Wilko Reviews

Name: Wilko
Rating: 2.70

2.7 Rating 625 Reviews

41 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.7

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would not even give them 1 star tried to buy a car battery charger never came asked where it had got to did not answer that one asked for money back dont seem to want to answer your problem just want to keep my money not got it back yet absolute rubbish firm never again back to amazon”

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Posted 3 years ago

“NOT IMPRESSED TWO ORDERS NO DELIVERY I placed an order and was waiting for deliver from HERMES, tracking stated that on deliver to their HUB the parcel was damaged so I contacted Wilko who gave me a full refund GREAT. So I reordered and should have had my order on 8th Feb. Used the tracking from Wilko and it states HUB OUTBOUND still sitting there no tracking number for HERMES so assume it is still in their warehouse. Sent an on-line form and waiting to hear from them. WONT BE ORDERING AGAIN”

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Posted 3 years ago

“Very well organised Debbie very polite and helpful on the door , I was served by Helen who was very polite . Shop was not over crowed which was great you could get round easily and safe.”

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Posted 3 years ago

“Have not received order placed on 18th January. Saw something on tracking saying recipient redirected I HAVE NOT REDIRECTED Anything!!! Hope this gets thro to somebody because nothing else does, smacks of fraud or theft.”

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Posted 3 years ago

“I ordered an item on 17/1 which I was told would arrive by 27/1. After it didn't arrive, I contacted customer service who informed me that it wasn't in stock. Would have been good to know that 10 days ago!”

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Posted 3 years ago

“Visited your Weymouth store today 22/01/21 for various items, and would just like to say how thoughtful and helpful I found your staff member Christine, who very kindly packed all my items neatly into my shopping bag for me with great patience. Thank you Christine.”

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Posted 3 years ago

“Charles street branch. Leicester. Yesterday. I had the pleasure of being assisted by Jasvir. This lady really goes over and above when it comes to customer care. I was in to purchase a few items., couldn’t find anything and was in a rush. Within a couple of seconds of talking to her. I knew exactly where the items I needed were. Shortly after she was organising the queue to pay. Very efficiently. So polite and helpful, the queue soon went down. I would definitely employ this lady. Well done Jasvir. You certainly impressed me.”

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Posted 3 years ago

“Visited the Kidderminster store Saturday 16th January very helpful lady on entry pointing out sanitisers etc helpful staff until I got to check out the store was busy and I was told to go to till number 6 the cashier obviously didn’t want to be there she was arrogant robotic instructing me were to stand and where the baskets should go I found her manner offensive and her comment to enjoy the rest of my day not genuine rita”

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Posted 3 years ago

“Hope you can help ? Wilko tracking Delayed due to major event delivery ASAP”

Wilko 1 star review on 17th January 2021

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Posted 3 years ago

“Wilko tracking Delivery courier Hermes Delayed due to major event delivery ASAP?”

Wilko 3 star review on 17th January 2021

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Posted 3 years ago

“I purchase an own brand mop which requires replacement heads. It claims they dry in 25 mins. It doesn’t. I WENT INTO STORE 4 times to buy the head “ out of stock “ when I complained told they NEVER stock the heads at that store just the mop!! They won’t refund me and their e mail is contradictory and confusing and they didn’t listen or take responsibility RUBBISH CUSTOMER SERVICE”

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Posted 3 years ago

“Haven’t received my order, emailed Wilko, received voice message from delivery company saying I have received it and no issues re delivery. I haven’t received my order and have invested too much time on this. Emailed Wilko again and have not had a response. I want a refund and have never experienced anything like this from any other company I have ordered from online.”

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Posted 3 years ago

“You may not believe there’s a global pandemic if you call in the Sunderland store as there’s only one manned till operating which results in a rather large unnecessary queue and therefore the two metre rule goes out the window! Not everyone wants to use the self serve, not everyone wants to be controlled.”

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Posted 3 years ago

“Online order now 5 working days overdue after paying premium for next day delivery. Impossible to speak to anyone at Wilko about this. Wilko web parcel tracking facility inoperative. So I am completely in the dark about my £70 parcel and Wilko website says there are no delivery delays. Wonderful!”

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Posted 3 years ago

“delivery was not good no emails as promised telling me when they would deliver”

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Posted 3 years ago

“Didn' t receive my order. The courier returned it with the comment "customer refused".How is that even possible when it didn't arrive?”

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Posted 3 years ago

“Hi wilko you are a fab company I can’t believe how fast my deliveries were even Xmas week many thx Anne I would recommend you anytime.”

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Posted 3 years ago

“Wrong product sent, can't get hold of customer services, do not answer emails. Rubbish service.”

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Posted 3 years ago

“Items were wrong material, size and shape and some were damaged. Not as advertised. Sent 4 emails tried to phone four times, refuse to sit on phone for an hour, three times I requested call back offered by their online feedback form. 5 weeks and have not heard a thing. Will not buy online again. Customer service does not exist. Wilkos ought to read online reviews and get a grip.”

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Posted 3 years ago

“Bought some timed lights for outside. Batteries only last about a week if that.”

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Posted 3 years ago

Wilko is rated 2.7 based on 625 reviews