Wallis Reviews

Name: Wallis
Rating: 1.69

1.7 Rating 192 Reviews

17 %

of reviewers recommend Wallis

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Metrics

1.7

Based on 192 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wallis 1 star review on 20th August 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i returned boots for a refund and Wallis are saying i had a problem with my paypal account !!!! untrue, they then said they would investigate and process my refund with five days !!! no refund, this is disgusting customer service and i will be taking this further.”

Helpful Report

Posted 2 years ago

“I never received the two tops I ordered they were not delivered here by DPD but were returned to Wallis damaged I am disappointed as I was looking forward to receiving them. I got my refund thank you but I would have preferred to receive what I ordered. I am positive the blame lies with DPD as they have a very bad reputation in Ireland and we have had to deliver items to neighbours that were left in our porch. In your own interest change your couriers.”

Helpful Report

Posted 2 years ago

“Very disappointed. I have been a customer of Wallis for many years. However, what a difference since the Boohoo takeover. The quality of the fabrics is massively disappointing and, whilst I still look on the website - in the the hope of finding something suitable in a good fabric/design, I haven’t been able to do so for quite sometime. It all seems to be done on “the cheap” now. Doubt it I will buy anything again.”

Helpful Report

Posted 3 years ago

“Have been trying for two weeks to get return label but every time go to portal it isn’t working so there is no way getting one and all emails are ignored. Terrible service now left with an article that will never be used. Maureen Macdonald”

Helpful Report

Posted 3 years ago

“Ordered 2 dresses, had to chase them as not received, but on chasing response was speedy. Ordered 2 dresses and both lovely.”

Helpful Report

Posted 3 years ago

“Hi just a update went through what'sapp and was helped to get my return label .went to my local collection point to return my parcel and my refund was in my account by the end of the week .”

Helpful Report

Posted 3 years ago

“Hi I ordered several items from Wallis & could not fault the quick delivery but because the sizes are now all to pot i have had to return them . They acknowledge the return has been received but that is all. Trying to get them to refund your money is hellish. No wonder the owners are millionaires PLEASE people read the reviews before you buy from this awful despicable company”

Helpful Report

Posted 3 years ago

“I have been a customer of Wallis for years nd was always happy with the service provided however now not being able to contact a customer service adviser directly has damaged my perceptions of the company. Without social media you are stuck, you have left out a section of your customer base in this respect those of us who do not use social media. Surely you could also provide a customer service email address where customers could make contact with you on your website. I am wanting to gain a refund on next day delivery charge as your courier did not manage to complete the transaction in the time frame and I cannot communicate with you which to say the least is very frustrating.”

Helpful Report

Posted 3 years ago

“Disgusting service You send e mails saying you have received my returns but I still haven't received a refund . Wallis used to be a good company but I,ve never known so many bad reviews”

Helpful Report

Posted 3 years ago

“Same as previous reviewer. Ordered 3 dresses. All too big. Link to return doesn't work and customer services email address has been giving me undelivered messages back. Spent 153 euro.”

Helpful Report

Posted 3 years ago

“NEVER BUY AT WALLIS Have sent 2 dresses return and will not give me a refund. Bad service and 100 gbp poorer. The company is a disgrace and so unprofessional. The link did not work and no mention of sending my garments registered from Europe. Lack of communication between the warehouse and customer service. 3 months later and still no refund.”

Helpful Report

Posted 3 years ago

“Have tried several attempts to get my returns label but too no avail .Have sent a email so fingers crossed not holding much hope having read these reviews Only wished I'd seen these before ordering. You live and learn !”

Helpful Report

Posted 3 years ago

“this company is a disgrace. we returned 3 dresses in July and despite writing 4 times Wallis deny any knowledge of the transaction or return. we have provided comprehensive proof, but they still send pro-forma refusals. do not trust this company.”

Helpful Report

Posted 3 years ago

“Appalling customer services have sent two emails no reply. Ordered a top but had to returned as ordered small and they sent an XL. Paid postage. Returned item but have heard nothing from them or a refund. Will nevervisecagain”

Helpful Report

Posted 3 years ago

“Returned items and had a refund in a few days Very happy, after reading some of the reviews, I thought I’d lost £98”

Helpful Report

Posted 3 years ago

“First time using Wallis online was charged twice for dress Aug 8th. Unable to get money back Many emails, always different person, keep being told complaint escalated ( 3 times now) Been asked to send and resend screen shot of credit card bill. Have read many reviews on other sites and all have same or similar experiences. Good at taking your money but not good at rectifying their mistakes, I suppose it's one way of making money!”

Helpful Report

Posted 3 years ago

“Terrible service I bought a jumpsuit £44.10 and was to big so I sent it back via Hermes parcel shop last July and still waiting for refund all the numbers of proof from Hermes Wallis says don’t exist terrible service I did exactly what I was told to do by the parcel shop I also sent something back the same time to Amazon which I did have refunded straight away I used to love Wallis shop but I won’t be buying with this company again I wish I read reviews before hand I really don’t know how they get away with it looking at the reviews they are holding a lot of customers money this can’t be right”

Helpful Report

Posted 3 years ago

“Had problems getting a refund from Wallis. Tried all sorts of ways to get in contact all failed but I did get in touch via Facebook messenger and got a response almost immediately. Haven't got the refund yet but they have confirmed they have put it through both on messenger and e-mail.”

Helpful Report

Posted 3 years ago

“Waiting for a refund after 21 days as stipulated in their returns policy. I certainly wish I'd read the reviews. How are they getting away with this? It surely must be illegal.”

Helpful Report

Posted 3 years ago

“I have tried to return my order constantly get same answer will be in touch within 72 hours nobody gets back in touch its not worth the hassle ordering from wallis breaching consumer rights”

Helpful Report

Posted 3 years ago

Wallis is rated 1.7 based on 192 reviews