Name: Wilko
Rating: 2.70

“Bought a amazon gift card from wilko.. The gift card hadn't been activated by the member of staff...so I could not redeem the card amount.. I contacted amazon customer services.. They checked the redeem code and informed me that the card had not been activated I store..and I should go back and get it activated..I went back and informed the manager she refused to do this??????..she said she had to phone amazon herself to confirm all of this on a weekday..I then contacted amazon again they were extremely puzzled as to why they refused to activate it..and told me to return to the shop and ask again.. I could not do this because I had been to the shop on two occasions and I didn't feel well because of a heart condition.. All I want is what I bought..never expected all this trouble.. I had the card plus the receipt but they still wouldn't activate it..I strongly advise people NOT TO BUY AN Amazon gift card..from wilkos!!!!!!”

Helpful Report

Posted 5 years ago

“This review is for the Blackheath/Oldbury store I popped in this store as I was on my way back from West Brom I wanted to pick up a couple items these wanted items were security tagged to the shelf. Which is absolutely fine I asked one store assistant if she could get me what I wanted. Her reply “sorry I’m to busy” I wasn’t to happy so went to another assistant who replied “sorry haven’t time”…… it was as though I was an inconvenience !! I find this attitude despicable I will never return to this store disgraceful so suffice to say I left empty handed with your loss Of my cash 29.98 ! Have to say my local store in stourbridge is absolutely perfect friendly staff helpful nothing to much trouble so will now be purchasing my items from there. Train your staff in customer services……… !”

Helpful Report

Posted 5 years ago

“Dagenham Wilko, Appear to need more staff. The shelves appear fairly empty. The checkout had two staff and queues. Finally when another checkout lady came she complained about the scanner not working correctly. Then the till roll ran out. She asked another member of staff if there was one by an empty till. The reply was no. Finally she had to leave the till to get a till roll. By then her queue was so fed up we all left the queue! Disgraceful customer service.”

Helpful Report

Posted 5 years ago

“ALL ROUND DISAPPOINTED IN STAFF FROM LOCAL STORES! ABERGAVENNY - PONTYPOOL - CWMBRAN - NEWPORT( STORES ) The area managers need to put the staff in these stores in their place... this include duty store managers also.. they treat us customers appallingly when considering we are the customers.. shame on you Wilko.. All the staff need retraining in customer service skills in these stores from what I've experienced from over the last year or so.. Hence the reason I'm writing this experience review to make other customers aware if they aren't already aware..... To Start.. From asking a simple question to a staff member in store if they have a product in stock if not showing on the shelf.. then you'll get a blunt NO from staff And even from the duty managers because they can't be bothered to look out back or on the system , This is so obvious to see there is no helping the customers needs from staff members... Then to returning a faulty or unwanted / unopened item you'll get asked questions making the return of the item a uncomfortable experience , Plus, they don't like it when asked will they hold back a large item in store if you can't carry it home at that time of shopping and we need to bring a car back to collect the item instead of carrying it home for Eg,, All you'll get from instore staff is... Unwillingly Umm well we will hold the item back BUT to warn you our policy is only '' Same day collection '' and if not collected that same day the item will go back out on the shop floor by end of the day regardless.. but more often they'll totally refuse to hold a item back from my experience... When they do refuse to hold a item back in store they normally state its because of company policy on '' reduced sale items '' even though they have refused holding a item back for me when not a '' reduced sale item ''.. so its just unhelpful staff mainly, So be warned,, if you can't carry home a in-store item for some reason that your in-need of and there is only one item on the shelf and a staff member Do happen to agree on holding a item back for you, and its only one hour from store closing time and your not back to collect that same day, then the item will go back on the shop floor regardless.. they don't care about the customers simple. Staff don't go out of their way to help customers in these stores from my experience . This is just a few things I've experienced from these Wilko stores over the year or so, , bet it's the same for All the other Wilko stores around the country.. I've shopped in these above stores well over the last year so many times for all my everyday needs and items for projects etc,, NO MORE,. I'm not giving my money to be treated like this... They need to remember.. Good customer service keeps customers happy.. make the customers unhappy you'll force customers away and your business will go down hill slowly... Many of my family member also uses these stores for their everyday needs and they have the same opinion unfortunately,”

Helpful Report

Posted 5 years ago

“ALL ROUND DISAPPOINTED IN STAFF FROM LOCAL STORES! ABERGAVENNY - PONTYPOOL - CWMBRAN - NEWPORT( STORES ) The area managers need to put the staff in these stores in their place... this include duty store managers also.. they treat us customers appallingly when considering we are the customers.. shame on you Wilko.. All the staff need retraining in customer service skills in these stores from what I've experienced from over the last year or so.. Hence the reason I'm writing this experience review to make other customers aware if they aren't already aware..... To Start.. From asking a simple question to a staff member in store if they have a product in stock if not showing on the shelf.. then you'll get a blunt NO from staff And even from the duty managers because they can't be bothered to look out back or on the system , This is so obvious to see there is no helping the customers needs from staff members... Then to returning a faulty or unwanted / unopened item you'll get asked questions making the return of the item a uncomfortable experience , Plus, they don't like it when asked will they hold back a large item in store if you can't carry it home at that time of shopping and we need to bring a car back to collect the item instead of carrying it home for Eg,, All you'll get from instore staff is... Unwillingly Umm well we will hold the item back BUT to warn you our policy is only '' Same day collection '' and if not collected that same day the item will go back out on the shop floor by end of the day regardless.. but more often they'll totally refuse to hold a item back from my experience... When they do refuse to hold a item back in store they normally state its because of company policy on '' reduced sale items '' even though they have refused holding a item back for me when not a '' reduced sale item ''.. so its just unhelpful staff mainly, So be warned,, if you can't carry home a in-store item for some reason that your in-need of and there is only one item on the shelf and a staff member Do happen to agree on holding a item back for you, and its only one hour from store closing time and your not back to collect that same day, then the item will go back on the shop floor regardless.. they don't care about the customers simple. Staff don't go out of their way to help customers in these stores from my experience . This is just a few things I've experienced from these Wilko stores over the year or so, , bet it's the same for All the other Wilko stores around the country.. I've shopped in these above stores well over the last year so many times for all my everyday needs and items for projects etc,, NO MORE,. I'm not giving my money to be treated like this... They need to remember.. Good customer service keeps customers happy.. make the customers unhappy you'll force customers away and your business will go down hill slowly... Many of my family member also uses these stores for their everyday needs and they have the same opinion unfortunately,”

Helpful Report

Posted 5 years ago

“- WARNING - If You Lose Your Receipt On A Wilko Own BRAND item Bought Instore and it's Un-used or Faulty DON'T EXPECT A REFUND OR EXCHANGE! Myself and Lots of customers are very Unhappy about this I've read all over the web, Wilko will NOT refund let alone exchange for no items bought in-store if you don't have the receipt simple, Not even their OWN BRAND items.. So if you purchased the wrong item by mistake keep your receipt very safe / dry / out of sun light for it NOT to fade etc, Other wise it's TOUGH LUCK from Wilko and your stuck with the wrong item purchased!! Another way Wilko's respect their loyal customers But it's Another reason for us customers to make our purchases else where from now on before deciding to shop at Wilko.. before long Wilko will push most of their customer to shop else where turning against customers, it's a matter of time! (( Stay loyal to your customers and your customers will stay loyal to you ))”

Helpful Report

Posted 5 years ago

“- WARNING - If You Lose Your Receipt On A Wilko Own BRAND item Bought Instore and it's Un-used or Faulty DON'T EXPECT A REFUND OR EXCHANGE! Myself and Lots of customers are very Unhappy about this I've read all over the web, Wilko will NOT refund let alone exchange for no items bought in-store if you don't have the receipt simple, Not even their OWN BRAND items.. So if you purchased the wrong item by mistake keep your receipt very safe / dry / out of sun light for it NOT to fade etc, Other wise it's TOUGH LUCK from Wilko and your stuck with the wrong item purchased!! Another way Wilko's respect their loyal customers But it's Another reason for us customers to make our purchases else where from now on before deciding to shop at Wilko.. before long Wilko will push most of their customer to shop else where turning against customers, it's a matter of time! (( Stay loyal to your customers and your customers will stay loyal to you ))”

Helpful Report

Posted 5 years ago

“great prices but not always the best quality”

Helpful Report

Posted 5 years ago

“I am a Wilko customer for a while,great prices, very pleased with delivery services and majority of items they sell on the market. The quality of paints improved massively over the year with unbeatable price. Wilko team work hard to keep up these standards.Well done! By the way this is my first feedback left to Wilko after testing lots of products.”

Helpful Report

Posted 5 years ago

“Take heed when entering a Wilko car park; the Company takes no responsibility for it. They are happy to allow their management company to fine you £85 for a supposed 3 minute over-stay on their land, rather than retain your future custom. Very strange attitude when they will lose thousands of pounds as a result.”

Helpful Report

Posted 5 years ago

“I would give zero stars if I could I have placed 2 online orders with next day delivery neither arrived next day . Customer services not interested just said they had not even dispatched the items . Then received an email stating half of one order was cancelled no reason as to why again customer services unhelpful just stated I guess the items are out of stock even though when I place the order all items had over 7 showing in stock First order was a fight to get delivery money refunded it took numerous calls until they agreed Second order the gentleman in customer service agreed all my previous orders had never been received next day so this wasn’t the only 2 problems I’ve had with Wilko again they are not interested just keep saying we deliver most things on time I have been a loyal customer of Wilko for a long time but will not be using them again as totally unreliable and not interested in their customers at all Second delivery still not received yet”

Helpful Report

Posted 5 years ago

“Having rung several Wilko stores trying to track down a certain item which was no longer in stock online, I spoke to Sosiah in Bolton who took the time to check whether they had any left and found two. She put them aside for me to collect. She was pleasant and efficient.”

Helpful Report

Posted 5 years ago

“I was hoping to find large plant pots to match others I had. Zoe in customer services advised they were out of stock but took the time to check stock in several stores in surrounding towns. Due to her help and patience I found all I needed from various Wilko stores.”

Helpful Report

Posted 5 years ago

“I wanted large plant pots to match the small one’s I had. When I rand the Eccles store I spoke to Mark and I must praise him for the trouble he went to to check if they had any of the discontinued pots in the store. He checked everywhere in the store and warehouse and made my day when he found one, put it aside for me to collect and seemed happy to have helped. He was pleasant, efficient and thorough. Well done Wilko for employing such a nice person as Mark.”

Helpful Report

Posted 5 years ago

“Went to local wilko branch today to pick up an order i had placed online, the man who i spoke to about collecting my delivery i believe may have been management of some kind. I found him rude and very abrupt. I dont think i will be using their services again and suggest the man in question go on a customer services course. Just because you may be having a bad day should not mean other people do too!”

Helpful Report

Posted 5 years ago

“Staff very helpful and great savings on everyday items. Excellent value for money. Worth a visit to Wilko!!RON LAWSON”

Helpful Report

Posted 5 years ago

“I purchased a 5.00 bottle opener on Thursday 11th july, used it last night still with label on, the handle broke so that you cant push the cork up from wine bottle therefore not fit for purpose, took it back today informed that there is no cash back refund without receipt yet the item is not fit for purpose, the manager not around the woman on till did not know how to give me a gift card, the back of the shop refund till not open now before 10 am, I shall have to shop there to use the card but then no more. B&M here I come!”

Helpful Report

Posted 5 years ago

“Got told of a delivery after I had left the house, no way of cancelling or changing, Got home to find parcels outside front door. Obviously been dropped, as contents smashed and leaking. Three tins of paint, two were leaking. Wrong seeds sent. Took me 20 minutes to clean up, not happy. I will not send back, can't wait in for a courier to collect. Never ever use them again. I have photographed the damage to support the review.”

Helpful Report

Posted 5 years ago

“This is probably the WORST shop in Reading, Berkshire. The queues are miles long, staff is useless, confused and slow and they are constantly under staffed. The shop is messy and dirty and they display products they don't actually have in stock and constantly make billing mistakes. They don't adhere to pricing rules, are abrupt with their responses. The deliveries take 5-7 days to arrive even when they have them on shelf in the store, and they insist on flogging off damaged/ faulty items hoping to get away with it. The plants they sell are completely dead and dry to a crisp, and their own brand products are simply the worst. It's infuriating to queue TWICE most of the times I visit this shop. Last time today for 45 min and had to leave empty handed because staff are useless and the service is pathetic. If it says one price on your display you are OBLIGED to charge it not even one pence more. If it says online and on display that you have products in stock PUT SOME EFFORT INTO FINDING IT don't just fob off customers that patiently queued and waited for 20min. If you can't perform to minimum standards please do us a favour and close down!”

Helpful Report

Posted 5 years ago

“Purchased a 12 piece dinner service. Was very impressed the whole packaging other than the handle was cardboard and can be recycled.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Wilko Reviews