Willow & Hall Reviews

Name: Willow & Hall
Rating: 4.69

4.7 Rating 2,695 Reviews

94 %

of reviewers recommend Willow & Hall

Company Reviews

Questions

Metrics

4.7

Based on 2,695 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Phone:

89393800

Email:

sarah.massouh@willowandhall.co.uk

Location:

Regal House, 70 London Road, Twickenham
TW1 3QS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From start to finish I cannot fault the service we received from Willow and Hall. Although we live in Hampshire we visited the showroom to look at the products. We were talked through all the products and materials by a very knowledgeable gentleman. We ended up selecting a completely different corner sofa and ottoman to the ones we had gone to look at. We did not order there and then but waited a few weeks until there was a sale. We ordered online which was very easy, the website was very user friendly. There was a follow up phone call from W&H to check the order. The next thing was a phone call to arrange delivery. The delivery was very flexible, we had to wait a few weeks to get a suitable date but there was no rush at our end. The delivery men were brilliant. Very pleasant and polite. They assembled the sofa in the room and removed all of the packaging. We have had the sofa and ottoman for about a month now and we are really pleased with it. We would recommend Willow and Hall to anyone - Fantastic products and service!”

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Posted 6 years ago

“Excellent from initially placing the order to delivery.”

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Posted 6 years ago

“Good quality . Good service.”

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Posted 6 years ago

“Excellent service from beginning to end. The staff in the showroom were very helpful without being pushy & nothing was too much trouble. The sofa bed was ready within 4 weeks and the delivery men were very professional & we were informed of our delivery slot. The sofa itself looks great, still to try the bed”

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Posted 6 years ago

“The delivery was great. Very friendly and helped us to set it up. What let Willows and Halls down was the delay which missed the original 4-6 weeks delivery time and we were not informed about it after it missed the 6 weeks deadline by a whole week. We had to call to enquire about it before we found out there was a problem with the logistics. Otherwise we would probably still be waiting with no knowing when the product would be delivered. Not sure I want to buy from Willows and Halls again.”

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Posted 6 years ago

“Service tr?s efficace.”

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Posted 6 years ago

“yes”

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Posted 6 years ago

“What a great company to deal with - exceptional service throughout. Only niggle was not allowing the pushchair into the showroom with our sleeping baby inside. But that obviously doesn't have any bearing on the quality of the products which are excellent.”

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Posted 6 years ago

“An amazing wonderful service from the order process to delivery. The delivery drivers had excellent customer service and were very polite and courteous. Thank you Willow and Hall.”

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Posted 6 years ago

“Fantastic service from beginning to end! I called to ask for advice on fabric samples and spoke to a very helpful person, then when I'd placed my order online, I received a 'phone call to review the order details and discuss access to the house and room where the sofa was to go. I sent photos of the access and W&H confirmed that delivery would be possible. Perfect! The only thing that would have been even better would have been to receive an email to tell me when the sofa was nearly ready, but I did receive a call from the delivery company to say they were available to deliver the next day.”

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Posted 6 years ago

“Efficient and helpful.”

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Posted 6 years ago

“I was very satisfied with service and product and would definetley recommend them .”

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Posted 6 years ago

“Liaison regarding delivery was perfect. Deliverymen were courteous and professional and took great care when positioning new bed love seat in room. They carefully assembled it and demonstrated how to operate it without feeling rushed.”

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Posted 6 years ago

“Really happy with our sofa :) the staff at the showroom were really patient and knowledgeable. When our sofa was delivered the delivery guys were equally as knowledgeable and respectful of our home and put everything together so quickly and made no mess! Would definite recommend”

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Posted 6 years ago

“Items were well made and well upholstered. Both bed and sofa bed delivered within stated time frame. Delivery men installed the items efficiently.”

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Posted 6 years ago

“It serves my needs. Looks good in the room, a nice piece of furniture.”

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Posted 6 years ago

“Could not fault the service from visiting the shop where knowledgeable sales assistants were able to talk through all the options and work through my specific needs- I was tight on space and wanted a sofa bed. When I called up there service line they were extremely helpful and then when the guys came to deliver it they were brilliant. They were great ambassadors for the brand and talked about the business in a great way. The sofa turned out beautifully, it?s so comfy and great colour and I can have guests over and not feel like I am relegating them to a horrible lumpy sofa bed. Will recommend willow and hall to everyone. I also tried four major companies before willow so I know they are the best on the market.”

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Posted 6 years ago

“Sent regular correspondence, checked order and delivery chaps were fab. Thank you”

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Posted 6 years ago

“Top service with a load of little customer friendly aspects. From the fabric sample with the teabag to the super friendly delivery team. The sofa bed is very nice too.”

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Posted 6 years ago

“Just great customer service and a lovely new sofa in our home with absolutely minimal fuss. Would definitely recommend them.”

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Posted 6 years ago

Willow & Hall is rated 4.7 based on 2,695 reviews