Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and delivery. Delivery men prompt and very careful moving furniture in and out”

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Posted 8 years ago

“Delivery team was excellent, even demonsrated the use of the sofa.”

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Posted 8 years ago

“The delivery team was courteous, careful and speedy. I appreciated the service over the phone, including the calls tto confirm our delivery dates and thank us for our purchase.”

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Posted 8 years ago

“Very helpful team”

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Posted 8 years ago

“Very helpful at showroom, delivered as per time frame.”

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Posted 8 years ago

“Excellent service and very helpful and polite staff.”

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Posted 8 years ago

“Very attentive service when I phoned. Helpful and friendly delivery team. Thank you”

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Posted 8 years ago

“Good service”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Excellent, delivery exceeded our expectation - I think we just beat the Xmas rush!”

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Posted 8 years ago

“Very impressed with their delivery and installation service.”

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Posted 8 years ago

“Great in store service, good product knowledge and given time to just sit and relax. Delivery staff were prompt and assembled the sofa bed on site. Sofa bed arrived 2-3 weeks earlier than anticipated which was great”

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Posted 8 years ago

“Very smooth order placing and service. Never actually got to talk to a real person but didnt really need to either. Sofa ready and arrived much sooner than we had expected, but all good.”

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Posted 8 years ago

“Unfortunately, there was a change of delivery date at the last minute. These things happen, but otherwise it would have been Excellent rating.”

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Posted 8 years ago

“A bit inflexible on delivery”

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Posted 8 years ago

“Perfect, helpful and friendly service!”

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Posted 8 years ago

“After ordering on line we had a call to confirm the details of our order and had a lovely chat with the lad who rang. Delivery dates were organised with ease. Very easy to order swatches too. All the information I needed was on the website. The delivery company however rang to say they would be an hr and were much longer. They were impatient on knocking and rapped on the window before I'd had chance to even stand up. When they had left I discovered a seat cushions to be extremely wet but they had still placed it downwards on the sofa wetting the base too. Willow and Hall apologised and no damage was done. 100% company but under par delivery.”

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Posted 8 years ago

“Excellent service from W&H. Such straight forward ordering and short delivery time. Old settees were taken away, relief! Maybe a phone call post delivery would have been a personal touch, however no complaints at all.”

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Posted 8 years ago

“Excellent customer service. Followed up the on-line order with a phone call checking all details were correct.”

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Posted 8 years ago

“Customer services were contacted because the product did not entirely match comfort expectations. While the situation was resolved in a reasonable manner, I would have preferred that the replacement upgrade cushions had been provided for the initial price difference (£75) rather than the £215 charged. Nonetheless as the cushions may been bought in components, rather than actually manufactured in the company?s factory in Wiltshire, this may have been an extra cost beyond control of the company.”

Helpful Report

Posted 8 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews