Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed an order on the 26th October 2018 Order tracking / Order number 001064783626. it’s November and still no email about it being delivered to the store I chose, I am so appalled that as Wilko sells such good products they have really poor systems for online purchases and delivery. Even the tracking details shows nothing but 'The carrier has not scanned this shipment yet' since the 26th. Much appreciated if a Wilko rep can confirm where my order is and advice if it will ever be delivered.”

Helpful Report

Posted 5 years ago

“Oh my goodness.... not only the collection in the store in Hinckley was lengthy and disorganised. They have even asked me to check their listing to find my name. Needless to say that they have literally breached GDPR. I could see customers name and details. Their online customer service took 7 days to respond to my email and their reply was shocking, lack of tact and focus towards customer care. This was also confirmed with their customer service over the phone who obviously do not care about their customers and they have a serious lack of business intelligence. Their escalation advisors/managers (as they like to call themselves - managing what exactly?) do not listen and aren't resolution driven and have no idea about what they are saying. They cannot back up anything especially when they refer to their policy. How unacceptable and unreasonable!”

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Posted 5 years ago

“Wilko online keep taking payments out my bank when I order! In august I purchased 2 light pendents & I was charged £32 on my card 3 times!!! This was upsetting to say the least as the payments went just taken in the same day these were over 3 days which is shocking! Then more recently I made a purchase and this happened again! I'm so annoyed & my bank is investigating this.”

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Posted 6 years ago

“I’d like to give no stars! Ordered several items early on a Monday morning. It states on the website delivery within 4 working days. Contacted customer services today as on tracking the courier put items weren’t ready for collection. I’m now told delivery won’t be till Monday! I’ve cancelled the order.”

Helpful Report

Posted 6 years ago

“Truly terrible service. Order six weeks late, part of it cancelled by Wilko with no mention of refund. Isn't this fraud? Easily the worst service from an store online I've ever had. Feel very sorry for those working for this shambles as it bears all the hallmarks of one about to go into receivership. It certainly does not deserve to trade and to keep taking money from honest customers. Really shameful.”

Helpful Report

Posted 6 years ago

“Shocked at the lack of customer care and poor service from . Weeks of not receiving my order to find out it had been sent to my store and sent back to the depo without telling me , and now all out of stock so can't resend! What a Joke ! Won't be buying from wilko again”

Helpful Report

Posted 6 years ago

“Delivery was good but not replying to my complaint”

Helpful Report

Posted 6 years ago

“Ordered from Wilko on 23/08/18. I paid £4.00 delivery fee for items due to be delivered within five days. After several emails to Wilko, I finally received the order over two weeks later on the 7/9/18. Half the order was missing, which I received no apology or explanation for and they took a further 10 days, to refund me for the missing items. Never again.”

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Posted 6 years ago

“Ordered 2 things, tracking said they’d arrived at the store but the store said they hadn’t. Finally got them 2 weeks late. I believed them that they had sorted the problems and ordered another item....still waiting 2 weeks later.”

Helpful Report

Posted 6 years ago

“Appalling!! Paid for one day deliveryon Monday! Only to be told five days later the warehouse has no record of order and can’t deliver until Tuesday! They cannot contact warehouse by anything other than email and can take 48hours!! Wait 15 minutes every time for phone to be answered!! Website says problem is fixed!! Need to be reported to trading standards for fake advertising!! Would give 0 stars for service is available”

Helpful Report

Posted 6 years ago

“Over 3 weeks waiting for an order to be delivered, then cancelled. Tried to contact for 10 days previously and Wilko only responded after several tweets to their twitter page. Poor details for the delivery problems which have been happening for the past 4 weeks ... a "technical hitch". If all the people having problems on your twitter page are any guide, I'd hate to think what a hitch becomes when Wilkos has a real problem.”

Helpful Report

Posted 6 years ago

“Great products and delivered on time.”

Helpful Report

Posted 6 years ago

“Three weeks of waiting for a delivery! Half a painted room & a disgruntled decorator unable to finish the job! Two long journeys to store as telephoning customer services a waste of time! Staff told me someone would contact me. Nobody has! No response to email complaint on 4th Sept. (States 96hours) Today emailed informing me that they are refunding me within 5 days. ( No use to me as I have a half painted room in their paint) After shopping with them for 35 years. I won't be back!”

Helpful Report

Posted 6 years ago

“Great customer service :)”

Helpful Report

Posted 6 years ago

“Warning! If you are thinking of placing an online order home delivery or store collection dont! I no it says on the website the issue is now sorted they have been saying this for weeks it is not and you wont get your order or any communication from them and you will have to fight to get them to refund you.”

Helpful Report

Posted 6 years ago

“7 days later and still no goods when originally told my items would arrive in 4 days E-mail sent and told it will be answered within 7 days They are quick in taking your money though A complete shambles of a company who will not be getting my custom again”

Helpful Report

Posted 6 years ago

“I ordered a couple of bins to collect garden rubbish. I wanted them for the weekend so paid the £8 for next day delivery. I didn't think anything of it until I received an email saying everything's OK, your order is on its way. I clicked on the tracking link and nothing came up. The order was still being processed, so not dispatched at all. I tried to chase on Twitter, no response, I called 3 times and each time was unable to speak to anyone. Call wait times are 30 minutes. I paid via PayPal so raised a dispute via them. Not sure what will happen but hoping for a full refund. I am also in the process of raising a complaint via Resolver. Hoping to get something but given the lack of response others have experienced, I don't hold out any hope. This is the first time I ordered from Wilko and I regret it. The worst experience I've had. Just an utter shambles. I wish I read all the reviews here. Take my advice, never make the same mistake I did, order from elsewhere. Update 12 Sept: Received the items a day later than expected. I asked for the next day delivery charge to be refunded. I was asked to connect them via Twitter. I did. I raised a PayPal dispute and given lies about how next day doesn't mean next day. I raised a complaint via Resolver. That's 3 places I've reached out and have got nowhere. Wilko deserve all the bad reviews and bad press in the world.”

Helpful Report

Posted 6 years ago

“Appalling customer service! Have been waiting for an online order for almost 3 weeks now. Wilko happy to take my money with No communication from helpdesk! Have called about 5 times now only to be given false promises and lied to!”

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Posted 6 years ago

“A month ago I placed a order and still haven’t received my delivery. Two phone calls, a visit to customer service and 6 emails later I still have no resolution or any update as to the status of my order. I sent a email 5 days ago requesting a cancellation as I’m not waiting any longer and still no response! Terrible service from Wilko!”

Helpful Report

Posted 6 years ago

“Customer service repetitious promises of delivery in two days... For over the weeks. No product was delivered.”

Helpful Report

Posted 6 years ago

Wilko is rated 2.7 based on 625 reviews