Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

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Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt at sending out fabric samples in nice, neat package. Easy ordering by phone. Delivery time as stated when ordering. Good communication about delivery time, however the forecast was for snow on the day of delivery, yet delivery was still planned. This put the delivery drivers under undue pressure due to delays due to multiple accidents due to slippery roads, indeed Shrewsbury was grid locked for a while. The delivery was 21-2 hour?s late, but should have been postponed until better travelling conditions. A delay of a week would have still been within the delivery time ?window?. Regarding the sofabed, I am pleased with the quality of manufacture, the fabric and the comfort of the sofabed. I have had a problem folding the bed after it was slept in at Christmas, but eventually got it to click in and fold, maybe I have to push it upto a wall first.... I haven?t dared open it again yet! On the whole at the moment I would recommend Willow and Hall, indeed I have already!”

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Posted 7 years ago

“5 star service”

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Posted 7 years ago

“The delivery was excellent. The chair-bed looked just as I expected. Unable to say much more as have yet to use the bed.”

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Posted 7 years ago

“Very happy with service. Have purchased twice in the last year from Willow and Hall and have had no concerns at all.”

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Posted 7 years ago

“Excellent service, even when I changed my mind on the material. Website easy to use and well laid out. Delivery on time. All in all a good company to deal with.”

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Posted 7 years ago

“Very pleased with the help and advice I received when purchasing my Appleby Sofa Bed. I am very happy with my sofa and would not hesitate to recommend to my friends and family.”

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Posted 7 years ago

“Excellent product. Very helpful throughout process.”

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Posted 7 years ago

“Superb service and excellent quality. The chair and sofa look great and will definitely use again.”

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Posted 7 years ago

“Great product, really helpful delivery people.”

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Posted 7 years ago

“From the very first phone call staff were friendly, polite and helpful. They always did what they said they would do, and by when they said they would, except when it came to delivery when they did even better. There is an amazing choice of fabric and the free samples of my selections really helped to get it right. I?m so happy with my guest bed, it has helped me turn my spare bedroom into a comfortable sewing room.”

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Posted 7 years ago

“Deliverers extremely helpful”

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Posted 7 years ago

“From looking online at an excellent site giving all the information I required to make a choice, then visiting the showroom at Chiswick, choosing what I wanted,choosing my fabric , placing my order and through to its delivery, Willow and Hall were EXCELLENT”

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Posted 7 years ago

“The whole process was an absolute pleasure. Your staff helpful and informative, nothing was too much trouble. Without a doubt will be ordering again.”

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Posted 7 years ago

“Professional and very customer-friendly service. We had visited the W&H store with a shortlist of sofas we liked, but upon testing them out and listening to advice from the representative, bought the Barrington - best decision so far and fantastic delivery team as well!”

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Posted 7 years ago

“Timely delivery, and excellent product. Would have preferred a bit more update on what was happening between order and delivery.”

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Posted 7 years ago

“Polite, friendly and capable staff on the phone.”

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Posted 7 years ago

“Products are excellent, and the sofa bed has to be the most comfortable and solid sofa bed I've ever slept on. The delivery men were very polite, helpful and informative. I will definitely recommend Willow and Hall to family and friends.”

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Posted 7 years ago

“We spent over 2 hours in the Chiswick showroom deciding on a model and then on a fabric and colour. It was a very busy Sunday, but two members of staff were helpful and attentive without being obtrusive. The first delivery date offered wasn't convenient, but we really wanted delivery before Christmas. We were told there was a risk it wouldn't happen, but the next date (before Xmas)was convenient and we accepted. The delivery happened when promised and went quickly and smoothly, although we were concerned that the delivery team were working VERY long (and potentially dangerous hours. That is the only reason for downgrading from 5 to 4 stars.”

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Posted 7 years ago

“Informative website, with dimensions of all products, brilliant, decent-sized fabric samples (I ordered loads!), easy ordering process, fantastic customer care right through to delivery. And two beautiful sofa beds to enjoy!”

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Posted 7 years ago

“Very helpful staff in the showroom and also on the phone when I had to contact them about my order.”

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Posted 7 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews