Montgomery Ward Reviews

Name: Montgomery Ward
Rating: 1.62

1.6 Rating 85 Reviews

14 %

of reviewers recommend Montgomery Ward

Company Reviews

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Metrics

1.6

Based on 85 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email

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Montgomery Ward 5 star review on 19th November 2024

Jonathan Hendricks

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad customer service!”

Helpful Report

Posted 1 year ago

“I had a bad experience with this company. The credit department personnel is very arrogant. I contacted the company on or around November 17,2022. I made a new order and asked why they needed another credit check when I already had a credit account. They told me it didn't matter; this was their policy. The customer service in the credit department is not good. I do not recommend them to anybody. They're not a consumer friendly”

Helpful Report

Posted 2 years ago

“Another report of their "easy credit" policy. Items sent to my elderly father that he didn't order (he never has ordered anything online from any company). Now they are asking us to jump through hoops to "prove" we didn't order anything. Looks like anyone with a name and address can order on credit with just a name and address. They require consumers to jump through hoops to close the account, and keep sending bills in the meantime. Imagine if you couldn't cancel your credit card when there was fraudulent activity. That is exactly what Montgomery Ward does (and other Swiss Colony brand names like Ginny's BTW). FTC should shut them down.”

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Posted 2 years ago

“A bill just came to my husband for a fragrance product he did not order. He does not shop at Montgomery Wards in person or online. This company seems to h ave a very lax policy about opening accounts and allowing fraudulent purchases.Noow he has to prove to Montgomery Wards that he has reported the fraud to a government website and send them the copy showing he has reported it. For some reason Montgomery Wards will not tell him what address this was shipped to so he can alert authorities and they can go direct and arrest them. Something is fishy about this company.”

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Posted 2 years ago

“I'm changing my one star to a five star because they allowed me to return some chairs and it was very quick and easy(no nonsense) The chairs looked cheap compared to the photo, although i will say they were of good solid construction. Just looked cheap. I will most likely still shop here.”

Helpful Report

Posted 2 years ago

“It would be lower if I could... there products are worse than dollar trees. I had a police scanner never worked and a surround sound system never worked. Now my account is paid off and they are still sending me a $50 bill.”

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Posted 2 years ago

“This company assist fraudulent activities to make money. They make it easy for frauds to happen on purpose just so they can try to collect money. They won't even release the order information to me since they claim I am the purchaser. How is that even possible?”

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Posted 2 years ago

“This company is basically used by thieves, if you ever receive a bill from them it is because someone else is ordering stuff with your info and this company does not care.”

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Posted 2 years ago

“I have a product purchased as a gift and later found it had no hardware. Called to try and get the hardware and they were rude and 0 help did not even try. Very dissatisfied with their less than poor service!!”

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Posted 2 years ago

“Someone tried ordering almost $500 in products from Montgomery Ward using my name and address. I received two statements in the mail requesting payment but also indicating that I should contact the company immediately if I had not placed the order. I waited on hold for less than 5 minutes and was then assisted by an articulate, courteous and helpful woman named Maddie who communicated that she would cancel the orders for me.”

Helpful Report

Posted 2 years ago

“Worst customer service ever! Not only do they hire a third party who when you call aren't sure which company they are representing or anything about the company but allow the very same customer service to put other people's orders on your account without verification out of maliciousness. When I called in about the almost $700 order that was put on my account by someone other than me, I was told it was phoned in so it was okay and I could not ever have any orders delivered to my account as a solution. So it is okay to have your third party agents who work for several companies at the same time use my info and account to make orders for other people? No safety, no security, no service.”

Helpful Report

Posted 2 years ago

“Montgomery Ward allowed someone to use my name to order over $300 worth of items without a credit card or any other form of payment. A bill from this company that I had never heard of just showed up in my mail. After spending 45-60 minutes on hold several times to speak to rude Customer Service Reps they said my only course of action was to file paperwork with the federal government and then fax or mail a copy to Montgomery Ward. I did just as they asked and a few weeks later, they mailed me an "overdue bill". Another hour on hold and several more rude Customer Service Reps later, and they suggested that I email the form again. Oh and by the way, they informed me that they have already taken action to damage my credit rating and they will only retract that once I fax them this form. That I already faxed to them. I have never had a worse experience with a company in my life.”

Helpful Report

Posted 2 years ago

“Helped me improve my credit, products were operational and on-par. Would get a five star rating but they use Fed-Ex, in which you'll never get your package in time, happens every time I make an order. Always gets stuck in some facility for weeks. If they cut ties with Fed-Ex and get a shipping company that cares, it would be a great service to them and their customers.”

Helpful Report

Posted 2 years ago

“Opened up a fraud account. Then shipped to a whole othert state. Customer Service rude”

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Posted 2 years ago

“This is the worst company I has ever dealt with in my life. First they say you have a credit limit of 1200 dollars but you have to pay half of your purchase then they run your credit every single time you try to purchase something which really hurts your credit I am definitely done with this company. Fingerhut can get all my money before I go back to Montgomery Ward”

Helpful Report

Posted 3 years ago

“I opened my account but slippers and curtains overpriced of course . My first payment I paid 4 times what was asked the next month I was overdue ??? Seriously so I just paid it off after multiple calls for 10 dollars they won't get my business again . 2 payments and paid off and will never shop with this company again . Trying to build my credit and this isn't the way to do it . This company is by far the worse !”

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Posted 3 years ago

“Received a bill saying I ordered some items for around $360 and to send a check to them. I never even heard of Montgomery Ward until that letter. I definitely won't be sending them jack squat as I didn't order anything.”

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Posted 3 years ago

“Very helpful, very sweet, online”

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Posted 3 years ago

“I don't order from them at all..........They are telling me I will receive a pair of shoes next month.........BULL. I only order from Stoneberry /Mason Easy pay.........Excellent service.”

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Posted 3 years ago

“Horrible, horrible customer service. Cannot handle simple problems, and always tell you to call back later just so they don't have to deal with the problem. Would give 0 stars if possible”

Helpful Report

Posted 3 years ago

Montgomery Ward is rated 1.6 based on 85 reviews