Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd never shop in wilko again absolutely disgusting behaviour from customer service they do not tell the truth and pass the book to the next person your not allowed to complain to a manager and JEROME who is the CEO will not have anything to do with customers at any cost so I'm led to believe by customer service”

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Posted 2 years ago

“I had trouble finding an item but Aneta was very helpful and friendly. Made my experience better.”

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Posted 2 years ago

“I was shopping in Watford few days ago.I am very happy with the service that Aneta provide,she really know her jobe and she is very helpful and nice person.”

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Posted 2 years ago

“We visited Ellesmere Port store today. I was very happy with my visit, was able to purchase all on my shopping list great value for money. I was greeted at the till by a lovely pleasant member of staff a lady called sue. She talked myself and my husband through using self scanner she was polite and very professional well done sue.”

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Posted 2 years ago

“Staff at Watford store really unhelpful and couldn’t care less about customer service. Do not know their products and try to fob you off with incorrect information even the manager. Will not bother using this store again as they are not interested in customer care at all .”

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Posted 2 years ago

“Thank you to Carol P @ your branch in Swindon greenbridge. What a friendly member of your team she is. "Very" cheerful and helpful.”

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Posted 2 years ago

“Pop in Wilko Hounslow..Looking for plants,happy to got them.Self checkout is very useful.Staff name Nidhi helped me .”

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Posted 2 years ago

“Wilco Weston-super-Mare, North Somerset, 10/10 for customer service During pandemic I have phoned many local stores with product queries and availability. The staff at Wilco, Sovereign Centre Weston-super-Mare are outstanding, this is now my 1st choice for shopping. Some other local supermarkets are not available to answer customer queries on product description or availability. Wilco staff have always been extremely helpful particularly when many of us self isolate and need telephone advice on products Thank you for all your help and advice.”

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Posted 2 years ago

“I went to Wilko at Letchworth and was served by Harrison who was extremely helpful, patient and very kind and he went above and beyond to help me. He is an absolute asset to wilko”

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Posted 2 years ago

“I popped into Wilko Staines. As usual I was in a hurry. I met an angel working there called Jen (I think) What incredibly amazing customer service. She looked after me and helped me find all the but I had forgotten to pack from home. She really blessed me Wilko Staines you have a diamond 💎 working there. Thank you”

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Posted 2 years ago

“Helpful young man at the Fulham Broadway branch,despite him being busy he still took time to assist me”

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Posted 2 years ago

“Shopping for many years in wilko.But trying taking tv wall bracket back, because does not fit the TV,so no good to me not.I was ture full saying wall plugs were missing.Would been happy with credit note but no.So lost all confidence in the shop wilkos.so be warned, honest is not all the best policy .”

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Posted 2 years ago

“I love shopping at Wilko, always good value, especially on Gardening and Wine Making. Sometimes, somethings they sell, don't quite come up to scratch, but have never had a problem, because they cheerily refund, no quibble!”

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Posted 2 years ago

“Disappointed with goods out of stock after travelling a distance. Untidy shelves (customers leave stuff anywhere) but staff not keeping tabs on the situation. Perhaps they are overworked but I did experience them being helpful. Wanted paint brushes but they were just jumbled on the shelf and I could not determine the price. I used to love this store but it has seriously deteriorated.”

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Posted 2 years ago

“The shelves seem so empty - not just since the pandemic. Prior to that I noticed that whenever I went in to their stores (I use 3) they never had all of the products I wanted and they have got worse! After my last visit to a store yesterday, I won’t be bothering anymore, I’ll go elsewhere or go online. Shame.”

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Posted 2 years ago

“Ordered sun loungers 25 jan 2022 arrived 27 jan 2022 packaged well and very happy with the whole process.”

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Posted 2 years ago

“Bargains galore & excellent customer service in Worthing today! Tried to do survey but pleased to mention Spencer & Char at the checkout!!”

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Posted 2 years ago

“Ordered several items on line and stated delivery would be by the 14th January, but still not received my items. Tried tracking but no information. Sent complaint to customer service but no reply. I feel let down by this company”

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Posted 2 years ago

“I bought a set of grey net curtains and washed them per instructions on the label and put them up. If you like everything in the room covered in a grey dust on a hourly basis these are for you. I clean and within 10 minutes there is a fine covering of dust settling on my furniture. If you asthma or any breathing difficulties avoid these nets. They only stop producing dust if you keep them away from a window”

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Posted 3 years ago

“I’d like to say I really like the staff or some of them in my store, strood always helpful and a massive thank you to them for all your help and hard work during covid, girl on the shopflorr Teresa, and Oscar, Loraine, at tills, Wayne I think it is always good service from them”

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Posted 3 years ago

Wilko is rated 2.6 based on 649 reviews