also with the support. First time I bought an item it was a long dress. however to my surprise I discovered upon delivery, that the item was completely see-through. That was not visible in the pictures (it was black, so flat photography did not show it), nor was it in the description. When I contacted help-desk that such a crucial characteristic should have been in the description and that I want to return it as the description was incomplete. There response was that "they are sorry to hear that I am not happy" but that they do not take it back as quality check team says "the item matches the description". Very standard response as the whole issue was that the description was not complete in my view. The solution they provided was that I can put it back on sale for a discount fee. Disappointing. And now I am negotiating already for 2 days on a dress that I bought. Indicated online as a EU size38, but when receiving it, it turned out to be a EU size 42 (also clearly in the label). Flagged it within 24hours and now already spend a few emails to get this solved; it is clearly a non-complaint item, as description did not match actual item, which should have been discovered by quality control. It was even put online by concierge service, meaning that they put the description themselves... the solution they suggested: I can put it back on sale for a lower fee. So they say online that they protect against non-complaince of items, but in reality they do not. Receiving an item with a different size than you bought, is not seen as non-complaint. Really disappointed twice.”

Helpful Report

Posted 4 years ago

“Customer service is extremely slow and rude, they don’t care about their customers. My first time buying on this site I saw 25.00 off 150.00 with code welcomeus that’s why I bought. When I paid and the code seemed to apply so I checked out and paid but it never applied. Moments later I contact customer service so they can help me make the adjustment for a partial refund or cancel and rebuy, and that’s the response I got per screen shot below. I have to take this with my credit card company hopefully to get my partial refund. I don’t recommend this site at all, every bad experience for the first time buying here! Order number 25905503”

Helpful Report

Posted 4 years ago

“Abysmal non responsive customer service, failed to deliver package 4 times, blamed ‘technical difficulties’ while providing no explanation.”

Helpful Report

Posted 4 years ago

“Fighting for 1.700 Euro to be received for my sales during last month. No payment, no any reaction - the support is ignoring my messages.”

Helpful Report

Posted 4 years ago

“I'm so so so angry do not even think about selling or even buying from Vestiaire Collective as they will loose your items take your money and your time! I sold a prada bag the faboulous multi pochette prada hit bag!my bag was brand new! I trusted them by directly sending them the item with all its accessories! After 2 weeks I got an email saying the bag would not match the description as the strap and the pochette were missing!!! Totally not true as I have sent a full set bag with strap and pochette! Due to all this the buyer cancelled the purchase! Since then I contacted VC everyday and they finally admitted to have lost my accessories and they were still trying to find them! Meanwhile they have decided to send me the bag back with those missing items which I will not accept! I want my whole stuff back and I will contact a lawyer for sure! Please do not sell your items to them !!!”

Helpful Report

Posted 4 years ago

“2 months ago I sold an LV sweater.. they canceled it, because the item doesn’t match the brand standards ( I bought it in LV store, so wtf?..).. okey fine.. I Had to transfer money (nonsense..) for return my sweater... and til 2months today my sweater nowhere...”

Helpful Report

Posted 4 years ago

“Figting for money. For two months.”

Helpful Report

Posted 4 years ago

“I was an expert seller in Vestiaire until I sold two items, that I had already bought from them, and found non compliant!!!! The items were exactly the same as when I bought them but when I tried to sell them they said they were non compliant stating wrong defects that were not correct!!! The first item was a pair of Givenchy leather trousers that said that the leather was slippery for the love of God!!!! The second item was a pie of Channel sunglasses that had some hairlike marks on one of the lenses and said they were scratches!!! Unbelievable!!!! Very disappointed!!!! Of course my budge now is just trusted seller!! I will never buy any item from them again!!!”

Helpful Report

Posted 4 years ago

“I sold a Gucci dress. They received it and cancelled th sale. They refused to pay me arguying that they would keep the dress for a future sale and pay me someday later! I could have auctionned it myself if I wanted to wait for months before being payed! When I asked the dress to be returned they sayed no.”

Helpful Report

Posted 4 years ago

Vestiaire Collective is rated 1.5 based on 1,350 reviews