Wilko Reviews

Name: Wilko
Rating: 2.64

2.6 Rating 649 Reviews

40 %

of reviewers recommend Wilko

Company Reviews

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Metrics

2.6

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Wilko 1 star review on 12th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only echo what others are saying Wilko head office strategy is to punish those who use cash by making them line up in the naughhy queue.Remember Wilko H/O MOUCH of your trade comes from elderly and customers on a budget .The younger ones who shop online use cards”

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Posted 3 years ago

“Order 001255184300. I ordered some Dulux paint testers on the 9th May .. was told I would get them on 11th .. nothing ! Was told they were lost in transit ! Customer service emails told 2 stories ... 1. the order had been re. done 2. I would have to reorder myself .. now the 14th and they are not replying to me .. terrible service Wilko.”

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Posted 3 years ago

“Just been in Wilko in Hillsborough the staff in there are amazing especially Amanda she is brilliant a happy customer.”

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Posted 3 years ago

“I went to spalding Lincolnshire branch and asked a member of staff to help me . Her name was Theresa and she was really helpful and polite . Thankyou Theresa”

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Posted 3 years ago

“just went in for scissors +asked young lady assistant +she took me straight to them+was very helpfull.went to self checkout+again young man james very helpfull.all this making a very enjoyable visit to carlisle store.”

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Posted 3 years ago

“I don't live in Bedford, but visited Wilko in Bedford High Street yesterday.I love your store.Was very impressed with the check out lady Silvana. She was helpful, patient and very efficient. I'll be back.”

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Posted 3 years ago

“I bought a pack of 2 echinacea plants, it contained 1. Pound shop do this, which is why I dont buy their plants”

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Posted 3 years ago

“I love the Wilko staff in Bedminster Bristol particularly Lisa & Simon they’re so lovely and accommodating and they have brilliant senses of humour - thank you Wilko”

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Posted 3 years ago

“Helped out this morning by Helen at hucknall branch she did everything to help me out with my enquiry nothing was too much trouble for her many thanks”

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Posted 3 years ago

“Shopping this morning at Wilko, Blackwood. As I entered the assistant at the door was chatting to a customer, totally oblivious of my entering, offered no advice re Corona Virus requirements. I picked up a few things I needed and went to pay. I was asked by another assistant if I was paying by cask or card. I was told to join the queue to pay with cash. There were 12 people waiting in the queue, with just 1 checkout for cash available,.Several check outs if using a card, all of which were empty. I asked a member of staff why there was only 1 cash checkout and I was told that they didn’t have the staff. This was on a Saturday morning, not mid week on a quiet day. They really need to up their game and think a little more shout the safety of their customers and the service they are providing.”

Helpful Report

Posted 3 years ago

“I suggest you send a 'mystery shopper' to the Telford Town Centre store. They demand you use the self service till if paying by card.Not acceptable. When assistance is requested, it is ignored. I would suggest you spend some of your profits on educating your staff about what the term 'customer care' actually means”

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Posted 3 years ago

“Placed order 17th March,never received it ,customer service a joke,must of phoned 8 times different excuse every time.”

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Posted 3 years ago

“Hi I wrote a review a few weeks ago regarding me having to use self serve. After you replied saying you would look into the fact that nobody would serve me. I went back Friday and asked a staff member if she would serve me she promptly opened a till and served me! She was very nice about it as well, thank you I'll resume shopping in your store.”

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Posted 3 years ago

“About as helpful as chlamydia. Ordered a waterbutt, 10 day delivery time, nothing after 10 days, tracking information just random characters, rang customer service, item lost in transit. A 250 litre waterbutt, hard to lose, maybe? Wilko knew nothing about it, up to me to follow up. Asked for another one, okay, will be sent. Out of stock 2 days later, have a refund. What a waste of time....”

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Posted 3 years ago

“I orderd some paint of wikos web site it should have been delivered today but wilkos have said its going to be tomorrow dhl will deliver it asked for me money back only to be told I can not have it back till I have returned the parcel back to them the only problem being I dont have the parcel yet to return to them please don't buy off this site as the courier thay use are rubbish”

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Posted 3 years ago

“Went to Worksop wilkos to day staff very helpful and friendly.will be going again.”

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Posted 3 years ago

“great happy genuine efficient service by lillian 🤔👍👍👍😎”

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Posted 3 years ago

“Their customer service in the Gateshead store is outstanding ! The store assistants were of a enormous help couldn't fault them in anyway ! Actually the best customer service I have come across compared to other supermarkets and department stores they scored very highly. Thanks girls for helping a shopper in distress.”

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Posted 3 years ago

“First time I orderd on line ...customer service from ordering to delivery amazing ...came in half the time ... Photo frames great price to elsewhere...good quality too Will not hesitate to order again from them”

Helpful Report

Posted 3 years ago

“9th Feb I made a £115 order. 10th Feb I was informed it had been dispatched and given a 6 day delivery window 12 hours a day. I waited in each of these days for the order to never come. I informed Wilkos of the matter and was informed, 2 days later, it would be investigated and id be contacted to discuss. I am then sent a short email with no apology nor explanation of a refund. I have to ask if my order is still coming. 2 days later, I am informed my order is not coming with no explanation. I explain I still want my order and do not want it cancelled. 3 days later I recieved an email explaining my order could not be located. No attempt to rectify the issue or make amends. 2 days later I am offered a measly free delivery as a gesture of good will but only as I have continously expressed my disappointment. However my order was £115 so qualified for free delivery so this does not help. I express my disappointment again and offered a £5 voucher. £5!. I express my disgust and how that does not make me want to reorder and offered a measly £10. 22 days of waiting for an order and making continous effort to communicate with an unprofessional customer service team to be offered £10 off. Not even 10% off my order which to be honest still wouldnt be enough for me want to re-spend £115 after the whole ordeal. Even independent resturants would waiver the cost of an item or bill for issues. And Wilkos a huge chain store think £5-10 is a good will gesture. Shocking.”

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Posted 3 years ago

Wilko is rated 2.6 based on 649 reviews