Walmart Reviews

Name: Walmart
Rating: 1.94

1.9 Rating 1,101 Reviews

22 %

of reviewers recommend Walmart

Company Reviews

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Metrics

1.9

Based on 1,101 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Walmart 1 star review on 10th March 2025

114

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had friend order me a TV,it was delivered early , happy for that,then it went down hill from there, opened box,put stands on plugged in and the screen is cracked, dismantled stand boxed back up,this item is going back and will not order another item from Walmart, I'm fearful that they knew this item was already broken before transported, no customer confidence at all! In the long run one customer doesn't mean much & it tells by ur care and commitment to the all mighty dollar, so as I enter Walmart for my refund, I'm sure won't go easy, I LL have the pleasure of knowing it'll be the last”

Helpful Report

Posted 4 years ago

“Unfortunately, the quality of service from Walmart Grocery Delivery has steadily declined in my area. As a disabled person with underlying health issues, I rely on delivery to safely secure groceries and essential household goods. Over the past few months, I've received severely damaged items, orders delivered well beyond the delivery window resulting in thawed frozen items, and this week, my order mysteriously vanished. I received an email advising the order had been delivered by Warren, including a picture with the camera lens clearly obscured. After spending hours engaging with telephone and chat representatives, I was told to wait for the store to call or email me. Being on a fixed income with limited resources, this could not have happened at a worse time. I am left without the much-needed items, only $.94 left on my card, and my requests for an immediate refund to place an order with a more reliable source falling on deaf ears.”

Walmart 1 star review on 7th December 2020

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Posted 4 years ago

“I've had a terrible experience shopping with Walmart recently. I have gone to them for years in Northwest Indiana and generally their products are pretty good, prices good and a lot selection. I recently ordered online, on their website. When I received the item, I could see from the packing that something wasn't right. It seemed like what was inside, was crammed so tight in this packaging, I wondered what it would look like! Well, the item was really poor quality. I couldn't decide if it was defective or damaged. When trying to return it, I had to print their label to return it. I don't have a printer now. I communicated many times that I didn't. I ended up on their chat and explained and asked if it could just be MAILED? They never gave me a straight answer but said that it was thru a 3rd party and they would have to address my problem. They would contact them and they would contact me..I had moved to another another state (Michigan) and decided to find the nearest store (miles away). I went inside to their customer service with all the info they needed and was promptly told by their clerk that they could do NOTHING for me! That this was not thru WALMART but thru a 3rd party. I now I'm trying to wrap this around my head: I shop on WALMART'S website, but they are saying this is not their product?? Why are they allowing other companies use their website to sell shoddy products??! I had no idea this was the case when I bought the item. And then, to make my wonderful WALMART experience complete, I decide to buy the item in their store, and when looking for it, I have a hard time trying to find it, when finally I see a young employee walking a head, I called her several times for help. I can be loud. She never stops to help me. I finally stop by the Electronics, where some other employee heard the ruckus and stopped to help me. That was my FIRST experience with this store. The drive was long, drivers out there are not always curteous and it was cold.”

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Posted 4 years ago

“If I was walmart I would find a different shipping company other than ontrac, as a walmart shopper I will shop Amazonfrom now on, simply because they do not ship ontrac.”

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Posted 4 years ago

“Beware of walmart overpricing and double charging. Please shop around and don't think walmart will give you the best prices because a lot ot their merchandise is double the price than other stores. Second, check your bank statements because I have been double charged by walmart.”

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Posted 4 years ago

“I would have given ZERO stars but to give a review I had to select one star. Walmart customer service 1-800 number is lacking professionalism, knowledge and courtesy. The woman I spoke with knew nothing about store to store policies whatsoever, was hard to understand as her mumbling was atrocious and her demeanour was one of being bothered that anyone could be calling with an inquiry. I’ve asked to speak to a supervisor, she wants my email, I refused, she wants to know if I have an account, I say no and repeat for a third or fourth time that I would like to speak with a supervisor. It’s now going on 34 minutes that I’ve been on hold. Guess Walmart is so huge they can afford to turn customers away. This is why there needs to be COMPETITION so the big box stores don’t get too big for their britches.”

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Posted 4 years ago

“I am boycotting walmart.ca. I am so done with trying get a refund to somewhat wasn't ship and told wait 48 hours every time I call. Oct 16 order expected delivery is Nov 2nd”

Walmart 1 star review on 3rd December 2020

Helpful Report

Posted 4 years ago

“I ordered 2 Power XL smokeless Grills Yesterday and told to wait until email. Last night before closed at 8 PM got message that its been delayed. Tried calling yesterday and today to the store and told to call the Pickup number. Tried calling and they don't take calls. No updates or anything on my order from yesterday. I would appreciate if they would at least let me know what is going on. Last time I order anything from Walmart !!!”

Helpful Report

Posted 4 years ago

“I decided to try their online delivery service for groceries. My first order went ok. My 2nd order did not go so well. I received someone else's groceries. I didn't even know there were groceries out there until I checked and then 15 minutes later I get a text alerting me the groceries have been delivered. I call customer service immediately and spoke to Mateo, he assured me he had called the store and they would be delivering the correct groceries. 3 hours pass by and nothing. I call customer service again and the agent was not able to get through to the store, he tried numerous times and noone at the store picked up. That definitely left a bad impression. He asked that I call them again in 20 minutes, which I did. This time the 3rd agent told me that he would need to offer me a refund. I wasn't asking for a refund, I was asking for the correct order of groceries be delivered to me. His comment was since I did receive groceries they were not going to fulfill my order. What??!!! I just about had it. I told him the order that was delivered was not mine, but they did not care. Now I have to wait 3-5 business days to get my money back and go do groceries someone else after I recover from Covid. In the meantime, my kids are left with nothing to eat until then. Never again will I patronize Walmart in any way! This is the most horrible experience in times of a pandemic where I relied on a service that was not delivered.”

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Posted 4 years ago

“Bought a mattress topper at the Angleton store it had a big rip in it .. we where camping at Brazos Ben State Park and it was raining. so I just wait till we got home and would take it to the La marque store to return it .. well you guess it they said No because it had been open. I would have to take it back to the Angleton TX Store.. that only an hour away..That not all. why we where in the La marque store we where not the only one with a mattress top being returned . But With the other couple the manger told them to go get another one not to open it they would exchange it the next day. Will never go back to this Store”

Helpful Report

Posted 4 years ago

“I went to Walmart in North Conway Nh to purchase a firearm, and I had to wait for the employee in charge for over an hour to get back from a lunch break to be able to purchase the firearm. I told him That my id was very slightly damaged and he checked it and said it was fine.. I filled out all the forms online and the manager was called to the sporting goods section of the store to carry the gun out ... and I was told after over two Hours of waiting and an ok on my valid Id that I wasn’t able to purchase the firearm by the manager because the bottom left corner was slightly damaged...I’ve bought alcohol and numerous firearms with this ID.... and the employee has sold guns before so they should’ve said the id isn’t usable from the beginning... I drove a half hour to purchase and was told throughout the purchase by an employee that had sold guns and was knowledgeable of the rules just to be told no by the manager , literally seconds before it was approved...worst experience I’ve ever had here.... I’ll never purchase firearms here ever again. Waste of my time ....”

Helpful Report

Posted 4 years ago

“Do not let the low prices fool you. If anything goes wrong and if you order enough something will. There refund policy is garbage. They cancelled due to being out of stock. Sent me an email saying I cancelled which was a gift for a two year old. Then speaking to them they said well we really need to change that email. Just because they didn't have it doesn't mean they didn't charge me. So yeah charged on an order that was out of stock. Still waiting on a refund that should have been really simple.”

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Posted 4 years ago

“called New Richmond WI. tire center this morning to have 4 rear tires installed on my truck that were bought on line from Walmart . com. Tires were delivered to the house 1 day early. Great shipping! Drove 40 miles and waited 1 hour and 45 min to be called out of the store to be told the soo called tech. said they don't change tires on dully puck up's. The tech also claimed they did not have the proper size socket for the lug nuts. The service manager told me later while handing me my keys they have the proper tools and still do. I will never go there again or recommend that shop. I was a car & school bus tech. for 48 years I might know what I'm talking about.”

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Posted 4 years ago

“I ordered the new ACDC CD it said it was delivered November 12 I have not received it yet I am highly disappointed”

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Posted 4 years ago

“Be aware. People who are using Walmart to sell their products are sending defective and broken merchandise. This is the third time I have received broken merchandise.”

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Posted 4 years ago

“You require too much information for us to post a negative review. Shame on you, WAlmart.”

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Posted 4 years ago

“We ordered multiple items. They came piece-meal, one at a time, day after day, dumped in our apartment lobby. We will never order from Walmart online again.”

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Posted 4 years ago

“Whole company and their web team are complete idiots. You know you are going to have an influx of traffic and you can't even check out your cart because of error and long load times. Complete morons and I will never spend another dime there.”

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Posted 4 years ago

“I received an email with a code merry60 which entitles me to avail cad 20 off my online order of cad 75. This doesnot work inspite the order being cad 90 before taxes and discounts. I have made calls to Walmart and like a ping pong ball given numbers to call to have my issue resolved. Yet none of the Walmart phone reps could solve it and say they are not trained and give me another number. This last markel guy was rude and insulting as well with no ettiquites. Also this happens every time that you receive email of evoucher and it gives an error till you don’t make some 10 calls which wakes the reps up and suddenly after days they have a solution till you have done most of your shopping. I am now thinking from Walmart as it is nuisance and have my credit card closed as well.”

Helpful Report

Posted 4 years ago

“For both pick up & delivery, AND online orders, Walmart is at the bottom for quality, accuracy, and customer service. I get laundry detergent that's leaking (twice now), incorrect quantities, random and completely unrelated substitutions (Vitamin b12 for d3), and green thread instead of black (for example). Pick up orders default to whatever store has your items available, so be careful with that! And don't even get my started on how my local Walmart has handled Covid. I'll be shopping at Target and Amazon from now on. For what little I save (if I save at all), it's not worth the constant hassle.”

Helpful Report

Posted 4 years ago

Walmart is rated 1.9 based on 1,101 reviews