Wilko Reviews

Name: Wilko
Rating: 2.68

2.7 Rating 634 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

Questions

Metrics

2.7

Based on 634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 4th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received order placed on 18th January. Saw something on tracking saying recipient redirected I HAVE NOT REDIRECTED Anything!!! Hope this gets thro to somebody because nothing else does, smacks of fraud or theft.”

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Posted 3 years ago

“I ordered an item on 17/1 which I was told would arrive by 27/1. After it didn't arrive, I contacted customer service who informed me that it wasn't in stock. Would have been good to know that 10 days ago!”

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Posted 3 years ago

“Visited your Weymouth store today 22/01/21 for various items, and would just like to say how thoughtful and helpful I found your staff member Christine, who very kindly packed all my items neatly into my shopping bag for me with great patience. Thank you Christine.”

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Posted 3 years ago

“Charles street branch. Leicester. Yesterday. I had the pleasure of being assisted by Jasvir. This lady really goes over and above when it comes to customer care. I was in to purchase a few items., couldn’t find anything and was in a rush. Within a couple of seconds of talking to her. I knew exactly where the items I needed were. Shortly after she was organising the queue to pay. Very efficiently. So polite and helpful, the queue soon went down. I would definitely employ this lady. Well done Jasvir. You certainly impressed me.”

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Posted 3 years ago

“Visited the Kidderminster store Saturday 16th January very helpful lady on entry pointing out sanitisers etc helpful staff until I got to check out the store was busy and I was told to go to till number 6 the cashier obviously didn’t want to be there she was arrogant robotic instructing me were to stand and where the baskets should go I found her manner offensive and her comment to enjoy the rest of my day not genuine rita”

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Posted 3 years ago

“Hope you can help ? Wilko tracking Delayed due to major event delivery ASAP”

Wilko 1 star review on 17th January 2021

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Posted 3 years ago

“Wilko tracking Delivery courier Hermes Delayed due to major event delivery ASAP?”

Wilko 3 star review on 17th January 2021

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Posted 3 years ago

“I purchase an own brand mop which requires replacement heads. It claims they dry in 25 mins. It doesn’t. I WENT INTO STORE 4 times to buy the head “ out of stock “ when I complained told they NEVER stock the heads at that store just the mop!! They won’t refund me and their e mail is contradictory and confusing and they didn’t listen or take responsibility RUBBISH CUSTOMER SERVICE”

Helpful Report

Posted 3 years ago

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

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Posted 3 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

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Posted 3 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

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Posted 3 years ago

“delivery was not good no emails as promised telling me when they would deliver”

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Posted 3 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

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Posted 3 years ago

“Hi wilko you are a fab company I can’t believe how fast my deliveries were even Xmas week many thx Anne I would recommend you anytime.”

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Posted 3 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

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Posted 3 years ago

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

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Posted 4 years ago

“Bought some timed lights for outside. Batteries only last about a week if that.”

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Posted 4 years ago

“Angie is a real star. She went out of her way to help me with the Xmas hamper on a very busy Saturday. Beautiful Xmas stuff. All you need and very affordable.”

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Posted 4 years ago

“My Christmas Tree has not arrived ordered on 23/11 . Was sent to wrong hub then sent back to company. Just recieved an email asking " how did we do" yet are not capable of responding to an email to resolve situation....not happy!”

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Posted 4 years ago

“Shopping in Pontypool store happy with everything left couldn’t find my bank card went back staff looked everywhere it even remembered which checkout I used before I left Staff member Alistair got a chair lifted my bag on to it and helped me take everything out saying he didn’t want me to cancel card and be worrying I couldn’t find the card but he said take everything out of the bag to be sure it was there and I am very grateful for the cheerful help I received.”

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Posted 4 years ago

Wilko is rated 2.7 based on 634 reviews