Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

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“I ordered four items at the same time. When the order was delivered, three items were missing. According to the shipping information, all the items were to be in one box. I contacted Walmart customer service and was told twice the the 3 items would be shipped again and I would receive an email. After not receiving an email, I contacted them again. This time I was told I would receive a refund. I have waited 7 days and no refund or email received. I have contacted them again and been promised a refund. I will wait and see. I will not order again from Walmart.”

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Posted 4 years ago

“I hate that Amazon dominates everyone so I try using Walmart but they really are bad. Stuff doesn't show up when its supposed to and no explanation, you can't call because no one answers. If you go in in person you find out that they can't tell you were your stuff is, its just in transit somewhere. I ordered an add on for assembly but have to keep rescheduling it for a couple of days out, not knowing if or when my stuff will arrive. Amazon is way better, Walmart should spend a little money to figure out how they do things.”

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Posted 4 years ago

“My shipping box was terrible packe, and glass od marmelada broken and mess all my item, they dont pack well, they dont have any protocol to ship the merchandaise!! what a shame”

Walmart 1 star review on 25th August 2020

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Posted 4 years ago

“Selling 35 lbs dumbbells for 174 dollars online your criminal.”

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Posted 4 years ago

“We where looking for an antenna & we found a ONN OD Antenna with a motor control for better reception. It is wonderful we love the little remote so We can move the antenna . It is very simple to install and we love it.”

Walmart 5 star review on 20th August 2020

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Posted 4 years ago

“I had heard produce was improved at Walmart, so I purchased 2 lb container of strawberries 2 days ago, washed them today (stored in refrigerator) and about 1/3 were moldy or too soft, squishy. So disappointing.”

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Posted 4 years ago

“I did a survey but if the reviews not what Walmart won't to hear against there employee that can effect someone health when its dealing with someone medicine that should be posted.”

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Posted 4 years ago

“This is the second time I receive an order with leaking or broken stuff from Walmart. The oxi clean lid was broken and made a mess in front of my door and half of it’s gone. I calmed customer service and the connection was very bad, so I gave them my a land phone number and the connection was still bad. I tried chat and they couldn’t read my msgs. The worst part of it was the clean up, this is the worst shopping experience I’ve ever had”

Walmart 1 star review on 13th August 2020

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Posted 4 years ago

“I had grocery pick up and waited 2 hours without ever receiving groceries. I checked in on line. There were 2 associates who checked with me after I arrived and I called customer service for pick up who said they would check on order. 1 hour of waiting was for storm and I can understand that but customers who arrived after me were receiving orders. I left without my order. It made a very long day- I worked 9-5 and went straight to Walmart for my groceries and got home at 7:30 pm with no groceries and no dinner.”

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Posted 4 years ago

“I am somewhat disappointed as a Walmart grocery shopper for a little over 1 year now. I initially began with the Pickup service. It was great not having to juggle with my 2 young children while shopping. It seemed to be going well for a while until my orders were constantly coming up incomplete at pickup, so I decided to just shop inside the store. That was working out fine until over the last few months. I would normally use the self service lanes for my checkouts as it was easier for me to monitor the prices being rung up. As a regular, I encountered the same staff who were familiar with me and treated me as equal. Now my last few shopping experiences left me feeling as though I was being singled out. At one point I needed to split my cartload between 2 different payment methods. The worker walked up to me to ask for my 1st receipt while I was ringing up the items in my 2nd order. I felt offended as she specifically needed to see the amount of that order. Another time, I had a worker trying to tell me how to use the checkout lane. I wouldn’t use it if I wasn’t comfortable with it and didn’t know how to use it! She came back numerous times to watch me ringing up my items and not watching everyone else as a whole like she should’ve been. I don’t need to be told to put my items in my cart and not keep them in the bagging area, and I don’t need to be told that the bagging area is not a scale! Who doesn’t know that! I WANT TO SHOP IN PEACE! That is my time to be alone and that has become therapeutic for me. STOP PROFILING AND DO NOT JUDGE PEOPLE BY THE COLOR OF THEIR SKIN! STOP TREATING US DIFFERENTLY! I DON’T STEAL AND I WOULD LET YOU KNOW IF YOU OVERPAID ME. Train your staff to treat ALL customers fairly and clear their head of misconceptions. I like Walmart because they sell items my children like and it’s easy to just go to one store and shop. I don’t wish to stop shopping there, I just want to be treated like anyone else would......with fairness! GET IT TOGETHER!”

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Posted 4 years ago

“CUSTOMER SERVICE: I was disappointed to see groups of 2 workers just hanging out visiting together, no recognition of the customers around. Maybe on their break, but if so why would there be 6 people just standing in the isles, not in break room? I eventually found someone who looked like she could be bothered for my question. CUSTOMER SAFETY: *Entry - For the third straight time there was no cleaner for the carts or hands. *Exit - The self-service line was wayyyy down the aisle (at least 10 - 12 people deep). It appeared that a fight was ensuing, so I went to the opposite end and prayed for calm. As it seemed to escalate I began to look for a way out; there was no way out except through. I asked the counter associate what other exits were available and he quickly and curtly stated, "nope, there is only one exit. That's the Walmart way." I have never felt this unsafe in any store in my life. While other stores are wiping down the belts after every shopper this store has things dirty, disorganized and generally unsafe. I'm choosing to shop elsewhere for everything, even if I have to wait for amazon delivery of some items.”

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Posted 4 years ago

““Hell hath no fury like a woman wronged by "Walmart" Elderly 94yrs old woman who ordered from Walmart never got what she asked for S 4-6 all cotton leggings! They arrogant younger manager would not hold it in store until she could get her SSI check cashed to pay for the items 12 pairs that she ordered...so they gave her away for half price very angry at Walmart manager Linda in Erika of Conroe Texas store women’s... Disrespectful and rude these young women were to someone so frail and weak and a need for these leggings to keep her warm even in the midst of the summer no heart and no soul for the Aged 94 Yrs ageism, discrimination saying she told old for such things!”

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Posted 4 years ago

“The employees make this store un-shoppable. I cannot say this about to many businesses, however, by personal choice I will not return to this store for safety reasons. 53405 superstore”

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Posted 4 years ago

“Walmart website promised when you refer a friend for online order, they will give you $10 discount on your order and $10 discount for your friend too. My friends got the discount code and were able to get discount on their orders, but disocunt codes they sent to me dont work! It says not a valid code. So I called customer service expecting they would help me with no problem... amazingly they dont... either they said it had been happening like that about a month ago and they dont know when it will start working again or their system is down which is not true since new customers’s discount codes went through fine. Writing to customer service.... no reply back..... Make sure their promise is valid before working for them. I can’t believe a big company like this handle issue like this...especially something they promised in their websites. I hope management is aware of this problem asap and solve the issue either putting down the referral ads temporarily until it is fixed or provide what they promised through different channel until it is fixed.”

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Posted 4 years ago

“I will never buy makeup in Walmart… I will never buy makeup in Walmart again. I can not sit there and wait for someone to open the locked cabinets every time I want something, it is more than extremely inconvenient and frustrating!!!”

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Posted 4 years ago

“Just wanted to give a big shout out to James & David @ Eatonton Walmart store # 5482. During all the uncertain times we are facing they have gone out of their way to help our community with essentials.”

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Posted 4 years ago

“I was just turned away because due to medical reasons I do not where masks. It is anti American, anti Liberty, and anti scientific! I will stop where Liberty is respected!”

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Posted 4 years ago

“I shop at Walmart in Semmes, Alabama. I have lived in Semmes for 10 years and have always shopped here. I have noticed over the past 2 years that this store is going down. The floors, shelves and bathrooms are always nasty. The associates that work there have a VERY NASTY attitude always. The shelves are always empty and this was even before the pandemic. The managers have the “don’t care” attitude as well. I know that WALMART has billions of customers but this is one customer who will be spending her money at a different grocery store. SOMETHING REALLY NEEDS TO BE DONE ABOUT THIS LOCATION!!!”

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Posted 4 years ago

“Walmart did nothing to help customers during March April and May with the pandemic. Useless. Now that things have opened up more where I live Walmart is still doing nothing to help customers. I’m 70 years old and wanted to buy an item that can only be purchased in store, per their website. It said several local stores had the item in stock but I still called. I was told stores cannot check to see if an item is actually in stock - had to go in. I drove the distance and went into a not all that clean store and of course they didn’t have the item. I called 800# customer service for help and was told they couldn’t do anything. Not one thing. I asked a supervisor if if she could call the next store which supposedly had the item in stock. It was a 45 minute drive away. She refused saying it’s “not part of the process.” So I drove and couldn’t find the item. I waited at the customer service area for over 5 minutes while nobody else was in line but the 2 guys behind the counter were talking and laughing and had no interest in helping me. I stayed patient. Finally they stopped talking and I was called up to the counter and yet again the store didn’t have the item. 4 calls to customer service resulted in no help whatsoever. I had a list of items to get at Walmart along with what I went for - something I promised my granddaughter I’d get - their website says stores have it. But they don’t have it and I decided after all I went through not to purchase anything else on my list from Walmart. I went to Target. I’m done with rude, ineffective, inefficient, unclean, uncaring, useless Walmart.”

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Posted 4 years ago

“People ask me all the time, why don’t you just where the mask?? Well this 👏🏼👏🏼👏🏼 That woman you shamed in the grocery store, because she wasn't wearing a mask? She already feels enough shame because she was raped. Having something over her nose & mouth triggers her PTSD, and causes her to relive that trauma. That man at the Quickee Mart who you called selfish? He's a volunteer firefighter, and just came from the ER, after being treated for smoke inhalation. He removed his air mask, in order to help a child breathe fresh air, instead of thick smoke. That elderly lady who you screamed at to put a mask on, or shop when it's her turn? Her husband of 60 years just passed away. She's doing her best to learn to live alone. Every breath is physically painful, due to her grief. That little boy you lectured about removing his mask? He's autistic. He doesn't understand. He simply wants it off of his face. That little girl who screams when somebody tries to mask her? She's claustrophobic. She came from an abusive home, where she was confined to a closet. There are all sorts of reasons for not wearing a mask. Not all are lung, or immune system related. How many of you are among those shaming, name calling, and berating complete strangers, or worse, family members? How many of you are against bullying? If you are among the first group, and align with the second, you may want to pump the brakes, and check yourself... you have become the bully you claim to be against. Wearing a mask does not make you a kind person. You are either a kind person, or you aren't. A piece of cloth does not determine that trait. On the flipside, not wearing a mask does not make a person selfish, or inconsiderate. It simply means that, there may be an unseen reason why they cannot wear one. You don't know their story, and, to be quite honest, it's none of your business.”

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Posted 4 years ago

Walmart is rated 1.9 based on 1,101 reviews