Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

Write Your review

Tell us how Willow & Hall made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely sofa and delivered on time. Initial call back to ensure the order was as expected. Slight issue with the collection of my old sofa which willow and hall sorte on the day. Would recommend.”

Helpful Report

Posted 6 years ago

“Helpful showroom, good website, lots of choice, good communication, speedy delivery”

Helpful Report

Posted 6 years ago

“Excellent!”

Helpful Report

Posted 6 years ago

“The service was fantastic from the girl on the telephone to the delivery men. It is very smart and comfortable as a bed as my grandchildren have told me. It is easy to assemble as a bed and although the delivery men took great pains to show me it seemed easy to erecting and put back to sofa status. However, after 2weeks as a bed I am unable to make it fasten it as a sofa. It looks fine and then I return and it has opened again. Any advise?”

Helpful Report

Posted 6 years ago

“excellent service, delivered on weekend”

Helpful Report

Posted 6 years ago

“Yes. Very good customer service and delivery. Kept me up to date on the order. The sofa is very good quality and the delivery men were very polite, professional and helpful, giving a demonstration.”

Helpful Report

Posted 6 years ago

“Most helpful when contacted re the product and good delivery service..”

Helpful Report

Posted 6 years ago

“Excellent service throughout”

Helpful Report

Posted 6 years ago

“I thought the service was excellent.The sofa bed was explained to us as were the fabric options we could choose. I had already sent for the samples which came by return post but it was good to see the whole range in store. We were told about the various fabrics and we never felt we were rushed.”

Helpful Report

Posted 6 years ago

“Excellent furniture, delivered on time, good value for money, all made in England.”

Helpful Report

Posted 6 years ago

“I ordered over the weekend and first thing Monday received a call to go over the details. The sofa bed arrived on time and the two delivery guys were polite and considerate. The mattress is really comfortable -used 8 times already and not a single poor nights sleep.”

Helpful Report

Posted 6 years ago

“Fantastic customer service from start to finish.”

Helpful Report

Posted 6 years ago

“Excellent customer service and delivery would highly recommend them and buy from them again”

Helpful Report

Posted 6 years ago

“The delivery of the couch was excellent. The 2 delivery guys were so quick and efficient. They were very polite and did the job with no complaints. The best delivery service that has ever come to our house! The older guy (American) and the younger (English) guy were fantastic and so positive.”

Helpful Report

Posted 6 years ago

“Great service from start to finish. Really a classy product and service including the delivery and set up.”

Helpful Report

Posted 6 years ago

“First class!”

Helpful Report

Posted 6 years ago

“We have purchased form Willow & Hall before & have been very pleased. They have not let us down. Loved the choice & simplicity of ordering. The deleivery was easy and efficient.”

Helpful Report

Posted 6 years ago

“The sales staff in the store were friendly and helpful. We later phoned for advice as we wanted to check dimensions for getting it into our home - we thought they were a little over cautious, but this is understandable (they didn't recommend the sofabed we wanted, but we took the risk and got it in with no problems). Our order was processed quickly and was ready earlier than expected. Communication with Willow and Hall was good: delivery was well organised, on time, phoned ahead etc. The delivery guys were exceptional (Adam and another man from Texas) - really lovely, friendly people, nothing too much trouble and gave useful advice about looking after the sofa - the best delivery service we've had in a long time! We're very pleased with our sofabed - we thought it was a fair price for the quality. It's very comfortable for both sitting and sleeping and looks great. Thank you, very much recommended.”

Helpful Report

Posted 6 years ago

“My whole experience with Willow and Hall was a pleasure. I purchaced the Appley Sofa bed and it is perfect for our study bedroom, very comfortable, well made and the fabric is really good quality. Choosing furniture online is never easy but I was given truthful information right from the start and it worked perfectly! The delivery was sooner than expected and the men delivering were polite and helpful even after climbing two floors in our apartment block! I will be happy to recommend your company. Thank you!”

Helpful Report

Posted 6 years ago

“I was superbly impressed by the service at willow and hall. I was well informed by the team members ringing me about delivery. Staff were very knowledgeable and helpful in explaining the process, and thorough! The delivery men were polite and friendly. They built my sofa quickly and efficiently. Removing all the packaging and just giving us a quick explanation on how to put the 4 seater chaise together and apart. I am impressed with the quality, colour, comfort and style of the sofa. My fianc?e and I bought the sofa blind, as it were. We hadn't seen the sofa in person, however the detailed explanation on the website was more than enough to help us decide. Plus, the fabric sample was a great added touch, although we bought the sofa without requesting a sample. Willow and hall still sent us a fabric sample to make sure it was what we wanted. It was exactly as described and pictured on the website. Our sofa is a quality product and it has beaten all of the hundreds of sofas we have seen on the high street. I would highly recommend willow and hall!”

Helpful Report

Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews