Wilko Reviews

Name: Wilko
Rating: 2.68

2.7 Rating 632 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 632 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Wilko made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wilko 1 star review on 4th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good friendly service”

Helpful Report

Posted 2 years ago

“Ordered some adblue on a next day delivery and paid £8 for delivery. The items never turned up. Trying to get a refund is an absolute joke. The courier company wilkos booked have lost the parcel and now i have to wait for them to find it and then return it to wilkos before i can get a refund. It could take weeks.”

Helpful Report

Posted 2 years ago

“DONT order online. Customer Service is a misnomer. Wasted days waiting in for deliveries or returns all down to a lack of customer service/discretion right at the beginning of my order. Hours wasted on the phone as well. Whilst the staff are polite they give the impression that whilst speaking nicely they are not interested in treating the customer as an individual and you can tell they are just ticking boxes. Why do you have to repeat yourself each time (security accepted). They should have notes and read them not expect you to repeat all the time. Whoever teaches the staff need major training themselves. Sorry to see a lot experienced like me but I have to admit I was in a way pleased to see I was not alone. Clearly all the negative reviews have made little difference. Dismal - no wonder we are in the mess we are as a country if this is illustrative of our workforce.”

Helpful Report

Posted 2 years ago

“The Shrewsbury store is getting a joke! Never any stock and using COVID as an excuse. Well I can get what I need from other stores the same size easily, so sorry you can't keep using that excuse. Shrewsbury moved from a large two level site to a small corner of a shopping centre. It went down hill from there with a vastly reduced range and vastly reduced stock level. They are supposed to be moving to bigger premises, but I seriously doubt it. I can see wilko closing all of its stores and going online. Fitting in with UN Agendas and the Great Reset. Upside, staff are always nice, friendly and cheerful. Feel very sorry for them. To sum it up, a once thriving and always busy large store, has been destroyed over an ever decreasing period of time by clearly inadequate top management and customer loyalty has been lost and will never return. My days of even bothering to look in wilko for products has now come to an end. My time is too precious to waste. Do check out your local Home Bargains, whom are clearly switched on and extending their range with Wilko type items, including DIY, paint, etc. Now that's a retailer with brains!”

Helpful Report

Posted 2 years ago

“Do not touch with a barge pole. Incapable of safely packing anything for delivery, items have rolled around, split and crushed packaging, and spilt allover other items, my house and driveway. Quite a few items just aren't even there! £123 order of household/gardening goods, if which barely any are salvageable and they are refusing a refund. Have got PayPal onto the case! Don't trust Wilko home delivery!!!!!”

Helpful Report

Posted 2 years ago

“Shocking customer service by Paul the store manager in the penge south London branch. Refused to exchange a faulty item even though it ws a wilko branded product. I had no receipt but showed bank statement. He refused to accept it and wouldn't check his back office system for the receipt saying he didn't have access. He told me I had to call head office. Which I did, only to be told that he does have access and he should have sorted it out instore. Not only did he lie he walked away when I questioned him about my rights as a consumer.”

Helpful Report

Posted 2 years ago

“Service in the Worksop branch is disgusting. The manager is rude, arrogant and has no customer service skills. If you want till service the staff make you wait and insist that only one till is open even they are hanging about watching 12 people in a queue. Everyone in the queue was complaining and said that Wilkos had gone downhill and the general feeling was that it wasn't a store they would be using in future. The manager is poor representative of Wilkos and me and several others wont be shopping there again. She raised her voice and treated customers like dirt.”

Helpful Report

Posted 2 years ago

“Staff in customer services are extremely rude. They threaten you, shout at you, and extremely sarcastic. They are defensive and argumentative if you tell them you are going to leave a review about the poor experience you receive. They also refuse to refund you until they receive items back from the courier despite you raising a complaint about abuse from staff. Won't ever shop at a wilko ever again and will be letting people know of my experience this morning.”

Helpful Report

Posted 2 years ago

“Ipswich no staff can't find what you because you can't find staff manager is a joke don't want to know”

Helpful Report

Posted 2 years ago

“Dangerous exploding glass saucepan lid. Bought a Wilko saucepan yesterday, when I used it for cooking the glass lid exploded with force and shattered glass shards all over my kitchen. Took it back to shop and stressed that the product needed to be recalled urgently because there must be a serious fault, but duty manager told me that more than one needed to be returned before they could recall it. Are they waiting for someone to get injured first? Atrocious and dangerous attitude to a serious safety concern!”

Helpful Report

Posted 2 years ago

“I'd never shop in wilko again absolutely disgusting behaviour from customer service they do not tell the truth and pass the book to the next person your not allowed to complain to a manager and JEROME who is the CEO will not have anything to do with customers at any cost so I'm led to believe by customer service”

Helpful Report

Posted 2 years ago

“I had trouble finding an item but Aneta was very helpful and friendly. Made my experience better.”

Helpful Report

Posted 2 years ago

“I was shopping in Watford few days ago.I am very happy with the service that Aneta provide,she really know her jobe and she is very helpful and nice person.”

Helpful Report

Posted 2 years ago

“We visited Ellesmere Port store today. I was very happy with my visit, was able to purchase all on my shopping list great value for money. I was greeted at the till by a lovely pleasant member of staff a lady called sue. She talked myself and my husband through using self scanner she was polite and very professional well done sue.”

Helpful Report

Posted 2 years ago

“Staff at Watford store really unhelpful and couldn’t care less about customer service. Do not know their products and try to fob you off with incorrect information even the manager. Will not bother using this store again as they are not interested in customer care at all .”

Helpful Report

Posted 2 years ago

“Thank you to Carol P @ your branch in Swindon greenbridge. What a friendly member of your team she is. "Very" cheerful and helpful.”

Helpful Report

Posted 2 years ago

“Pop in Wilko Hounslow..Looking for plants,happy to got them.Self checkout is very useful.Staff name Nidhi helped me .”

Helpful Report

Posted 2 years ago

“Wilco Weston-super-Mare, North Somerset, 10/10 for customer service During pandemic I have phoned many local stores with product queries and availability. The staff at Wilco, Sovereign Centre Weston-super-Mare are outstanding, this is now my 1st choice for shopping. Some other local supermarkets are not available to answer customer queries on product description or availability. Wilco staff have always been extremely helpful particularly when many of us self isolate and need telephone advice on products Thank you for all your help and advice.”

Helpful Report

Posted 2 years ago

“I went to Wilko at Letchworth and was served by Harrison who was extremely helpful, patient and very kind and he went above and beyond to help me. He is an absolute asset to wilko”

Helpful Report

Posted 2 years ago

“I popped into Wilko Staines. As usual I was in a hurry. I met an angel working there called Jen (I think) What incredibly amazing customer service. She looked after me and helped me find all the but I had forgotten to pack from home. She really blessed me Wilko Staines you have a diamond 💎 working there. Thank you”

Helpful Report

Posted 2 years ago

Wilko is rated 2.7 based on 632 reviews